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Will Call Customer Service Representative at Oldcastle Building Envelope | Denver

On-site Full-time $20/hr - $22/hr

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Experience Level

Entry Level

Qualifications

Key ResponsibilitiesMaintain an extensive knowledge base of clients, products, and services. Document customer interactions and transactions accurately. Listen attentively to customer needs and concerns, demonstrating empathy. Process orders received via over-the-counter, phone, fax, and email promptly and accurately. Handle payments from Will Call customers, including cash and debit transactions. Professionally manage multi-line telephone systems. Engage in face-to-face interactions with customers. Build and nurture professional relationships with both internal and external customers to clearly define service requirements and expectations. Respond promptly and courteously to all inquiries from internal associates, manufacturers, and customers. Foster trust and sustainable relationships with customer accounts through open communication. Exceed customer expectations by adapting and responding to various customer requests and requirements. Manage customer databases, keeping records of interactions and processing customer accounts. Perform other duties as assigned.

About the job

About Oldcastle Building Envelope

Oldcastle Building Envelope (OBE) supplies architectural glass and building products used in projects ranging from New York City high-rises to hospitals and stadiums in Dallas. The company’s work appears in libraries at major universities and in innovative retail spaces. With more than 6,500 employees across 80+ manufacturing and distribution sites in five countries, OBE’s teams help shape how people live, work, heal, learn, and play. Explore some of OBE’s projects here.

Role Overview: Will Call Customer Service Representative

Based in Denver, the Will Call Customer Service Representative serves as the primary contact for C. R. Laurence clients. This position focuses on delivering strong customer service and solutions, drawing on a broad knowledge of OBE’s product line. The role supports both internal and external customers and includes general administrative tasks.

Daily interactions with customers make this role the face of OBE at the Denver location. The position requires handling requests and questions in person and by phone, ensuring each customer receives a positive and distinctive experience.

Key Responsibilities

  • Provide customer service to C. R. Laurence clients at the Will Call counter
  • Offer product information and solutions based on a comprehensive understanding of OBE’s offerings
  • Support both internal and external customers
  • Perform general administrative duties as needed
  • Represent the company through daily customer interactions

About Oldcastle Building Envelope

Oldcastle Building Envelope (OBE) plays a critical role in the construction and architectural industry by delivering innovative glass and building solutions. Our commitment to excellence and sustainability drives us to shape environments where people thrive. With a global presence and a diverse range of projects, we offer our teams the opportunity to make a significant impact in the industry and the communities we serve.

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