Role Overview Amplitude is hiring a Senior Technical Success Manager in São Paulo. This role focuses on helping customers get the most from Amplitude’s products and services. Success comes from a mix of technical know-how and a strong commitment to customer relationships. What You Will Do Guide customers through product implementation and optimization Work closely with clients to ensure they achieve their goals using Amplitude solutions Build and maintain long-term client relationships Act as a trusted advisor, using technical skills to solve customer challenges Location This position is based in São Paulo, Brazil.

Role overview The Customer Success Manager at jobgether works closely with clients throughout Brazil, helping them achieve their goals by making the most of jobgether’s services. This position focuses on building trust, understanding what matters to each client, and acting as their voice within the company. Strong relationships, careful listening, and a practical approach to problem-solving are key to success in this role. What you will do Build and maintain positive relationships with clients across Brazil Learn each client’s objectives and connect them with the right jobgether services Represent client interests internally, sharing their feedback and concerns Guide clients through challenges and help them get the most from jobgether’s offerings Who thrives in this role Problem solvers who anticipate client needs People who take initiative and reliably follow through Those who value customer service and prioritize client satisfaction

Jobgether seeks a Senior Customer Success Manager to join the team in Brazil. This position centers on building meaningful relationships with clients and ensuring they achieve success through Jobgether’s solutions. Working closely with customers, the Senior Customer Success Manager aims to understand their objectives and guide them in making the most of the company’s products. Key responsibilities Establish and nurture strong partnerships with clients Assess customer needs and suggest effective ways to address them using Jobgether’s offerings Promote customer satisfaction and support ongoing retention Requirements Background in managing customer relationships Clear and effective communication, along with strong problem-solving abilities Experience helping customers gain value from technology-based solutions

Join Arco Educação as a Customer Success Manager and become a vital part of our team dedicated to ensuring our clients achieve their educational goals. In this role, you will be responsible for nurturing relationships with our clients, providing them with the necessary support, and driving their success through our innovative educational solutions.You will work closely with various departments to enhance customer satisfaction, optimize the use of our products, and ensure that our clients benefit fully from their investment in Arco Educação. Your passion for education and commitment to client success will make a significant impact on our customers' experiences.

Join our dynamic team at docplanner as a Customer Success Team Manager, where you will lead a passionate group dedicated to enhancing customer satisfaction and retention. In this role, you will develop and implement strategies to foster customer relationships, ensuring a seamless experience from onboarding to ongoing support. You will collaborate with various departments to address customer needs and drive continuous improvement.

Join the Customer Success Team at TRACTIANAs a pivotal part of our organization, the Customer Success team is essential for enhancing lifetime value, boosting retention, and fostering expansion within our client base. Our focus lies in deepening relationships with existing customers, promoting cross-selling initiatives across various products, and establishing stronger partnerships with our esteemed accounts, which include Fortune 500 giants like Hyundai, Bosch, Unilever, Suzano, and PepsiCo. Every team member plays a significant role in delivering outstanding results for our clients. In this position, you will engage directly with clients to understand their unique needs and collaborate in crafting solutions that refine their maintenance processes.Key ResponsibilitiesAs a Customer Success Manager, you will spearhead a team of Customer Success Engineers (CSEs) and oversee the success of your assigned accounts. Your primary focus will be on enhancing client retention, optimizing team performance, and ensuring that TRACTIAN consistently delivers measurable value to its industrial clientele.

Lead the Customer Success Enterprise team focused on the adoption, retention, and growth of strategic accounts.Develop, empower, and elevate the team, while recruiting high-performance talents with an emphasis on efficiency and results.Engage directly with Enterprise clients during pivotal moments in their journey (strategic renewals, significant risks, opportunities for expansion, or solution redesign).Act as a structured bridge between clients and the Product team, providing insights for solution evolution and roadmap prioritization.Build and scale processes that ensure predictability, efficiency, and excellence in the Enterprise journey.Establish and track clear KPIs (MRR, churn, NRR, activation, onboarding time), ensuring consistent achievement.Ensure product adoption based on data and personalized journeys.Identify and structure expansion opportunities within the active client base.Reduce churn through structured action plans, combining data analysis and active listening to client needs.

Pavago is looking for a Customer Success Manager based in Brazil to join the team remotely. This position centers on helping clients achieve the most from Pavago’s products and services. Role overview The Customer Success Manager will work directly with clients, building relationships and supporting their ongoing needs. The focus is on client satisfaction and encouraging effective use of Pavago’s offerings. What you will do Develop and maintain strong connections with clients Support clients in using Pavago’s products to their full potential Respond proactively to client needs and questions Location This is a fully remote role open to candidates based in Brazil.

Made by people who transform education All positions at Arco are eligible for People with Disabilities. Your Challenges:Act as a strategic partner to schools, serving as the primary reference for discussing vision, opportunities, and solutions.Monitor the complete customer loyalty cycle, ensuring satisfaction and results.Independently manage contract renewals and expansions.Identify and pursue new business opportunities (cross-sell and upsell) based on the school's needs.Support schools in adopting Arco's solutions, focusing on generating value and strengthening relationships.Serve as the integrated view point of the customer journey with Arco, monitoring satisfaction levels in pedagogical solutions and service.Act as the final escalation point to resolve critical relationship or service demands.Collaborate with internal teams, ensuring alignment between pedagogical, commercial, and operational fronts.

Join Lalamove as an Assistant Manager of Customer Success, where you'll play a pivotal role in enhancing our customer service operations within the Latam region. At Lalamove, we empower communities by connecting drivers and customers through our innovative logistics technology. Since our inception in 2013, we have been dedicated to providing seamless and efficient delivery solutions that positively impact local communities. As we expand our footprint in Brazil and Mexico, we seek a dynamic individual to strengthen our customer service function and help elevate our brand to new heights.

As a leading innovator in enterprise mobile security, Zimperium® is the first and only company to offer a comprehensive mobile threat defense system that provides real-time, on-device protection against both known and unknown advanced mobile cyber threats and malware.Our award-winning machine learning-based engine protects against various attacks such as device, network, phishing, and application threats for iOS, Android, and Windows devices, ensuring user privacy with a non-intrusive approach.Due to our rapid growth, we are seeking a dynamic Customer Success Manager to oversee post-sale customer relationships. This role will involve building strong customer relationships, managing renewals, identifying expansion opportunities, driving solution adoption, ensuring business value, handling escalations, and achieving high levels of customer satisfaction. The ideal candidate will possess a unique blend of customer management experience and a solid technical background.

About SecurityScorecard: SecurityScorecard stands as the global frontrunner in cybersecurity ratings, continuously evaluating over 12 million companies across 64 nations. Established in 2013 by esteemed security and risk professionals Dr. Alex Yampolskiy and Sam Kassoumeh, and backed by premier investors, our unique rating technology is utilized by more than 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting. This empowers organizations to enhance their resilience by efficiently identifying and addressing cybersecurity vulnerabilities throughout their digital frameworks. Located in New York City, our company culture has garnered accolades from Inc Magazine as a "Best Workplace," and Crain’s NY as a "Best Places to Work in NYC." Moreover, SecurityScorecard has been recognized as one of the top 10 hottest SaaS startups in New York for two consecutive years. Recently, we were honored to be featured in Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and received the Achievers 50 Most Engaged Workplaces in 2023 award, highlighting our commitment to employee engagement. We take pride in our investment from distinguished firms such as Silver Lake Waterman, Moody’s, Sequoia Capital, GV, and Riverwood Capital. Why join SecurityScorecard’s Customer Success Team? The Customer Success team at SecurityScorecard is empowered to guide customers in maximizing the value of our exceptional products and services. We shape our Customer Success strategies, set priorities, and develop go-to-market methods. Our team pioneers thought leadership in cybersecurity through our ratings and insights. With a proactive and customer-centric approach, we embody the voice of the customer on a daily basis. About The Role As a Customer Success Manager, you will play a critical role in assisting our Enterprise customers in transforming their security risk assessment processes. Our team not only builds robust relationships and delights our customers but also comprehends their organizational goals and challenges. This understanding enables us to help them operationalize our platform effectively, enhancing their security posture.

Role Overview SupportYourApp is looking for a Customer Success Specialist to work remotely from Brazil, supporting B2B clients. This role centers on guiding customers through every stage, from onboarding to ongoing growth, and helping them get the most out of our advanced product suite. What You Will Do Set up and configure our B2B platform, which features logic similar to Odoo, SAP, or Microsoft Dynamics. Lead demo calls: learn about each client's business needs and show how our product delivers value and key functionality. Plan and deliver detailed training sessions to help users adopt the platform effectively. Build and maintain strong client relationships, acting as a trusted advisor and ensuring satisfaction over time. Manage a portfolio of accounts with a focus on retention and spotting opportunities for upgrades as client needs change. What We Look For Fluent English communication skills. Technical aptitude and experience with account management. Ability to understand complex business platforms and explain them clearly to clients. Location This is a remote role based in Brazil (Florianópolis, State of Santa Catarina, or elsewhere in the country).

Join Insider One as a Customer Success Manager in Brazil and become a crucial part of our mission to empower marketing and customer engagement teams. We’re excited to share what we do and how you can contribute!About UsInsider One stands as the leading platform enabling marketing and customer engagement teams to unleash their full potential and operate without limits.Our journey began with a vision to build a unified platform that democratizes access to cutting-edge technologies and innovative channels for marketers around the globe. Today, with over 1,500 talented professionals from 50+ nationalities across 30+ offices, Insider One is powered by AI and features an integrated Customer Data Platform (CDP) that harmonizes data, personalization, and journey orchestration across a vast array of supported channels, such as WhatsApp, SMS, Email, Web, App, and Site Search.We recently completed one of the largest funding rounds in our industry, securing a $500 million Series E investment led by General Atlantic. Our investors include renowned firms such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and we are proud to support over 2,000 clients, ranging from high-growth startups to prestigious Fortune 500 companies including Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, and IKEA among others.Insider One is celebrated for being one of the few woman-founded and women-led B2B SaaS unicorns globally. Our exceptional service has garnered recognition from analysts, and we are proud to be the only vendor acknowledged as the top leader in all essential capabilities for marketing and customer engagement teams. Explore our accolades and see how we consistently outperform competitors by visiting here. Join us in our journey to redefine the future of marketing!

At Ripple Labs, we are pioneering a future where value is transferred as seamlessly as information. Our innovative crypto solutions are transforming financial systems for institutions, businesses, governments, and developers, fostering greater economic equity and opportunities around the globe. Join us to do meaningful work and advance your career alongside a supportive team.If you seek to make a significant impact and explore unparalleled career advancement, we invite you to join us in creating tangible value in the real world.As the Senior Manager of Customer Success, you will play a pivotal role in ensuring the success of our clients across Latin America. Your responsibilities will include developing cutting-edge solutions in payments, digital asset custody, stablecoins, virtual accounts, and collection processes, while scaling volumes and cross-selling Ripple's diverse products and services, including RLUSD adoption. Leveraging your deep expertise in web3 technologies, financial services, customer success, and account management, you will cultivate strong relationships, identify customer needs, and uncover opportunities to enhance their value and potential. Prepare to be a critical player in shaping the web3 landscape, collaborating closely with cross-functional teams (Sales, Business Development, Product, Engineering, Legal, etc.) to deliver exceptional solutions that benefit all stakeholders.Key Responsibilities:Gain an in-depth understanding of each customer's organization, culture, internal stakeholders, aspirations, and needs. Forge impactful relationships with key executives and decision-makers, while identifying areas for enhancing Ripple's engagement and advocacy.Create strategic account plans, oversee contract renewals, and spearhead upsell and cross-sell initiatives.Lead all customer-facing delivery responsibilities for both business and technical workstreams in collaboration with Ripple’s Customer and Partner Engineering team.Act as the voice of Ripple’s customers within the organization, ensuring that their feedback and insights are actively communicated and acted upon.Foster strong collaboration across virtual execution teams comprising various Ripple functions (e.g., Product, CP, Sales, Business Development, Finance, Marketing, and Legal) and our customers’ project and business teams.

Join Docplanner as a Customer Success Team Manager focusing on our enterprise clients. In this pivotal role, you will lead a dynamic team dedicated to enhancing customer satisfaction and ensuring the successful implementation of our solutions across various industries. You will be responsible for developing strategies that foster strong relationships with clients, driving product adoption, and identifying opportunities for upselling and cross-selling.Your leadership will be crucial in guiding your team to meet and exceed customer expectations, while also collaborating with other departments to ensure a seamless customer journey.

Role overview Jobgether is looking for a Customer Success Manager in Brazil to support a key partner company. This role combines strategic customer guidance, SaaS adoption, and commercial growth. The main objective is to help enterprise and mid-market clients realize the full value of Jobgether’s AI-powered platform. What you will do Serve as a trusted advisor for senior client stakeholders, aligning business goals with measurable results. Guide clients through data-driven workflows and AI-enabled solutions to help them reach their targets. Encourage product adoption and demonstrate the platform’s value to clients. Oversee complex and evolving customer programs, often providing clarity in uncertain situations. Balance strategic planning with hands-on work, adapting as client needs change. Support renewal processes and spot opportunities to expand accounts. What makes this role unique Work directly with both enterprise and mid-market customers. Combine relationship management, technical troubleshooting, and commercial responsibility. Be part of a collaborative team focused on customer satisfaction and ongoing improvement. Help refine and implement processes as the business evolves. Location This position is based in Brazil.

Join us at Insider One, where we empower marketing and customer engagement teams with a comprehensive platform designed to unlock their peak potential.Who We AreAt Insider One, we pride ourselves on being the leading platform that consolidates essential tools for marketing and customer engagement into a single, powerful solution, enabling teams to achieve extraordinary results.Founded with a vision to innovate, we have grown from a small team to over 1,500 talented professionals from more than 50 nationalities across 30 offices worldwide. Our platform, driven by cutting-edge AI technology and a robust Customer Data Platform (CDP), seamlessly integrates data, personalization, and journey orchestration across a variety of channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a major milestone by securing a $500M Series E funding round, led by General Atlantic and supported by prestigious investors like Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We are proud to serve over 2,000 clients, including renowned global brands such as Samsung, Nike, L’Oreal, and more.As a woman-founded and women-led B2B SaaS unicorn, Insider One has garnered accolades for its innovation and leadership, consistently recognized as a top vendor in the marketing and customer engagement space. Discover why we are the preferred choice for businesses by exploring our client success stories.

Join Us in Transforming Connections Worldwide!We encourage you to apply even if you don't meet every single qualification. We value diverse skills and experiences!Your Role:As a Senior Customer Success Manager at Kong, you will be an integral part of our fast-paced Customer Experience (CX) team. Your mission will be to empower customers to effectively utilize APIs and microservices to enhance their business objectives within a rapidly evolving technological landscape. This role is about engaging with customers throughout their journey to help them unlock the full potential of their Kong investment.You will serve as an advocate for our most valuable asset—our customers—working with a diverse portfolio to identify growth opportunities and ensure their success. Collaborating closely with our sales teams across the US and LATAM, you will have the chance to cultivate significant customer relationships.This role demands exceptional organizational and communication prowess as you build meaningful connections with key clients. You'll be at the forefront of customer management, leveraging self-service technology and reusable assets to maximize the value Kong delivers.Working with us at Kong offers a remarkable opportunity to modernize enterprise software and gain insights into the operational dynamics of businesses in the digital era.Above all, you will be a fantastic teammate within the Kong community.Please note: This is a contract position.Key Responsibilities:Guide customers through their lifecycle while collaborating with the Customer Experience teams to achieve desired outcomes.Establish criteria for successful adoption plans and post-sales engagement strategies.Collaborate with Sales and Product teams to ensure customers maximize their solutions.Contribute to the innovation of tools and processes to enhance team efficiency.Engage in cutting-edge customer projects.Deepen your understanding of our products and technologies.