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VIP Program Lead at Loot Labs | Remote

Loot LabsRemote
Remote Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:Proven experience in customer relationship management, preferably in a digital or community-focused environment. Strong analytical skills with the ability to derive actionable insights from data. Exceptional communication and interpersonal skills, with a passion for building relationships. Ability to thrive in a remote working environment with a proactive and self-motivated attitude.

About the job

Join Loot Labs, where we are redefining the joy of collecting! Our belief is that every collectible encapsulates a narrative of passion, nostalgia, and adventure.

With our flagship platform, Boxed.gg, we fuse digital entertainment with real-world rewards, delivering moments of nostalgia and discovery right to our fans' doorsteps.

We pride ourselves on being...

  • Community-Centric: With a robust community of over 500k collectors and 125k+ active Discord members, we thrive on engagement.

  • Visionary Leadership: Our team is composed of industry veterans from Microsoft, Twitch, 2K, and Boeing.

  • Remote-First Culture: We empower our team with autonomy and trust to work from anywhere in the world.

Since our establishment in 2023, we have experienced remarkable year-over-year growth. We are poised for our most ambitious year yet, with exciting expansions planned in product offerings, strategic partnerships, and cutting-edge collector experiences. If you're eager to create products that inspire joy on a global scale, this is your opportunity.

Role Overview

We have cultivated an exceptional collecting community on our premier platform, Boxed.gg. We are seeking a dynamic individual to lead our VIP program, ensuring that our most engaged and loyal customers receive a premium experience that reflects the quality of our platform. The VIP Program Lead will be responsible for the strategy, execution, and ongoing enhancement of the VIP experience for our high-value clientele.

In this senior individual contributor role, you will work cross-functionally with various internal teams and external partners, manage operational workflows for VIP services, and serve as the advocate for VIP customers within our organization.

Location: Remote - North America Preferred. Occasional travel within the U. S. is required for in-person collaboration, team offsites, and company events.

Core Objectives

  • Enhance and manage the end-to-end customer experience for VIP clients.

  • Ensure the VIP function operates with excellence, consistency, and scalability.

  • Foster strong, trusted relationships with our high-value customers.

  • Provide strategic insights into VIP performance, uncover opportunities, and identify potential risks.

Key Responsibilities

VIP Relationship Management

  • Lead the strategy and execution of the VIP program to enhance customer satisfaction.

  • Collaborate with cross-functional teams to ensure a seamless VIP experience.

  • Analyze customer feedback and data to continuously improve the VIP program.

About Loot Labs

Loot Labs is dedicated to revolutionizing the world of collectibles. Our innovative approach combines digital experiences with real-life rewards, creating a community-driven platform that celebrates passion and nostalgia. With a rapidly growing user base and a commitment to excellence, we are shaping the future of collecting.

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