Director of Customer Success

Role overview Jobgether is seeking a Director of Customer Success to lead its team in Germany. This senior position centers on supporting customers in achieving their goals and maximizing the value they receive from Jobgether’s services. The Director will play a key role in shaping and carrying out strategies to strengthen customer satisfaction and retention. What you will do Lead and mentor the Customer Success team to ensure strong performance Create and implement programs aimed at increasing customer satisfaction Collaborate with other departments to identify and deliver solutions that put customers first Participate as a member of the leadership team, helping guide company-wide decisions Location This role is based in Germany.

Join moss as our Director / VP of Partnerships, where you will lead strategic initiatives to develop and enhance partnerships that drive growth and innovation. This is an exciting opportunity to work with a passionate team in a dynamic environment.

About Our Client: avomind is a premier consulting firm excelling in digital strategy and transaction advisory services. Renowned for its forward-thinking methodologies and collaborative ethos, the firm partners with elite private equity firms and enterprises across diverse sectors. With offices in Munich, Berlin, Hamburg, and London, avomind is committed to propelling digital transformation and crafting high-impact solutions that redefine the digital landscape.Your Role:Be a catalyst for change by passionately advocating for digital business models, inspiring your team, C-suite executives, and Private Equity Value Creation teams regarding growth opportunities on digital platforms and in D2C.Oversee the formulation, coordination, and execution of marketplace strategies for international clients, aligning with overarching e-commerce objectives.Manage e-commerce performance metrics for marketplaces, including KPI monitoring and reporting.Collaborate with specialists to develop and execute paid strategies on Amazon Ads and other platforms, ensuring high marketing efficiency and visibility.Assist in managing clients' Seller/Vendor Central accounts to guarantee account stability.Lead workshops, meetings, research initiatives, and stakeholder engagement for both client and internal projects.Enhance the Marketplace Offering through proactive business development and innovative sales strategies.

Join Cision, where we empower individuals to make a significant impact. Your voice matters, your innovative ideas are valued, and your unique perspective drives our collective achievement. As part of our global team, you'll flourish in a culture that promotes curiosity, collaboration, and innovation, making meaningful contributions to the brands we represent.Become a part of our journey in redefining communication and fostering authentic connections that matter. Whether addressing complex challenges or spearheading groundbreaking innovations, your growth is essential to our success, and together we will shape the conversations of the future.Empower your impact at Cision. Be seen, be understood, be you.The RoleA Customer Success Director will manage relationships with our most important and strategic clients, guiding them as they utilize Cision's and Brandwatch's product suite to make critical decisions within their organizations.The Customer Success team's mission is to cultivate a profound understanding of our clients' businesses, assist them in overcoming strategic obstacles, ensure the full adoption of our technology and services, and uncover opportunities to illustrate the impact our solutions have on their operations.

At Veeam, the world's leading provider of data resilience solutions, we empower organizations to maintain control over their data, regardless of location or circumstance. Our innovative offerings in data backup, recovery, portability, security, and intelligence safeguard the operations of over 550,000 clients globally. As we advance, we invite you to join our team, where your contributions can shape the future of data resilience and make a substantial impact for leading enterprises.Role OverviewThe Senior Director of Enterprise Renewals Account Management will serve as a pivotal strategic leader, driving both retention and growth within our expansive enterprise portfolio across the EMEA and APJ regions. This role is crucial for meeting renewal and new business objectives, enhancing Net Revenue Retention (NRR), and fostering a results-oriented, high-performance culture.Key ResponsibilitiesStrategic Coordination & Governance: Develop and implement collaborative frameworks across Renewals, Sales, Customer Success, Finance, and Legal to ensure execution of renewal strategies.Design engagement processes, playbooks, workflows, and training to ensure operational excellence.Lead the team to achieve Account Growth Quotas (Renewal + Expansion).Own forecasting accuracy for the pipeline and bookings in conjunction with sales counterparts.Devise win-back strategies for the enterprise segment.Deliver structured insights on customer and market trends within the enterprise domain.Impactful Communication: Act as a trusted advisor to executive leadership, simplifying complex renewal strategies into actionable insights.Organizational Influence: Shape policies and frameworks for renewal governance, pricing, and compliance across regions.Engage with C-Suite executives from customer organizations.Talent Development: Mentor a high-performing team, promoting a culture of accountability, innovation, and continuous improvement.

At Cision, we are dedicated to empowering individuals to create a significant impact. Your voice is valued, your ideas matter, and your unique perspective drives our collective success. As a member of our global team, you will thrive in an environment that promotes curiosity, collaboration, and innovation while making meaningful contributions to the brands we support. Join us in redefining the future of communication and fostering genuine connections that matter. Whether you are addressing complex challenges or spearheading innovative solutions, your growth will be a testament to our success, and together we will shape the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be yourself. The Role The Customer Success Director is responsible for managing relationships with our most significant and strategic clients, assisting them in leveraging Cision’s and Brandwatch’s product suite for critical decision-making within their organizations.The Customer Success team's mission is to cultivate a profound understanding of our clients’ businesses, help them navigate strategic challenges, ensure comprehensive adoption of our technology and services, and identify opportunities to showcase the value our solutions bring to their operations. Duties and Responsibilities The role encompasses the following responsibilities:Manage the overall relationship and retention of a portfolio of strategic customers, establishing trusted advisor relationships and ensuring clients derive maximum value from our products and services.Collaborate closely with clients to ensure they are adequately equipped to successfully adopt Cision and Brandwatch technologies, aligning their investments with their business objectives.Develop robust relationships with key stakeholders, nurturing active Cision advocates and executive sponsors within each account, positioning yourself as a trusted advisor.Document client feedback and product requests, advocating for them internally to influence our product roadmap in alignment with customer needs.Partner with clients to set strategic plans, goals, and key performance indicators, ensuring their success.

Join us in revolutionizing the cement and concrete industry towards a sustainable future.At alcemy, we are committed to significantly reducing the CO2 emissions associated with cement and concrete production, which accounts for approximately 8% of global CO2 emissions. As the second most utilized material worldwide, concrete's environmental impact is profound.We are leading the change! By harnessing the power of machine learning, we develop intelligent production control software designed for the cement and concrete supply chain, enhancing efficiency and facilitating large-scale production of low-carbon materials. Our software operates continuously in cement and concrete plants, optimizing production and making a tangible impact on reducing carbon emissions starting today. Currently, we empower our clients to save over 100,000 tons of CO2 emissions annually, with an ambitious target of saving 100 million tons by 2030.

Join Correlation One to empower the workforce for the AI economy!At Correlation One, we collaborate with enterprises and government entities to bridge essential gaps in data, digital, and technological skills. Our global initiatives, including the Data Skills for All (DS4A) program and various data competitions, not only uplift underrepresented communities but also accelerate career trajectories.Our mission is to democratize access to the data-centric careers of tomorrow. We partner with leading employers and governmental bodies, such as Amazon, Coca-Cola, Johnson & Johnson, USAID, and the U.S. Department of Defense, to turn this vision into reality.We offer completely free skills training programs, delivered virtually by industry experts, ensuring that learners overcome traditional barriers to career advancement. Our commitment to creating supportive, human-centered learning environments enables participants to foster technical skills and build confidence.Become part of our journey as we shape the future of the AI economy!About the Role:The Career Success Coach (CSC) is instrumental in ensuring the success of learners in Correlation One’s premier data training and employment programs. Collaborating with Teaching Assistants and program operations staff, the CSC will provide professional development coaching for a cohort of approximately 60 learners. The contract will commence one week before the program launch and conclude at the program’s end date. This position focuses on supporting our Amazon Machine Learning Data Associate program, set to launch in Q2 2026. Fluency in both German and English is required.The ideal candidate possesses:A deep passion for workforce development within the AI and machine learning landscape, driven by a desire to help learners acquire the skills necessary for impactful ML data associate roles within Germany’s thriving technology and innovation sectors.Empathy and cultural awareness, enabling effective communication with learners entering technical fields. The candidate should adeptly guide participants in building foundational ML/data skills, navigating Germany’s dynamic job market, and progressing towards fulfilling career outcomes.A collaborative spirit, with a penchant for developing and refining program strategies—such as learner engagement techniques, career readiness resources, and employer-aligned preparations—to ensure participant success across a variety of backgrounds and experience levels.Exceptional organizational and strong program and project management skills, with the ability to coordinate among diverse stakeholders (learners, instructors, employers, internal teams) while keeping long-term program goals—such as job placement, learner skill mastery, and stakeholder satisfaction—at the forefront.

As a Senior Customer Success Manager at Nintex, you will play a pivotal role in driving customer satisfaction and success. You will be responsible for developing strong relationships with our clients, understanding their needs, and ensuring they achieve their desired outcomes using our solutions. Your expertise will help clients navigate their journey with Nintex, and your insights will contribute to enhancing our products and services.

Role Overview apaleo is looking for a Director of Customer Success & Onboarding to shape how customers experience our platform from day one. This position can be based in Munich or performed remotely. What You Will Do Lead and refine onboarding processes to ensure customers get the most value from apaleo quickly. Drive customer satisfaction by building strong relationships and addressing needs as they arise. Work closely with teams across the company to improve our service and support offerings. Who We’re Looking For Significant experience in customer success and onboarding leadership roles. A record of improving customer satisfaction and optimizing processes. Strong collaboration skills and the ability to work across departments. If you have a background in customer success and want to help shape the experience for apaleo’s users, we’d like to connect.

doinstruct supports organizations as they onboard and empower their teams with scalable technology. As growth continues across the DACH region and internationally, the team is hiring a Senior Customer Success Manager (f/m/d) based in Berlin. This role centers on building and maintaining relationships with key enterprise clients, especially those navigating digital transformation. Role overview The Senior Customer Success Manager will take ownership of a portfolio of corporate and large accounts. The focus is on guiding clients through onboarding, adoption, renewal, and upsell stages. The position emphasizes long-term value, strong client retention, and supporting sectors undergoing digital change. What you will do Manage corporate and enterprise client accounts from onboarding through renewal and expansion. Serve as the main contact for assigned accounts, driving adoption and retention with a focus on Net Revenue Retention (NRR). Lead custom Proof of Concepts (PoCs) for complex clients, collaborating with Sales to improve deal outcomes and set up long-term partnerships. Create structured Success Plans that align client objectives with doinstruct’s product capabilities. Analyze adoption and usage data to inform client strategy and identify opportunities for expansion. Work closely with Account Executives throughout the sales and post-sale process, and coordinate with Product, Support, and Marketing teams as needed. Gather and share client feedback with the product team, and help refine onboarding and lifecycle strategies for large accounts. Build strong executive and operational relationships with mid-sized and enterprise clients, primarily in the DACH region with some international scope. Requirements 2–5 years of experience in Customer Success, Account Management, or SaaS Consulting, ideally handling enterprise or complex accounts. Background in growth-stage SaaS (Series A–C), preferably serving industrial or less tech-focused sectors. Experience partnering with Account Executives in commercial settings. Strong orientation toward outcomes, with the ability to set goals, track metrics, and articulate business impact. Skilled in value storytelling, interpreting adoption data, and participating in commercial discussions. Location: Berlin

Unleash the Power of AI Orchestration with n8n!n8n stands at the forefront of workflow orchestration, designed for a new era driven by AI. We empower technical teams to harness the freedom of coding combined with the rapidity of no-code solutions, enabling them to automate processes with unmatched efficiency. Supported by a vibrant community and over 500 integrations validated by builders, we are revolutionizing the integration of systems and scalability of impactful ideas.Since our inception in 2019, our team has expanded to over 220 diverse professionals across Europe and the US, all linked by a collaborative spirit with our main hub in Berlin. Throughout this journey, we have:Built a community of more than 650,000 active developers and creatorsAchieved over 145,000 stars on GitHub, ranking us among the world's top 40 projectsEarned recognition as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)Secured $240 million in funding, culminating in a $2.5 billion valuationJoin us and be part of this exciting journey. We encourage you to explore n8n, regardless of your technical background, and share a snapshot of your first workflow with us. Start your journey here: app.n8n.cloud/register.Now, we are on the lookout for a Senior Customer Success Manager to be the primary post-sales partner for our key enterprise accounts in the EMEA region. You will guide customers from their onboarding phase to achieving full-scale adoption of our solutions. Through a structured approach that includes kickoffs, success plans, quarterly business reviews (QBRs), and renewals, your role will be pivotal in translating product utilization into tangible business value and demonstrating clear ROI.In this role, you will proactively monitor potential risks and escalations, analyze customer health and adoption metrics to facilitate progress, and develop scalable playbooks and initiatives that enhance customer outcomes.Working closely with our Support, Solutions Engineering, Product, and Sales teams, you will transform technical success into sustainable revenue. This includes identifying upsell and cross-sell opportunities, driving renewals, and supporting an impressive ~120% net revenue retention (NRR) rate for our enterprise clients.

Role overview Ivalua seeks a Customer Success Manager to join the team in Frankfurt, Germany. This position supports clients as they adopt and use Ivalua’s solutions, serving as the main point of contact for assigned accounts. The Customer Success Manager plays a key role in ensuring customers have a positive experience from initial implementation onward, building strong partnerships along the way. What you will do Act as the primary contact for clients, handling their needs and responding to questions Guide customers through the implementation of Ivalua’s solutions Develop and maintain long-term relationships to support customer satisfaction and retention Support clients in achieving their objectives with Ivalua’s products This role directly shapes customer satisfaction and contributes to Ivalua’s ongoing success.

Role Overview As a Senior Customer Success Manager at cosuno in Berlin (hybrid), the focus centers on guiding customers in the construction industry through digital transformation. This position involves more than platform support: it calls for trusted advisory at the executive level. The work combines process consulting, change management, and multi-stakeholder coordination to help organizations modernize their workflows and establish lasting digital practices. What You Will Do Manage a portfolio of strategic key accounts, collaborating closely with management to shape and advance digital transformation in procurement processes. Develop tailored success plans that address broader organizational strategy, not just tool adoption. Oversee complex stakeholder management, mediating between groups from procurement and project management up to executive leadership. Act as a strategic process consultant: analyze current structures and help migrate traditional workflows into efficient digital processes. Lead comprehensive change management initiatives, anticipate resistance, and help embed a sustainable digital culture within client organizations. Safeguard long-term business value by conducting in-depth reviews, proactively identifying churn risks and upsell opportunities, and driving account growth. Mentor team members, sharing expertise in advising complex organizations and contributing to the ongoing development of customer success standards. What We Look For Extensive experience managing strategic enterprise clients in SaaS or management consulting.

Join one of Hamburg's fastest-growing digital agencies! We are seeking dynamic individuals to enhance our Customer Success Team starting as soon as possible!What does Cordes Consulting GmbH do?As a creative advertising agency, we empower craft businesses with innovative social media strategies, helping them attract more regional skilled professionals. We position medium-sized companies as attractive employers on social networks.If you are communicative and enjoy engaging with clients, this role is perfect for you. You will maintain close contact with our existing customers, capturing their needs and collaborating closely with our online marketing team to ensure their satisfaction.Key Responsibilities (after comprehensive onboarding):Conduct regular feedback calls with our clients regarding the progress of advertising campaigns.Address inquiries from clients about the collaboration and campaign progress (both verbally and in writing).Provide email support for incoming inquiries from existing clients.Ensure and enhance customer satisfaction.No prior experience in social media or marketing is required for our customer support positions. You will receive all necessary training during our thorough onboarding process.Salary: Senior Customer Success Manager (m/f/d): €4,800 gross per month.Opportunities for further development and advancement are available.The typical onboarding phase lasts 2–4 months.For more information about our company and your career at Cordes Consulting, visit www.cordes-karriere.de.What you can expect from us:Competitive compensation above industry average.Comprehensive internal training: Our training system ensures you learn everything necessary for your new role.Excellent advancement opportunities: We are planning significant growth in the coming years.A modern 400 sqm office in downtown Hamburg, close to public transport.

Deine AufgabenAls vertrauenswürdiger Berater bist du der erste Ansprechpartner für unsere Kunden in allen Fragen rund um den Customer Success in deinen Fachbereichen.Du entwickelst Strategien für den Markteintritt, die Erweiterung neuer Geschäftsbereiche oder bietest Unterstützung bei operativen Herausforderungen für diverse Kunden.Du bearbeitest aktiv deine Projekte und übernimmst die Verantwortung für deren gesamten Lebenszyklus.Du arbeitest eng mit anderen Partnern von Formel S zusammen und entwickelst gemeinsam Lösungen entlang der gesamten operativen Wertschöpfungskette unserer Kunden.Du leitest externe Partner sowie Projektteams und gewährleistest einen reibungslosen Projektablauf.Dein ProfilDu hast mindestens 5 Jahre Erfahrung im Bereich Customer Success in schnell wachsenden Unternehmen, idealerweise im Medien- oder SaaS-Bereich.Du verfügst über mehrere Jahre Management-Erfahrung.Du bringst umfangreiche Kenntnisse in mindestens einem der folgenden Bereiche mit: Bestandskundenmanagement, Onboarding- und Supportprozesse, Up- und Cross-Selling-Strategien, Wissensdatenbanken, Ticketing, Feedbackmanagement, Empfehlungsmanagement.Du bist technologieaffin und beherrschst sowohl Deutsch als auch Englisch sehr gut.Du zeichnest dich durch ein professionelles und kundenorientiertes Auftreten aus.

About ZscalerZscaler is at the forefront of digital transformation, enabling our customers to become more agile, efficient, resilient, and secure. As a leader in AI-driven enterprise solutions, we leverage the world’s largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovative approach safeguards our customers against cyber threats and data breaches by securely connecting users, devices, and applications from anywhere.At Zscaler, we prioritize impact over titles—trust is built on tangible results. We are in search of innovators who harness AI to amplify their effectiveness and thrive in a dynamic environment that leverages intelligent systems to counter evolving threats. We believe in transparency and encourage constructive, honest debate to reach the best ideas swiftly. Our high-performing teams are geared toward making a significant impact quickly and with exceptional quality. We’re cultivating a culture focused on customer obsession, collaboration, ownership, and accountability.If you are driven by purpose, enjoy tackling complex challenges, and wish to contribute to securing the AI era, we encourage you to join Zscaler and help shape the future of cybersecurity.RoleWe are seeking a Senior Technical Success Manager to become a vital part of our Customer Success Organization. This role is based in Germany and reports to the Manager of Technical Success Management. You will be the primary post-sales contact for customers as they navigate their Zero Trust journey, assisting them in adopting and maximizing Zscaler's solutions to achieve their digital transformation goals. Your responsibilities will focus on providing expert guidance, cultivating relationships, and ensuring successful solution adoption for our public sector clients.

Are you a passionate problem-solver with a knack for technology? As a Technical Customer Success Manager at Armissecurity, you will be at the forefront of ensuring our valued customers achieve their desired outcomes with our innovative security solutions. You will leverage your technical expertise and customer management skills to provide exceptional service and support, driving customer satisfaction and loyalty.Your role will involve collaborating with cross-functional teams to understand customer needs, delivering product training, and offering tailored solutions to enhance user experience. If you thrive in dynamic environments and are eager to make an impact, this opportunity is for you!

Senior Manager of Customer Success (m/f/d)Join Onapsis in Germany and be part of a mission to protect the most vital business applications that organizations rely on daily. With over 20% of the Fortune 100 depending on Onapsis to secure their business-critical applications, you will play a crucial role in ensuring their compliance and availability.Your Role as a Customer Success Senior Manager (m/f/d): You will act as both a mentor and a leader, crafting strategies for regional growth and guiding a team of Customer Success Managers (CSMs) and Renewal Representatives. Your focus will be on high-value global accounts, ensuring clients integrate our solutions seamlessly into their enterprise security frameworks.In this high-stakes environment, you will develop scalable customer journeys that address complex cybersecurity and SAP landscape challenges. Your leadership will cultivate a culture of 'Extreme Ownership' within your team, empowering them to excel while you serve as the link between product innovation and executive value realization.

Join our dynamic team as a (Senior) Agile Coach at moia, where you will spearhead agile methodologies and practices to enhance team performance and project outcomes. Collaborate with cross-functional teams to foster an agile culture, emphasizing continuous improvement and innovation.