About the job
At Guidepoint, our Client Service teams are dedicated to enhancing our connections with both new and existing clients. We facilitate all of Guidepoint's service offerings, fostering relationships and articulating how our services empower clients to remain informed and make improved business decisions. Our teams are driven to deliver tailored solutions that maximize every client's partnership with Guidepoint.
We are on the lookout for a talented individual to fill the role of Vice President, Account Executive - Client Service within our Institutional Client Service team. This key position will advocate for our subscription-based research service across various business units within our current clients, including hedge funds, mutual funds, and private equity firms, aiming to enhance overall engagement and utilization.
This is a hybrid position based in our Boston office.
Key Responsibilities:
- Manage a portfolio of client accounts that have been with us for over 2 years, ensuring their long-term retention and growth.
- Lead contract negotiations, pricing discussions, renewals, and high-level commercial dialogues.
- Drive upselling, cross-selling, and expansion of service packages within existing accounts.
- Proactively engage with clients both in person and virtually to reinforce executive relationships.
- Identify and activate new users within client organizations.
- Collaborate with service leadership to design account growth strategies and revenue plans.
- Monitor client usage trends and strategically intervene to prevent churn.
- Act as the senior point of contact for escalations and significant client discussions.
- Work closely with client service teams to ensure seamless delivery and client satisfaction.
