Join the Absorb Team!Since the very first day, I was welcomed into a supportive environment that prioritizes the client experience. Being part of the Implementations team at Absorb is a unique opportunity to enhance your project management skills while working closely with clients to fully onboard them with Absorb’s Learning Management System (LMS). Each implementation presents a new challenge, allowing you to exercise your creative problem-solving abilities! Our team is passionate, kind, and always ready to assist. I am truly grateful to be part of this incredible team at Absorb!As an Implementation Project Manager at Absorb, you will serve as the vital link for our clients, ensuring they effectively understand and utilize our innovative LMS product. Your primary responsibility will be to facilitate a smooth transition for clients to our LMS. Acting as their main contact, project manager, guide, and educator, you will champion client success by sharing your expertise, providing best practice recommendations, resolving implementation challenges, and overseeing the comprehensive rollout of Absorb LMS. In essence, you will enhance our client experiences and drive our technology forward!

NetBrain Technologies, Inc. develops no-code network automation platforms used by over 2,500 large enterprises and managed service providers. The company’s tools help IT operations teams automate processes for troubleshooting, outage prevention, and change management across hybrid multi-cloud networks. The Senior Implementation Project Manager position is based in Toronto, ON with a hybrid work arrangement. This role centers on leading client-facing projects and guiding customers through deployment and implementation milestones. What you will do Take full ownership of end-to-end client implementation projects, ensuring successful outcomes. Lead project teams to achieve key milestones and deliverables. Engage with internal and external stakeholders to maintain high standards and consistent results. Independently manage several client projects at once, with durations typically ranging from 30 to over 120 days. Collaborate with Sales, Post-Sales, and other cross-functional groups to support timely deployments. Facilitate a clear understanding of client requirements and maintain focus on delivering value throughout each implementation.

Recognizing the benefits of remote work, such as enhanced employee morale, increased productivity, and positive impacts on employee well-being and the environment, we take pride in being a digital-first company. Our digital work environment, combined with ideally located offices and collaborative workspaces, provides our team the freedom and flexibility to work in the most productive way for them.About TecsysTecsys is a rapidly growing innovator that offers supply chain solutions to leading healthcare systems, hospitals, pharmacy businesses, distributors, retailers, and 3PLs. We collaborate with industry leaders to transform their supply chains through technology. If you thrive on tackling engaging challenges with opportunities for continuous learning, Tecsys could be the perfect fit for you!About the RoleAs part of the Project Architecture and Delivery team within Global Operations, the Tecsys Project Manager works closely with the client-side project manager to ensure comprehensive management of software implementation projects for clients. The Project Architecture and Delivery team plays a key role in the design and architecture of Tecsys implementations from the beginning of the sales cycle. The team is responsible for developing and continuously improving its proprietary implementation methodology as well as the project management of Tecsys deliverables. This individual will oversee multiple projects simultaneously and coordinate as well as supervise the technical and functional activities associated with these projects.The Project Manager, supported by a Tecsys Project Advisor and an Executive Sponsor, is tasked with ensuring successful implementation. This role also includes resource allocation, priority setting, and coordination of interactions with stakeholders, all while working with the project team to assess required efforts, risks, and solutions, and to maintain team focus on relevant objectives. The Project Manager adheres to Tecsys' project management and implementation methodology, guaranteeing the integrity and quality of deliverables and the overall delivery process.Responsibilities:Manage multiple software implementation projects simultaneously, from planning to delivery.Define and document project scope, timelines, milestones, and deliverables to support business objectives.

At Tecsys, we embrace the benefits of remote work, fostering enhanced employee morale, productivity, and a positive environmental impact. As a digital-first company, we proudly offer our team the freedom and flexibility to work in a manner that maximizes their productivity, whether in our conveniently located offices or in collaborative workspaces.About UsTecsys is a rapidly growing innovator in supply chain solutions for industry-leading healthcare systems, hospitals, pharmacies, distributors, retailers, and 3PLs. We partner with industry leaders to revolutionize their supply chains using cutting-edge technology. If you are passionate about addressing compelling challenges while enjoying continuous learning opportunities, Tecsys may be your ideal workplace!About the RoleThe Project Manager for Software Implementation will be an integral part of the Project Architecture & Delivery team within Global Operations. This role involves close collaboration with the customer project manager to ensure effective project management for client implementations.The Project Architecture & Delivery team is critical in the design and execution of Tecsys implementations, starting from the Sales cycle. This team is responsible for developing and continuously enhancing our proprietary implementation methodology and overseeing Tecsys project deliveries. The Project Manager will manage multiple concurrent projects and will coordinate both technical and functional activities associated with these projects.Supported by a Tecsys Project Advisor and Executive Sponsor, the Project Manager is accountable for ensuring successful project implementations. This includes resource allocation, defining project priorities, and coordinating stakeholder interactions, while working with the project team to assess efforts, risks, and solutions, keeping the team focused on achieving the right goals. The Project Manager will adhere to Tecsys’ Project Management and Implementation methodology to maintain the integrity and quality of project artifacts and overall delivery.

Join Our Team as an Implementation Manager!As an Implementation Manager (IM) at EntireHire, you will play a pivotal role in ensuring our customers achieve success through effective project management and consulting services. This high-impact position encompasses both internal and external responsibilities, focusing on delivering exceptional service performance and customer satisfaction.Your primary responsibility will be to lead a team of 7 direct reports, overseeing billable and non-billable project work. If you have a unique blend of project management expertise and consulting skills, this opportunity may be the perfect fit for you.We are looking for candidates who possess strong organizational and communication skills and are recognized as key contributors within their teams. A background in Financial Planning and Analysis is essential as you will be responsible for documentation, sharing best practices, identifying process improvements, and enhancing service delivery.You will be evaluated based on the number of successful project implementations and your team's utilization rates.Key Responsibilities:Manage the consulting team, including performance reviews, resource utilization, and ongoing training.Oversee the implementation of projects not managed by the PMO, ensuring quality and consistency in service delivery.Handle escalated client issues and ensure successful project completion while working towards customer reference-ability.Contribute to continuous improvement of implementation methodologies and develop processes/tools to enhance service delivery.Support pre-sales activities by reviewing Statements of Work (SOW) and managing Proof of Concept (POC) projects.

Join Spare's Partner Launch team as an Implementation Manager!In this pivotal role, you will be responsible for:Successfully launching our services, ensuring a long-lasting partnership with our clients;Configuring and optimizing our services by leveraging your in-depth knowledge of our products to maximize customer value;Fostering positive customer relationships, as this role is centered around client satisfaction and happiness;If you prioritize a customer-first approach, you've found your ideal workplace! As part of our Launch team, you will have the opportunity to impact thousands of lives across North America directly.Even though our Spare HQ is located in Vancouver, BC, this position allows for remote work across Canada. If you prefer an office environment, you can work from our HQ whenever you wish, and we also offer a co-working stipend for those who opt for office spaces outside Vancouver.Role Overview Project Management: Lead and oversee complex customer onboarding and software implementation projects, ensuring they are set up for sustained success with our offerings post-implementation.Data Migration: Assess the data migration requirements by evaluating legacy systems and identifying essential datasets for transfer. Direct the data migration process to ensure accuracy and integrity while adhering to project timelines.Customer Understanding: Gain insight into customer objectives and requirements, translating these into optimal product configurations and user workflows.Training Delivery: Organize and conduct tailored training sessions for different user groups, both in-person and remotely.Collaboration: Work collaboratively with the Growth and Solutions Engineering teams to fulfill all pre-sale RFP commitments.Customer Advocacy: Identify customer challenges, suggest appropriate solutions, and advocate for their needs with the Product Team.Relationship Building: Cultivate robust and enduring relationships with customers and key stakeholders from diverse backgrounds.

As a Senior Implementation Manager at Procurify, you will play a pivotal role in driving the successful implementation of our innovative procurement solutions. You will lead cross-functional teams to ensure that our clients effectively adopt and leverage our platform to achieve their business objectives. Your expertise in project management, client engagement, and strategic planning will be crucial in delivering exceptional results.

About Air-tekAir-tek is a leading Canadian software company known for its innovative suite of products that has captured a substantial share of the global market. Our unique offerings resonate well with customers, driving demand and interest. While we have established a strong presence among global clients, we are currently operating in stealth mode to focus on our growth phase.Our diverse and passionate team is dedicated to tackling complex challenges within the travel industry, striving to create a passenger-centric experience. Based in Toronto, we foster an inclusive culture grounded in trust, collaboration, exceptional product delivery, and continuous personal growth. We are committed to supporting each other and thriving in our work.Position OverviewIn the role of Senior Implementation Project Manager, you will play a pivotal role in ensuring the successful delivery of intricate, customer-facing enterprise SaaS implementations for prestigious airlines. You will oversee the complete implementation lifecycle, guaranteeing that projects are executed on schedule, within scope, and achieve high levels of customer satisfaction.This position necessitates strong, proactive project management skills, particularly in critical-path management and scope control. You will collaborate closely with both customer and internal teams to plan, execute, and monitor implementations, while nurturing robust, trustworthy client relationships. The scale and impact of our enterprise B2B (and B2B2C) software means that your contributions will directly influence customer success and foster long-term partnerships.This is a fast-paced and demanding position. To excel, you must be adept at leading without direct authority, managing competing priorities, and aligning diverse teams towards common goals.

As an Implementation Manager at EntireHire, you will lead our Consulting team to ensure the seamless execution of client projects. Your responsibilities will include:- Conducting performance reviews and managing team dynamics- Overseeing white space management and optimizing resource billable utilization- Providing training and continuous education for team members- Managing multiple project implementations with a proactive approach to ensure timely and successful completion- Striving for high customer reference ability and guaranteeing the quality and consistency of service delivery- Addressing escalated client issues and fostering a culture of continual improvement- Contributing to enhancements in our implementation methodologies- Developing and documenting processes and tools to optimize service delivery- Supporting pre-sales initiatives.

About UsCorePlan is an innovative tech startup based in Perth, Western Australia, revolutionizing the mining industry with a cutting-edge digital SaaS drilling management platform. We eliminate the need for outdated paper processes and spreadsheets by providing a seamless solution that is utilized by customers around the globe. Our mission is to enhance digital drilling operations within the mining sector, and we are experiencing rapid growth. Join our dynamic team of self-motivated professionals as we develop the next generation of mining software while expanding our international presence. The RoleWe are excited to invite expressions of interest for a meticulous Customer Success Manager. This pivotal role will center on implementations and onboarding, ensuring a seamless transition for our clients from sale to full platform adoption. Key ResponsibilitiesOversee comprehensive presales and implementation projects from kickoff through to go-live.Create and implement detailed project plans customized to each client's specific requirements.Adjust the CorePlan platform to fulfill unique customer specifications.Conduct meticulous data migration and validation processes.Design and deliver tailored training programs for various user roles.Manage project timelines, milestones, and resources to guarantee timely and successful deployments.Collaborate with our global team to address customer-specific needs effectively.Establish and uphold project best practices and playbooks.Provide post-implementation support to ensure smooth adoption and troubleshoot any issues.Conduct regular check-ins and health assessments with assigned accounts.Work independently while maintaining robust communication with the team.You Will Excel in This Role If You Have:A minimum of 3 years of experience in Customer Success, project management, or consulting, preferably within a SaaS environment.A Bachelor’s degree in Business, Computer Science, Engineering, or a related field (preferred).A proven history of successfully implementing complex software solutions.Strong project management capabilities with the ability to handle multiple implementations concurrently.

Join Swapcard as a Customer Implementation Manager for North America, where you will play a pivotal role in ensuring our clients successfully adopt and utilize our innovative platform. In this customer-facing position, you will guide clients through the implementation process, providing expert advice and support to maximize their experience with our services.

Role overview The Implementation Services Manager (1 Year Term) at Assent leads client implementation projects from initiation through completion. The role centers on ensuring clients experience a seamless onboarding by coordinating resources, managing project schedules, and setting clear expectations throughout each stage. Key responsibilities Direct project teams handling client implementations, providing guidance and oversight. Apply established best practices and look for ways to improve them during each project phase. Track project progress, resolve issues as they arise, and keep work on schedule. Collaborate with cross-functional groups to advance project objectives. Spot areas where processes can be enhanced to boost client satisfaction. Location This position is based in Ottawa.

Join our dynamic team at Swapcard as a Customer Implementation Manager - Team Lead. In this pivotal role, you will spearhead the onboarding process for our clients, ensuring they have a seamless experience while utilizing our innovative platform. Your leadership will guide a team of implementation specialists, driving project success and fostering strong client relationships. We're looking for someone with exceptional communication skills and a passion for enhancing customer satisfaction.

Role Overview BusPlanner is looking for an Implementation Team Lead to guide both client projects and a team of Implementation Consultants. This remote role, open to candidates across Canada, blends hands-on project management with team leadership. The Team Lead manages their own client implementations while supporting and developing the skills of their team. The position offers the chance to shape client onboarding and help build scalable practices as BusPlanner grows. About BusPlanner BusPlanner creates software for K-12 transportation departments across North America. For over 40 years, the company has focused on improving student transportation through product innovation and strong customer service. The team is committed to supporting the people who make student transportation possible, and BusPlanner continues to expand its reach and impact. What You Will Do Lead end-to-end client onboarding projects, building and managing detailed project timelines to keep implementations on track. Communicate proactively with clients and internal teams (Technical Solutions, GIS, Development) to coordinate deliverables and milestones. Mentor Implementation Consultants through regular check-ins, project reviews, and by providing direct support on client concerns. Serve as the escalation point for complex client issues, helping team members handle challenging conversations and resolve project obstacles. Monitor project health across the team, identifying risks, resource conflicts, and capacity issues before they become problems. What Success Looks Like Clients feel informed and supported throughout the implementation process, with clear communication and no surprises. Data migrations finish on time and accurately, with minimal need for revisions. Implementation Consultants develop their skills, handle more complex projects, and become increasingly independent. Other teams appreciate working with Implementation due to organized projects and open, transparent updates. The Implementation Manager has a clear view of project status and team performance without chasing down information. What Makes a Strong Candidate Owns outcomes and encourages the team to do the same. Turns disorganized information into structured plans and enjoys teaching this approach to others. Communicates early and often to prevent issues before they arise. Balances a focus on client experience with technical accuracy. Constantly looks for ways to improve future projects.

Company OverviewRecipient of Deloitte Technology Fast 50 Canada and Fast 500 North America SpryPoint is revolutionizing the way utilities engage with their communities. As a rapidly growing software enterprise, we are challenging traditional norms in the utility sector with our innovative cloud-native customer service and operations platform designed specifically for contemporary utilities.Established in 2011 by industry experts, we have evolved from a profitable startup into a dynamic company with over 300 employees, catering to more than 100 utility clients across North America and the Caribbean. Our mission is clear: utility leaders deserve exceptional support from their technology partners.Utilities are under pressure to replace outdated systems while navigating growing operational complexities and shifting customer demands. With over a decade of experience and a proven record of successful implementations within water, electric, and gas sectors, SpryPoint is recognized as a trusted ally for utilities throughout North America.We offer a range of solutions, including SpryCIS, SpryEngage, SpryMobile, and SpryWallet, which enhance the entire meter-to-cash process. Our unique

Join BusPlanner on our mission to revolutionize school bus transportation! We are seeking enthusiastic and skilled Implementation Consultants to be a vital part of our expanding Projects team. This is a fantastic opportunity to contribute positively to the world of K-12 transportation as we strive to enhance systems and boost efficiency.About UsBusPlanner specializes in developing cutting-edge software solutions for K-12 transportation departments throughout North America. With a commitment to improving student transportation, we empower those who are integral to this process. Our 40-year legacy of delivering exceptional products and services is just the beginning of our journey.Your ResponsibilitiesLead comprehensive client onboarding initiatives, meticulously managing project timelines to ensure a seamless implementation experience.Provide proactive, clear communication throughout each project phase, coordinating closely with Technical Solutions, GIS, and Development teams to meet deliverables and milestones.Oversee data migration tasks, ensuring accuracy and efficiency by cleansing, validating, transforming, and importing client data with the help of Excel and AI-driven tools.Facilitate product training and presentations to transportation directors, route planners, and other stakeholders, both virtually and in person (travel may be required).Establish yourself as a trusted expert, guiding clients through change management while continuously exploring AI and automation to enhance processes and data integrity.Success Metrics in This RoleClients feel well-informed and supported throughout the implementation process, with no unexpected surprises.Data migrations are conducted precisely and on schedule, minimizing the need for rework.Cross-functional teams appreciate your organizational skills and clear communication, facilitating smooth collaboration.Clients feel enthusiastic about using BusPlanner upon going live.You actively contribute innovative ideas to refine the implementation process for future clients.Ideal Candidate TraitsYou take ownership of outcomes without waiting for instructions.You thrive on transforming complex information into structured plans.You prioritize early, clear communication rather than waiting for issues to resolve themselves.You value the client experience as much as technical precision.You consistently seek ways to simplify future projects.

General Information:Job Title: MAWM Implementation ManagerLocation: Toronto, ON, Canada (Remote)Job Type: Full-Time Reporting Line: Co-Founder & COOSalary Range: Base Compensation: ~$135k–$175k CAD per year (negotiable)About Fulfillment IQ (FIQ): Fulfillment IQ is a dynamic supply chain engineering and transformation firm dedicated to empowering brands, retailers, and third-party logistics providers (3PLs) in designing, building, and scaling exceptional logistics operations. At the nexus of strategy, operations, and technology, we tackle intricate, real-world challenges in warehouse design, automation, order management, transportation, and comprehensive supply chain execution.Our teams are characterized by their profound domain expertise and robust technical capabilities, delivering impactful results through consulting, systems implementation, and proprietary platforms that expedite time-to-value while minimizing delivery risks. If you thrive in complex environments, relish collaborating closely with clients, and wish to witness your contributions significantly influence global commerce, this is the ideal setting for your skills and judgement to flourish.Role Overview: We are on the lookout for a talented MAWM Implementation Manager who possesses a unique blend of functional warehouse acumen, technical insight, and leadership in program delivery. This position transcends conventional WMS implementations, necessitating a holistic perspective across systems, processes, and integrations.The perfect candidate will have extensive experience with MAWM implementations coupled with a solid understanding of warehouse operations, along with insights into how enterprise systems, integrations, and digital supply chain ecosystems operate. You will be pivotal in steering end-to-end implementations, aligning business requirements with scalable, technology-oriented solutions.Key Responsibilities: Oversee the entire lifecycle of MAWM implementations, encompassing planning, design, construction, testing, and deployment phases.Enhance traditional delivery by comprehending the interactions of WMS within the broader supply chain ecosystem (ERP, OMS, TMS, MHE/WCS).Engage with business stakeholders, product owners, and engineering teams to delineate:Warehouse processes (Inbound, Outbound, Inventory, Returns)System workflows and user experiencesIntegration points and interdependencies across systems Champion solution design and configuration strategies within MAWM, incorporating functional modules and workflows.

Gorgias develops a platform that enables brands to connect with shoppers through conversation. By blending product knowledge with AI, the company aims to deliver interactions that feel both personal and efficient. The mission centers on helping every brand create a tailored, human-centered shopping experience. Gorgias emphasizes authentic conversations that reflect each brand’s identity, a seamless path from chat to checkout, and ongoing personalized engagement with customers. As AI transforms shopping habits, the team is building tools to ensure every customer feels understood and valued. Team focus The Customer Implementation Team guides new customers through onboarding, setup, and early adoption of Gorgias Helpdesk and AI Agent. This group provides hands-on support, expert advice, and a strategic approach to implementation. Their work helps businesses automate support, fine-tune their AI Agent, and achieve results from the start. Role overview The Customer Implementation Manager in Toronto leads the onboarding experience for assigned accounts. Responsibilities include managing the process from sales handoff through configuration, training, and activation. Serving as the first point of contact, this role plays a central part in preparing customers for success with Gorgias solutions.

Role overview Jobgether is seeking a Senior Implementation Consultant based in Canada. The main focus of this position is to guide clients through project implementation, making sure their business objectives align with Jobgether’s solutions. Success in this role depends on working closely with both clients and internal teams to achieve effective project delivery. What you will do Collaborate directly with clients to understand their requirements and goals Coordinate with cross-functional teams to create and execute tailored implementation strategies Address complex challenges as they arise and offer practical solutions Support clients at each stage of the implementation process to ensure a positive experience Requirements Professional experience in implementation consulting or a closely related field Strong problem-solving abilities and a track record of managing complex situations Comfort working with multiple teams and engaging with client stakeholders Dedication to delivering high-quality service This role suits someone who enjoys working with clients, values teamwork, and adapts well to changing project needs.