As a Technical Customer Success Manager at Agiloft, you will play a pivotal role in ensuring our clients achieve their desired outcomes while maximizing the value of our innovative solutions. You will be the primary point of contact for our customers, guiding them through the implementation process and helping them leverage our software effectively.Your responsibilities will include onboarding new clients, providing ongoing technical support, and serving as a liaison between customers and our development team to ensure their needs are met. You will also analyze customer feedback and usage data to identify opportunities for improvement and growth.

At HeyMilo, we are revolutionizing the hiring process with our innovative AI interviewers that engage candidates in authentic conversations. Our mission is to empower companies to enhance their recruitment speed and improve hiring decisions through advanced conversational AI technology.We collaborate closely with our clients to seamlessly integrate AI into their hiring workflows, ensuring that it yields measurable and impactful results.The RoleWe are seeking a proactive Technical Customer Success Manager (AI Tuning) to take charge of the performance and efficacy of our AI agents post-deployment.This position bridges engineering, product development, and customer success, allowing you to work hand-in-hand with clients to maximize the effectiveness of their AI agents, fostering continuous improvement.ResponsibilitiesEngage closely with clients and customer success teams to establish and monitor key success metrics.Analyze the performance of deployed AI agents and pinpoint areas for enhancement.Optimize prompts, workflows, and agent behaviors to achieve superior outcomes.Iterate on agent logic, tool utilization, and context management.Troubleshoot issues across prompts, integrations, and system functionalities.Transform real-world applications into actionable product and system enhancements.QualificationsSolid technical foundation with programming skills as needed.Extensive experience in prompt engineering and understanding LLM behavior.In-depth knowledge of agent systems, including tool invocation, context management, and orchestration.Frequent user of AI tools such as Cursor, Claude, Codex, etc.Skilled at debugging complex issues across AI and system layers.Strong ownership mentality and exceptional communication abilities.Adaptable to high-pressure situations and tight deadlines.Focused on achieving outcomes rather than merely completing tasks.Experience in implementing agent-based workflows or AI agents within enterprise settings is preferred.Familiarity with programming fundamentals, particularly in Python and JavaScript, is a significant advantage.Bonus SkillsExperience with conversational AI in various formats, including voice, SMS, or chatbots.

At Armis, the leader in cyber exposure management and security, we safeguard the entire attack surface and manage organizational cyber risk exposure in real time. In today's rapidly changing, perimeter-less world, Armis empowers organizations to continuously see, protect, and manage all critical assets—from the ground to the cloud. We serve Fortune 100, 200, and 500 companies, alongside national governments and local entities, working tirelessly to ensure critical infrastructure, economies, and society remain safe and secure around the clock.As a privately held company with headquarters in California, Armis is dedicated to innovation and excellence in cybersecurity.As an Associate Technical Customer Success Manager, you will serve as a trusted partner to our clients, ensuring they derive measurable value from the Armis platform. Collaborating closely with customers, you will understand their objectives, provide guidance on product adoption, and drive engagement to foster retention and growth. This role is perfect for a proactive, detail-oriented individual who is passionate about building strong relationships.Your Responsibilities:Act as the primary point of contact for support and account management for assigned clients.Guide clients through feature requests, training best practices, and product adoption to guarantee full utilization of the platform.Proactively engage with clients to identify risks, uncover opportunities, and escalate issues as necessary.Collaborate with internal teams (Product, ...

Role Overview Agiloft is looking for a Technical Customer Success Manager focused on Integrations. This position helps customers get the most from Agiloft’s solutions by guiding them through integration projects and supporting their technical needs. What You Will Do Collaborate with clients to understand integration requirements and business goals Deliver solutions tailored to each customer’s integration needs Troubleshoot technical issues and provide ongoing support throughout the integration process Facilitate smooth onboarding for new customers Work with internal teams to improve product offerings based on customer feedback Contribute to overall customer satisfaction and long-term success Location This role is based in Canada.

About SentryIn a world inundated with subpar software, Sentry is dedicated to empowering developers to create superior software more efficiently, allowing us all to revel in the advantages of technology once again.With over $217 million in funding and a trusted network of more than 100,000 organizations, including industry giants like Disney, Microsoft, and Atlassian, we are innovating performance and error monitoring tools that enable companies to spend less time troubleshooting and more time innovating.Sentry operates under a hybrid work model across our global locations, designating Mondays, Tuesdays, and Thursdays as in-office days to foster meaningful collaboration. If you're passionate about creating tools that enhance the digital experience, join us in shaping the future of software monitoring.About the Role:As we expand our Technical Customer Success team to cater to our growing clientele and encourage broader utilization of the Sentry Platform, we are on the lookout for a Technical Customer Success Manager (TCSM). In this role, you will become a product expert for Sentry, ensuring successful onboarding for customers, helping them derive maximum value from our platform, and identifying new growth opportunities through various use cases and products.You will be pivotal in assisting customers in achieving tangible results with Sentry. This role is highly collaborative, requiring close partnership with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure the fulfillment of customers’ technical and business objectives.A strong technical background and a comprehensive understanding of the Software Development Life Cycle (SDLC) and relevant technologies are essential for this position. If you are a tech-savvy professional with experience in customer-facing roles supporting technical products, and are eager to join a rapidly growing team that delivers exceptional value through a remarkable product, we want to meet you.In This Role, You Will:Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.Drive customer success and health through effective onboarding, adoption, value realization, and retention.Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.Act as a trusted, strategic advisor to each assigned customer—driving best practices, insights, and recommendations to maximize their experience with Sentry.

Join Auvik Networks as a Digital Customer Success Manager and play a pivotal role in ensuring our clients achieve their desired outcomes using our innovative solutions. In this fully remote position, you will be responsible for guiding customers through their journey, fostering long-term relationships, and maximizing their success with our products.

Role Overview BusPlanner is looking for a Customer Success Manager based in Ontario, Canada (remote). This role focuses on building strong client relationships and supporting customers as they use BusPlanner solutions. The position centers on understanding customer needs, offering guidance, and making sure clients get the most value from the platform. What You Will Do Serve as the primary contact for a set group of customers. Schedule and lead regular check-ins to help clients use BusPlanner tools effectively. Work with teams across the company to resolve customer issues. Collect and relay customer feedback to inform product updates and improvements. Location This is a remote position open to candidates in Ontario, Canada.

Join Athennian as a Customer Success Manager and play a pivotal role in ensuring our customers achieve their desired outcomes with our innovative solutions. You will be the primary point of contact for our clients, guiding them through the implementation process and ensuring they derive maximum value from our products.Your responsibilities will include developing strong relationships with customers, conducting regular check-ins to assess their needs, and addressing any challenges they may face. You will also collaborate closely with internal teams to enhance our offerings based on customer feedback.If you are passionate about customer success and thrive in a fast-paced, dynamic environment, we want to hear from you!

We are seeking a passionate and experienced Senior Customer Success Manager to join our dynamic team at Hootsuite. In this pivotal role, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients to understand their needs, provide strategic guidance, and drive product adoption. Your expertise will help our clients achieve their business objectives through effective use of our platform.

Role overview The Customer Success Manager at Assent helps clients achieve their goals by guiding them through onboarding, providing training, and offering ongoing support. Building lasting relationships and making sure customers benefit fully from Assent’s products are central to this position. Key responsibilities Lead new clients through onboarding and training steps to ensure a smooth start Offer support when customers have questions or face challenges Work closely with clients to understand their needs and suggest effective solutions Promote adoption of Assent’s products so clients gain the most value Help drive customer satisfaction and support retention efforts Requirements Clear and effective communication skills Proactive problem-solving mindset Interest in customer success and building strong relationships Location This position is based in Ottawa.

Why Join UsBrex is an innovative AI-powered spend management platform designed to empower businesses to manage their financial operations with confidence. Our solutions include integrated corporate cards, banking capabilities, and global payment options, all complemented by user-friendly software for travel and expense management. Tens of thousands of businesses, from emerging startups to established enterprises such as DoorDash, Flexport, and Compass, entrust Brex to help them optimize spending, minimize costs, and enhance operational efficiency worldwide.Joining Brex means pushing boundaries, challenging conventional thinking, and collaborating with some of the most brilliant minds in the industry. We are dedicated to fostering a diverse workforce and an inclusive workplace culture where your potential is only limited by your dreams. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the engine of our growth at Brex. We attract new customers, deepen existing relationships, and contribute to the company's profitability. With limitless territories and uncapped earning potential, your ambition defines your success. We celebrate achievements, work as a team, and recognize performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.Your RoleAs an Enterprise Customer Success Manager, you will act as a financial technology advisor for Brex’s largest clients, collaborating closely with CFOs, Controllers, and finance operations teams to maximize the value derived from Brex’s offerings. You will develop and implement customized account strategies aligned with each customer's business objectives, ensuring impactful results across their financial frameworks.You will oversee the entire customer lifecycle, from onboarding through renewal, utilizing product usage data, stakeholder collaboration, and cross-functional teamwork to enhance product adoption, reduce churn, and increase account value.Work EnvironmentThis position is based in our Vancouver office, which offers a hybrid working environment blending the dynamism of in-office work with the flexibility of remote work. We require a minimum of two days in the office each week, specifically Wednesdays and Thursdays. Additionally, enjoy the benefit of up to four weeks of fully remote work per year!

SOCi, a frontrunner in AI-driven marketing solutions for multi-location enterprises, is seeking a skilled Enterprise Customer Success Manager to act as the strategic leader for our key accounts. In this pivotal role, you will spearhead transformative initiatives, mitigate churn, drive revenue growth, and cultivate strategic partnerships aimed at redefining customer success. Leveraging extensive industry expertise and innovative tactics, you will coordinate both internal and external efforts to enhance product adoption and customer expansion.SOCi offers a competitive base salary ranging from $105,000 to $150,000 CAD, complemented by commission. Individual compensation within this range is influenced by factors including relevant skills, experience, and educational background.

Elevate Your Career with Loopio! Join Loopio as a Senior Customer Success Manager and become an integral part of our dynamic Customer Success team! This role offers the unique opportunity to manage your own portfolio of enterprise accounts while collaborating with your colleagues to enhance our initiatives and drive growth. As a rapidly growing company, Loopio provides countless avenues for professional advancement. Are you ready to embark on your next career adventure?Note: This is an existing vacancy on the team.Your ResponsibilitiesForge strong relationships with Loopio's enterprise clients through impactful communication methods including emails, calls, and face-to-face interactions.Collaborate with the Customer Enablement Manager to ensure a smooth transition from onboarding to ongoing support.Partner with clients to create strategic plans that align with their long-term objectives.Devise innovative strategies to enhance customer engagement, foster growth, minimize churn, and cultivate Loopio advocates.Monitor key performance metrics that contribute to team goals centered around retention, growth, and advocacy.Create engaging resources such as success plays, email templates, and meeting frameworks to streamline Customer Success operations.Deliver training sessions and webinars through online demonstrations of Loopio's solutions.Utilize our Customer Health Score framework to assess and act on engagement data.Collaborate with Product Teams to represent customer insights and experiences.Share impactful Customer Success stories via case studies, blog posts, and internal communications.Coordinate with the Support & Services Team to ensure a seamless Loopio experience for clients.Your QualificationsExceptional written and verbal communication skills to effectively engage with our customers.Outstanding relationship-building capabilities, proven in your ability to develop deep, meaningful connections with teams and clients alike.Highly analytical, making data-driven decisions in your approach.Strong organizational skills; you thrive on keeping everything in order.A proactive attitude and passion for driving customer success.

Are you passionate about transforming global health and wellness care?Practice Better is an innovative, all-in-one platform designed to empower health and wellness practitioners to manage their businesses, enhance client care, and amplify their impact. Established in 2016 by practitioners, we have evolved into the leading EHR and practice management platform within the wellness sector, serving tens of thousands of practitioners across over 70 countries.This year, we extended our comprehensive care offerings through the acquisition of That Clean Life, integrating nutrition planning into our platform.As a remote-first organization based in Toronto, we are a team of curious, driven, and empathetic individuals committed to building tools that enable practitioners to create sustainable, independent practices and conduct meaningful work. While we primarily operate remotely, we prioritize team cohesion with regular off-site gatherings and events.Position OverviewWe are seeking a Customer Success Manager to join our expanding team.In this pivotal role, you will be instrumental in crafting and delivering innovative, outcome-focused customer experiences that create immediate and lasting impacts for all our clients. With a solid base of customers eager to deepen their engagement with Practice Better, you will collaborate closely with our Product and Marketing teams to define and implement a comprehensive customer orchestration strategy tailored to key post-sale moments.The ideal candidate will be responsible for building a team that empowers customers to adopt, expand, and derive continuous value from the Practice Better platform through an omnichannel, one-to-many approach.Note: Practice Better is a remote-first company with team members across North America. However, this position is currently available to Canadian-based candidates only, with preference given to those legally authorized to work in Canada.

About MealSuiteAt MealSuite, we specialize in comprehensive foodservice technology tailored for healthcare and senior living sectors. Our commitment is to empower care teams in delivering superior dining experiences with enhanced efficiency. Join our rapidly expanding team as we tackle significant challenges that directly benefit patient and resident care.About the RoleWe are seeking a strategic and performance-oriented Manager of Customer Success to become an integral part of our Customer Success team. In this role, reporting to the VP of Customer Experience, you will play a pivotal role in leading people, advocating for customers, and driving performance to ensure our clients derive genuine value from our platform.Key ResponsibilitiesLead by Example: Oversee a team of Customer Success Managers, implementing engagement strategies to enhance customer relationships while fostering a culture of accountability and high standards in accuracy and efficiency.Enhance Processes: Develop, document, and continuously refine the processes of the Customer Success team to ensure clarity and understanding among relevant stakeholders across the organization.Data-Driven Insights: Utilize data and team metrics to guide strategic and operational initiatives, delivering insightful analytics that inform decision-making and process enhancements.Cross-Department Collaboration: Act as the customer advocate, collaborating with various departments to communicate customer needs and product specifications, ensuring alignment on priorities and service updates.Showcase Value: Actively participate in regular partner reviews to highlight successes and identify growth opportunities, reinforcing our value proposition to customers.Support Escalations: Provide assistance to team members in resolving complex customer issues and escalations.

At MaintainX, we are the leading global platform for asset management and workforce intelligence tailored for industrial and frontline environments. Our modern IoT solution, built on a cloud-based infrastructure, ensures reliability, security, and operational excellence for physical equipment and facilities. We empower over 13,000 businesses including renowned names like Duracell, Univar Solutions Inc, Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell to achieve operational excellence.Recently, we secured a Series D funding round of $150 million, elevating our total funding to $254 million and valuing the company at $2.5 billion.We are currently on the lookout for a talented and motivated Customer Success Manager to join our dynamic team.As a Customer Success Manager at MaintainX, you will serve as a strategic partner to our clients, driving value, fostering retention, and promoting growth.Our Customer Success Managers are not just support partners; they are product experts, risk detectors, and strategic time managers who balance proactive actions with large-scale impacts across their portfolio of accounts.This role does not adhere to a conventional manual. We are seeking someone who can manage competing priorities, prioritize high-impact client engagements, and adopt scalable 1:many strategies to drive product adoption and account growth. Your Responsibilities: Account Management and PrioritizationManage a portfolio of accounts with strategic segmentation and prioritization.Create and execute success plans aligned with client business objectives and value metrics.Monitor account health using data and behavioral indicators to adapt engagement strategies.Product Adoption and RetentionConduct training and enablement sessions for end users in both 1:1 and 1:many formats (webinars, workshops, training series).Build strong, trust-based relationships with clients to ensure satisfaction and retention.

About AccordAccord is a dynamic and rapidly expanding Series A startup, backed by a recent $10 million funding round as reported by TechCrunch. Founded by industry veterans from Stripe, LinkedIn, and Google, our mission is to empower revenue leaders to achieve operational excellence by establishing standardized practices for sales, onboarding, and customer expansion. Notable GTM teams from companies like Hootsuite, Xactly, and Greenway Health utilize Accord’s Platform to define benchmarks, foster accountability, and yield consistent outcomes.With operations in Toronto and San Francisco, Accord is on a fast track to growth with sustainable capital efficiency, boasting over three years of financial runway and a clear roadmap for future expansion.The RoleWe are in search of a Senior Enterprise Customer Success Manager to oversee the entire customer lifecycle—from onboarding and implementation to adoption, expansion, and renewal. You will be instrumental in shaping the culture, processes, and playbooks of Accord’s expanding Customer Success (CS) organization.In this strategic and hands-on role, you will act as a trusted advisor for our mid-market and enterprise clients, assisting them in achieving measurable business results through our offerings. You will manage a portfolio of accounts, focusing on retention and growth while collaborating cross-functionally with Sales, Product, and Marketing teams.Reporting directly to the Head of Customer Success, you will have the unique opportunity to influence how we deliver value to our clients as we scale. If you excel in a fast-paced, ownership-driven environment and enjoy building impactful relationships, we would love to connect with you.What You’ll DoManage the complete customer journey: Lead onboarding, implementation, and adoption processes for mid-market and enterprise clients, ensuring an effortless transition from initial engagement to renewal.Deliver quantifiable outcomes: Grasp customer objectives and success metrics, create collaborative success plans, and provide value that drives retention, growth, and customer advocacy.Oversee renewals and expansions: Take charge of renewal forecasting and negotiations while identifying opportunities for growth through new use cases, teams, and features.Act as a strategic advisor: Cultivate trusting, multi-layered relationships within client organizations—from executives to champions and end-users.

As a Customer Success Manager at Samsara, you will play a pivotal role in ensuring our customers achieve their desired outcomes through our innovative solutions. You will be responsible for building strong relationships with clients, understanding their unique needs, and guiding them to maximize the value of our platform.Your proactive approach will involve onboarding new customers, delivering training sessions, and providing ongoing support to ensure their success. You will collaborate closely with cross-functional teams to advocate for customer needs and drive product enhancements.

Have you considered joining BlueCat Networks? We are a distinguished leader actively reshaping the landscape of Intelligent Network Operations. In an era where organizations demand a new approach to network management—one that integrates essential services with a profound, predictive insight into network health and performance—we stand at the forefront.Our unique offering, Intelligent NetOps, is a pioneering solution that harmonizes systems of understanding and change. BlueCat empowers teams to enhance agility and minimize risks associated with rapid changes through a cohesive management lifecycle that spans from provisioning to proactive troubleshooting and remediation.At BlueCat, we take great pride in our award-winning culture, which is a fundamental aspect of our identity. We are honored to have received numerous prestigious accolades, including the "Great Place to Work" certification. By joining our team, you align yourself with a company leading the charge in technology and become part of one of Canada's most esteemed workplaces in various categories, such as Technology, Today's Youth and Women, and Mental Health and Inclusion.Lead. Inspire. Elevate the Customer Experience.At BlueCat, we manage some of the world's most complex and mission-critical networks. Our clients depend on us for certainty in an increasingly fluid infrastructure landscape. We are on the lookout for a Customer Success Manager who is ready to lead with confidence, drive strategic initiatives, inspire teams, and enhance the customer journey across our diverse product portfolio.This role is more than just a leadership position; it is an opportunity to influence the future of Customer Success at BlueCat.Key ResponsibilitiesAs the Customer Success Manager, you will directly oversee and guide a team of Customer Success Managers, taking full responsibility for their performance, growth, and overall impact throughout the customer lifecycle. You will define the strategic vision for the team, ensure the consistent execution of customer success initiatives, and drive significant outcomes in areas such as retention, adoption, expansion, and long-term customer value.Your role will also encompass the oversight of departmental operations, performance management, and resource allocation, fostering a culture that emphasizes accountability, collaboration, and customer advocacy. A critical aspect of your position will be mentoring and developing your Customer Success Managers, equipping them to effectively manage customer portfolios while evolving into strategic advisors.You will design and implement customer success strategies that align with corporate objectives, spearheading initiatives to enhance customer satisfaction and engagement. Identifying scalable process enhancements, optimizing operational efficiency, and tracking key performance indicators will be essential to ensuring the function delivers exceptional business outcomes.