Web Experience Engineer at HackerRank | Santa Clara, CA

At HackerRank, we empower companies like NVIDIA, Amazon, and Microsoft to discover and nurture the next generation of developers by focusing on skills over traditional backgrounds. Our platform is the preferred choice for over 2,500 innovative companies worldwide, dedicated to building robust engineering teams for the future.In an age where software development merges human expertise with AI capabilities, the criteria for assessing technical talent are evolving. We offer companies enhanced strategies to identify and cultivate the skills of tomorrow.The team at HackerRank is passionate about the impact of their contributions. We value meticulous attention to detail to ensure our customers achieve remarkable success with our beloved products. We prioritize urgency and believe that excellence is achieved through high standards.About the RoleAs a Technical Support Engineer, you will play a crucial role in assisting customers with HackerRank's products and platform. You will analyze and resolve intricate issues, collaborate closely with engineering and product teams, and empower customers to fully leverage the advantages of our technology. Your contributions will significantly enhance system reliability, alleviate user friction, and improve overall user experience.Key ResponsibilitiesTroubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.Work in tandem with engineering teams to replicate issues, determine root causes, and confirm solutions.Assist customers with SSO (SAML/OIDC) and SCIM integration setups, primarily with Okta and other identity providers.Demonstrate exceptional ownership and communication skills, confidently engaging with customers through support tickets and live Zoom sessions.Your Qualifications2+ years of experience in a technical support or product support role within a SaaS environment.Proficient in debugging full-stack web applications and effectively utilizing developer tools.Knowledgeable in SQL, REST APIs, and familiar with tools such as Postman, Insomnia, or cURL.Basic coding skills in Python or Ruby for automation or simple data validation tasks.Comfortable using IDEs like VS Code, IntelliJ, or PyCharm for testing and debugging.Preferred QualificationsExperience in HR technology, developer tools, or assessment platforms.Ability to create scripts and tools that streamline and standardize troubleshooting processes.Familiarity with AWS or GCP and observability tools such as New Relic.

At HackerRank, we empower leading organizations such as NVIDIA, Amazon, and Microsoft to recruit and enhance the capabilities of the next generation of developers, focusing on skills rather than traditional qualifications. Our platform is a trusted resource for over 2,500 of the world's most innovative companies, helping them cultivate robust engineering teams prepared for future challenges.As we navigate a transformative era where human and AI collaboration is paramount, the criteria for identifying elite technical talent is evolving. We provide organizations with improved strategies for recognizing and nurturing next-generation skills.Our team is passionate about the impact of their work and meticulously attends to every detail to ensure our customers achieve remarkable success with the products they love. We operate with a sense of urgency and hold ourselves to the highest standards.As a Sales Operations Analyst, you will report to the Revenue Operations Team Lead and play an essential role in ensuring the seamless functioning of our go-to-market (GTM) engine. You will collaborate closely with sales, marketing, and revenue operations teams, executing established processes, maintaining system integrity, and providing insights that shape our sales strategies. This opportunity is ideal for an individual early in their revenue operations career who is eager to grow within a meaningful function.

Join our dynamic team at HackerRank as a Machine Learning Engineer! In this pivotal role, you'll be responsible for designing and implementing machine learning models that enhance our platform's capabilities. Collaborate with cross-functional teams to leverage data-driven insights, improve user experiences, and contribute to innovative solutions in the tech industry.

At HackerRank, we empower companies like NVIDIA, Amazon, and Microsoft to recruit and enhance the skills of the next generation of developers based on their abilities rather than their backgrounds. Our platform is relied upon by over 2,500 of the world's most innovative organizations to create robust engineering teams prepared for future challenges.In an age where humans and AI collaborate seamlessly, the characteristics of strong technical talent are evolving. We provide companies with improved methods to recognize and cultivate the skills of tomorrow.Our team at HackerRank is passionate about the impact of our work, focusing on the details that drive success for our customers through products they truly appreciate. We operate with urgency, believing that exceptional outcomes stem from maintaining high standards.About the TeamAs a vital member of the Strategic Accounts Team in North America, you will engage with clients that include 20% of the Fortune 500, such as Amazon, Microsoft, Uber, Goldman Sachs, JPMorgan, Ford, and Disney. This is an exceptional opportunity to join a seasoned team backed by stable leadership and a history of extraordinary success.About the RoleWe seek a driven sales professional who can take full ownership of generating New Business opportunities with organizations headquartered in North America that have over 10,000 employees. If you excel in dynamic environments, enjoy the challenge of building a sales pipeline, and possess a strong proactive mindset, you will thrive in this role. Essential traits for success include Grit, Collaboration, Creativity, and Extreme Ownership.What You’ll DoDrive Outbound Motion: Identify, target, and engage clients who require HackerRank’s Developer Skills Platform solutions.Identify Opportunities: Collaborate with the Growth Team to pinpoint prospects and generate demand.Close Deals and Deliver Revenue: Act with urgency to propel business growth.Develop Strong Relationships: Engage with key decision-makers in Talent Acquisition, Engineering, HR, Learning & Development, and technical leadership across prospective clients.Be the Voice of the Customer: Offer insights to the product team to shape the product roadmap and enhancements.Collaborate Cross-Functionally: Work alongside sales, marketing, product, and customer success teams.

At HackerRank, we empower leading organizations like NVIDIA, Amazon, and Microsoft to discover and enhance the skills of the next generation of developers through our innovative platform. Trusted by over 2,500 of the world's most progressive companies, we help forge exceptional engineering teams prepared for the future.In a landscape where humans and AI collaborate seamlessly, the criteria for identifying strong technical talent is evolving rapidly. Our mission is to provide companies with advanced methods to recognize and cultivate next-generation skills.We take pride in the impact of our work at HackerRank, paying keen attention to detail to ensure our clients achieve remarkable success with products they genuinely enjoy. Our team operates with a sense of urgency and a commitment to high standards.About the RoleThis role encompasses both managerial and hands-on responsibilities, leading a team dedicated to assisting thousands of companies and millions of developers maximize the potential of HackerRank's technical assessment and interview platform. You will handle escalations, troubleshoot real customer challenges, and develop automated workflows to enhance team efficiency. Your direct involvement will provide you with the necessary context to lead with authority and strengthen your team.What You’ll DoLead and nurture a team of Technical Support Engineers across the Americas, assisting customers in integrating HackerRank into their technical hiring processes.Collaborate with Product, Engineering, and Go-To-Market teams to identify and resolve systemic issues, including ATS integrations, assessment configurations, and reliability gaps affecting hiring pipelines.Design and oversee support operations aimed at preventing recurring issues.Personally address complex L2/L3 cases and customer escalations, setting high technical and quality standards for the team.Identify opportunities for workflow automation and create solutions using low-code/no-code tools such as n8n, Zapier, or Make, or by querying LLM APIs for tailored solutions.Who You Are4+ years of experience in technical support leadership, including at least 2 years managing support or solutions engineering teams in a SaaS environment, preferably in HR tech, ATS, or developer tools.A player-coach who is equally adept at resolving complex customer issues and mentoring your team or presenting escalation trends to leadership.Hands-on and technically proficient, capable of debugging issues related to APIs, authentication, ATS integrations, webhooks, and production systems.Experienced in building automated workflows to optimize team performance.

At HackerRank, we empower innovative companies like NVIDIA, Amazon, and Microsoft to hire and elevate the next generation of developers based on their skills rather than their backgrounds. Our platform is trusted by over 2,500 leading organizations to build robust engineering teams prepared for future challenges.In the evolving landscape where humans and AI collaborate, the criteria for identifying top technical talent are transforming. We provide companies with enhanced methods to recognize and invest in emerging skills.Our team at HackerRank is passionate about the impact of our work, focusing on the details that ensure our customers achieve remarkable success with products they love. We operate with urgency and uphold high standards to deliver exceptional outcomes.About the RoleWe are seeking a Forward Deployed Engineer (FDE) to collaborate directly with our clients, serving as the key technical representative in customer engagements, leading pilots, demonstrations, and facilitating successful product adoption. This position combines extensive customer interaction with technical execution.ResponsibilitiesLead customer-facing initiatives, including discovery sessions, pilots, and demonstrations, acting as the principal technical voice for prospective and existing clients.Engage directly with customers, engineers, recruiters, and business leaders to identify developer needs, listen empathetically, and devise actionable, goal-oriented solutions.Ensure customer projects remain on track through disciplined execution and proactive communication.Leverage appropriate tools, including AI where beneficial, to deliver quicker and more reliable outcomes that enhance the HackerRank customer experience.Collaborate with Product, Engineering, and Go-To-Market teams to amplify the customer voice.Who You AreYou are a customer-facing technical leader with a solid full-stack background, capable of configuring, debugging, and explaining web applications, integrations, and generating API scripts as needed (Ruby or Python).You confidently lead discussions with prospects and enterprise clients while gathering requirements, shaping technical strategies, and delivering impactful results.You are an effective communicator, able to engage deeply with engineers or simplify concepts for non-technical audiences.You are a strong operator who plans, executes, and follows through, keeping projects well-organized.You lead with empathy, enthusiasm, and a problem-solving mindset.

At HackerRank, we empower companies like NVIDIA, Amazon, and Microsoft to recruit and enhance the skills of the next generation of developers based on their abilities rather than their backgrounds. Our platform is utilized by over 2,500 of the most innovative organizations globally to cultivate robust engineering teams that are equipped for future challenges.As software development evolves, the collaboration between humans and AI becomes increasingly relevant. This transformation is redefining what it means to be a strong technical talent. We provide companies with superior methods to recognize and nurture next-generation skills.Our team at HackerRank is passionate about the impact of their work, meticulously focusing on even the smallest details to ensure our clients achieve remarkable success with products they truly value. We operate with a sense of urgency, believing that outstanding results stem from high standards.About the RoleWe are expanding our Forward Deployed Engineering (FDE) function globally and seeking a Manager, Forward Deployed Engineering (Global). In this pivotal leadership role, you will establish the strategy, standards, and execution benchmarks for our team. This is a hands-on leadership position where you will manage the global FDE function, directly supervise FDEs in the U.S., and collaborate closely with regional General Managers in EMEA and APAC.What You Will DoLead, mentor, and develop a team of FDEs who spearhead customer engagements (both pre- and post-sales) to define and deliver tailored solutions.Collaborate with Sales, Product, Engineering, and Customer Success teams to craft solutions that address genuine customer needs.Work alongside Product and Engineering to integrate customer-specific solutions into the product roadmap.Provide hands-on technical leadership across APIs, integrations, and platform capabilities.Enhance our approach to demos, proofs of concept, and onsite engagements.Create repeatable playbooks, delivery standards, and best practices to enable rapid scaling and efficiency.Who You AreA seasoned technical leader with over 8 years in engineering, solutions engineering, or technical delivery, including at least 2 years in a leadership role managing high-performing technical teams.Dedicated to working alongside your team, reviewing designs, questioning assumptions, and stepping in during ambiguous or high-stakes situations.Highly experienced in leading customer-facing technical teams where success relies on credibility, clarity, and execution rather than scripts or handoffs.Fluent in both engineering and business contexts, capable of debating architecture with engineers while aligning outcomes with sales, product, and customer leaders.An excellent presenter and communicator who can adapt messaging for both technical and non-technical audiences.

About the Role HackerRank is hiring a Backend Engineer II for its hybrid office in Santa Clara, CA. This role focuses on building and improving backend systems that support developers and coding experiences. The team values collaboration across engineering, product, and other groups to deliver features that scale and perform reliably. What You Will Do Work with cross-functional teams to design and implement backend features Develop and optimize scalable backend systems Apply backend technology expertise to support HackerRank’s mission of simplifying coding challenges for developers Location This position is hybrid, based in Santa Clara, CA.

At HackerRank, we empower leading organizations such as NVIDIA, Amazon, and Microsoft to recruit and enhance the skills of the next generation of developers based on their abilities rather than their backgrounds. Our platform is relied upon by over 2,500 of the most forward-thinking companies globally to create robust engineering teams prepared to tackle future challenges.As the landscape of software development evolves, where humans and AI collaborate seamlessly, the criteria for identifying exceptional technical talent have transformed. We provide innovative solutions for companies to recognize and invest in emerging skills.Our team at HackerRank is passionate about the significance of their contributions and meticulously attends to every detail, ensuring that our customers achieve remarkable success with products they genuinely love. We operate with a sense of urgency, upholding high standards to foster outstanding outcomes.About the RoleEvery day, millions of developers utilize HackerRank to showcase their skills. We are in search of a Senior Backend Software Development Engineer, capable of steering the technical trajectory of crucial backend systems and spearheading the delivery of high-impact, platform-wide initiatives. You will take charge of the architecture and progression of core backend services, mentor engineers across various teams, and serve as a pivotal technical decision-maker to ensure our platform remains fast, reliable, and scalable as we expand our global user base.

Join Our Team as a Hardware Support EngineerAt Dexmate, we are pioneering the development of AI-powered humanoid robots designed for both industrial and research purposes. As a Hardware Support Engineer, you will play a vital role within our dynamic hardware team, engaging in hands-on debugging, conducting failure analysis, and providing maintenance for our advanced robotic platform, from internal development processes to direct customer support.This position uniquely blends hardware and software responsibilities. You will be involved in diagnosing root causes of actuator or PCBA failures in the morning and troubleshooting communication or network issues in deployed systems in the afternoon. Moreover, you will contribute significantly to enhancing our failure analysis processes and capabilities as we grow.While you may not be an expert in every field, a systematic approach to problem-solving, a keen desire to learn, and the ability to articulate your insights to both engineering teams and customers are essential.Your Daily ResponsibilitiesDiagnose and identify root causes of hardware and system failures on our robotic platform, including areas such as power distribution, embedded computing, communication buses, actuators, and sensor subsystems.Conduct comprehensive failure analysis at various levels including components (e.g., PCBAs, actuators, connectors), modules (e.g., hands, battery packs), and systems (robot level).Utilize bench equipment like oscilloscopes, multimeters, logic analyzers, and inspection tools to characterize signals, isolate failures, and validate solutions.Interpret schematics and block diagrams to understand circuit behavior and pinpoint issues effectively.Collaborate with Mechanical, Electrical, Software/Firmware, and Manufacturing teams to devise and implement corrective measures.Assist in the bring-up and testing of new hardware revisions, verifying power sequencing, communication interfaces, and peripheral functionality.Troubleshoot issues across the robot system, including compute modules, motor controllers, and camera systems.Serve as a technical liaison for customer-reported issues, reproducing faults, identifying root causes, and conveying your findings to both engineering teams and customers clearly.Create and maintain detailed repair runbooks, failure analysis reports, and troubleshooting guides for team use.Contribute to the establishment and enhancement of failure analysis processes, best practices, and lab capabilities to reduce the time required for failure identification and resolution.

Join the dynamic team at HackerRank as a Machine Learning Engineer. In this pivotal role, you will design, implement, and optimize machine learning models that enhance our platform's capabilities. Collaborating with cross-functional teams, you'll leverage data-driven insights to tackle complex challenges and drive innovation in technical assessments.As a key player in our hybrid environment, you will have the opportunity to work closely with engineers and product managers, contributing to the development of cutting-edge solutions that empower developers worldwide.

Join our dynamic team at HackerRank as a Machine Learning Engineer focusing on Evaluation. In this role, you will leverage your expertise in machine learning algorithms to drive the evaluation and enhancement of our innovative coding platform. Collaborate with cross-functional teams to develop robust models and ensure optimal performance across our systems.

At HackerRank, we empower leading companies like NVIDIA, Amazon, and Microsoft to recruit and upskill the next generation of developers based on their skills, not their resumes. Trusted by over 2,500 of the world's most innovative companies, our platform is designed to build strong engineering teams equipped for the future.As we enter an era where humans and AI collaborate seamlessly, the criteria for exceptional technical talent is evolving. We provide companies with enhanced methods to recognize and nurture future-ready skills.Our team at HackerRank is passionate about the impact of our work, focusing on the finer details to ensure our customers achieve remarkable success with products they genuinely love. We operate with a sense of urgency, believing that exceptional results stem from high standards.About the RoleAs a Software Development Engineer in Test (SDET), you will be pivotal in defining and executing our quality strategy driven by automation across web, API, and AI-centric systems.You will collaborate closely with Engineering and Product teams to embed quality into every feature, enforcing it through robust automation and safeguarding it with rigorous release gates. This is a hands-on role with significant technical depth, ownership, and impact.What You’ll DoLead and standardize test automation practices across diverse teams and services.Design, develop, and maintain scalable automation frameworks utilizing Playwright and SerenityJS.Create automated test suites in JavaScript/TypeScript for web, API, and workflow validation.Develop and sustain REST API automation using Postman or similar tools.Integrate automation seamlessly into CI/CD pipelines with Jenkins and/or GitHub Actions.Implement mandatory quality gates, preventing releases based on automation or sanity test failures.Monitor automation executions, analyze failures, and drive root-cause analysis.Conduct code reviews for automation to ensure consistency, reusability, and maintainability.Collaborate during design and story elaboration to define acceptance criteria and risk coverage.Mentor QA and engineering teams on automation frameworks, tooling, and best practices.Contribute to automation metrics, reporting, and continuous improvement initiatives.Who You Are3+ years of experience in QA Automation or as an SDET.Strong hands-on experience with Playwright and SerenityJS (JavaScript/TypeScript).Proficient in JavaScript/TypeScript for developing reliable, maintainable, and scalable automation solutions.

Collaborate with the BestAre you an exceptional Technical Support Engineer with a knack for resolving customer challenges? At Arista Networks, our commitment to customer success drives us to provide unparalleled support. We believe that direct access to highly skilled engineers who excel at tackling intricate issues enhances the support experience and fosters customer satisfaction.We are on the lookout for outstanding Technical Solutions Engineers (TSE) to join our team and assist in the support of our innovative products and solutions. A TSE at Arista is akin to a Tier 3 TAC or Escalation Engineer in other organizations. Our team is dedicated to ensuring customer success through teamwork and prompt response times. You will collaborate with a diverse, multicultural group of elite engineers who champion our customers' needs, closely working with members from software and hardware engineering, product management, customer engineering, and sales teams. Our culture emphasizes collaboration among highly technical individuals, united as One Team to achieve the highest levels of customer satisfaction.Your RoleThe ideal candidate will demonstrate the ability to troubleshoot complex and evolving customer environments while effectively managing communication needs for each case. A robust analytical mindset is essential, along with strong triage capabilities. As we constantly introduce new features and products, an eagerness to learn and share knowledge is crucial.Our engineers collaborate intimately with Customer Engineering and both Software and Hardware development teams to diagnose issues and convey them across various technical contexts. Therefore, outstanding written and verbal communication skills, coupled with a collaborative spirit, are essential.Key ResponsibilitiesField customer product inquiries via telephone and written channels, including email.Resolve customer issues encountered during installation, operation, maintenance, or product application and compatibility.Utilize interpersonal skills and product expertise to address daily customer-centric activities.Troubleshoot hardware and software issues, recommending corrective actions.Document customer interactions and recurring technical problems to support product quality initiatives and development.

At Tenstorrent, we're pioneering the future of AI technology, setting new standards for performance, user-friendliness, and cost-effectiveness. In an era where AI is reshaping the computing landscape, our solutions are designed to harmonize advancements in software models, compilers, platforms, networking, and semiconductors. Our talented and diverse team has successfully crafted a high-performance RISC-V CPU from the ground up, united by a shared enthusiasm for AI and a commitment to creating the best AI platform possible. We embrace collaboration, curiosity, and a determination to tackle challenging problems. Join us as we expand our team and seek contributors at all levels of experience.We are currently looking for a Silicon Validation Engineer to join our team, focusing on the development of innovative die-to-die chiplet PHY IP solutions that will drive the next generation of AI computing. This role places you at the cutting edge of deep sub-micron technologies, where you'll collaborate with circuit architects and cross-functional teams to redefine the limits of analog/mixed-signal design.This position is onsite in Santa Clara, CA.We welcome applicants across a spectrum of experience levels. During the interview process, we will assess candidates to determine the most fitting level, and offers will be made accordingly, potentially differing from the level stated in this posting.

Join the innovative team at Yubico, the pioneer in developing the most secure passkeys and a leading provider of hardware authentication security keys. Our mission is to simplify secure logins for everyone. Founded in 2007 by Stina and Jakob Ehrensvard, Yubico is publicly traded on the Nasdaq Stockholm Main Market under the ticker YUBICO. We serve a diverse clientele that includes Fortune 500 companies, numerous government agencies, and millions of individuals across over 160 countries who trust Yubico technology to secure their access to computers, online services, and mobile applications. Our customer base ranges from large enterprises such as Google, Amazon, Microsoft, and Hyatt, to renowned brands like Dyson. With a vibrant company culture and a workforce spread across 14 countries, Yubico’s headquarters are located in Stockholm, Sweden, Santa Clara, CA, and Singapore. In line with our commitment to enhance internet security for all, we actively contribute to the community by donating YubiKeys to organizations assisting at-risk individuals through our philanthropic initiative, Secure it Forward.What We Offer:Yubico Values: At Yubico, we create an inclusive environment where every employee's voice is valued. Our Employee Resource Groups promote inclusion, foster community, and enhance connections throughout the company. Additionally, we contribute to global needs by donating YubiKeys to various organizations (learn more about our initiatives here).Social Connection: We believe in the importance of relationships and connection. Our virtual workspace facilitates daily interactions, whether through celebrating our successes or engaging in our dynamic Slack communities. Explore our Life at Yubico Page on LinkedIn and see our accolades here.The Role:We are in search of a Senior Hardware Engineer who is both innovative and passionate about designing cutting-edge security devices. In this role, you will collaborate with a dynamic team to translate new ideas from prototypes into mass-producible hardware. Your responsibilities will include evaluating hardware designs for manufacturability, security, and reliability.

Join Our Innovative Team At nEye.ai, we are at the forefront of transforming data centers with cutting-edge optical switch technology. Our MEMS-based silicon photonics optical circuit switches (OCS) are designed to eliminate critical bottlenecks in AI processing, facilitating direct optical connections among thousands of GPUs and memory units. Our ultra-low power consumption, high radix, compact chip-scale designs significantly enhance performance, efficiency, and scalability for hyperscale data centers. Position Overview We are looking for a passionate Electrical Hardware Engineer to join our dynamic hardware team. In this role, you will collaborate closely with our Lead Hardware Engineer and the Digital & Embedded Systems team to develop, bring up, debug, and validate electronic systems that are integral to our optical switching platform. This position is perfect for an engineer who thrives in hands-on hardware development and laboratory settings. You will navigate through schematic design, PCB layout, board bring-up, debugging, and system testing, making significant contributions to our hardware designs while integrating electronic systems with MEMS and photonics technology.

We appreciate your interest in joining Oklo! We are actively seeking a Turbomachinery Engineer to enhance our engineering team, with a goal to fill this position promptly.Position OverviewAs a Turbomachinery Engineer at Oklo, you'll leverage your expertise in rotating equipment to oversee the design, procurement, and operation of critical systems within our power plants.Key Responsibilities:Establish requirements and specifications for both commercially available and custom rotating equipment, including pumps, compressors, and turbines.Identify essential performance metrics and create verification test plans for new equipment.Collaborate with interdisciplinary teams, encompassing process engineering, instrumentation and control, power generation and distribution, and operations to integrate equipment into power plants and testing facilities.Engage with external vendors for equipment analysis, design, procurement, and testing to ensure adherence to plant specifications.Draft and document operational and maintenance strategies for rotating equipment in the power plant.Create technical documentation for inclusion in regulatory filings and internal reports.Serve as the lead engineer for the development of a rotating equipment system.

Thank you for considering a career with Oklo! We are excited to invite a talented Process Engineer to our innovative engineering team. This position is available immediately.Position OverviewAs a Process Engineer at Oklo, you will play a pivotal role in the design, analysis, and operational management of fluid and power process systems utilized in our advanced power plants.Key Responsibilities:Design fluid and process systems incorporating piping, valves, compressors, pumps, and heat exchangers.Define the architecture, specifications, operational modes, and performance criteria for process equipment.Develop prototypes for iterative design enhancement.Create comprehensive documentation for system layout, fabrication, installation, commissioning, operation, and maintenance of process equipment.Act as the process system owner throughout various lifecycle stages.Produce technical documentation for regulatory filings.Collaborate with external vendors for process equipment analysis, procurement, and testing.Document work with modern tools and techniques, and prepare clear, detailed technical reports.Desired Skills and Attributes:We seek a Process Engineer who is:Experienced in fluid/process system design, power generation, heat transfer equipment, and/or systems engineering.Passionate about clean energy and committed to advancing fission technology.A quick learner, adaptable, and open to innovative approaches.Comfortable working in a fast-paced, highly iterative startup environment.