About the job
About Our Team
Join our dynamic Technical Success team, dedicated to ensuring the seamless and secure implementation of ChatGPT and OpenAI API applications for a diverse range of developers and enterprises. As trusted advisors and strategic partners, we empower our customers to unlock the full potential of our innovative models and products. In the role of Solutions Engineer, you will collaborate with organizations across various industries, guiding them in transforming their operations through advanced solutions such as customer service optimization, automated content generation, and unique applications leveraging our cutting-edge models.
About the Position
We are seeking a highly skilled pre-sales Solutions Engineer to partner with our Large Enterprise and Digital Native clients, ensuring they derive substantial business value from our offerings via ChatGPT and the OpenAI API. You will engage with senior business stakeholders to identify their pre-sales requirements, shape their AI strategies, and pinpoint high-impact use cases and applications. Your role will involve collaboration with both business and technical teams to showcase the advantages of our solutions, recommend architectural frameworks, and support the initiation of their implementation and development efforts. You will work closely alongside Sales, Customer Success, Security, and Product teams to ensure a holistic approach to client engagement.
This position is based in our Munich office, operating under a hybrid work model of three days in-office each week. We also provide relocation assistance for new hires.
Key Responsibilities:
Provide an outstanding pre-sales customer experience by delivering expert technical knowledge, articulating the value proposition, and addressing inquiries related to our products, APIs, and large language models (LLMs).
Illustrate how the integration of ChatGPT and the OpenAI API can fulfill customers’ business objectives and deliver significant value through activities such as building and showcasing demos, defining use cases, suggesting architectural patterns, and offering comprehensive technical guidance.
Develop and maintain documentation, guides, and FAQs to address common inquiries and requirements identified during the pre-sales phase.
Cultivate customer advocacy by representing the customer perspective within internal teams, gathering feedback, identifying trends, and integrating insights into product development efforts.
Act as the initial point of contact for security and compliance inquiries, clarifying standardized resources, guiding customers to relevant materials (e.g., trust portal), and escalating complex requirements as needed.

