Customer Success Implementation Manager at Allego | Remote

Allego seeks a Customer Success Implementation Manager to join its remote team in Antioquia, Colombia. This position centers on guiding new clients through the onboarding process and helping them get the most out of the Allego platform. Key Responsibilities Lead onboarding and implementation for new clients, ensuring a smooth transition to the Allego platform. Work closely with clients to understand their objectives and adapt solutions to fit their needs. Act as the main point of contact throughout onboarding, providing clear communication and ongoing support. Develop and maintain strong client relationships to support long-term success with Allego. Requirements Background in customer success, implementation, or project management. Strong communication abilities and a proactive approach to solving problems. Comfort working independently and effectively in a remote setting. Dedication to supporting customers in reaching their goals. Location This is a remote role for candidates based in Antioquia, Colombia.

Join Allego, a rapidly growing SaaS leader based in the greater Boston area, specializing in modern revenue enablement. Our innovative platform is tailored to empower revenue teams by facilitating effective learning, practicing, sharing, and applying knowledge to enhance performance in every customer interaction. By integrating learning, content, and performance enablement into a seamless experience, Allego significantly impacts sales and customer-facing organizations.With a global presence that includes offices in the United Kingdom and Colombia, we are dedicated to supporting customers across various regions and industries. Our diverse team embodies the modern workforce we serve. Customers appreciate Allego not only for the tangible results produced by our platform but also for the exceptional support and dedication demonstrated by our employees.Our commitment to growth aligns with a vibrant company culture. Recognized by The Boston Business Journal, The Boston Globe, and Inc. Magazine as a Best Place to Work, and honored by Selling Power as one of the 50 Best Companies to Sell For in 2024 and 2025, we strive to create a platform our customers love and a workplace our employees cherish.As we expand globally, we prioritize innovation, collaboration, and empowering revenue teams to reach their fullest potential.About the RoleThis role serves as an excellent entry point into Allego’s award-winning Customer Success team for those who are friendly, tech-savvy, and eager to be part of a dynamic and evolving team.As a Customer Success Coordinator, you will be highly motivated, organized, detail-oriented, and capable of multitasking while meeting deadlines. If you are a curious and passionate individual who thrives on challenges and enjoys assisting customers, we want to hear from you!Your Responsibilities:Collaborate with Directors to support post-implementation activities.Deliver customer support via email and Zoom sessions.Serve as a knowledge expert for the Allego platform.Facilitate Success Acceleration Services, including execution and configuration tasks aimed at boosting user adoption and engagement.Work closely with Allego’s Product and Product Development teams to escalate and resolve client issues.Conduct live training sessions for new and existing customers.Manage and track customer interactions using Salesforce.com and ChurnZero.

Role overview Jobgether is partnering with a workforce accommodation and transportation platform to hire an Implementation & Customer Success Specialist. This position focuses on B2B SaaS solutions for mining and FIFO (fly-in, fly-out) operations in Colombia. The role supports organizations in sectors such as mining, energy, and construction as they adopt and use the platform. What you will do Lead software implementation projects for both new and existing clients. Guide customers through onboarding, ensuring a smooth transition and a positive initial experience. Work with stakeholders in logistics, finance, IT, and operations to tailor system configurations and workflows. Provide user training sessions to encourage effective platform use. Develop and maintain strong client relationships, focusing on long-term success and satisfaction. Troubleshoot operational issues and offer practical solutions to help clients get the most out of the platform. Collaborate with internal teams to shape best practices and refine implementation processes. Work model and collaboration This is a remote-first role based in Colombia. International travel may be required for project and client engagement. Work closely with cross-functional teams and gain exposure to complex operational challenges in real-world settings.

Location: Remote, Colombia Role overview assistant-launch seeks a Customer Success Manager to nurture and expand relationships with a varied client base. This position acts as the main link between the agency and its clients, guiding them from onboarding through ongoing support and retention. Managing around 42 client accounts, the Customer Success Manager works closely with internal teams to deliver consistent service and maintain high client satisfaction. What you will do Act as the primary contact for assigned clients. Respond to client emails and inquiries promptly and professionally. Coordinate projects with clients and internal fulfillment teams. Lead client calls, including onboarding, regular check-ins, and project updates. Guide new clients through a smooth onboarding process. Proactively identify client needs and address potential issues early. Participate in internal team meetings twice weekly. Collaborate with the CEO, Fulfillment, and Marketing teams. Prioritize client relationships based on urgency and strategic value. What we’re looking for This position fits someone who balances strong execution with strategic thinking. The right candidate manages daily operations with attention to detail, adapts quickly, and communicates clearly. Initiative, independence, and a genuine interest in building lasting client relationships are important. Requirements 3–5 years of experience in Customer Success, Account Management, or Client Services. Demonstrated ability to manage multiple client accounts at once with strong organizational skills. Excellent written and verbal communication skills, including confidence in challenging conversations. High level of accountability and follow-through. Comfort working independently with minimal supervision. Adaptable in settings where priorities shift quickly. Experience in marketing agencies or B2B services is a plus. Available to work from 7:00 AM to 4:00 PM Pacific Time.

Join Okendo as a Customer Success Manager and be a vital part of our mission to enhance customer experiences. In this fully remote role, you will engage with clients to ensure they derive maximum value from our solutions. Your expertise will help drive customer satisfaction and retention, making a significant impact on our business growth.

Role overview hellokindred seeks a Customer Success Manager based in Bogotá. This position centers on helping clients gain value from the company’s services by building strong relationships and guiding them from the start. The role involves supporting clients as they grow and making sure their experience remains positive. What you will do Welcome and onboard new clients, ensuring a smooth introduction to hellokindred’s services Support customers throughout their journey, addressing questions and resolving any issues that arise Understand each client’s needs to recommend solutions that align with their goals Identify opportunities for clients to expand how they use the company’s offerings Work to increase client satisfaction and encourage lasting partnerships

About Huzzle Huzzle connects skilled B2B sales professionals with top companies in the UK, US, Canada, Europe, and Australia. Clients range from startups and digital agencies to tech platforms in sectors like SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, Huzzle places team members directly with clients as part of their in-house staff. Who Thrives Here Enjoys working with respected clients and values long-term, stable roles Wants access to exclusive positions that support ongoing professional growth Seeks recognition for expertise and meaningful contributions Motivated by competitive pay, including performance bonuses or commissions Prefers being matched to roles that fit well, rather than competing across multiple platforms This Role May Suit You If Job-hopping has left you wanting a stable, lasting position Previous jobs lacked support or training You want your work to be acknowledged and valued You are looking for a full-time role with a reputable company that appreciates your skills What You Will Do Client Relationship Management: Build and maintain strong client relationships to help them reach their goals and get the most from products and services Onboarding and Training: Guide customers through onboarding, ensuring a smooth start and encouraging product adoption Retention and Upselling: Spot upsell and cross-sell opportunities, and work to reduce churn through strategic engagement Proactive Support: Act as the main contact for clients, addressing concerns, troubleshooting, and maintaining high satisfaction Data-Driven Insights: Review usage data and feedback to refine engagement strategies and improve outcomes Cross-Team Collaboration: Partner with Sales, Product, and Marketing to enhance the customer experience and share actionable insights Customer Advocacy: Represent client needs internally and support solutions that foster long-term satisfaction Location This is a remote position based in Colombia.

Distro is hiring a Customer Success Analyst for a fully remote role based in South America. This position centers on supporting clients in Colombia and the broader region, helping them get the most from Distro’s platform. Role overview The Customer Success Analyst acts as the primary point of contact for clients, guiding them through integration and ongoing use of Distro’s services. The role involves responding to questions, troubleshooting issues, and ensuring clients experience real value from the platform. What you will do Serve as the main liaison for clients, handling communications and building strong relationships Assist with onboarding and integration to help clients adopt Distro’s platform smoothly Identify client needs, provide timely solutions, and support their ongoing success Work with a diverse, global customer base, adapting communication and problem-solving approaches as needed Requirements Based in South America (Colombia or other eligible countries in the region) Strong communication skills, both empathetic and clear Ability to think critically and act quickly in response to client needs Technical aptitude to support platform integration and usage

Role overview Jobgether seeks a Customer Success Manager based in Colombia to represent a key partner company. This role centers on supporting enterprise and mid-market clients as they adopt and expand their use of an AI-driven SaaS platform. What you will do Serve as a trusted advisor to senior client stakeholders, aligning business objectives with measurable outcomes through data-driven workflows and AI-powered tools. Guide customers through onboarding, adoption, and ongoing value realization to promote satisfaction and long-term retention. Oversee complex customer programs, providing clarity and direction in situations where requirements may be unclear or changing. Balance strategic planning with hands-on work, managing relationships, resolving technical issues, and supporting commercial growth. Drive renewals and expansion opportunities by building strong partnerships and clearly demonstrating the product's impact. Work environment The team emphasizes collaboration, customer focus, and adaptability. Success in this position depends on strategic thinking paired with practical execution, especially when shaping or refining processes as needs evolve.

Cato Networks unifies enterprise networking and security through a single cloud-delivered platform. The Bogotá office contributes to a worldwide mission to advance secure cloud networking for businesses. Role overview The Customer Success Manager acts as a trusted advisor for Cato Networks’ top clients, supporting them from initial deployment through renewal. This position centers on building strong customer relationships, driving engagement, and supporting growth. Success in this role calls for both technical understanding and strong interpersonal skills to help clients achieve their objectives. What helps in this role Curiosity to learn about each customer’s business needs Creativity in developing solutions that benefit both the customer and Cato Networks Empathy for building authentic connections and caring about customer outcomes Location This role is based in Bogotá, Bogotá, Colombia.

Remote role based in Bogota, Colombia. Candidates must reside in Bogota to be considered. Role overview Sezzle Inc. seeks a Customer Success Agent who values empathy, clear communication, and helping others. The position focuses on supporting users as they use Sezzle’s services, resolving questions, and making sure each customer feels understood and respected. Reliability and creative problem-solving are important in this role. Going above and beyond for customers is part of the team’s approach. What you will do Deliver prompt, clear, and compassionate support to users. Demonstrate enthusiasm and a strong grasp of Sezzle’s product. Assist customers with questions and issues through email, live chat, and phone. Work closely with the customer support team to foster a collaborative environment. Listen to customers, understand how they use Sezzle, and share insights with Product and Development teams. Advocate for customers by identifying and reporting areas for improvement within Sezzle.

At Insider One, we believe in empowering marketing and customer engagement teams to achieve their fullest potential. As a leader in the industry, we are excited to welcome a passionate Customer Success Manager to our dynamic team in Colombia.About Insider OneInsider One stands as the premier platform that unifies all essential marketing and customer engagement tools, enabling teams to excel in their endeavors and become truly unstoppable. Our journey began with a vision to create a single platform that grants marketers worldwide access to groundbreaking technologies and emerging channels. Today, we are proud to have a diverse team of over 1,500 professionals from more than 50 nationalities across 30 global offices.Our innovative Customer Data Platform (CDP), powered by AI, seamlessly integrates data, personalization, and journey orchestration across an extensive array of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Recently, we successfully completed a remarkable $500M Series E funding round, led by General Atlantic, attracting investments from esteemed firms such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Trusted by over 2,000 clients, from high-growth startups to Fortune 500 giants like Samsung, Nike, L’Oreal, and Nestlé, Insider One continues to thrive.We are proud to be recognized as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence is reflected in our consistent recognition as the leading vendor in marketing and customer engagement capabilities. Don’t just take our word for it — see for yourself. Join us in our mission to redefine the future of marketing.

About EasygeneratorEasygenerator is a rapidly expanding EdTech scale-up, headquartered in Dubai, dedicated to transforming learning through our award-winning authoring tool. We are trusted by industry leaders such as Kellogg’s, T-Mobile, and Siemens. As we continue our global expansion, we invite you to join our mission to simplify knowledge sharing and reshape the EdTech landscape as a part of our impactful global team.As an AI-driven organization, we integrate cutting-edge AI technologies not only in our products but also in our internal operations. This role offers you the opportunity to gain valuable experience with the latest AI advancements while developing a skill set that prepares you for the future.About the RoleWe are seeking a passionate Customer Success Manager to join our team!In this role, you will cultivate meaningful relationships with customers at various levels across diverse industries and regions. Easygenerator provides an innovative eLearning authoring software solution (SaaS), and we provide an engaging environment that encourages creative thinking, allows you to make a significant impact on our growing business, and ensures a fun workplace culture.Established in 2017, our customer success department has been instrumental in helping our clients maximize the value of our products. Since then, it has experienced rapid growth. You will be responsible for managing a portfolio of customers, working closely with them to create and implement success plans tailored to their learning and development objectives. Your mission as a Customer Success Manager will be to deliver value throughout the customer lifecycle, facilitating successful renewals, expanding contracts, and fostering customer advocacy.Key Responsibilities as a Customer Success Manager at Easygenerator:Oversee and manage a portfolio of accounts, ensuring exceptional customer satisfaction, retention, and growth.Develop and maintain strong relationships with key stakeholders, serving as a trusted advisor to support customers in achieving their business goals.Evaluate account health scores objectively and proactively implement measures to enhance them, ensuring maximum customer retention.Identify potential risks within accounts early and devise mitigation strategies in collaboration with customer stakeholders.Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.Create and implement strategic success plans customized to each customer’s objectives and use cases, promoting retention and enabling opportunities for account expansion and upselling.

OUR HIRING PROCESS:We carefully evaluate each application based on our job requirements. We prioritize human interaction over machine algorithms, as we believe every applicant deserves personalized attention. Our experienced recruiting professionals ensure a thorough and fair assessment of your candidacy.Upon successful initial review, you may be invited to submit a video interview for the hiring manager's consideration. This step is typically followed by a practical test or brief project to assess your compatibility with our team.You will then have the opportunity to interview with our hiring manager and/or interview team. Please note that we do not conduct interviews via text or messaging apps, and a face-to-face (or Zoom) meeting is required prior to any hiring decisions. You will be invited to engage with our INFUSE team in a live setting.Following the interview process, if both parties are enthusiastic about moving forward, we will discuss your offer. We ensure that every candidate has the chance to have a live conversation with us before any offers are extended.INFUSE is committed to adhering to all relevant data privacy and security laws. For more details, please refer to our Privacy Policy Are you passionate about providing outstanding client experiences and excelling in a fast-paced environment? At INFUSE, we are on the lookout for a dedicated Customer Success Representative to join our team. In this role, your contributions will directly influence our clients' satisfaction and our company's overall success. This position offers a unique opportunity for professional development across various industries, ensuring that every day presents new and exciting challenges. At INFUSE, we pride ourselves on being a highly regarded employer, emphasizing employee satisfaction and fostering a workplace where everyone feels appreciated and connected. Joining our team means becoming part of a supportive community that celebrates achievements and encourages ongoing improvement. Discover how our employees thrive in their roles, driven by the meaningful relationships they build and the positive impact they create.

At Coupa, we revolutionize profit margins through our community-driven AI and industry-leading total spend management platform, catering to businesses of all sizes. Our Coupa AI harnesses the insight from trillions of dollars in direct and indirect spend data, powered by a global network of over 10 million buyers and suppliers. We equip you with the tools to predict, prescribe, and automate smarter, more profitable business decisions that enhance operating margins.Why Join Coupa? Innovative Technology: We lead the charge in innovation, utilizing cutting-edge technology to enable our customers to achieve greater efficiency and transparency in their spending. Collaborative Culture: Our workplace thrives on collaboration and teamwork, fostering a culture of transparency, openness, and a collective commitment to excellence. Global Impact: Be part of a company where your contributions resonate globally, making a measurable difference for our clients, the business, and each other.Explore more about Life at Coupa and hear firsthand from our employees about their experiences at Coupa.Role Impact at Coupa:The Director of Customer Success Management will spearhead and expand our customer value initiatives within our Regional Hub, focusing on clients in the Americas. In this pivotal leadership position, you will oversee the execution of programs, processes, and methodologies that foster ongoing value realization, adoption, utilization, retention, and long-term partnerships with Coupa’s clientele. Your collaboration with cross-functional teams—encompassing Sales, Services, Partners, Product, Operations, Enablement, and Marketing (including Customer Advocacy efforts such as Events, References, and Reviews)—will ensure an exceptional customer experience throughout their journey with us. Building strong relationships with regional leaders and customers through one-on-one meetings and large-scale events will be crucial to your success.The ideal candidate will exhibit strong leadership capabilities and experience guiding customers toward value through the adoption of procurement, finance, and supply chain solutions. Candidates should possess hands-on experience in enterprise Customer Success or Client Delivery Leadership, demonstrate thought leadership in Customer Success tools and strategies, and have a proven track record of successful execution in a dynamic and fast-paced environment.

Join Planet Labs Inc. as a Customer Success Associate, where you will play a pivotal role in ensuring our clients achieve their goals and maximizing the value they gain from our services. You will be the primary point of contact for our customers, providing them with support and guidance to help them navigate our products effectively.

The retail sector in Latin America boasts an impressive annual value of $2 trillion. To secure increasing sales and market presence, brands and retailers invest billions each year, deploying thousands of workers for in-store tasks such as stocking shelves, fulfilling e-commerce orders, and creating displays. Our innovative technology offers effective solutions for brands and retailers, having successfully completed over 4 million tasks through our platform across Mexico, Colombia, Peru, and Costa Rica. We are on the hunt for passionate Customer Success leaders who possess an entrepreneurial mindset and a zeal for building impactful relationships. This is a unique opportunity to join a well-funded startup that is experiencing exponential growth. Our founders are alumni of Harvard Business School and bring extensive consumer expertise from their tenure at Walmart and P&G across Latin America, India, China, and Africa. We are actively expanding our team to propel our business forward.We seek a proactive and dynamic Customer Success Manager for our Delivery Unit, someone who thrives under pressure in a rapidly evolving environment. The ideal candidate will have significant experience in customer success, a passion for nurturing client relationships, and the ability to learn and adapt quickly. This role requires exceptional communication skills in both English and Spanish, critical and creative thinking, meticulous attention to detail, and a collaborative team spirit. The successful candidate will report to the Delivery Business Unit Manager and work closely with our Operations, Sales, Finance, Internal Operations, Technology, and Product teams across the region.Key Responsibilities: Overseeing daily operations within the Customer Success Department.Establishing customer success objectives for team members and guiding them to achieve these targets.Managing customer accounts effectively.Providing comprehensive support to customer inquiries.Deepening customer insights to tailor our products to their needs.Delivering an outstanding customer experience, ensuring clients maximize their investment value.Acting as the voice of the customer within Zubale.Proactively monitoring and enhancing key customer performance indicators.Leading business reviews and market visits with customers.Fostering strong partnerships with departments including Technology, Product, Internal Operations, Operations, Marketing, Finance, and Human Resources.

About the RoleAs a key player in our organization, you will be responsible for orchestrating the successful implementation of Customer Experience technology solutions (including CRM, AI, and Automation). You will serve as the essential link among business needs, technical teams, and operational staff. Your role will encompass managing the entire technology project lifecycle, from initial definition to final adoption by agents, ensuring that efficiency and quality align with our company's value proposition.Key ResponsibilitiesLead the implementation of CX technologies, managing project timelines, milestones, and workflows to ensure timely and high-quality deliverables.Act as a liaison among various stakeholders, translating technical and business requirements between Clients, Agency (account/strategy teams), and Technology/Development Teams.Oversee the configuration and deployment of Salesforce and other CRM or AI solutions, ensuring they meet client business objectives.Design and implement training programs, equipping CX agents and teams with the necessary skills for effective adoption of new tools through comprehensive materials and sessions.Coordinate regular follow-up meetings to identify technical roadblocks, implementation risks, and proactively address issues before they impact operations.Analyze and optimize processes, focusing not only on technology implementation but also on enhancing operational efficiencies to improve service KPIs.Manage multiple project priorities in a dynamic environment, balancing the needs of various simultaneous implementations while maintaining attention to detail.

At TTEC Digital, we empower our clients to create environments where their employees feel valued and supported, recognizing that exceptional customer experiences start with engaged employees. Our vision is to cultivate a workplace where every employee can thrive.TTEC Digital is actively seeking a Client Success Manager to join our dynamic team in Bogota, Colombia. This role offers a fully remote work opportunity.As a Client Success Manager (Nearshore), you will be tasked with overseeing low-touch and tech-touch clients, ensuring smooth service delivery, high satisfaction rates, and tangible business results. Your focus will be on proactive engagement, swiftly resolving issues, and managing escalations, guaranteeing that our lower-touch accounts derive maximum value from our solutions.Collaboration will be key as you work closely with cross-functional teams, including Delivery, Product, Engineering, and Support, to manage and enhance client relationships, address escalations promptly, and pinpoint opportunities for increasing value and adoption.

En Bia Energy, buscamos individuos visionarios e innovadores que estén listos para redefinir los límites y marcar la diferencia. Si anhelas más que un simple empleo y deseas ser parte de una comunidad que abraza la ambición de transformar la manera en la que hacemos las cosas, ¡has llegado al lugar indicado!Como líder de Customer Success, tu misión será diseñar y ejecutar estrategias efectivas que aseguren la satisfacción del cliente, su retención y expansión, maximizando el valor proporcionado por nuestra empresa..