Digital Channel Service Specialist

tbi bank brings together the reliability of an established financial institution and the energy of a startup. The company has a history of steady growth and profitability, with a focus on finding new ways to serve both clients and partners. Employees describe their work as meaningful and challenging, with real opportunities for skill development and decision-making. Internal feedback shows that 80% of colleagues would recommend tbi bank as an employer to friends and family. Role overview The Digital Channel Service Specialist works with the Banking App team in a fully remote role. The main focus is to support customers and help ensure seamless experiences across the bank’s digital channels. What you will do Track funding requests submitted through the mobile app and the bank’s official website Monitor new registration requests for the mobile app Communicate directly with clients to guide them through digital processes Growth and development tbi bank encourages team members to learn, grow, and contribute to a modern digital product ecosystem. Initiative is valued, and career development is supported throughout the organization.

Join Mercier Consultancy as a Polish-Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria, with a fully compensated relocation package. This is a remarkable opportunity for Polish-speaking professionals eager to enhance their careers in the vibrant realm of digital trust and safety on an international platform.In your role as a Digital Trust & Safety Specialist, you will be pivotal in safeguarding the integrity of our digital platforms by diligently monitoring, investigating, and addressing safety issues. Your proficiency in Polish and your knowledge of digital safety protocols will be essential for fostering user trust and ensuring adherence to platform guidelines.Key Responsibilities Monitor digital content and user engagement for potential safety threats and policy breaches. Swiftly address safety reports and carry out comprehensive investigations. Work collaboratively with various teams to design and refine safety protocols. Educate and guide users on best practices for digital trust and safety. Analyze data trends related to safety and compile reports to drive continuous improvement initiatives. Stay abreast of industry standards, regulations, and advancements in digital safety. Conduct training sessions to elevate awareness of trust and safety challenges within the organization.

Join Mercier Consultancy as a German-Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria. This unique role offers a fully funded relocation package tailored for German-speaking professionals looking to advance their careers within a dynamic international company.As a pivotal member of our team, you will be instrumental in maintaining the integrity of our digital platforms. Your responsibilities will include monitoring, investigating, and resolving safety concerns to uphold user trust.Core ResponsibilitiesMonitor digital content and user interactions to detect safety risks and policy violations.Thoroughly investigate safety incidents and respond promptly to user inquiries.Collaborate with cross-functional teams to enhance safety protocols and measures.Educate users and stakeholders on best practices for digital safety.Analyze safety data trends and compile actionable reports for ongoing improvement.Stay updated on the latest standards and regulations concerning digital trust and safety.Conduct training sessions to elevate awareness around trust and safety issues.

Join Mercier Consultancy as an Albanian Digital Trust & Safety Specialist based in Sofia, Bulgaria. We offer a comprehensive relocation package, making this an exceptional opportunity for skilled professionals eager to advance their careers in a dynamic international setting.In this pivotal role, you will uphold the integrity and safety of our digital platforms, ensuring clients can confidently navigate a secure online environment. Your fluency in Albanian, coupled with your specialization in digital safety, will be instrumental in effectively addressing safety issues and enforcing our platform's policies.Key ResponsibilitiesMonitor digital content and user activities to identify potential safety risks and violations.Investigate and respond promptly to safety reports and client concerns.Work collaboratively with cross-functional teams to establish and refine safety protocols.Educate clients on best practices for maintaining digital trust and safety.Analyze safety trend data and create reports to inform strategic improvements.Stay updated on industry standards, regulations, and technological advancements in trust and safety.Conduct training sessions to enhance awareness of trust and safety issues among staff and clients.

Join the dynamic team at Mercier Consultancy MD as a German Speaking Digital Trust and Safety Specialist in Sofia, Bulgaria. This pivotal position is dedicated to cultivating a secure online atmosphere for our users. You will engage in monitoring content, resolving safety issues, and enforcing community guidelines to establish a trusting culture across our digital platforms.Key Responsibilities Proactively oversee user-generated content and interactions to identify and address potential breaches of safety standards. Perform comprehensive investigations into reported incidents, applying analytical skills to evaluate evidence and determine appropriate actions. Collaborate with cross-functional teams to design and implement policies that bolster digital safety and security. Create in-depth reports on safety incidents and trends to guide management decisions and improve practices. Keep abreast of emerging trends and challenges in digital safety to proactively refine protocols and methodologies. Engage with users to educate them on safety practices and advocate for responsible online behavior.

Join the talented team at Mercier Consultancy as a Dutch Digital Trust & Safety Specialist in Sofia, Bulgaria. We provide a fully paid relocation package, making this an exceptional opportunity for Dutch-speaking professionals to further their careers within an expanding international organization.In this pivotal role, you will safeguard the safety and integrity of digital platforms, ensuring a secure environment for users while fostering trust. Your fluency in Dutch and expertise in digital trust and safety will be essential in effectively addressing safety concerns and enforcing platform policies.Key ResponsibilitiesMonitor digital content and user interactions to identify and mitigate potential safety risks and policy breaches.Investigate and respond to safety reports and user concerns in a timely manner.Collaborate with cross-functional teams to create and enhance safety protocols.Educate and guide users on best practices for maintaining digital safety.Analyze safety data trends and prepare reports to recommend improvements.Stay informed about the latest industry standards, regulations, and advancements in digital trust and safety.Conduct training sessions to raise awareness of trust and safety issues among colleagues and clients.

About the RoleJoin our vibrant team as a B2B Digital Sales Specialist and leverage your sales expertise in a fast-paced environment. You will engage with clients through various channels, oversee the complete sales cycle, and foster growth by cultivating strong business relationships. This role is ideal for sales professionals who excel in a digital-first, international landscape.

Join the Mercier Consultancy Group as a dedicated and detail-oriented Polish Digital Trust & Safety Specialist based in Sofia, Bulgaria. This exciting opportunity includes a fully paid relocation package, perfect for those eager to enhance their career in the digital safety field while immersing themselves in the vibrant culture of Sofia.Key Responsibilities Monitor and evaluate digital content to guarantee compliance with community guidelines and safety standards. Promptly investigate and address reports of inappropriate or harmful content. Work collaboratively with internal teams to enhance policies and procedures regarding digital trust and safety. Analyze user behavior trends to proactively identify potential risks and safety concerns. Communicate effectively with users and stakeholders about safety policies and measures taken. Stay informed about the latest trends in digital safety and online community management.

Join Atlean World, a pioneering HR SaaS consultancy dedicated to fostering multicultural workplaces that reflect the modern world. We excel in multilingual markets, ensuring that candidates enjoy a seamless recruitment experience.Your Next Career Adventure Awaits!Experience a vibrant work culture in Sofia as a Dutch Digital Content Specialist. Why This Role is Perfect for Your Growth:Immerse yourself in Sofia's rich multicultural landscapeRepresent a leading global brand known for its Short-Form Video Platform and Viral Content HubAccelerate your career with unique development opportunities Your Daily Responsibilities:Engage in comprehensive training for an innovative social media platform that empowers users to create and share captivating short videos on trending topics.Become a:Problem-Solving ChampionProduct Insight Detective Requirements for Success:Fluent in Dutch with a B2 proficiency in EnglishTechnologically adept and eager to learn about cutting-edge toolsStrong critical thinking skillsAbility to make swift, informed decisionsEligibility to work in Bulgaria Benefits:Comprehensive Relocation Package:Airport pickupFlight ticketsAccommodation for up to 21 days in a hotel/apartmentMonthly housing allowance of 300 BGN, in addition to salaryTransform this opportunity into your career without limits!

Experian is seeking a Service and Billing Specialist with German language skills to join the team in Sofia. This position centers on supporting clients by handling billing inquiries and addressing customer concerns. Role overview This role involves managing a range of billing questions and ensuring clients receive clear, accurate responses. Strong communication in German is essential, as much of the work involves direct interaction with customers. What you will do Respond to billing-related inquiries from clients Resolve customer issues with a focus on accuracy and clarity Support a smooth and positive experience for every client Requirements Fluency in German Experience with customer service and billing processes Strong problem-solving and communication skills

Join our energetic team at crossbordertalents as a B2B Digital Sales Specialist. This role is pivotal in establishing lasting client relationships and managing the sales lifecycle in a vibrant international setting. If you are passionate about driving growth in a digital-first approach, we want to hear from you!Key Responsibilities:Handle a substantial volume of inbound and outbound B2B sales activities, utilizing channels such as phone, email, video calls, and social media to connect with prospects.Utilize Sales Navigator and other lead generation tools to identify and engage with key decision-makers.Develop and maintain a robust sales pipeline, guiding potential clients through each phase of the sales funnel.Accurately log all customer interactions in the CRM system (Salesforce or similar).Qualify leads and facilitate a seamless transition to the onboarding team.Track and report on daily, monthly, and quarterly KPIs to achieve and surpass sales objectives.Adhere to specified SLAs and maintain consistent sales rhythms.

Join Mercier Consultancy as a Slovak Speaking Customer Service Representative and be part of a dynamic team dedicated to providing top-notch support for our client's Digital Marketing Platform. In this pivotal role, you will engage with Slovak-speaking clients, helping them with inquiries about our innovative digital marketing products and services.Your proficiency in Slovak will be essential as you guide customers through our platform, troubleshoot technical challenges, and assist them in optimizing their marketing strategies. By offering exceptional customer service, you will play a key role in helping our clients reach their digital marketing objectives and cultivate lasting partnerships.Key Responsibilities Provide outstanding customer service in Slovak via phone, email, and chat for digital marketing inquiries Support clients with onboarding, product features, and optimal platform utilization Troubleshoot technical issues and deliver effective solutions Accurately document customer interactions and resolutions in our CRM system Work closely with the technical support team to ensure comprehensive issue resolution Collect and communicate customer feedback to enhance our services Stay updated on digital marketing trends and emerging technologies

Join our dynamic team at Capital as a Client Services Specialist, where you will be the first point of contact for our valued clients. Your role will involve addressing client inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. This position requires excellent communication skills in English and a passion for delivering exceptional service.

Are you excited about the opportunity to support a fleet of robots in their operations? If you are: Eager to work in the tech industry without requiring programming expertise; Seeking a stimulating professional environment filled with curious minds; Desiring to excel in a culture that promotes accountability and growth... this role is made for you! Welcome to Ocado, a pioneering technology company located in the vibrant city of Sofia. We aim to revolutionize the global shopping experience. As a leading technology enterprise, we are redefining e-commerce, fulfillment, and logistics within online grocery shopping and beyond. Our Ocado Smart Platform (OSP) is a cutting-edge online shopping system that leverages artificial intelligence, robotics, and automation to meet the unique challenges of online grocery services. What will you do as part of our Operational Services Support Centre of Excellence? At Ocado, we host the world's most sophisticated grocery automation system. Central to our automated Customer Fulfillment Centres is 'The Hive,' where fleets of robots fulfill 50-item orders in just 5 minutes, with robotic arms working collaboratively with the bots to pick and pack orders with unmatched precision. As an Operational Services Support Specialist, your responsibilities will include: • Serving as the primary contact for client operational teams, collaborating closely with Engineering Operations and Technology teams to achieve optimal outcomes and address inquiries. • Leading a team of site support specialists during your shifts, managing work assignments and workforce management (including tickets, mobile robot recoveries, and coordinating recovery windows). • Collaborating with the support specialist team to ensure effective service coverage and meet related targets or service level agreements. • Working on a rotating shift schedule to provide 24/7 monitoring and support for our warehouses. • Performing entirely onsite. • Ensuring timely responses and pickups within the operational framework.

Join Mercier Consultancy MD in an exhilarating role as a German-Speaking Customer Service Representative for a prominent Digital Wallet Provider based in Greece! This position offers an exceptional opportunity to thrive in a vibrant environment while assisting clients with their digital wallet inquiries and delivering outstanding customer service in German.Key Responsibilities Address customer inquiries related to digital wallet services, transactions, and account management through phone, email, and live chat in German. Assist customers in troubleshooting issues related to digital payments and account access. Educate customers on the features, security protocols, and advantages of utilizing the digital wallet. Accurately document all customer interactions in the CRM system for tracking and reporting purposes. Collaborate with technical teams to resolve complex issues swiftly and efficiently. Remain informed about industry trends, new features, and regulatory changes in the digital payments space.

Join our vibrant team at Accedia as a Marketing Specialist! We seek a motivated individual who is passionate about learning and thrives in a collaborative environment. Your journey with us will be filled with opportunities for professional growth and knowledge sharing.Key Responsibilities:Create engaging articles, visually appealing graphic content, and impactful presentations tailored for key stakeholders, ensuring alignment with our brand identity.Identify and explore award competitions and public relations opportunities, preparing high-quality submissions.Enhance our visibility within essential partner ecosystems by managing relationships and engaging in co-marketing initiatives.Build brand credibility through the development of client-approved online reviews and formal references.Perform content audits to ensure compliance with brand guidelines while monitoring online sentiment to protect our reputation.Collaborate closely with the Marketing leadership team and assist with various tasks, such as proofreading materials and organizing event logistics.Coordinate efforts with other teams to ensure that the right experts are involved, and goals are met on schedule.

Join Mercier Consultancy MD and embark on an exciting career as a German Speaking Customer Service Representative for our innovative Digital Marketing Platform, with the unique opportunity to work remotely while experiencing the beauty of Greece. This position is perfect for those enthusiastic about digital marketing and customer support. Your role will involve guiding clients through the platform, resolving their queries, and helping them enhance their digital marketing strategies, all in fluent German.Key Responsibilities Address customer inquiries related to the digital marketing platform, covering features, pricing, and troubleshooting via phone, email, and chat in German. Offer detailed guidance to customers to optimize their experience with the platform. Assist in onboarding new clients, ensuring they grasp the platform's functionalities. Promptly resolve customer complaints and technical issues to uphold high satisfaction levels. Accurately document all customer interactions in the CRM system. Work collaboratively with product and technical teams to communicate customer feedback and propose enhancements. Stay informed about digital marketing trends and platform updates to enrich customer interactions.

Join our dynamic team at Capital, a premier trading platform recognized globally for its innovative technology and exceptional client service. As we continue to expand our reach, we are seeking a dedicated Client Service Specialist fluent in Dutch to enhance our client experience and support our operations. If you are passionate about providing top-notch service and thrive in a fast-paced environment, we want to hear from you!

About the RoleAs an SEO Specialist at Hustler Marketing, you will take complete command of the SEO strategy and implementation for a diverse range of e-commerce clients. This client-facing position merges strategic oversight with practical execution.Your primary responsibility will be to create, execute, and continually enhance SEO strategies that yield quantifiable organic growth. You will need to foresee challenges, identify risks early, and proactively address issues to maintain performance and client trust.You will work independently on daily client tasks while closely collaborating with the Marketing Manager on strategic initiatives, complex challenges, and innovations in our SEO services.Mission StatementThe key mission of the SEO Specialist is to ensure effective and proactive execution of client SEO strategies that deliver measurable business outcomes. This includes anticipating obstacles, adapting to shifts in search behavior, and consistently achieving robust organic growth for our e-commerce clientele.General ResponsibilitiesDevelop and manage data-driven SEO strategies tailored to each client’s e-commerce objectives.Oversee multiple SEO client accounts, taking full responsibility for strategy, execution, and results.Conduct in-depth keyword research, competitive analysis, technical audits, and content strategies to support sustained organic growth.Implement on-page, technical, and off-page SEO enhancements across client websites.Optimize product pages, category structures, internal linking, and site architecture for extensive e-commerce catalogs.Collaborate closely with developers, designers, and marketers to ensure precise implementation of SEO recommendations.Adjust SEO strategies in response to the evolving search landscape, including LLM-powered search, AEO, and GEO optimization.Identify SEO risks, technical issues, and growth opportunities proactively.Monitor performance through analytics and SEO tools, refining strategies based on data insights and results.Prepare clear, actionable reports and recommendations for clients and internal stakeholders.Translate complex SEO data into actionable insights that clients can easily grasp and implement.Maintain organized documentation of SEO work, decisions, and progress across accounts.Keep abreast of SEO trends, algorithm changes, and emerging best practices in search and e-commerce.This role ensures that Hustler Marketing's web projects remain structured, efficient, and commercially viable.Position SpecificationsFull-time commitment while adhering to general office hours availability.An average of 140 tracked hours per month consistently.Fixed-rate monthly salary paid in USD.Contractor status available after signing a non-disclosure agreement.

About HuzzleAt Huzzle, we pride ourselves on connecting exceptional talent with premier opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clientele includes dynamic startups, innovative digital agencies, and cutting-edge tech firms in sectors such as SaaS, eCommerce, and FinTech. Unlike conventional outsourcing, we place you directly with clients, allowing you to become a valued, long-term member of their team.About the CompanyThis position is with a results-oriented digital marketing agency dedicated to enhancing revenue through data-driven paid media strategies. Our expertise lies in Google Ads, paid social media campaigns, and conversion optimization, empowering clients to achieve optimal ROI across diverse industries.Job SummaryWe are seeking a Google Ads Specialist to lead paid search campaigns and drive measurable growth across a portfolio of clients. In this role, you will oversee campaign strategy, execution, optimization, and reporting, collaborating closely with account managers and clients to ensure robust ROI.This opportunity is perfect for individuals exploring remote Google Ads roles, PPC specialist positions, or paid media management opportunities with a strong emphasis on performance marketing.Key Responsibilities Strategically plan, launch, and manage Google Ads campaigns across Search, Display, Shopping, and YouTube platforms. Conduct comprehensive keyword research, audience targeting, and competitor analysis. Optimize campaigns for enhanced performance metrics such as CTR, CPC, CPA, and ROAS. Monitor budgets and allocate spending effectively to maximize ROI. Analyze campaign outcomes and provide actionable insights. A/B test ad copy, landing pages, and bidding strategies for improved results. Collaborate with account managers and clients to align campaign goals and performance metrics. Stay informed about Google Ads trends, algorithm updates, and industry best practices.