Associate Staff Engineer - Technical Support

Join our dynamic team at Nagarro as an Associate Staff Engineer specializing in Technical Support. In this fully remote role, you will leverage your technical expertise to assist clients with troubleshooting and resolving software issues, contributing to the overall success of our innovative solutions.

Role overview Jobgether is hiring a Technical Support Engineer Level 2 to join the team in Germany. This position centers on helping clients resolve technical issues and ensuring they have a smooth experience with Jobgether’s services. The role requires both troubleshooting skills and clear communication to address client concerns promptly. What you will do Respond to client support requests and diagnose technical problems Work to resolve issues efficiently, aiming for high customer satisfaction Communicate solutions clearly and follow up with clients as needed Support a positive client experience through attentive service Location This position is based in Germany.

Join our dynamic team at Merge as a Technical Support Engineer where you will play a crucial role in ensuring our clients receive top-notch technical assistance. In this challenging position, you will troubleshoot issues, provide solutions, and enhance customer satisfaction through effective communication and problem-solving skills.

Join our dynamic team as a Technical Support Engineer at hawk in Munich! In this pivotal role, you will be responsible for delivering exceptional technical support and troubleshooting for our innovative products. Your expertise will ensure our customers receive timely and effective solutions, enhancing their overall experience with our offerings.

Join our dynamic Technical Marketing team as a Staff Application Engineer, where you'll play a pivotal role in a global setting. You will provide essential support and in-depth technical insights to customers, internal teams, and business partners, focusing primarily on RH850 microcontrollers and their ecosystems in the automotive sector.Key Responsibilities:Deliver expert technical support to customers, internal teams, and business partners.Conduct product training sessions and workshops.Share technical expertise related to RH850 devices and their ecosystems.Collaborate with key customers to facilitate the market introduction of Renesas MCU products.Acquire a deep technical understanding of our products in relation to automotive systems.Contribute to the technical definition of new products by collaborating with key customers and understanding critical product requirements.Provide demonstrations and create application notes.Travel to customer sites, business partners, and internal meetings as necessary.

Join Chainguard as a Technical Support Engineer in EMEA, where you will play a pivotal role in helping our clients navigate and utilize our cutting-edge security solutions. In this fully remote position, you will leverage your technical expertise to troubleshoot issues, provide exceptional customer service, and enhance user experience.Your contributions will directly impact our mission to secure the software supply chain, making it safer for everyone. We are looking for a proactive problem-solver passionate about technology and dedicated to providing top-notch support.

Berlin, On-site · Full-time €70,000-€90,000 + equity⏰ Full-timeOverviewAt Kombo (YC S22), we are revolutionizing the way engineering teams integrate their HRIS, ATS, and Payroll systems by developing a unified API that saves hundreds of hours of work. We are currently seeking a dedicated Technical Support Engineer to deliver outstanding technical support to our expanding client base, troubleshoot complex integration challenges, and contribute to building the backbone of our customer support system. In this role, you will act as the crucial technical liaison between our clients and our product and engineering teams.About KomboKombo is pioneering a unified API solution for HR, payroll, and recruitment systems. By enabling companies to integrate once with our platform, they gain immediate access to over 160 different systems, effectively simplifying the complexities of various data schemas, authentication methods, and API peculiarities.Since our time in Y Combinator in 2022, we have:Secured over $30M in funding from Y Combinator, Acadian Ventures, 468, and other investors.Achieved over $10M in annual recurring revenue (ARR) with a rapidly growing customer base.Scaled to process data for 10% of Germany's workforce.Expanded our team to over 50 members across two offices.As a global company with headquarters in New York City and Berlin, we proudly represent over 20 nationalities within our team.Why Support at Kombo is EssentialWe place a premium on exceptional support for our customers, as we believe it is a key competitive advantage. Our commitment to outstanding customer service has led us to win G2 badges for best support in our category and regularly receive accolades from customers who regard our support as the best they have experienced across all products.

About Us:At sereact, we are pioneering advancements in robotics, creating intelligent systems that empower robots to perceive, analyze, and interact with the physical world. Our innovative technology bridges the automation challenges faced by traditional systems, transforming the landscape of industrial operations in warehouses and factories. Join us on our mission to revolutionize the way manual tasks are accomplished, and collaborate with us to shape the future of robotics.Position Overview:We are looking for a dynamic, tech-savvy Technical Support Engineer to become a key member of our fast-growing AI robotics startup. In this role, you will deliver outstanding technical support to our clients, ensuring efficient operation and quick resolution of any technical challenges associated with our robotic systems deployed across Europe. You’ll utilize tools such as SSH, Docker, and Python to remotely access and troubleshoot robotic units, guiding customers through structured problem-solving processes, while collaborating with internal teams to tackle complex hardware and software issues.Your Key Responsibilities:Customer Support:Deliver first-line technical assistance for our advanced AI robotics solutions.Act as the primary contact for customers, providing technical support characterized by effective communication, active listening, and empathetic problem-solving to ensure an exceptional customer experience.Diagnose and fix hardware and software issues using SSH, Python, Docker, and other relevant tools.Work collaboratively with internal and external teams to resolve intricate technical challenges.Escalate unresolved issues and ensure prompt resolution by consulting with specialized teams.Serve as an on-call support resource during designated shifts to handle urgent customer concerns.Optimization:Contribute to our knowledge base and tools, enhancing a collaborative and learning-oriented work environment.Maintain precise records of incidents, solutions, and customer interactions.Identify recurring issues and participate in initiatives aimed at product and process enhancements.Lead the development of platform improvements, including ticketing systems, customer dashboards, and debugging tools.

About NomosAt Nomos, we are dedicated to making energy accessible and affordable for households across Europe. Our mission is realized through the development of innovative energy solutions in collaboration with leading tech companies. We integrate energy-saving features into electric vehicles, heat pumps, battery storage systems, and more.About the TeamFounded in 2024 by Stefan and Nils, our team comprises former researchers, entrepreneurs, and senior engineers who share a common frustration with the existing energy system and a vision to create a leading enterprise in Europe. We foster a culture of open communication, ownership, and inclusivity, valuing meritocracy, curiosity, and craftsmanship in our work environment. This crucial phase of our journey requires in-person collaboration in Berlin Mitte.Your RoleJoin us at Nomos as we tackle a variety of complex technical challenges. We are building a comprehensive energy provider from the ground up, and our team is focused on overcoming the obstacles we face. If you possess the skills to address complexities that fall outside our current roles, we want to hear from you.Key Challenges: Develop AI-driven customer support that effectively solves issues; optimize procurement forecasting; enhance real-time trading; build scalable data infrastructure to accommodate our rapidly expanding customer base.You will take ownership of problems from start to finish. We will collaborate to identify how your expertise can provide the greatest impact, allowing you to manage projects from discovery to production. Leverage AI tools to amplify your efforts while exercising your own judgment.Your responsibilities will evolve. As you contribute to shaping our engineering culture, tools, and processes, the focus of your work will change over time. What is essential in the first month may differ significantly by the sixth month.Who You AreYou have a proven track record. We do not evaluate candidates based on titles or years of experience; we look at what you have accomplished. Whether you have built critical infrastructure for a dynamic startup, published impactful research, or launched a product that people use, we want to see that evidence.You may not fit traditional roles, but you know you belong here. Your best work is often at the crossroads of different disciplines or in a role that did not exist before you arrived. You are the one who identifies problems that others overlook and takes action.You possess deep technical expertise. Whether your focus is on systems engineering, data, machine learning, infrastructure, or another area, your technical skills are well-honed.

Role overview Jobgether is seeking a Support Engineer to join a partner company in Germany. This role is part of a technical success team dedicated to improving the developer experience. The team supports a code intelligence platform used by customers with strong technical backgrounds. Key responsibilities Troubleshoot complex issues for technical users Assist customers in optimizing deployments and workflows Analyze large code environments to identify insights Collaborate with engineering and product teams to resolve problems Spot opportunities to enhance product features and documentation Collaboration and workflow This position is part of a global, distributed team. The work blends technical problem-solving with direct interaction with customers. Support Engineers regularly partner with developers and internal teams to drive customer success and influence product direction. Technologies and development The team works with advanced tools such as Kubernetes, cloud infrastructure, and AI technologies. This role offers opportunities to deepen technical skills and make a measurable impact on customer outcomes.

Join our innovative team at Segula Technologies as a Manufacturing Engineering Technical Support Specialist. In this dynamic role, you will be pivotal in enhancing manufacturing processes and providing technical support in a fast-paced environment. Your contributions will ensure the seamless operation of our engineering projects, driving efficiency and quality.

Join our team at Revalize as a Technical Customer Support Representative, where you will deliver exceptional software support to our clients throughout Germany. As a second-level support professional, you will engage with customers to resolve complex issues and enhance their experience with our proprietary software, PRO.FILE.Key Responsibilities:Deliver outstanding customer service to Revalize clients and colleagues, demonstrating our core values in every interaction.Address incoming inquiries and challenges related to the PRO.FILE software, ensuring timely and effective support.Assess, categorize, and prioritize user issues for swift resolution, maintaining a high level of customer satisfaction.Reproduce technical issues and develop test cases within intricate software environments.Follow established documentation and customer service guidelines to maintain consistency.Resolve support queries and escalate complex issues as necessary to ensure a seamless user experience.Contribute to the knowledge base by authoring and refining articles, FAQs, and documentation related to Revalize software.Perform various support activities, including software installations and application configurations.

Role overview As a Staff IT Engineer at jobgether in Germany, this senior position shapes the company’s IT infrastructure and supports business growth. The role involves designing, implementing, and maintaining complex systems that form the backbone of daily operations. Main responsibilities Design and manage IT infrastructure to meet evolving business requirements Implement solutions that prioritize reliability and scalability Maintain and upgrade systems to ensure smooth, ongoing operations Work closely with teams throughout the company to define system requirements Troubleshoot and resolve technical issues efficiently Optimize system performance and manage resource usage Key skills Experience in network management Expertise with cloud services Strong background in cybersecurity This role is central to improving IT operations and advancing jobgether’s technology strategy.

Role Overview insiderone is hiring a Technical Support Specialist in Berlin. This role focuses on helping clients resolve technical issues and answering product questions. The goal: smooth user experiences for a diverse group of customers. What You Will Do Troubleshoot technical problems for clients Respond to product-related inquiries Work closely with a support team to deliver reliable service Help ensure clients get the most out of insiderone’s products Location This position is based in Berlin, Germany.

Join Intralot as a Technical Support Specialist!(based in Hamburg, Germany)Your Role:As a Technical Support Specialist, you will become an integral part of our support operations team, dedicated to assisting clients within the German lottery and sports betting sectors. Your responsibilities will encompass providing both 1st and 2nd line support in a complex and regulated environment, ensuring exceptional service that meets the stringent SLAs and compliance requirements prevalent in Germany.What You’ll Do:Serve as the primary local contact for customer technical issues, conducting on-site troubleshooting and escalating intricate cases as necessary.Maintain clear, professional communication with customers in both German and English, delivering timely updates and resolution analyses.Collaborate with headquarters teams to resolve advanced technical inquiries, report outstanding issues, and ensure customer satisfaction remains high.Oversee technical documentation and translations (e.g., LOTOS O/S Platform, change requests), ensuring accuracy in both German and English.Assist in managing small to complex projects, including Change Requests, ensuring timely reporting, communication, and task tracking.

Join PolyTALENT as we support a rapidly growing partner in Triptis in filling the key position of Technical Sales Support (m/f/d).BenefitsComprehensive and intensive onboarding to familiarize you with the respective tasks, operational processes, and structures.Attractive and performance-oriented compensationCompany pension schemeBonus and special payment opportunitiesBike leasing optionsMonthly fuel or gift vouchersFree beverages available during working hoursEnjoy working in a dynamic team (35 employees) with flat hierarchies and a pleasant working atmosphereRoom for personal development and creative freedomA challenging and exciting area of responsibilityResponsibilitiesHandle customer inquiries in pipeline and plant construction, calculating and preparing appropriate offers based on those inquiries.Manage technical customer support throughout the entire sales process and independently organize follow-up on offers.Maintain existing customer relationships while expanding the client base through targeted acquisition of new customers.Coordinate appointments for the field sales team.Assist in creating sales documents and in the execution of trade fairs and other sales activities.ProfileA successfully completed degree in Environmental & Supply Engineering, Mechanical Engineering, or Process Engineering.Or a completed vocational training as a state-certified technician in a relevant field or equivalent technical qualification.Relevant professional experience in calculation and offer preparation, order processing, and customer support in pipeline, plant, or metal construction and related fields.A passion for sales work and customer interaction.A self-reliant, structured, and responsible work style.A confident demeanor and enjoyment of teamwork.

Role overview Bosch Group seeks an Electrotechnician in Technical Support for its Gunzenhausen site. The position focuses on providing expert assistance and solutions in electrical engineering. Direct client interaction is central, with a strong emphasis on resolving complex technical matters. What you will do Offer technical support and troubleshoot electrical engineering issues Work closely with clients to identify and resolve technical challenges Maintain a high level of customer service in every client exchange Location This role is based in Gunzenhausen.

About the RoleJoin our dynamic support team to tackle intricate issues related to Kubernetes and vCluster directly with customers through Slack and our ticketing system. In this role, you will closely collaborate with our engineering team, taking ownership of customer challenges, and play a key part in evolving our support processes as we expand.ResponsibilitiesDiagnose and resolve issues within Kubernetes and vCluster environments, thoroughly examining logs, configurations, and occasionally diving into the code to identify root causes of complex problems.Deliver engaging, technical support primarily via Slack channels and our ticketing system.Work in partnership with the engineering team to escalate critical issues, convey customer needs, and advocate for product enhancements.Document recurring issues, solutions, and best practices to enrich our knowledge base.Demonstrate flexibility for urgent customer needs or assist customers across different time zones as necessary.RequirementsMust Have:2-3 years of practical experience with Kubernetes in production settings (beyond academic exposure).Proficient in Linux/Unix system administration—comfortable using the command line and possessing a solid understanding of the OS layer.Strong grasp of Kubernetes fundamentals: pods, services, deployments, networking, storage, and RBAC.Exceptional written communication skills for articulating complex technical issues clearly in Slack and ticket submissions.Ability to work independently, manage multiple customer issues, and drive problems to resolution.Adaptability and eagerness to learn—our product evolves rapidly, and you need to grasp new concepts quickly.Nice to Have:Experience with virtual clusters or multi-tenancy.Familiarity with cloud platforms (AWS/GCP/Azure).Scripting abilities (Bash, Python).Kubernetes certifications (CKA/CKAD/CKS).Knowledge of Infrastructure as Code (IaC) tools (Helm, Terraform, Kustomize).Prior experience in customer-facing support roles.What We're Looking ForWe are seeking engineers who are inherently curious problem-solvers, proactive without needing guidance, and eager to contribute to our growing support team.

Join the dynamic support team at solutio! Our department is divided into technical and specialized support, where we explain various solutions to our clients in an understandable manner and implement them through remote assistance. At solutio, our support staff serve as the first point of contact for our clients, ensuring seamless application support.Are you communicative, helpful, and technically skilled? Do you enjoy working in a team environment? If so, you’re the perfect fit for us!What We OfferA modern work environment surrounded by a highly motivated and top-tier team.Flat hierarchies and quick decision-making processes to help you work effectively and contribute your ideas.Diverse and contemporary technical work environments equipped with high-quality hardware, allowing you to unleash your full potential.Support for your personal and professional development to ensure continuous growth.Full-time position (40 hours/week) with an overtime account (+40/-40).2-3 days of remote work each week.Celebrate our successes together, strengthening team cohesion.We offer company pension plans and health insurance to secure your future and provide support.Your ResponsibilitiesPrioritize, classify, and document all client inquiries (tickets) in the ticketing system (Jira/JSM).Engage with the client environment (Windows Server / MacOS / Containers) and perform all necessary actions for problem resolution (e.g., managing Windows services & permissions, database attacks, product installations, and configurations).Provide top-notch consulting and support to our clients via phone (hotline) regarding all inquiries related to our software solution charly.Your active contribution to customer satisfaction will be achieved through competent support and the pursuit of solutions.

As a key member of our technical support team, you will be the primary point of contact for users of our software solutions. Your role involves assisting users with their inquiries and providing valuable guidance. You will actively contribute to enhancing our products and services, laying the groundwork for high customer satisfaction.Your Responsibilities:Provide support to users of our software solutions regarding technical and application-related queries.Deliver personalized customer assistance via email, phone, and remote support software, ensuring optimal functionality and usage of our products.Document customer feedback systematically to facilitate continuous product improvement.Exhibit a strong willingness to assist customers in resolving their queries and finding effective solutions.Expected Start Date: August 2026