About the job
What will you be doing?
As a Resource Consultant, you will play a crucial role in providing support to all business units of RSS during weekend nights. Your responsibility will be to act as the out-of-hours cover for any issues that arise from our customers and the RSS workforce. You will be required to work three 12-hour shifts from 20:00 to 08:00 on Friday, Saturday, and Sunday nights.
As a clear and confident communicator, you will ensure effective communication between departments and clients, enabling day teams to have a thorough understanding of ongoing situations across the business. Additionally, you will serve as a safety ambassador by reinforcing RSSI's safety values.
Your daily responsibilities will include:
- Receiving out-of-hours calls from customers and contractors, resolving issues across RSS business units, and preparing handovers for office staff during regular hours when necessary.
- Updating the internal system (Aspire) in line with evening handovers to meet both internal and external requests.
- Logging all out-of-hours activities on the relevant system (Aspire), including calls, incidents, and any necessary follow-up actions.
- Promptly following up on out-of-hours complaints and preparing detailed handovers for the relevant internal department.
- Building and maintaining strong relationships with both clients and RSS’s contracted workforce.
- Contacting every worker two hours prior to their shift to confirm availability and arranging replacements or informing clients as required.
- Engaging with all night-time RSS workers nightly to ensure they arrive on time, are correctly briefed, and have the necessary PPE and tools for their jobs.
- Conducting immediate internal investigations into any exceedances and closing out where possible, providing handovers to Heads of Departments/Compliance Managers.
