Premium Support Specialist

Founded in 2007, Airbnb has transformed the way people travel, creating a platform that connects over 5 million hosts with more than 2 billion guests in nearly every country. Our hosts offer extraordinary accommodations and unique experiences, allowing guests to immerse themselves in local cultures authentically.Join Our Community:We are on the lookout for a passionate and proactive individual to become a vital part of our Customer Service team as a Premium Support Specialist. The right candidate will embody hospitality, analytical thinking, and a strong commitment to exceptional service delivery.Your Impact:As a Premium Support Specialist, you will be at the forefront of our service operations, directly engaging with customers and collaborating with internal teams. Your primary responsibility will include providing comprehensive support to key community members, particularly within the Luxury segment. You will manage cases from start to finish, ensuring thorough resolutions while building lasting relationships. Proficiency in both English and French is a must, alongside robust problem-solving skills and a customer-centric approach. Adaptability and resourcefulness are essential in our dynamic environment, where you may need to handle pressure gracefully while maintaining professionalism and discretion. Flexibility is key, as duties may evolve based on organizational needs.Your Daily Responsibilities:The following responsibilities are indicative and may evolve:Complex Case Management: Deliver exemplary service to every community case.

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

Role Overview LawDepot is looking for a Product Specialist fluent in French. This remote position is open to candidates across Canada. The role focuses on improving product offerings and supporting customer satisfaction.

Role Overview Nuvei is hiring a Bilingual Merchant Support Specialist to join its team in Montreal, Quebec, or remotely from anywhere in Canada. This position requires complete fluency in both French and English. Candidates based in Montreal or Ste-Catherine may work in a hybrid model; those elsewhere in Canada will work fully remote. About Nuvei Nuvei is a Canadian fintech company supporting businesses worldwide with payment processing solutions. The company offers a modular technology platform that helps clients accept next-generation payments, manage payouts, and access services such as card issuing, banking, risk management, and fraud protection. Nuvei operates in over 200 markets, provides local acquiring in 47 regions, and supports 586 alternative payment methods. What You Will Do Work scheduled shifts to deliver 24/7 support to merchants. Respond to inbound calls for customer service and technical support. Use documentation and support tools to provide accurate assistance. Manage critical or sensitive situations with professionalism and care. Resolve merchant inquiries promptly and effectively. Spot and report trends to support ongoing improvement. Take on additional tasks that contribute to merchant satisfaction and company goals. What We’re Looking For Strong team player with a sense of accountability. Delivers high-quality work consistently. Follows documented processes and seeks solutions when needed. Motivated to learn and grow professionally. Excellent at solving problems. Holds a high school diploma or equivalent. Fluent in both French and English (required).

About Maple Maple, founded in 2015, is a health technology company based in Toronto. The team focuses on making healthcare more accessible and seamless for patients, providers, and organizations across Canada. Maple’s virtual healthcare services reach nearly 4 million Canadians through direct-to-consumer, employer and insurer partnerships, and public sector institutions. With a network of over 2,000 healthcare providers, Maple is recognized among Canada’s leading virtual care companies. The company’s culture values entrepreneurship and a commitment to health and well-being. Maple has received recognition including LinkedIn’s Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail’s Top Growing Companies, and North America’s Inspiring Workplaces. Role Overview: Bilingual Customer Support Coordinator (French/English) Maple is expanding its Customer Support team and hiring Bilingual Customer Support Coordinators to start in June 2026. This role is based in Toronto, Ontario. Customer Support Coordinators are the first point of contact for patients, healthcare providers, and prospective customers. The role involves managing a high volume of live chat and email inquiries, guiding users through the Maple platform, resolving issues, and ensuring users receive clear and helpful support. Success in this position depends on balancing speed, accuracy, and empathy. Coordinators follow established workflows, use internal tools to troubleshoot, and know when to escalate complex issues to other teams. Over time, the role builds strong prioritization and response strategies and consistently delivers high-quality support. Key Responsibilities Deliver prompt, accurate support via live chat and email for patients and providers. Troubleshoot platform issues by following protocols and guiding users through solutions. Identify and escalate complex issues to the appropriate internal teams. Manage a high volume of inquiries while maintaining attention to detail and quality. Ensure every interaction is professional, empathetic, and consistent. Adapt quickly to changes in workflows, tools, and processes as Maple evolves. What Success Looks Like In the first 9 months, strong performance includes mastering support workflows, providing clear and effective assistance, and contributing to a positive experience for all users.

Join our dynamic team at 1021creative as a Bilingual Content Enrichment Specialist! In this role, you will leverage your English and French language skills to enhance and optimize digital content for our diverse client base. You will play a vital role in ensuring that our content resonates with audiences in both languages, contributing to our clients' success in the digital landscape.Your passion for language and detail will help elevate our content quality, making it engaging and accessible. If you thrive in a fast-paced environment and are eager to make a significant impact, we want to hear from you!

About Acturis Acturis is a Software-as-a-Service (SaaS) provider focused on general insurance solutions. Founded in 2000, Acturis supports over 95,000 users in more than 40 countries and handles over $17 billion in transactions each year. The company works closely with brokers, insurers, and managing general agents (MGAs) to modernize the insurance industry. Acturis began its Canadian operations in 2019, with its main office in Victoria, British Columbia. What to Expect at Acturis Work alongside a skilled and supportive team. Learn how technology and innovation drive new business models, guided by experienced leaders. Receive thorough training and mentorship from industry professionals. Get regular feedback and encouragement each quarter to support your growth. Take responsibility for projects as soon as you are ready. Why Join Acturis? Central Victoria location, a short walk from downtown. The office includes a patio and is close to fitness facilities. Competitive salary with annual performance reviews. 20 paid vacation days per year. 100% employer-paid benefits after three months of employment. Eligibility for annual bonus and company share incentive plans, depending on performance and job level. Hybrid work model: after probation, work from home up to three days a week. The probation period requires full-time presence in the Victoria office. About the Role: Bilingual Technical Support Analyst - French Speaking The Technical Support Analyst (French Speaking) will help Acturis grow into new markets, with a focus on serving the French Canadian sector. This position is key to supporting the company’s expansion in Canada.

Are you a passionate coding specialist fluent in French, ready to influence the future of artificial intelligence? As large-scale language models transition from simple chatbots to transformative tools for scientific advancement, your expertise is crucial. High-quality training data is the foundation for tomorrow’s AI, unlocking world-class education, driving cutting-edge research, and enhancing software development for engineers globally. Your role begins with us—helping to power the next generation of AI. We seek coding specialists who excel in algorithms, data structures, software architecture, frontend and backend development, cloud infrastructure, and systems programming, all while communicating fluently in French. You will engage with advanced language models on complex topics such as asynchronous programming, RESTful API integration, memory management, object-oriented design, secure coding practices, and debugging distributed systems, documenting every failure mode to strengthen model reasoning. Your typical day will involve conversing with the AI model on software engineering tasks and technical scenarios in French, verifying logical accuracy and coding fluency, evaluating the naturalness and correctness of French language usage, capturing reproducible error traces, and proposing enhancements to our prompt engineering and evaluation metrics. An ideal candidate will hold a bachelor’s, master’s, or PhD in computer science, software engineering, or a related technical field. Real-world coding experience, technical writing in French, or contributions to open-source projects demonstrate a strong fit. Effective communication, showcasing your thought process, is essential. Are you ready to leverage your coding and French language skills to build the knowledge base for the AI of tomorrow? Apply now and contribute to shaping the model that will educate the world. We offer a competitive pay range of $8 to $65 per hour, with the final rate determined based on your experience, expertise, and location. Please note, as a contractor, you are expected to provide a secure computer and high-speed internet, and company-sponsored benefits such as health insurance and PTO are not applicable.

About the Role Agency is looking for freelance French Language Specialists based in Canada to support an AI training project. This work centers on providing high-quality training data to improve large-scale language models for French speakers worldwide. What You Will Do Engage with advanced AI models on a range of French language topics, including verb conjugation, gender and number agreement, idioms, phonetics, sentence structure, and stylistic nuances. Verify the factual accuracy and logical consistency of AI outputs in French. Document and report reproducible error cases to help refine model reasoning. Recommend improvements to prompt engineering and evaluation metrics. What We’re Looking For Deep knowledge of French grammar, syntax, morphology, phonology, semantics, and pragmatics. Master’s or PhD in French language, linguistics, or a closely related field (preferred). Experience with peer-reviewed research, teaching, or applied linguistic analysis projects. Strong communication skills, especially in explaining reasoning and methodology. Why Join This project offers a chance to apply advanced French linguistic expertise to shape the next generation of AI tools and resources. Specialists will play a key role in building educational and communication technologies for French speakers worldwide.

Are you a passionate French language expert looking to influence the future of artificial intelligence? As large-scale language models evolve from simple chatbots to transformative tools for linguistic exploration, your expertise will play a pivotal role in creating high-quality training data. This data is essential for democratizing world-class education, advancing cutting-edge research, and enhancing communication for French speakers globally.We are seeking dedicated French language specialists who possess a deep understanding of French grammar, syntax, morphology, phonology, semantics, and pragmatics. You will evaluate and challenge advanced language models on various linguistic topics, including verb conjugation, agreement, idiomatic expressions, phonetic subtleties, sentence construction, and stylistic variations. Your insights will help us document and refine every failure mode, thereby strengthening model reasoning.Your daily tasks will include engaging in conversations with the model on language scenarios, verifying factual accuracy and logical consistency, capturing reproducible error traces, and recommending enhancements to our prompt engineering and evaluation metrics.An ideal candidate will have a master's degree or PhD in French language, linguistics, or a related field, along with peer-reviewed publications, teaching experience, or hands-on linguistic analysis projects that demonstrate your capability. Clear and thoughtful communication, showcasing your analytical process, is crucial.Are you ready to leverage your French language expertise to contribute to the foundational knowledge of tomorrow’s AI? Apply today and help shape the model that will educate the world!

Are you an expert in environmental science with a passion for shaping the future of artificial intelligence? Large-scale language models are transforming from basic chatbots into influential tools for research, policy-making, and sustainability innovation. With your high-quality training data, tomorrow's AI can enhance environmental education, improve regulatory compliance, and bolster global conservation efforts. Your expertise is vital to powering the next generation of AI.We are seeking dedicated environmental specialists who are deeply knowledgeable about climate change, environmental impact assessments, pollution control, ecosystem management, biodiversity conservation, sustainability metrics, and environmental policy—particularly in French-speaking regions. You will engage with advanced language models on topics such as carbon accounting, life cycle analysis, environmental remediation, water and air quality monitoring, renewable resource management, environmental justice, and circular economy principles, meticulously documenting any failures to strengthen model reasoning.In your daily role, you will interact with the model in both English and French, discussing real-world environmental scenarios and theoretical questions, verifying factual accuracy and logical consistency, capturing reproducible error traces, and recommending enhancements to our prompt engineering and evaluation metrics.A Master's degree in environmental science, ecology, environmental engineering, or a related field is preferred. Fluency in French, practical or regulatory experience, and familiarity with region-specific environmental assessments, sustainability reporting frameworks, and conservation strategies will enhance your fit for this position. Clear and metacognitive communication is essential—demonstrating your thought process is key.Are you ready to transform your environmental expertise and French fluency into the foundational knowledge for tomorrow's AI? Apply today to become a crucial part of the model that will educate the world.

Are you an expert in healthcare and fluent in French, ready to influence the future of artificial intelligence? The landscape of large-scale language models is transforming from simple chatbots to robust tools in clinical support, patient education, and medical research. With high-quality training data, the AI of tomorrow can enhance healthcare accessibility, aid professionals across borders, and improve patient outcomes. Your expertise is essential in generating this crucial training data for the next generation of AI. We seek healthcare specialists immersed in clinical workflows, patient care, diagnostics, public health, health systems management, and evidence-based practice, particularly those familiar with healthcare delivery in French-speaking regions. You will engage with advanced language models on subjects like disease prevention, treatment protocols, health equity, healthcare ethics, patient communication, and clinical documentation, meticulously documenting any failure modes to strengthen model reasoning. On a typical day, you will interact with the model in both English and French, addressing real-world healthcare scenarios and theoretical inquiries, verifying clinical accuracy and logical coherence, capturing reproducible error traces, and proposing enhancements to our prompt engineering and evaluation metrics. A master’s degree in nursing, public health, medicine, healthcare administration, or a closely related field is preferred. Additionally, fluency in French, clinical or administrative experience, and familiarity with patient care standards and healthcare systems are vital. Effective metacognitive communication—demonstrating your thought process—is crucial. Are you ready to leverage your healthcare expertise and French fluency to shape the knowledge base for the AI of tomorrow? Apply today to begin teaching the model that will impact the world.

Are you passionate about the French language and excited to influence the evolution of artificial intelligence? We invite skilled French language specialists with access to Android devices to participate in an innovative project aimed at enhancing large-scale language model training. These models are transitioning from simple chatbots to sophisticated tools for linguistic exploration. With your assistance, we can ensure that future AI contributes to accessible, world-class education, stays aligned with the latest research, and facilitates effective communication and translation for French speakers globally. Your involvement is crucial in generating high-quality training data that will drive the next generation of AI.We are in search of individuals who possess a deep understanding of French grammar, syntax, morphology, semantics, phonetics, and pragmatics. You will engage with advanced language models, examining areas such as dialectal differences, formal and informal language usage, French orthography, translation precision, semantic ambiguity, and cultural nuances. Your role will involve documenting any shortcomings in the models to help strengthen their reasoning capabilities.On a daily basis, you will be conversing with the model about various linguistic scenarios, verifying the accuracy of information and logical consistency, capturing reproducible error patterns, and recommending enhancements to our prompt engineering and evaluation frameworks.The ideal candidate will hold a Master’s or PhD in French language, linguistics, or a related field. Demonstrated expertise through peer-reviewed publications, translation work, or practical linguistic analysis projects will be advantageous. Clear and reflective communication—essentially “showing your work”—is a must.Are you ready to leverage your French language expertise to contribute to the foundation of tomorrow’s AI? Apply today and help educate the model that will educate the world.

Are you an accomplished finance professional fluent in French, ready to influence the evolution of AI? Large-scale language models are transitioning from intelligent chatbots to robust tools for financial analysis, education, and decision-making support. With top-notch training data, the AI of tomorrow can enhance financial literacy, provide real-time assistance to professionals, and aid global institutions across borders. Your expertise is crucial in creating this training data, helping to empower the next generation of AI.We seek finance specialists who are deeply knowledgeable in financial modeling, accounting principles, investment analysis, financial markets, risk management, corporate finance, and international finance—especially with a focus on French-speaking regions. You will engage with advanced language models on topics such as GAAP and IFRS standards, balance sheet analysis, cash flow forecasting, derivatives, equity and debt valuation, budgeting, taxation, and compliance—carefully documenting any inaccuracies to strengthen model reasoning.Your typical day will involve conversations with the model in both English and French about real-world financial scenarios and theoretical questions. You will verify factual accuracy and logical consistency, capture reproducible error traces, and propose enhancements to our prompt engineering and evaluation metrics.An ideal candidate will possess a master’s degree in finance, accounting, economics, or a closely related field, along with professional certifications (e.g., CFA, CPA), fluency in French, and practical experience in financial institutions, corporate finance, or regulatory roles. Effective metacognitive communication—essentially “showing your work”—is vital.Are you ready to transform your finance expertise and French fluency into the knowledge foundation for tomorrow’s AI? Apply now to start teaching the model that will educate the world.

About Us:At Financeit, we are a leading point-of-sale financing provider, proudly serving some of the largest home improvement and retail organizations throughout Canada. Our innovative platform empowers businesses to increase sales by offering their customers affordable monthly payment solutions for significant purchases, whether for home improvements, vehicles, or retail items. We are a dynamic team small enough for you to make a tangible impact while being large enough to influence the market significantly.Our core values center around collaboration, inclusivity, fairness, and respect. If this resonates with you, we encourage you to become part of our team!About the Position:The Bilingual Sales Specialist (commission only) is essential in nurturing new business relationships within our established merchant network. You will focus on either engaging merchants to drive sign-ups or connecting with borrowers to present Financeit credit or insurance options for their loans. As we embark on an ambitious expansion journey, we are looking for proactive, entrepreneurial-minded individuals to help us grow!This is a fully remote, commission-based position within Canada, initially offered as a one-year contract.Key Responsibilities:Establish and maintain contact with merchants or borrowers to uncover new opportunities.Set and pursue ambitious targets to contribute to the company's growth objectives.Collaborate with colleagues to exchange insights, strategies, and best practices, fostering a cooperative environment.Seek coaching and feedback from peers and managers to refine sales techniques and enhance performance.Work independently with minimal supervision, proactively addressing challenges that arise.Utilize strong business acumen to assess customer needs and customize solutions accordingly.Uphold high integrity while consistently delivering appropriate solutions to clients.Leverage CRM tools effectively to manage and track sales pipeline progress.

Responsibilities:Provide remote IT support to colleagues across our North American offices.Respond promptly and effectively to support requests, aiming for first-call resolution.Act as the primary point of contact for issues related to software, hardware, networks, and VPNs.Image and deploy computers remotely.Maintain and update images according to established procedures.Manage and maintain the company's and clients' websites.Oversee IT equipment and peripherals, including various printers and supplies.Keep documentation related to equipment and software licenses up to date.Create and manage user accounts for business applications.Develop and maintain end-user documentation for software and processes.

Are you an expert in the insurance industry and fluent in French, ready to influence the future of artificial intelligence? As large-scale language models transition from simple chatbots to robust tools for financial literacy, risk assessment, and claims automation, your knowledge will be pivotal. By providing high-quality training data, you will be instrumental in developing AI that assists insurance professionals, enhances customer experiences, and ensures compliance with regulations. This journey starts with you—your expertise will help fuel the next generation of AI. We seek insurance specialists who excel in underwriting, claims processing, policy design, actuarial analysis, reinsurance, and risk management, with a strong grasp of insurance practices and regulations in French-speaking areas. You will engage advanced language models on various topics, including life, health, property, casualty, and commercial insurance, as well as fraud detection, regulatory frameworks, and effective customer communication—documenting any discrepancies to refine model reasoning. In a typical day, you will interact with the model in both English and French, tackling real-world insurance scenarios and technical inquiries, verifying factual accuracy and industry logic, capturing reproducible error patterns, and proposing enhancements to our prompt engineering and evaluation metrics. A master's degree in insurance, finance, business administration, actuarial science, or a closely related field is preferred. Fluency in French, relevant professional certifications (e.g., CPCU, AIC), and hands-on experience in the insurance sector will demonstrate your suitability for this role. Clear and reflective communication—showing your work—is essential. Are you ready to transform your insurance expertise and French fluency into the foundation for tomorrow's AI? Apply now and start training the model that will educate the world. We offer a pay range of $8 to $65 per hour, with the specific rate determined based on your experience, expertise, and geographic location. Final offer amounts may differ from the stated pay range. As a contractor, you will need to provide a secure computer and high-speed internet; company-sponsored benefits such as health insurance and PTO do not apply.

Are you an expert in manufacturing with fluency in French, ready to influence the future of artificial intelligence? As large-scale language models evolve from simple chatbots to robust engines of industrial efficiency, your expertise is crucial. High-quality training data generated from your knowledge will empower the next generation of AI to revolutionize production processes, improve workforce training, and support global manufacturing systems. We seek manufacturing specialists who are deeply familiar with production systems, lean manufacturing, quality control, process optimization, industrial automation, supply chain management, and workplace safety, particularly those knowledgeable about standards and practices within French-speaking regions. You'll engage with advanced language models on topics such as Six Sigma, Kaizen, GMP, ISO standards, preventive maintenance, materials handling, CNC and robotics, OEE, and production scheduling, meticulously documenting every failure mode to enhance model reasoning. On any given day, you'll converse with the AI model in both English and French about real-world manufacturing scenarios and technical inquiries, verify factual accuracy and logical soundness, capture reproducible error traces, and suggest enhancements to our prompt engineering and evaluation metrics. A master’s degree in industrial engineering, manufacturing, mechanical engineering, or a closely related field is preferred. Professional certifications (e.g., Lean Six Sigma, PMP), fluency in French, and practical experience in manufacturing environments indicate a strong fit. Clear, metacognitive communication—“showing your work”—is essential. Are you ready to leverage your manufacturing expertise and French fluency to contribute to the knowledge base of tomorrow’s AI? Apply today and help train the model that will teach the world.

Join our dynamic team at Quince as a French-Speaking Customer Experience Specialist. In this fully remote role, you will be responsible for delivering exceptional service and support to our customers in French, ensuring they have a seamless and positive experience with our brand.We are looking for a passionate individual who can effectively communicate with our French-speaking clientele and address their needs with professionalism and empathy.

Join EntireHire and be part of an exciting team as we look for dedicated Bilingual Customer Service/Sales Specialists fluent in both French and English. In this dynamic role, you will engage with customers, providing exceptional service and support while driving sales. Your ability to communicate effectively in both languages will be crucial in ensuring customer satisfaction and achieving sales targets.