Workplace Technology and Experience Associate

NFL CareersNew York, New York, United StatesNew

On-site Full-time $3K/yr - $3.8K/yr

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Experience Level

Senior

Qualifications

To thrive in this role, candidates should possess:A Bachelor’s degree in Information Technology, Business Administration, or a related field. Proven experience in workplace technology management, IT support, or related fields. Strong understanding of modern workplace technologies and AI applications. Excellent problem-solving skills and ability to optimize user experiences. Outstanding communication and leadership abilities.

About the job

The Workplace Technology and Experience Associate plays a crucial role in crafting, executing, and enhancing the digital ecosystem that facilitates daily employee operations. This position ensures a seamless colleague experience through innovative workplace technologies, AI-driven automation, and top-notch support services across all office locations. As a senior-level role, it oversees global technology end-user support, executive technology services, and the lifecycle management of technology assets, while fostering strategic innovation, governance, and continuous enhancement within the employee technology landscape.

Responsibilities

Strategic Leadership & Modern Workplace Vision

Formulate and implement a comprehensive modern workplace technology strategy that encompasses endpoint management, collaboration platforms, AV systems, and workplace automation.
Align workplace services with overarching business and technology strategies to boost productivity, satisfaction, and operational resilience.
Advocate for the adoption of cutting-edge tools, standards, and best practices to sustain a forward-thinking employee technology ecosystem.

AI, Automation & Employee Self-Service Innovation

Drive the development of AI-enabled virtual work assistants, autonomous support experiences, and intelligent workflow automation across HR, IT, Finance, Facilities, and other corporate functions.
Enhance employee self-service portals with improved search, guidance, and task completion capabilities.
Leverage analytics and end-user experience monitoring to refine and optimize digital journeys.

Operational Excellence & Global IT Support Experience

Manage global IT service delivery across L1/L2 IT support, end-user computing, AV services, and Executive IT support.
Define and track KPIs and SLAs, such as CSAT, MTTR, First Contact Resolution, and ticket deflection.
Implement continuous improvement practices that drive efficiency, quality, and scalability across all operating teams and office locations.

Technology Hardware & Software Asset Management

Oversee the complete lifecycle management of end-user hardware, including procurement, deployment, maintenance, optimization, and retirement.
Manage software asset management, encompassing licensing, entitlements, renewals, compliance, and vendor audits.
Implement governance practices to optimize technology asset utilization and compliance.

About NFL Careers

NFL Careers is dedicated to creating an unparalleled work environment that empowers our employees through innovative technology solutions and a commitment to excellence in service delivery. Join us in shaping the future of workplace technology.

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Workplace Technology and Experience Associate

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