Customer Success Manager / Account Manager

About Huzzle Huzzle connects skilled B2B sales professionals with top companies in the UK, US, Canada, Europe, and Australia. Clients range from startups and digital agencies to tech platforms in sectors like SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, Huzzle places team members directly with clients as part of their in-house staff. W…

Role overview hellokindred seeks a Customer Success Manager based in Bogotá. This position centers on helping clients gain value from the company’s services by building strong relationships and guiding them from the start. The role involves supporting clients as they grow and making sure their experience remains positive. What you will do Welcome and onboard new clients, ensuring a smooth introduction to hellokindred’s services Support customers throughout their journey, addressing questions and resolving any issues that arise Understand each client’s needs to recommend solutions that align with their goals Identify opportunities for clients to expand how they use the company’s offerings Work to increase client satisfaction and encourage lasting partnerships

Location: Remote, Colombia Role overview assistant-launch seeks a Customer Success Manager to nurture and expand relationships with a varied client base. This position acts as the main link between the agency and its clients, guiding them from onboarding through ongoing support and retention. Managing around 42 client accounts, the Customer Success Manager works closely with internal teams to deliver consistent service and maintain high client satisfaction. What you will do Act as the primary contact for assigned clients. Respond to client emails and inquiries promptly and professionally. Coordinate projects with clients and internal fulfillment teams. Lead client calls, including onboarding, regular check-ins, and project updates. Guide new clients through a smooth onboarding process. Proactively identify client needs and address potential issues early. Participate in internal team meetings twice weekly. Collaborate with the CEO, Fulfillment, and Marketing teams. Prioritize client relationships based on urgency and strategic value. What we’re looking for This position fits someone who balances strong execution with strategic thinking. The right candidate manages daily operations with attention to detail, adapts quickly, and communicates clearly. Initiative, independence, and a genuine interest in building lasting client relationships are important. Requirements 3–5 years of experience in Customer Success, Account Management, or Client Services. Demonstrated ability to manage multiple client accounts at once with strong organizational skills. Excellent written and verbal communication skills, including confidence in challenging conversations. High level of accountability and follow-through. Comfort working independently with minimal supervision. Adaptable in settings where priorities shift quickly. Experience in marketing agencies or B2B services is a plus. Available to work from 7:00 AM to 4:00 PM Pacific Time.

Role overview Jobgether seeks a Customer Success Manager based in Colombia to represent a key partner company. This role centers on supporting enterprise and mid-market clients as they adopt and expand their use of an AI-driven SaaS platform. What you will do Serve as a trusted advisor to senior client stakeholders, aligning business objectives with measurable outcomes through data-driven workflows and AI-powered tools. Guide customers through onboarding, adoption, and ongoing value realization to promote satisfaction and long-term retention. Oversee complex customer programs, providing clarity and direction in situations where requirements may be unclear or changing. Balance strategic planning with hands-on work, managing relationships, resolving technical issues, and supporting commercial growth. Drive renewals and expansion opportunities by building strong partnerships and clearly demonstrating the product's impact. Work environment The team emphasizes collaboration, customer focus, and adaptability. Success in this position depends on strategic thinking paired with practical execution, especially when shaping or refining processes as needs evolve.

Cato Networks unifies enterprise networking and security through a single cloud-delivered platform. The Bogotá office contributes to a worldwide mission to advance secure cloud networking for businesses. Role overview The Customer Success Manager acts as a trusted advisor for Cato Networks’ top clients, supporting them from initial deployment through renewal. This position centers on building strong customer relationships, driving engagement, and supporting growth. Success in this role calls for both technical understanding and strong interpersonal skills to help clients achieve their objectives. What helps in this role Curiosity to learn about each customer’s business needs Creativity in developing solutions that benefit both the customer and Cato Networks Empathy for building authentic connections and caring about customer outcomes Location This role is based in Bogotá, Bogotá, Colombia.

At Insider One, we believe in empowering marketing and customer engagement teams to achieve their fullest potential. As a leader in the industry, we are excited to welcome a passionate Customer Success Manager to our dynamic team in Colombia.About Insider OneInsider One stands as the premier platform that unifies all essential marketing and customer engagement tools, enabling teams to excel in their endeavors and become truly unstoppable. Our journey began with a vision to create a single platform that grants marketers worldwide access to groundbreaking technologies and emerging channels. Today, we are proud to have a diverse team of over 1,500 professionals from more than 50 nationalities across 30 global offices.Our innovative Customer Data Platform (CDP), powered by AI, seamlessly integrates data, personalization, and journey orchestration across an extensive array of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Recently, we successfully completed a remarkable $500M Series E funding round, led by General Atlantic, attracting investments from esteemed firms such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Trusted by over 2,000 clients, from high-growth startups to Fortune 500 giants like Samsung, Nike, L’Oreal, and Nestlé, Insider One continues to thrive.We are proud to be recognized as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence is reflected in our consistent recognition as the leading vendor in marketing and customer engagement capabilities. Don’t just take our word for it — see for yourself. Join us in our mission to redefine the future of marketing.

About EasygeneratorEasygenerator is a rapidly expanding EdTech scale-up, headquartered in Dubai, dedicated to transforming learning through our award-winning authoring tool. We are trusted by industry leaders such as Kellogg’s, T-Mobile, and Siemens. As we continue our global expansion, we invite you to join our mission to simplify knowledge sharing and reshape the EdTech landscape as a part of our impactful global team.As an AI-driven organization, we integrate cutting-edge AI technologies not only in our products but also in our internal operations. This role offers you the opportunity to gain valuable experience with the latest AI advancements while developing a skill set that prepares you for the future.About the RoleWe are seeking a passionate Customer Success Manager to join our team!In this role, you will cultivate meaningful relationships with customers at various levels across diverse industries and regions. Easygenerator provides an innovative eLearning authoring software solution (SaaS), and we provide an engaging environment that encourages creative thinking, allows you to make a significant impact on our growing business, and ensures a fun workplace culture.Established in 2017, our customer success department has been instrumental in helping our clients maximize the value of our products. Since then, it has experienced rapid growth. You will be responsible for managing a portfolio of customers, working closely with them to create and implement success plans tailored to their learning and development objectives. Your mission as a Customer Success Manager will be to deliver value throughout the customer lifecycle, facilitating successful renewals, expanding contracts, and fostering customer advocacy.Key Responsibilities as a Customer Success Manager at Easygenerator:Oversee and manage a portfolio of accounts, ensuring exceptional customer satisfaction, retention, and growth.Develop and maintain strong relationships with key stakeholders, serving as a trusted advisor to support customers in achieving their business goals.Evaluate account health scores objectively and proactively implement measures to enhance them, ensuring maximum customer retention.Identify potential risks within accounts early and devise mitigation strategies in collaboration with customer stakeholders.Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.Create and implement strategic success plans customized to each customer’s objectives and use cases, promoting retention and enabling opportunities for account expansion and upselling.

As a Key Account Manager (KAM) for Expansion, you will play a pivotal role in nurturing and enhancing relationships with VIP physicians and specialists who utilize our expansion products. Your primary objective will be to ensure the successful adoption, optimization, and renewal of these services, ultimately driving revenue growth and customer satisfaction. You will act as a strategic consultant, guiding clients in effectively utilizing our tools and solutions to achieve their desired outcomes.Key Responsibilities:Account Management: Oversee and manage relationships with key VIP specialists, ensuring a personalized and high-value experience.Client Retention and Loyalty: Implement strategies for retaining and strengthening the relationship with clients.Product Adoption: Assist clients in the implementation and effective use of the acquired tools, maximizing their performance.Client Profile Optimization: Provide advice and support to enhance each specialist's visibility and performance profile.Database Management: Maintain accurate records of each account using CRM tools, monitoring client performance, documenting opportunities and risks, and keeping contact information and client preferences up to date.

Join SGS as a Key Account Manager in Bogotá, where you will play a pivotal role in driving customer success and enhancing sales strategies. You will be responsible for managing key client accounts, fostering strong relationships, and identifying growth opportunities to maximize customer satisfaction and retention.

Allego seeks a Customer Success Implementation Manager to join its remote team in Antioquia, Colombia. This position centers on guiding new clients through the onboarding process and helping them get the most out of the Allego platform. Key Responsibilities Lead onboarding and implementation for new clients, ensuring a smooth transition to the Allego platform. Work closely with clients to understand their objectives and adapt solutions to fit their needs. Act as the main point of contact throughout onboarding, providing clear communication and ongoing support. Develop and maintain strong client relationships to support long-term success with Allego. Requirements Background in customer success, implementation, or project management. Strong communication abilities and a proactive approach to solving problems. Comfort working independently and effectively in a remote setting. Dedication to supporting customers in reaching their goals. Location This is a remote role for candidates based in Antioquia, Colombia.

Join Okendo as a Customer Success Manager and be a vital part of our mission to enhance customer experiences. In this fully remote role, you will engage with clients to ensure they derive maximum value from our solutions. Your expertise will help drive customer satisfaction and retention, making a significant impact on our business growth.

At Coupa, we revolutionize profit margins through our community-driven AI and industry-leading total spend management platform, catering to businesses of all sizes. Our Coupa AI harnesses the insight from trillions of dollars in direct and indirect spend data, powered by a global network of over 10 million buyers and suppliers. We equip you with the tools to predict, prescribe, and automate smarter, more profitable business decisions that enhance operating margins.Why Join Coupa? Innovative Technology: We lead the charge in innovation, utilizing cutting-edge technology to enable our customers to achieve greater efficiency and transparency in their spending. Collaborative Culture: Our workplace thrives on collaboration and teamwork, fostering a culture of transparency, openness, and a collective commitment to excellence. Global Impact: Be part of a company where your contributions resonate globally, making a measurable difference for our clients, the business, and each other.Explore more about Life at Coupa and hear firsthand from our employees about their experiences at Coupa.Role Impact at Coupa:The Director of Customer Success Management will spearhead and expand our customer value initiatives within our Regional Hub, focusing on clients in the Americas. In this pivotal leadership position, you will oversee the execution of programs, processes, and methodologies that foster ongoing value realization, adoption, utilization, retention, and long-term partnerships with Coupa’s clientele. Your collaboration with cross-functional teams—encompassing Sales, Services, Partners, Product, Operations, Enablement, and Marketing (including Customer Advocacy efforts such as Events, References, and Reviews)—will ensure an exceptional customer experience throughout their journey with us. Building strong relationships with regional leaders and customers through one-on-one meetings and large-scale events will be crucial to your success.The ideal candidate will exhibit strong leadership capabilities and experience guiding customers toward value through the adoption of procurement, finance, and supply chain solutions. Candidates should possess hands-on experience in enterprise Customer Success or Client Delivery Leadership, demonstrate thought leadership in Customer Success tools and strategies, and have a proven track record of successful execution in a dynamic and fast-paced environment.

As a B2B Key Account Manager at Docplanner, you will play a pivotal role in overseeing the entire journey of our expanding product offerings within clinics, particularly focusing on our cutting-edge artificial intelligence solutions for medical centers and other advanced solutions in our portfolio.Your primary mission is to ensure the effective implementation, adoption, optimization, growth, and renewal of these products, empowering clinics to achieve measurable improvements in operational efficiency, patient management, and business growth.This position uniquely blends consultative customer success, B2B account management, and sales expertise, acting as a strategic advisor to accompany clinics throughout the lifecycle of our expansion products.Key Responsibilities:Lead the onboarding process for clinics adopting our artificial intelligence product and other expansion offerings.Ensure proper implementation and configuration of essential functionalities.Monitor the usage and engagement of tools within the clinics.Analyze the utilization of scheduling, automation, and features of the implemented products.Design strategies to enhance adoption and engagement among clinic staff.Identify cross-selling opportunities within assigned clinics.Develop consultative proposals that align platform usage with business outcomes for the clinics.Recognize early warning signs of risk in product usage.Design and execute churn prevention strategies.Build strong relationships with key stakeholders within the clinics, including administrators, medical directors, and coordinators.

Location: Colombia *This role will be hired by Masiv Colombia* We are seeking a dynamic Technical Account Manager who will play a pivotal role in understanding the technical needs of our clients through effective requirement gathering and high-level consultative support. This position is essential for ensuring client satisfaction and adding value throughout the implementation and operational phases.

Join Coupa as a Customer Value Manager, where you will be instrumental in driving customer success and enhancing the value they derive from our products. You will collaborate closely with clients to understand their needs and help them maximize their investment in our solutions. This role requires a strategic mindset and excellent communication skills to foster strong relationships with our customers.

Join our dynamic team at yuno as a Technical Account Manager. In this pivotal role, you will be the primary point of contact for our clients, ensuring they receive the utmost value from our solutions. Your expertise will guide them through technical challenges and foster long-term relationships.As a Technical Account Manager, you will collaborate closely with cross-functional teams to drive customer success and satisfaction. Your technical acumen and customer-centric approach will be vital in enhancing our clients' experience.

Join Coupa Software as a Senior Customer Value Manager where you will play a vital role in driving customer success and maximizing value for our clients. In this position, you will leverage your expertise to develop and implement strategies that enhance customer engagement and satisfaction. Be a part of a dynamic team that is dedicated to delivering exceptional service and innovative solutions.

At TTEC Digital, we empower our clients to create environments where their employees feel valued and supported, recognizing that exceptional customer experiences start with engaged employees. Our vision is to cultivate a workplace where every employee can thrive.TTEC Digital is actively seeking a Client Success Manager to join our dynamic team in Bogota, Colombia. This role offers a fully remote work opportunity.As a Client Success Manager (Nearshore), you will be tasked with overseeing low-touch and tech-touch clients, ensuring smooth service delivery, high satisfaction rates, and tangible business results. Your focus will be on proactive engagement, swiftly resolving issues, and managing escalations, guaranteeing that our lower-touch accounts derive maximum value from our solutions.Collaboration will be key as you work closely with cross-functional teams, including Delivery, Product, Engineering, and Support, to manage and enhance client relationships, address escalations promptly, and pinpoint opportunities for increasing value and adoption.

Join Sutherland as a Senior Technical Account Manager specializing in VoIP Customer Experience Software. In this pivotal role, you will leverage your expertise to manage and enhance client relationships, ensuring they receive maximum value from our cutting-edge solutions. Your technical acumen and customer service skills will drive client satisfaction and retention.

Role Overview Tipalti Solutions is looking for an Associate Customer Onboarding Manager in Medellín, Antioquia, Colombia. This role supports clients as they implement Tipalti’s SaaS-based accounts payable automation and global payments solutions. The position focuses on guiding customers through onboarding, ensuring they gain value from the platform. About Tipalti Tipalti operates in the fintech sector and recently secured $270 million in Series F funding, bringing the company’s valuation to $8.3 billion. The company’s mission is to improve financial operations for high-growth organizations, helping them compete with the largest enterprises. What You Will Do Lead implementation projects for Tipalti’s cloud-based accounts payable automation solution. Deliver strong customer service and act as a trusted advisor throughout the onboarding process. Support customers during technical integration, addressing challenges with practical solutions. Oversee project timelines and tasks to keep implementations on track and exceed expectations. Document lessons learned to improve Tipalti’s internal knowledge base and assist colleagues.