Virtual Account Management Team Lead

Delivery Hero SEBudapest

On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess: Proven experience in account management or customer service. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to analyze performance metrics and implement improvements. A proactive approach to problem-solving.

About the job

The Virtual Account Management Team Lead at Delivery Hero SE in Budapest manages a group dedicated to strengthening customer satisfaction and improving account outcomes. This position plays a key part in guiding the team’s daily work and long-term direction.

Responsibilities include shaping team strategy, supporting professional growth, and fostering strong client relationships. The Team Lead also works to ensure that service and operational standards remain consistently high.

What you will do

Oversee and support a team focused on account management and customer satisfaction
Develop and implement strategies to improve account results
Encourage team growth and skill development
Help build and maintain lasting relationships with clients
Uphold high standards in service and operations

About Delivery Hero SE

Delivery Hero is a global leader in the food delivery industry, committed to providing the best service and technology to our customers. We foster an innovative environment where creativity and enthusiasm are encouraged. Join us in making the world a more connected place through food.

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Virtual Account Management Team Lead

Experience Level

Qualifications

About the job

What you will do

About Delivery Hero SE

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