Customer Success Coach - Senior Leadership Role

Role Overview Jobgether is hiring a Customer Success Coach for a senior leadership position based in Romania. This fully remote role centers on one-on-one coaching, supporting leaders in technology and related fields. The focus is on helping clients strengthen leadership abilities, improve communication, and address workplace challenges. What You Will Do Deliver personalized coaching sessions to leaders in tech and tech-adjacent industries Guide clients in developing leadership skills and navigating complex workplace situations Participate in a global, mission-driven coaching community Engage in structured training to further develop coaching techniques Who We’re Looking For Extensive experience in customer success or senior leadership roles Strong industry knowledge, especially in technology or related sectors Demonstrated empathy, emotional intelligence, and commitment to people development Interest in coaching as a core part of your career Location and Work Environment This position is fully remote and open to candidates based in Romania. Join a global team focused on growth and leadership development.

The Technical Customer Success Manager at Jobgether supports clients in Romania as they use the company’s solutions. This role combines technical support with customer relationship management to help clients reach their goals. Role overview Work directly with clients to understand their needs and help them get the most out of Jobgether’s products. Build strong connections by offering guidance, troubleshooting technical issues, and ensuring clients feel supported throughout their journey. Key responsibilities Onboard new clients and guide them through initial setup Conduct training sessions to help clients use Jobgether’s solutions effectively Serve as a point of contact between clients and technical teams Provide tailored support to address specific client needs What you bring Experience in technical support or customer success roles Strong communication and relationship-building skills Ability to understand client goals and provide relevant solutions

Role overview Jobgether is hiring a Director of Customer Success based in Romania. This position leads the customer success team with a focus on satisfaction and long-term client retention. The Director will play a key role in shaping how clients experience Jobgether’s services. What you will do Create and carry out strategies to enhance the customer experience Lead, manage, and mentor a group of Customer Success Managers Strengthen relationships with important clients and maintain regular communication Gather and review customer feedback, analyzing relevant metrics to improve services Monitor evolving client needs to ensure Jobgether’s solutions remain effective and relevant

Role Overview MariaDB Corporation Ab is hiring a Customer Success Manager to help clients reach their goals with MariaDB’s database products. This is a fully remote role based in Romania. What You Will Do Work directly with customers to understand their business needs and objectives Offer guidance on using MariaDB’s database solutions effectively Build and maintain strong, long-term client relationships Support customers to help them achieve success with MariaDB products

Role overview Jobgether is seeking a Customer Success Manager based in Romania to work with clients in the defence and intelligence sectors. This role centers on guiding customers through their experience with Jobgether’s solutions, providing attentive support and clear communication at every stage. What you will do Serve as the primary contact for defence and intelligence clients, handling inquiries and ongoing needs Assist customers as they adopt and use Jobgether’s products, ensuring smooth onboarding and continued satisfaction Build and maintain strong relationships to encourage client retention Collect feedback from clients and share insights to help improve Jobgether’s offerings Requirements Proactive and organized approach, with a commitment to customer satisfaction Genuine interest in the defence and intelligence industries Experience in customer success or a similar client-facing position is considered an advantage

jobgether seeks a Customer Success Specialist to join the team in Romania. This position follows a morning schedule. The core goal is to help customers get the most value from jobgether’s products and services. The role centers on guiding clients, answering questions, and ensuring a smooth experience throughout their journey. Key Responsibilities Engage with customers to understand their needs and objectives Support clients and resolve questions about jobgether’s offerings Assist users in making the most of available features and tools Collaborate with team members to enhance the overall customer experience What We’re Looking For Enjoys working directly with customers Communicates clearly and solves problems effectively Ready to work as part of a collaborative team Motivated to help others and create a positive impact Why jobgether? Join a growing company that values new ideas and teamwork Supportive environment focused on high standards Morning schedule supports work-life balance

Role Overview Veeam Software is hiring a Customer Success Representative in Bucharest to support French-speaking clients. This position focuses on helping customers get the most from Veeam solutions and building strong, lasting relationships. What You Will Do Engage with French-speaking clients to understand their needs and answer questions Provide support and guidance to ensure customers succeed with Veeam products Work closely with teams across the company to share customer feedback and help improve products and services Help clients address challenges and reach their goals using Veeam solutions What Helps You Succeed Strong communication skills in both French and English Experience or interest in customer service Ability to work well with different teams and departments This role offers the chance to make a real impact on customer satisfaction and product improvement at Veeam Software.

Role overview Jobgether is seeking a Customer Success Manager in Romania to support a partner company. This role centers on guiding enterprise and mid-market clients as they adopt an AI-driven SaaS platform. The position combines customer strategy, technical problem-solving, and commercial responsibility. What you will do Serve as a trusted advisor to senior client stakeholders, connecting business goals with measurable outcomes through data-focused workflows and AI-powered tools. Oversee complex customer initiatives, clarifying objectives and priorities even when requirements are evolving or unclear. Build and maintain strong client relationships with a focus on satisfaction, retention, and growth. Balance strategic planning with hands-on execution, adapting quickly to change and collaborating across teams. Identify opportunities for clients to expand their use of the platform and support commercial advancement. Who thrives here People who enjoy working where priorities shift and collaboration matters. Individuals able to translate broad business objectives into actionable plans and measurable results. Those comfortable navigating ambiguity and shaping processes as they go. Location This position is based in Romania.

Your Role:Transform Challenges into Opportunities: When customers hesitate to accept our offerings, you will proactively engage with them via phone to comprehend their concerns, address objections, and win them back to our services.Guide the Customer Journey: You will expertly navigate customers through our processes, ensuring a seamless experience while successfully arranging their final evaluations at one of our numerous branches across Germany and Austria.Boost Sales: Your mission will be to convert customer interest into actionable outcomes, driving sales and enhancing customer satisfaction.Build Lasting Trust: As the initial point of contact, you will go above and beyond to ensure our clients' expectations are not only met but consistently exceeded, turning leads into loyal customers.

Your Role:Transform Declines into Opportunities: Reach out to customers who have hesitated on our offer, understanding their concerns, addressing objections, and working to win them back.Manage the Customer Experience: Guide customers through our process and assist in scheduling a final evaluation at one of our 70 branches across France.Boost Sales: Convert customer interest into actionable steps, driving successful outcomes.Build Trust: As the first point of contact, your role will be pivotal in exceeding client expectations and transforming leads into loyal customers.

Veeam Software helps organizations worldwide protect and understand their data. With a focus on data and AI trust, Veeam supports over 550,000 customers by delivering solutions for data resilience and security management. The team works with well-known brands and continues to grow its presence globally. Role Overview The Senior Customer Success Representative for Named Accounts manages customer maintenance contract renewals in a dedicated territory. This role centers on delivering strong customer experiences, ensuring retention, and identifying opportunities for upselling premium services and add-ons. Success in this position ties directly to revenue bookings and exceeding performance quotas. What You Will Do Meet or surpass quotas tied to territory renewal and expansion goals. Maintain a healthy annual pipeline by contacting customers at least 9 months before their support expires, conducting technical environment health checks, and offering proactive support to encourage full product adoption. Engage customers to introduce new features, promote additional products, align solutions with business outcomes, and facilitate renewals while driving account growth through upgrades and new licenses. Identify and understand key stakeholders at both customer and partner organizations, adapting strategies to their needs. Contact customers whose support has lapsed to encourage service reactivation. Work closely with Deal Desk, Legal, Sales, and other teams to prepare enterprise renewal agreements and manage special terms. Communicate and negotiate complex offers effectively with executive-level contacts. Deliver accurate forecasting and business analysis, sharing insights to support strategic decision-making. Location Bucharest, Romania Language Requirements Bilingual proficiency in Russian and English is required for this role.

Your Role:Transform objections into opportunities: Engage with customers who decline our offer by calling them to uncover their concerns, addressing objections, and successfully winning them back.Guide the customer experience: Facilitate the customer journey by assisting them through the process and ensuring they can schedule a final evaluation at one of our 60 branches located in Spain.Boost Sales: Convert customer interest into actionable commitments.Build Trust: As the initial point of contact, you will play a crucial role in exceeding our clients’ expectations and fostering loyalty.

Veeam, recognized as the top global leader in data resilience, empowers businesses to maintain control over their data anytime and anywhere. Our robust solutions include data backup, recovery, portability, security, and intelligence. Operating from Seattle, we serve over 550,000 clients worldwide who rely on Veeam to ensure their operations remain uninterrupted. Join us in our mission to grow, learn, and drive meaningful change for some of the world's most prominent brands. Step into the future of data resilience with confidence alongside us.About the RoleWe are looking for a naturally collaborative and articulate individual who is exceptionally organized, possesses a solid technical understanding of Veeam products, and is driven by enhancing customer success and outcomes. This role requires a blend of soft skills and strong technical knowledge. As a Customer Success Specialist, you will work within a pooled Success model to provide broad coverage for customers without a Named Customer Success Engineer (CSE). Your responsibilities will include responding to usage, churn, and expansion triggers from the customer health dashboard to promote adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings within the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

Role overview Veeam Software is looking for a Customer Success Representative to join the Velocity team in Bucharest. This position works with German-speaking clients, helping them get the most value from Veeam's software. Building strong relationships and supporting customers as they use Veeam products are central to this role. What you will do Serve as the main contact for customers who speak German Guide new clients through onboarding and help them start using Veeam solutions smoothly Offer ongoing support, answering questions and resolving concerns Identify chances to suggest additional services that match customer needs Collaborate with internal teams to solve issues and ensure a positive experience for each client Requirements Fluent in both German and English Clear and effective communication skills Strong attention to detail and ability to solve problems Proactive mindset in supporting customers Interest in technology and customer success Location This position is based in Bucharest, Romania.

Join Veeam, the world leader in data resilience, where we empower businesses to take full control of their data anytime, anywhere. Our comprehensive solutions for data backup, recovery, portability, security, and intelligence safeguard over 550,000 customers globally. As we continue to innovate and grow, we invite you to be part of a team that makes a significant impact for some of the biggest brands in the world. Embrace the future of data resilience with us, and move forward confidently.About the RoleWe are seeking a collaborative and articulate Security Success Engineer with strong organizational skills and a robust technical understanding of Veeam products. This role is all about maximizing customer success through both soft and technical skills. You will work closely with Customer Success Engineers (CSEs) and Account Executives (AEs) to ensure optimal outcomes for our security-related products and use cases within the Veeam Data Platform (VDP). Your responsibilities will include leading readiness checks, data modeling, and risk discussions with CISO/CIO stakeholders, as well as monitoring telemetry and maturity against the Veeam Data Resilience Maturity Model (DRMM) to enhance posture and identify growth opportunities.What You’ll DoEngage with customers on security-related architectures and risk topics within the Veeam Data Platform (VDP).Conduct readiness checks and lead data modeling efforts to validate solution designs and facilitate quicker decision-making.Monitor attack surfaces and vulnerabilities, track telemetry, identify trends, and capture health check opportunities.Validate architectural designs to mitigate risks and expedite time-to-value for our customers.Identify and communicate expansion opportunities; analyze consumption trends and organize checkpoint reviews in collaboration with AEs.Collaborate with CISO/CIO stakeholders for risk assessments and opportunity discussions, synthesizing inputs from account health and CSE-led QBRs.Support AEs in security and AI-driven expansion initiatives; influence roadmap priorities alongside CSE counterparts.Operate as a pooled resource across Enterprise accounts.

Join Veeam, the leading global provider of data resilience solutions, as we empower businesses to take full control of their data, anytime and anywhere. With over 550,000 customers worldwide, Veeam specializes in data backup, recovery, portability, security, and intelligence. We are headquartered in Seattle, and we invite you to be part of our journey as we continue to grow and innovate, impacting the world's largest brands. The future of data resilience is bright—move forward fearlessly with us!About the RoleWe are seeking a highly collaborative and organized Customer Success Engineer with a strong technical background in Veeam products. You will play a crucial role in driving long-term customer success by leading onboarding, adoption, and optimization initiatives. Your expertise will help us proactively identify churn risks, manage migrations, and uncover upsell opportunities through in-depth disaster recovery and resilience (DR&R) assessments, recovery simulations, and quarterly resilience reporting.

At Veeam, the premier global leader in data resilience, we empower businesses to manage their data seamlessly—anytime, anywhere. With our innovative solutions in data backup, recovery, portability, security, and intelligence, we serve over 550,000 customers worldwide, ensuring they can maintain continuous operations. Join us in our mission to revolutionize data resilience and make a significant impact for some of the world’s most renowned brands. Together, let's venture boldly into the future of data management.Role OverviewThe Customer Success Representative (Inside Accounts) plays a crucial role in ensuring the timely renewal of customer maintenance contracts within the designated territory. This fast-paced position focuses on high-volume renewals, where you will prepare and deliver quotes directly to customers and their partners. Your primary goal will be to foster customer retention and satisfaction, making customer success your utmost priority. Additionally, you will reactivate lapsed accounts, identify upsell and cross-sell opportunities, and uphold exceptional operational standards.Your responsibilities will include:Managing contract renewals effectively within your assigned territory to safeguard and enhance Veeam’s maintenance revenue.Prioritizing customer success by striving to maximize retention and satisfaction levels.Proactively monitoring expiring agreements, initiating actions 4+ months prior to expiration to secure contract continuance.Engaging with customers with expired maintenance to explore reinstatement opportunities, including cold calling.Delivering accurate and timely proposals and quotes aligned with customer or partner agreements.Collaborating with internal teams (Deal Desk, Sales, Operations) for special pricing requests and non-standard quotes.Addressing inquiries from customers and partners regarding quotes, pricing, co-terming, upselling, and maintenance contract reinstatement.Supporting license transfer requests and guiding customers and partners in utilizing the appropriate support channels.Maintaining high standards of Salesforce (SFDC) hygiene.

Veeam, recognized as the leading global innovator in data resilience, empowers businesses to maintain full control over their data anytime and anywhere. With a focus on data backup, recovery, portability, security, and intelligence, Veeam serves over 550,000 clients globally, ensuring their operations run smoothly. Join us in our mission to innovate and create a significant impact for some of the world’s most prominent brands. Step into the future of data resilience with confidence.About the RoleThe Customer Success Representative (Commercial Accounts) plays a vital role in renewing customer maintenance contracts within their designated territory. This position involves delivering quotes directly to customers and/or channel partners while ensuring an exceptional customer experience and high retention rates. The primary objective is customer success, alongside upselling premium services and identifying additional sales opportunities for Veeam products. This role emphasizes driving revenue growth and surpassing quotas through customer retention.What You’ll DoExceed quota objectives related to renewal and expansion goals within your territory.Manage the annual pipeline effectively by engaging with customers well in advance of support expiration to assess customer experiences and conduct health checks.Identify key stakeholders at both customer and partner sites, understanding their priorities and working backward from their needs.Proactively reach out to customers with lapsed support to reactivate their services.Collaborate across departments to enhance customer outcomes.

Veeam Software is seeking a Customer Success Renewals Representative to join the Inside Commercial team supporting the UK&I region. This position is based in Bucharest, Romania. Role overview This role focuses on managing the renewal process for existing customers. The goal is to support ongoing satisfaction and encourage loyalty among clients in the UK and Ireland. Regular communication with customers and internal teams is central to the position. What you will do Oversee and coordinate renewal activities for assigned accounts Engage proactively with customers to address questions and ensure a smooth renewal experience Work closely with internal stakeholders to resolve issues and maintain strong client relationships Requirements Strong communication and relationship-building skills Ability to manage multiple tasks and priorities in a customer-facing role Comfort working with teams and clients across regions

Veeam Software is at the forefront of data management and AI trust, dedicated to helping organizations fully understand, secure, and maintain the resilience of their data and AI systems. As the industry leader in both data resilience and data security posture management, Veeam is designed to integrate identity, data, security, and AI risk management seamlessly. With headquarters in Seattle and a presence in over 30 countries, Veeam proudly protects more than 550,000 customers worldwide, instilling confidence in their ability to operate effectively. Join us as we strive for excellence, adapt, and contribute significantly to the success of some of the largest brands globally.About the RoleThe Associate Specialist in Technical Success Management will play a pivotal role in supporting our customers in their journey with Veeam Data Cloud. You will be responsible for fostering customer relationships, providing technical guidance, and ensuring the successful implementation and use of our products. Your expertise will help clients maximize their investment and achieve their business objectives.