Role OverviewAs an AI Solutions Consultant at duvo, you will be the pivotal specialist responsible for designing, configuring, and optimizing Duvo agents for our clients. Collaborating closely with our Retail and CPG AI Transformation Managers during both pre-sales and post-sales phases, you will transform complex workflows into efficient, automated solutions. Although you won't be writing production code, you will engage with intricate tools, data sets, and business logic to achieve impactful results.Key ResponsibilitiesSupport Discovery and DesignWork collaboratively with Transformation Managers to conduct discovery sessions, meticulously mapping out current processes.Convert workflows into specific agent instructions, detailing the systems involved, data handling, decision-making rules, and exception handling pathways.Rapidly prototype agent flows using Duvo’s platform tools, validate assumptions against real data, and iterate effectively.Configure and Launch AgentsSet up Duvo agents via the platform, defining necessary data sources such as ERPs, portals, spreadsheets, and emails.Establish actions, guardrails, prompts, and logic for effective decision-making and exception management.Conduct end-to-end testing, troubleshoot issues, and iterate until agents are stable for production.Develop essential documentation, runbooks, and training materials to ensure customer teams are well-equipped to interact with agents.Optimize and ScaleMonitor agent performance metrics, including success rates, types of exceptions, time savings, and error trends.Propose enhancements to workflows and logic to maximize coverage and minimize manual processes.Collaborate with Transformation Managers to replicate and adapt successful agents across various categories, functions, and new clients.Provide actionable feedback on recurring patterns to the Product and Engineering teams to refine pre-built agents and enhance platform capabilities.Enable SalesAssist Sales and Transformation Managers in late-stage opportunities by delivering custom demos and conducting technical feasibility assessments.Offer preliminary estimates of effort and value based on analogous client case studies.
Dec 4, 2025