Join our dynamic team at Stripe as a Senior Staff Frontend Engineer specializing in Merchant Experience. In this role, you will lead the design and implementation of innovative frontend solutions that enhance the user experience for our merchants. You will work collaboratively with cross-functional teams, guiding best practices in frontend development and ensuring a seamless integration of our services.

Welcome to Lightspeed! Are you on the lookout for an exciting new role? Whether you’re actively seeking or just exploring options, you might be in the perfect spot!We are in search of a Senior Product Manager to join our dynamic Merchant Operations team. Our mission is straightforward yet impactful: to automate operational challenges and deliver an exceptional experience for merchants worldwide. Each manual process presents an opportunity for innovation, and you will be at the forefront of these solutions.In this pivotal role, you will steer the product vision and strategy, pinpointing areas where automation, intelligence, and exceptional design can streamline merchant workflows, enhancing both speed and clarity. This fast-paced position demands regular collaboration with customers, internal teams, and cross-functional stakeholders to define priorities and develop the roadmap. You'll thrive in a dynamic environment, adapting to shifting business needs while taking ownership of transforming merchant challenges into seamless, automated experiences.If you are passionate about minimizing friction and ready to make a significant impact on a global scale, we want to hear from you!Your responsibilities will include:Defining feature scopes that harmonize customer needs, business objectives, and implementation feasibility.Collecting insights from our merchant community, internal teams, and market trends to guide product direction for operational workflows.Developing clear product delivery plans and specifications in collaboration with technical and design teams.Leading the execution of the product roadmap aimed at enhancing merchant operational efficiency and scalability.Participating in the evaluation of new product ideas for future roadmap consideration.Collaborating with Go-to-Market teams to ensure successful product launches.Establishing and tracking product success metrics linked to merchant operational outcomes.Building strong relationships with internal and external stakeholders.Becoming the Subject Matter Expert (SME) for the merchant operations products you manage.Contributing to the broader team objectives, even when tasks extend beyond your defined role.

Welcome! We're thrilled to have you here Are you on the lookout for an exciting new role? Or just exploring the job market? Either way, you may have just found your next opportunity!We are seeking a Senior Product Manager to join our Merchant Operations team, driven by a clear goal: to automate operational challenges and provide an unparalleled experience for merchants around the world. Every manual step that merchants encounter is an opportunity for improvement — and you'll be the innovator tackling these challenges.In this pivotal role, you will steer the product direction and strategy of our team, identifying areas where automation, intelligence, and exceptional design can streamline merchant workflows, enhancing speed and clarity. This dynamic position will require you to collaborate extensively with customers, internal teams, and cross-functional stakeholders to set priorities and develop the roadmap. You must possess the ability to be productive and adaptable amidst shifting business priorities, taking ownership of transforming merchant pain points into seamless, automated solutions.If you are passionate about reducing friction and are ready to make a significant impact on a global scale, this is the job for you!Key Responsibilities:Developing feature and scope definitions that align customer needs, business goals, and implementation strategiesCollecting insights from our current merchant base, internal stakeholders, and market trends to influence the product direction for merchant operations workflowsCreating clear product delivery plans and requirements in collaboration with technical and design team membersLeading the implementation and execution of the team’s roadmap focused on merchant operational efficiency and scalabilityContributing to and assessing new product concepts for future roadmap considerationPartnering with Go-to-Market teams to ensure successful product launchesDefining and reporting on product success metrics linked to merchant operational outcomesBuilding strong relationships with stakeholders both internally and externallyBecoming the Subject Matter Expert (SME) for the merchant operations product offerings you manageCollaborating with the wider team to achieve organizational objectives, even if it requires stepping outside your specific role

Welcome! Thank you for visiting us! Are you actively seeking a new opportunity? Or are you just browsing the job market? Well, you’ve come to the right place!We are in search of a Product Manager III to join our Merchant Operations team with a clear mission: to automate operational friction as much as possible to deliver the fastest and smoothest experience for merchants worldwide. Any manual step a merchant must take is a problem you will be tasked to solve.In this role, you will own the strategy and product direction of the team. You will identify where automation, intelligence, and exceptional design can replace repetitive tasks in merchant workflows with speed and clarity.This dynamic position requires frequent collaboration with customers, internal teams, and cross-functional stakeholders to define priorities and build the roadmap. You must be agile and effective in the face of evolving business priorities, taking responsibility for transforming merchant pain points into seamless, automated experiences.If you are driven by eliminating friction and wish to make a significant impact on a global scale, this role is for you.Your Responsibilities:Define product features and scope by balancing customer, business, and technical needs.Gather insights from existing merchants, internal stakeholders, and market trends to guide the product strategy for merchant operational workflows.Create clear and comprehensible product delivery plans in collaboration with technical and design teams.Drive the execution of the team’s roadmap focusing on the efficiency and scalability of merchant operations.Contribute to evaluating new product concepts for future roadmap priorities.Collaborate with Go-To-Market teams to coordinate product launches.Define and track success metrics related to merchant operational outcomes.Develop trusting relationships with internal and external stakeholders.Become the product expert for merchant solutions.

Hello and welcome! Are you in search of a new career opportunity, or simply exploring the market? If so, you've come to the right place!We are on the lookout for a Product Manager III to join our dynamic Merchant Operations team. Our mission is clear: to automate operational friction and provide the fastest and best experience for merchants around the world. Every manual task that a merchant must complete is a challenge waiting for your innovative solutions.In this pivotal role, you will steer the product direction and strategy of the team, pinpointing areas where automation, intelligence, and exceptional design can streamline merchant workflows, enhancing speed and clarity. This position demands regular collaboration with customers, internal teams, and cross-functional stakeholders to set priorities and develop the product roadmap. You will need to be proactive and adaptable in response to shifting business priorities while taking full ownership of transforming merchant pain points into efficient, automated experiences.If you thrive on minimizing friction and are eager to create a significant impact on a global scale, this role is tailored for you!Key Responsibilities:Developing feature definitions and scope that meet customer, business, and implementation needsCollecting insights from our existing merchant base, internal stakeholders, and market trends to inform product direction for merchant operations workflowsCreating clear product delivery plans and requirements in cooperation with technical and design teamsLeading the implementation and execution of the team's roadmap, emphasizing merchant operational efficiency and scalabilityAssessing and contributing to new product concepts for future roadmap considerationWorking closely with Go-to-Market teams to ensure successful product launchesEstablishing and tracking product success metrics aligned with merchant operational outcomesBuilding strong relationships with both internal and external stakeholdersBecoming the subject matter expert (SME) for the merchant operations products you manageCollaborating as part of the larger team to meet organizational goals, even if it means stepping outside your defined role

At Affirm, we are revolutionizing the credit landscape, making it more transparent and consumer-friendly. Our goal is to empower consumers with the flexibility to buy now and pay later, free from hidden fees and compounding interest.We are seeking a dynamic and experienced Senior Product Manager for Card Acquisition (New Channels) to spearhead the launch and expansion of new acquisition channels for the Affirm Card. In this influential role, you will pinpoint high-impact growth opportunities, validate them through rapid experimentation, and successfully bring them to market at scale. This position is crucial in determining how millions of consumers discover and adopt the Affirm Card, and you will have direct accountability for measurable acquisition and activation outcomes. This is a prominent role that offers significant opportunities to shape strategy and drive the next phase of cardholder growth for Affirm.

Role overview Lyft is looking for a Product Manager to focus on Driver Experience in Toronto. This role centers on improving how drivers interact with the platform and shaping the features that matter most to them. The work directly impacts driver satisfaction and engagement. What you will do Lead cross-functional teams to design and launch new features for drivers Gather and analyze insights to inform the product roadmap Drive improvements that make it easier and more rewarding for drivers to use Lyft Champion the needs of drivers throughout the product development process Location This position is based in Toronto, Canada.

Geotab is looking for a Senior Product Designer to join the Fleet Experience team. This position centers on designing effective solutions for fleet management, with the option to work from Oakville, Toronto, or Waterloo in Ontario. Key responsibilities Collaborate with teams across disciplines to design products that address user needs. Create intuitive interfaces to enhance the overall customer experience. Develop user experiences that align with business objectives. Work locations Oakville, Ontario - Canada Toronto, Ontario - Canada Waterloo, Ontario - Canada

Hello! Thank you for visiting us Are you seeking a new opportunity to work within a team focused on projects that make a tangible impact on the company's success? Do you thrive in environments where you can elevate quality, foster collaboration, and mentor colleagues to help them reach their full potential? If so, you’re in the right place!Lightspeed is on the lookout for a Senior Product Designer to join our Retail Experience team. In this role, you will be responsible for the point-of-sale and accounting space, crafting intuitive experiences that enhance merchants' daily operations through iterative design and delivery.The ideal candidate is an experienced product designer comfortable working in an environment where autonomy and proactivity are crucial. You have a proven track record of transforming complex workflows into straightforward customer journeys through user-friendly interfaces that seamlessly integrate with other workflows. You excel at identifying opportunities to deliver value and thrive in collaborative settings, working closely with engineers and product managers to create impactful experiences.Your Responsibilities:Lead design project work autonomously and authoritatively, conducting project reviews and workshops to assist teams in delivering optimal solutions.Leverage your expertise in user experience alongside a deep understanding of design systems, user interface design, and how micro-interactions can aid users in task completion.Proactively identify ways to contribute during backend application phases—whether refining specifications, conducting exploratory research, ensuring team alignment, or advancing future design work before it is formally defined.Transform vague concepts into precise ideas that constitute practical and enjoyable features.

At Affirm, we're revolutionizing credit to make it more transparent and approachable, empowering consumers to buy now and pay later without hidden fees or compounding interest.We are seeking an experienced Product Manager to take ownership of our consumer-oriented platforms and discovery solutions. You will spearhead feature development for our Home Tab, oversee the Search experience, manage Profile/Settings, and advance our App Redesign initiatives. In this role, close collaboration with design will be essential to create engaging consumer experiences, while engineering and analytics teams will support the delivery of impactful features that enhance user satisfaction, engagement, and loyalty over the long term.

About PantheonPantheon is a leading WebOps platform dedicated to helping organizations create exceptional online experiences. Our mission is to empower developers, IT, and marketing teams to efficiently develop, test, and deploy website changes, enhancing value and reliability. Our cloud-native software seamlessly manages everything from individual websites to thousands across various teams within a unified platform.At Pantheon, we prioritize Trust, Teamwork, Passion, and Customer Focus. We foster a vibrant work culture that emphasizes individuality, humor, and work-life balance. Our engagement with open-source communities and strong relationships with customers reflects our commitment to excellence. If you resonate with our values, we invite you to explore this opportunity!The RoleWe are seeking a passionate Product Manager II to join our innovative Product Management team. This position focuses on enhancing Developer Experience, specifically on how developers build, test, and deploy websites using our WebOps platform.Reporting to the Director of Product, Platform & Developer Experience, you will oversee the tools and workflows that guide developers from onboarding to their first significant commit, and beyond. Your responsibilities will include managing version control integrations, CLI, build systems, and local development experiences.You will collaborate closely with engineering, design, and our developer community to gain insights into their workflows and identify opportunities to alleviate friction. If you have encountered challenges with clunky CI pipelines, struggled with Git integrations, or wished your development environment was more seamless, this role is your opportunity to make a difference for thousands of developers.

Join Rokt, a leader in hyper-growth ecommerce! As the global frontrunner in ecommerce innovation, Rokt transforms the shopping experience by delivering real-time relevance during the critical moments of customer engagement. Our advanced AI technology and extensive ecommerce network facilitate billions of transactions, connecting hundreds of millions of customers while earning the trust of some of the world's most esteemed brands.We are a dedicated team of innovators committed to empowering businesses with unique strategies to meet customer demands and drive additional revenue. Our partners often experience a 10-50% increase in revenue, significantly enhancing their profitability and opening doors to new avenues for growth and innovation.At Rokt, we value transparency in career development and compensation. Our clearly defined career ladder and transparent compensation structure are designed to motivate our team members to continually elevate their performance and redefine what’s possible in the industry.Position Overview: Merchant Success ManagerThe total compensation package for this role ranges from $77,000 to $92,000, which includes a base salary between $65,000 and $80,000, equity plan participation, and exceptional benefits.Equity grants are awarded in good faith, subject to company guidelines, board approval, and individual eligibility.Your Role:As a Merchant Success Manager within our dedicated team, you will ensure our merchants derive maximum value from Rokt's Aftersell and product suites. You will manage well-structured playbooks to enhance partner retention and growth, ensuring efficient daily operations while proactively identifying and addressing inefficiencies to facilitate scaling.As our clients' trusted advisor, you will combine relationship management with cutting-edge AI insights to foster long-term client satisfaction and growth. You will oversee crucial client partnerships, helping them maximize the potential of Rokt’s platform through strategic advice and data-driven marketing initiatives. If you are passionate about driving client success, solving complex business challenges with innovative technology, and want to play a key role in client growth, this opportunity is perfect for you.Key Responsibilities:Manage Client Relationships: Serve as the primary contact for a portfolio of clients, building deep, trusting relationships and understanding their goals and challenges.Drive Client Growth: Create and implement strategic plans for each account to boost engagement and revenue, identifying upsell and cross-sell opportunities and proposing solutions for enhanced client success.Utilize AI & Data Insights: Leverage advanced analytics and AI to inform client strategies and enhance their operational efficiency.

Role Overview Monks is looking for a Senior Experience Producer in Toronto, Ontario. This role leads projects that shape engaging user experiences and brings creative concepts to life. Collaboration with teams across disciplines sits at the core of the work, ensuring each project moves from idea to execution smoothly. What You Will Do Lead projects focused on user experience from start to finish Work closely with cross-functional teams to deliver strong results Help define and advance the vision for digital experiences at Monks

Join Jobber as a Senior Product Designer dedicated to transforming customer experience! In this pivotal role, you will leverage your design expertise to create intuitive and engaging product solutions that enhance user satisfaction. Collaborate with cross-functional teams to gather insights, define user needs, and translate them into exceptional design strategies. Your passion for user-centered design will drive the creation of innovative features that resonate with our diverse customer base.

About UsAda is at the forefront of AI-driven customer service, dedicated to transforming the customer support landscape into an extraordinary experience for all. Our commitment is to elevate the standard of quality customer service at scale, enabling enterprise organizations to deliver interactions that are instant, proactive, personalized, and seamless.As a leading AI transformation platform, Ada merges strategic insights with robust AI agent management technology to enhance businesses’ AI capabilities, ensuring they stay ahead of the competition. With Ada, 83% of customer communications are resolved effortlessly through automation, freeing up valuable time for teams, enhancing resources for growth, and allowing customers to focus on what truly matters.Founded in 2016, Ada has facilitated over 5.5 billion interactions for renowned brands such as Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed by over $250M in funding from top-tier investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a trailblazer in AI application within customer service.At Ada, we believe that growth is a reflection of the personal development of each team member. Our core values emphasize progress and continuous improvement. If you possess ambition and a desire for growth, Ada may be your ideal workplace.Discover more at www.ada.cx.The RoleWe are in search of a Senior Product Designer to join our Training Team, focusing on the AI Manager experience within Ada’s Dashboard. In this pivotal role, you will influence how AI Managers train, assess, and deploy their AI Agents across various channels, including chat, voice, and email.Key ResponsibilitiesOptimize the value delivery process — Craft workflows that simplify the setup and customization of the AI Agent, accelerating the journey from launch to tangible impact.Enhance the AI Agent's evolution over time — Develop intuitive methods for users to identify performance gaps, test modifications, and confidently refine their Agent’s behavior.Simplify complex systems — Ensure AI Managers comprehend their Agent's operations and the rationale behind its behaviors, fostering transparency and understanding.

Role Overview Boldr is hiring a Senior Manager, Client Experience to join its remote team in Ontario, Canada. This role leads client engagement efforts, focusing on strong service delivery and building lasting client relationships. What You Will Do Develop and implement strategies to improve customer satisfaction and increase client retention. Guide the team in adopting effective client management practices and finding ways to improve operational efficiency. Work closely with teams across the company to understand client needs and turn those insights into practical actions. Who We’re Looking For Experienced in leading client experience or client engagement teams. Skilled at building and maintaining strong client relationships. Comfortable working remotely and collaborating with cross-functional teams.

At Veeva, we are seeking an experienced and dynamic Senior Product Manager to join our innovative team in Toronto. This role offers an exciting opportunity to lead product strategy and development, driving forward our vision in the life sciences industry. You will collaborate with cross-functional teams to define product requirements, prioritize initiatives, and ensure successful product launches.The ideal candidate is a strategic thinker with a proven track record in product management, coupled with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment and are eager to make a significant impact, we would love to hear from you.

Join Assent as a Senior Product Manager, where you will lead the development and execution of innovative product strategies. Collaborate with cross-functional teams to define product vision, prioritize features, and drive product lifecycle management. Your leadership will empower teams to deliver exceptional solutions that meet customer needs and enhance market competitiveness.

About the RoleHello, I'm Hussain Dhanani, the Senior Group Product Manager at Jane. With several years of experience at this innovative company, I lead the Everboarding group, collaborating with teams across our organization to ensure new clinics can discover and adopt Jane seamlessly. This foundational work is critical; when practitioners first engage with Jane, the speed and clarity with which they find value and understand our offerings are pivotal to their long-term commitment.We are seeking a Senior Product Manager to join our Onboarding team and take charge of how we welcome new users to Jane. This role is collaborative, requiring you to work closely with product, design, support, marketing, data, and other departments to craft onboarding experiences that genuinely facilitate user engagement. You will also serve as the essential link between feature teams rolling out new capabilities (like AI Scribe) and the moment clinics see and learn to use these features.Recently, our team completed an exciting hackathon, creating innovative solutions like AI-assisted onboarding journeys, learning agents, and conversational signup flows. I am inspired by the potential here, and I need someone who can channel that inspiration into effective systems and lasting strategies.Your ImpactEnhance activation rates and minimize early churn by helping new clinics derive value from Jane more quickly and intuitively.Collaborate with various departments to design cohesive onboarding experiences that align with both user needs and business objectives.Develop systems and frameworks that enable feature teams to integrate new functionalities into the onboarding process smoothly, avoiding chaos and redundancy.Transform onboarding into a customer-centric function by incorporating regular feedback from owners and practitioners, along with data insights, into every decision.Implement new methodologies that improve our organizational support for clinics during their crucial initial weeks with Jane.Experience RequiredA minimum of 5 years of product management experience, with 2-3 years specifically in growth, onboarding, activation, or early customer journey roles.Demonstrated ability to work cross-functionally and influence stakeholders without formal authority, ensuring alignment across teams.