We are seeking a dedicated and enthusiastic Client Support Specialist to join our dynamic team at clipboard. In this role, you will be responsible for providing exceptional support to our B2B clients, ensuring they have the best experience with our services. You will act as a liaison between clients and our internal teams, addressing inquiries, resolving issues, and fostering strong client relationships.

Greetings from Ashby! We are Jason and Charlie, your Support Managers, and we are thrilled to announce openings for Product Support Specialists across the Americas.Please note: This position requires working one weekend day, with a weekday off in exchange. You will follow a schedule of either Tuesday–Saturday or Sunday–Thursday, with potential adjustments for holidays or business demands. Feel free to indicate your preferred working hours in your application.Over the years, we have cultivated a dedicated team of Ashby specialists who provide exceptional service through meticulous attention to detail, extensive product knowledge, and prompt, thoughtful support. By becoming part of our team, you'll help us maintain this world-class customer experience.In this role, you will engage with customers daily. Given the complexity of Ashby’s offerings, you will tackle a wide range of tasks, from troubleshooting intricate integrations to guiding clients through detailed workflows and best practices.You will also engage in projects aimed at enhancing our operations. Previous initiatives undertaken by our team include:Integrating and synthesizing technical insights from our Engineering Team to elevate the technical proficiency of the broader Support Team.Creating workflow automation to foster greater team collaboration and efficiency.At Ashby, we cherish a strong sense of ownership, prioritize principled decision-making over mere experience, and value thoughtful communication. These core values, which we will delve into during the interview process, shape our work culture.

Novakid is an online English language school for children ages 4 to 12. The program follows European CEFR standards, aiming to help young learners reach language levels similar to their English-speaking peers. The team includes more than 450 IT professionals and native-speaking teachers from the US, UK, and other countries. Role overview The Client Support Manager (Arabic) works remotely to assist Arabic-speaking families and students. This role focuses on making the learning experience smooth and positive for users who prefer to communicate in Arabic. What you will do Respond to questions and resolve issues for users in Arabic during lessons. Requirements Advanced or bilingual proficiency in Arabic. Location This is a remote position.

Join us at Tradeify, an innovative proprietary trading firm that excels in multi-asset trading with advanced, data-driven strategies and state-of-the-art technology. We collaborate with industry leaders like NinjaTrader and Tradovate to deliver a premier trading experience for our traders. Our mission is to empower exceptional traders by providing significant capital, advanced technology, and dedicated support, enabling them to excel in the intricacies of global financial markets.We foster a culture of quantitative analysis, meticulous risk management, and continuous learning. As we embark on an exciting growth journey, we are on the lookout for talented Trader Support Specialists to assist our proprietary traders during EMEA (Europe, Middle East, and Africa) time zones.

About Us:At Wrapbook, we revolutionize production payroll and accounting with our intuitive platform designed to streamline processes for production teams. Our comprehensive payroll solution brings together production, accounting, cast, and crew into one cohesive unit, enabling effortless management of projects, timely payments, expense tracking, and insightful data analytics. With Wrapbook, both teams and workers can manage their timecards and onboarding from any device, enhancing clarity and reliability in payroll while maximizing productivity.We proudly support a diverse range of clients, from emerging companies to industry giants like SMUGGLER, Tuff, and GhostRobot. Our dedicated team of over 250 professionals across the USA and Canada includes experts from SAG-AFTRA, DGA, IATSE, Teamsters, and leading tech companies like Amazon and Microsoft. Backed by prominent investors such as Jeffrey Katzenberg’s WndrCo and Andreessen Horowitz, we are in a robust financial position with $130M raised.Your Role – Senior Customer Support Specialist (Remote - US)We are seeking a passionate Senior Customer Support Specialist to enhance our Support Team. In this pivotal role, you will be instrumental in addressing product inquiries and resolving technical challenges for our crew members and client users with precision and care.As a Senior Customer Support Specialist, you will manage a variety of case types, ranging from frequent issues to intricate production scenarios. Based on your expertise and the needs of our business, you will either align with the Worker-focused scaled support team or the high-touch Partnership Team. Regardless of your assignment, your contribution will be vital in ensuring timely and compliant compensation for payees while delivering an unparalleled, concierge-level support experience.Key Responsibilities:Take ownership of a diverse portfolio of cases and incoming interactions via email, live chat, and phone (managed through Salesforce), acting as the primary contact from initial inquiry through resolution.Diagnose and troubleshoot product functionalities and production workflows: investigate issues, replicate bugs, identify root causes, and provide actionable next steps or workarounds.Effectively manage your case backlog with a sense of urgency and clear ownership: prioritize tasks based on customer impact, service level agreements, and possible escalations; proactively communicate with stakeholders.

Disclaimer: Please note that the most accurate and current information regarding our job openings—including descriptions, compensation, and benefits—can only be found on our official job board. For the latest listings, please visit: https://job-boards.greenhouse.io/ninjatrader.JOIN OUR JOURNEY TO BECOME THE #1 RETAIL TRADING PLATFORM GLOBALLYStep into the vibrant realm of NinjaTrader! As a frontrunner in trading platforms and futures brokerage, we empower traders to take charge of their financial futures. Our innovative products and services enhance the trading experience, whether you are a seasoned trader or just beginning your journey. NinjaTrader provides award-winning software and brokerage services, enabling traders to navigate leading financial markets with confidence. Our growth journey has been exhilarating. Since our inception in 2003, NinjaTrader has committed itself to understanding and supporting traders on their path to success, resulting in a user base of over 2 million and becoming the top-rated futures brokerage worldwide. But we’re just getting started. Continuously evolving, we push boundaries and modernize the futures industry. Our dedication to innovation ensures that users always have access to dynamic tools, real-time support, and a vibrant community of like-minded traders.

Company: Backblaze Role: Customer Support Administration Specialist Location: Remote , Argentina, Colombia, Costa Rica, India, Mexico, Philippines About Backblaze Backblaze is a public cloud storage company known for its focus on object storage. Since 2007, the team has grown from a small startup with less than $3 million in outside funding to a Nasdaq-listed company. Today, Backblaze manages more than three billion gigabytes of data for over 500,000 customers in 175 countries. Clients include businesses, developers, IT teams, and individuals. The company is committed to helping customers move away from costly legacy systems and realize the benefits of open cloud storage. Role Overview The Customer Support Administration Specialist works directly with customers to keep accounts running smoothly. This position handles administrative requests, resolves billing and product activation questions, and guides customers on product use and security. The role also answers basic questions about Backblaze software, such as installation and uninstallation, and serves as the first point of contact for technical issues, escalating them as needed. What You Will Do Help customers via chat and ticketing with account issues like billing adjustments, cancellations, and refunds Guide users through product activation and licensing steps Update and manage customer account information Show customers how to use features in the web interface and client apps Support customers in setting up security options and maintaining account health Triage technical problems and escalate them to the technical team when needed

Join metromakro as a Business and Client Analysis Specialist, where you'll play a pivotal role in analyzing client needs and business strategies. This is an exciting opportunity to leverage your analytical skills in a dynamic remote work environment, collaborating with teams to drive impactful business decisions.

Greetings! I'm Allie, the Head of Support at Ashby, and I'm thrilled to announce that we are expanding our team by hiring a Product Support Engineer to join us remotely in Europe! Role OverviewIn this pivotal role, you will be the frontline champion for our customers, expertly diagnosing and resolving technical challenges to ensure an outstanding customer experience. Your communication skills and problem-solving abilities will play a crucial role in maintaining high levels of customer satisfaction. You will investigate technical issues, identify trends in customer inquiries, and drive product improvements while empowering our Support team with your technical expertise. A strong grasp of integrations and platforms will be essential as you address customer queries about system integrations, data flow, and product functionality. Additionally, you will contribute significantly to our documentation and training strategies in collaboration with the Engineering and Support teams.Key Responsibilities:Technical Troubleshooting: Acquire an in-depth understanding of Ashby’s systems to effectively diagnose technical issues and implement timely resolutions for our customers. Provide expert support for integration issues, API inquiries, and bug reports.Integration Expertise: Utilize your comprehensive knowledge of integration frameworks to resolve complex integration challenges. Proactively recognize customer pain points to recommend product enhancements and optimize integration processes.Customer-Centric Approach: Deliver exceptional service, ensuring our clients feel valued and supported throughout their experience.Collaboration with Engineering: Partner with the Ashby Engineering team to escalate issues, share insights, and contribute to continual product improvement.Documentation Management: Develop and maintain comprehensive documentation of support processes, common challenges, and solutions to enhance our knowledge base.Continuous Improvement Initiatives: Collect, analyze, and communicate customer feedback to the engineering team to inform product development and enhancements.Knowledge Sharing: Disseminate your growing knowledge throughout the Support Team to foster a holistic understanding of our platform.

Job Overview:As an International Client Account Manager, you will play a pivotal role in fostering and maintaining strong relationships with our global clients. Your primary focus will be on understanding client needs, developing tailored strategies, and ensuring the highest levels of service delivery. You will be the go-to contact for clients, adeptly handling their inquiries, resolving issues, and facilitating seamless communication between clients and our internal teams.Key Responsibilities:Client Relationship ManagementBuild and nurture enduring relationships with clients, ensuring their needs are met and expectations exceeded.Serve as the primary liaison for clients, responding to inquiries and communications with promptness and professionalism.Organize meetings and engagements to maintain strong client relationships.Conduct regular check-ins to review progress and solicit valuable client feedback.Client SupportProvide timely and effective support to clients, swiftly resolving any issues that arise.Facilitate communication between clients and our technical support teams as needed.Ensure clients are well-informed and trained regarding our products and services.Account ManagementOversee client accounts to guarantee timely delivery of services and alignment with client expectations.Identify and pursue opportunities for upselling and cross-selling additional services.Prepare and present comprehensive reports to clients on performance metrics, project updates, and relevant data.Invoice ManagementReview and approve client invoices to ensure accuracy in accordance with contractual obligations.Resolve any discrepancies or issues related to billing in a professional manner.Communicate with clients regarding invoice inquiries and payment statuses.Internal CollaborationWork closely with internal teams (including procurement, project management, and service delivery) to ensure the smooth execution of services.Manage timelines, budgets, and resources effectively to meet client needs.

Join Us in Shaping the Energy of Tomorrow with Energreen At Energreen, you’re not just taking a job; you’re embarking on a mission. Together, we assist businesses in transitioning to sustainable energy consumption through innovative, cost-effective, and future-oriented solutions. In an environment that prioritizes entrepreneurship, growth, and impact, you have the opportunity to take initiative and make a real difference.Your Role as a B2B Energy ExpertAs a B2B Energy Expert, you will be the key contact for professional clients. You will advise SMEs and corporations on solar energy, charging solutions, and energy storage while guiding them through their energy transition. You will blend strategic insight with commercial acumen to foster long-lasting partnerships.What Will You Do?Proactively seek new B2B clients through cold prospecting, networking events, strategic partnerships, and marketing campaigns.Build and maintain sustainable relationships with business owners, facility managers, and decision-makers.Analyze energy needs and business objectives, translating them into profitable, tailored Energreen solutions.Advise on return on investment, tax benefits, subsidies, and energy savings.Manage sales processes from initial contact to contract signing and handover to installation.

Join hascoinvest as a B2B Account Manager and lead our growth initiatives.In this role, you will actively develop your own customer portfolio while successfully attracting new clients. Your targeted approach to prospects involves scheduling meetings and converting commercial opportunities into tangible revenue. You are adept at getting to the heart of discussions, analyzing the energy needs of organizations, identifying savings opportunities, and translating them into tailored solutions within our energy ecosystem. You are not merely selling a service; you are fostering strategic partnerships. You will oversee the commercial process from the initial contact to final signatures, diligently following up, addressing objections, and maintaining momentum throughout the deal. Additionally, you will nurture existing accounts, identify upsell and cross-sell opportunities, and ensure lasting customer relationships.Your Role as an Account ManagerYou engage, listen, and close deals with SMEs and other professional clients. In your conversations, you will demonstrate how our solar panels directly reduce energy costs while providing years of free green energy, how smart battery solutions enable effective energy storage, and how charging stations allow businesses to efficiently charge their electric fleet—all integral components of the Energreen ecosystem.You assess client needs and tailor solutions accordingly. You take the time to understand what a client truly requires, chart their energy consumption and objectives, and illustrate why investing in solar panels, home batteries, charging solutions, and dynamic energy contracts is beneficial both financially and sustainably.You convert discussions into orders. You prepare quotes that perfectly align with customer requirements and ensure these quotes are turned into orders, enabling clients to start saving and becoming more sustainable promptly.You focus on continuous growth. You will participate in targeted sales and product training, learn from your colleagues, and apply new techniques immediately. Providing and receiving feedback is essential, as together we grow stronger.

As a B2B Account Manager at Hascoinvest, you will play a pivotal role in driving growth and establishing lasting partnerships.You will actively cultivate your own portfolio of clients while successfully attracting new customers. Your approach to prospects is targeted, scheduling appointments, and converting commercial opportunities into tangible revenue. You quickly get to the heart of discussions, analyzing organizations' energy needs, identifying savings opportunities, and translating those insights into tailored solutions within our energy ecosystem. You are not just selling a service, but rather fostering a strategic collaboration. You will oversee the sales process from initial contact to contract signing, diligently following up, addressing objections, and maintaining momentum throughout the deal. Additionally, you will manage existing accounts, identify upsell and cross-sell opportunities, and ensure the development of long-term customer relationships.Your Role as an Account ManagerYou engage with SMEs and other professional clients, listening and closing deals. In your conversations, you will demonstrate how our solar panels directly reduce energy costs and provide years of free green energy, how smart battery solutions enable energy storage, allowing clients to benefit from dynamic energy rates, and how charging stations facilitate efficient and cost-effective charging for their electric fleets—all integral components of the comprehensive Hascoinvest ecosystem.You analyze needs and translate them into customized solutions. You listen to what a client truly requires, evaluate their energy consumption and goals, and illustrate the financial and sustainable benefits of investing in solar panels, home batteries, charging solutions, and dynamic energy contracts.You convert discussions into orders. You craft proposals that closely align with the client's desires, ensuring these proposals become orders so clients can promptly begin saving and transitioning to sustainable practices.You are committed to continuous growth. You participate in targeted sales and product training, learn from your colleagues, and immediately apply new techniques. Providing and receiving feedback is essential, as it strengthens the entire team.

As a B2B Account Manager at Hascoinvest, your primary focus will be driving growth.You will actively develop your own client portfolio and successfully engage new customers. Your role involves targeted outreach to prospects, scheduling meetings, and converting commercial opportunities into tangible revenue. You have the ability to quickly identify the core needs of organizations during conversations. By analyzing their energy requirements, you will uncover savings opportunities and translate them into tailored solutions within our energy ecosystem. Rather than selling standalone services, you will foster strategic partnerships. You will oversee the commercial process from initial contact to contract signing, diligently following up, addressing objections, and maintaining momentum in the deal-making process. Additionally, you will nurture existing accounts, identify upsell and cross-sell opportunities, and ensure long-term client relationships.Your Role as an Account ManagerYou will engage with SMEs and other professional clients through calls, listening to their needs, and closing deals. In your discussions, you will demonstrate how our solar panels can significantly reduce energy costs while providing years of free green energy, how smart battery solutions enable efficient energy storage and help clients benefit from dynamic energy tariffs, and how charging stations allow businesses to charge their electric fleets efficiently and cost-effectively, all part of the integrated Energreen ecosystem.You will analyze needs and translate them into customized solutions. By listening to what clients genuinely require, mapping their energy consumption and objectives, you will illustrate the financial and sustainable benefits of investing in solar panels, home batteries, charging solutions, and dynamic energy contracts.You will convert discussions into orders. You will prepare proposals that perfectly align with the client's requirements and ensure these proposals turn into orders, enabling clients to start saving and transitioning to sustainability quickly.You will continuously grow. You will participate in targeted sales and product training, learn from colleagues, and apply new techniques immediately. Providing and receiving feedback is part of the process, as we strengthen together.

Strategic Implementation Specialist - EMEAHello! I’m Morgan, the Implementation Manager at Ashby. Our commitment to our customers is paramount, especially during the implementation phase. We pride ourselves on being responsive and collaborative partners, focusing not only on delivery but also on thoughtful execution. This role is vital in ensuring our new customers begin with a robust foundation and a clear trajectory for success. I am excited to welcome our next Implementation Specialist to the growing Professional Services team within Ashby’s Customer Success organization. You will play a pivotal role early in the customer journey, ultimately enhancing the entire customer experience.About This Position:As our Implementation Specialist, you will take charge of managing and executing the comprehensive implementation of Ashby’s solutions for various new customers. Your direct collaboration with clients in our Strategic (primarily Enterprise) segment will involve developing and executing implementation plans that guarantee a positive customer experience and a swift realization of value. Your aim is to support our customers, ensuring they are quickly operational with Ashby to achieve their anticipated outcomes.

EDI Analyst I - Remote (B2B SaaS)At Prompt, we are transforming the landscape of healthcare by providing cutting-edge, automated software solutions tailored for rehabilitation therapy businesses, their teams, and the patients they serve. As the leading innovator in the physical therapy EMR space, we are on the lookout for an EDI Analyst I to join our rapidly growing EDI/ERA Department and play a pivotal role in our expansion.This position offers a unique opportunity to significantly influence our industry-leading EDI/ERA Department, which boasts a Net Promoter Score that exceeds our competitors by 40 points. We are searching for a proactive individual who is ready to generate fresh ideas, tackle ambitious challenges, and build upon successful strategies.Join us in our mission to elevate Prompt to new heights!Why Choose Prompt?CHALLENGING PROBLEMS: At Prompt, you will engage with complex challenges that have long affected the healthcare sector.EXCEPTIONAL TEAM: Our success is driven by a collective of highly skilled professionals who have previously excelled in their fields, uniting to create the most advanced software for physical, occupational, and speech therapists.WORK-LIFE BALANCE: We value smart work over hard work. While we put in the hours when necessary, we empower you to manage your own workload effectively.POSITIVE IMPACT: Prompt helps outpatient rehabilitation organizations enhance patient care while minimizing environmental waste. Our innovative approach reduces the need for surgeries and narcotic pain treatments, as we transition a traditionally paper-heavy industry to digital.Your Role:As an EDI Analyst I, you will be a key contributor in providing exceptional support to our clients through our chat and email channels, addressing all inquiries related to 837 and 835 transactions.Key Responsibilities:Cultivate a comprehensive understanding of our Revenue Cycle Management (RCM) and Clearinghouse capabilities to effectively resolve customer inquiries through our single-channel support system.Address and resolve routine support ticket issues promptly, including Clearinghouse rejections, EDI rules, and assistance with ERA/EDI applications.Collaborate with the EDI/ERA team to improve processes and enhance client experience.

Job OverviewWe are seeking a dedicated Remote Client Account Manager to cultivate and oversee our client relationships, ensuring exceptional satisfaction and loyalty. In this pivotal role, you will gain a deep understanding of client requirements, devise and execute strategies to fulfill those needs, and guarantee the delivery of top-tier services. As the primary liaison for clients, you will adeptly handle inquiries, resolve issues, and facilitate effective communication between clients and our internal teams.Key ResponsibilitiesClient Relationship ManagementBuild and sustain robust relationships with clients.Serve as the main point of contact, addressing client inquiries and communications with efficiency.Organize meetings and engagement opportunities for clients.Conduct regular check-ins to assess progress and collect client feedback.Client SupportDeliver prompt and effective support to clients, resolving any issues they may encounter.Act as a liaison between clients and technical support teams as needed.Ensure clients are well-informed and trained on our products and services.Account ManagementOversee client accounts, ensuring services are delivered promptly and meet expectations.Identify opportunities for upselling and cross-selling additional services or products.Prepare and present regular performance reports, project updates, and relevant data to clients.Invoice ManagementReview and approve client invoices for accuracy and compliance with contractual obligations.Address and resolve discrepancies related to billing.Communicate with clients about invoice inquiries and payment statuses.Internal CoordinationCollaborate with internal teams (procurement, projects, service) to ensure seamless service delivery and address any issues.

Job Title: Associate Billing Success Manager (B2B SaaS)Company Overview:At Prompt, we are at the forefront of transforming the healthcare landscape by providing cutting-edge, automated software solutions for rehab therapy businesses. As the leading innovator in the therapy EMR sector, we are seeking an enthusiastic Associate Billing Success Manager (BSM) to join our dynamic team. In this pivotal role, you will become a trusted billing expert for our customers, guiding them through our support channels and onboarding processes, while playing an essential part in our BSM team.This position offers a unique opportunity to significantly influence our award-winning Customer Success Team, which boasts a Net Promoter Score that surpasses our competitors by 81 points—customers genuinely appreciate what we do at Prompt! We are looking for a proactive individual who is eager to contribute innovative ideas, tackle substantial challenges, and enhance our successful strategies.Your journey begins with our comprehensive Billing Success Manager Onboarding program (lasting 3-6 months), after which you will fully transition into a Billing Success Manager, ready to undertake all BSM responsibilities outlined below.Join us in our mission to elevate Prompt and make a meaningful impact in the healthcare industry.Why Choose Prompt?Exciting Challenges: At Prompt, we tackle complex issues that have long hindered the healthcare sector.Exceptional Team: Our success is driven by a group of highly skilled individuals who have made significant contributions in their fields before joining forces to create unparalleled software for rehab therapists.Balanced Work Environment: While we are committed to our work, we prioritize smart strategies over sheer effort, allowing you to manage your workload effectively.Meaningful Contributions: We empower outpatient rehab organizations to deliver superior patient care while minimizing environmental impact, transitioning a traditionally paper-heavy industry into a digital future. It’s rewarding to know the positive difference we make!The Role:In this role, you will become proficient in the Prompt platform, providing training and process implementation support to billing team members utilizing our software. You will collaborate with third-party billing organizations to ensure seamless integration and operation.

SupportYourApp delivers technical and customer support services to global technology companies, working in more than 30 countries and supporting clients in 60 languages. Since 2010, the team has partnered with organizations such as MasterCard, Calm, and MacPaw. The company focuses on secure, efficient support for SaaS, software, and hardware products. This remote Technical SaaS Support Specialist position is based in Porto, Portugal. The role centers on providing support in both French and English, helping users resolve technical and account issues for SaaS platforms. What you will do Deliver multilingual customer and technical support in French and English using email, phone, chat, and video calls Troubleshoot issues, escalate complex requests, and keep users updated on progress Identify, reproduce, and report bugs to Product and Development teams Gather customer feedback to spot recurring needs and suggest platform improvements Meet service standards by tracking KPIs such as response time, resolution rate, and customer satisfaction Document all customer interactions in the CRM system Stay up to date on platform changes, new policies, and industry trends Handle high volumes of requests during peak periods, holidays, and major events Requirements Fluency in both French and English Experience supporting SaaS or technical products is helpful Comfort working remotely and communicating with a multicultural team