About the job
As a Visitor Services Associate at the Da Vinci Science Center, you will play a pivotal role in creating a welcoming environment for our guests. Your primary responsibilities will include managing the Visitor Services desk and lobby, where you will assist in selling admissions, memberships, and various related products. A deep understanding of our programs and events is essential to provide visitors with exceptional customer service and an informative experience.
Key Responsibilities
Greet and assist all visitors with a high level of customer service while sharing your knowledge of programs and events.
Maintain proficiency in the Point of Sale (POS) system and understand your key responsibilities related to its operation.
Handle the opening and closing procedures of Visitor Services, including cash drawer management, register setup, and ensuring electronic devices are charged.
Act as a cashier, processing visitor admissions accurately and adhering to cash control policies.
Process coupons, discounts, and various ticket types according to established standards.
Promote and sell memberships, converting walk-in ticket buyers into members.
Generate reports on attendance, memberships, and other metrics to support organizational needs.
Acquire extensive knowledge of all programs and events at the Science Center to effectively assist visitors with inquiries and guide them to their desired destinations.
Create physical membership cards and understand the related procedures thoroughly.
Manage incoming phone calls, respond to messages, and direct calls as necessary.
Support daily operations by assisting on the exhibit floor and with group visits, ensuring all guests have a positive experience.
Monitor the cleanliness and safety of Visitor Services areas, restrooms, and coat rooms.
Implement emergency procedures as needed, following all established policies.
Embrace and support the Science Center's mission and values, showcasing a commitment to diversity, equity, inclusion, and belonging in every aspect of your work.
Perform other duties as assigned.
