Customer Success Manager - AI-Driven Solutions

Role overview Jobgether is seeking a Customer Success Manager in Romania to support a partner company. This role centers on guiding enterprise and mid-market clients as they adopt an AI-driven SaaS platform. The position combines customer strategy, technical problem-solving, and commercial responsibility. What you will do Serve as a trusted advisor to senior…

Role Overview MariaDB Corporation Ab is hiring a Customer Success Manager to help clients reach their goals with MariaDB’s database products. This is a fully remote role based in Romania. What You Will Do Work directly with customers to understand their business needs and objectives Offer guidance on using MariaDB’s database solutions effectively Build and maintain strong, long-term client relationships Support customers to help them achieve success with MariaDB products

The Technical Customer Success Manager at Jobgether supports clients in Romania as they use the company’s solutions. This role combines technical support with customer relationship management to help clients reach their goals. Role overview Work directly with clients to understand their needs and help them get the most out of Jobgether’s products. Build strong connections by offering guidance, troubleshooting technical issues, and ensuring clients feel supported throughout their journey. Key responsibilities Onboard new clients and guide them through initial setup Conduct training sessions to help clients use Jobgether’s solutions effectively Serve as a point of contact between clients and technical teams Provide tailored support to address specific client needs What you bring Experience in technical support or customer success roles Strong communication and relationship-building skills Ability to understand client goals and provide relevant solutions

Veeam Software is at the forefront of data management and AI trust, dedicated to helping organizations fully understand, secure, and maintain the resilience of their data and AI systems. As the industry leader in both data resilience and data security posture management, Veeam is designed to integrate identity, data, security, and AI risk management seamlessly. With headquarters in Seattle and a presence in over 30 countries, Veeam proudly protects more than 550,000 customers worldwide, instilling confidence in their ability to operate effectively. Join us as we strive for excellence, adapt, and contribute significantly to the success of some of the largest brands globally.About the RoleThe Associate Specialist in Technical Success Management will play a pivotal role in supporting our customers in their journey with Veeam Data Cloud. You will be responsible for fostering customer relationships, providing technical guidance, and ensuring the successful implementation and use of our products. Your expertise will help clients maximize their investment and achieve their business objectives.

Role overview Jobgether is seeking a Customer Success Manager based in Romania to work with clients in the defence and intelligence sectors. This role centers on guiding customers through their experience with Jobgether’s solutions, providing attentive support and clear communication at every stage. What you will do Serve as the primary contact for defence and intelligence clients, handling inquiries and ongoing needs Assist customers as they adopt and use Jobgether’s products, ensuring smooth onboarding and continued satisfaction Build and maintain strong relationships to encourage client retention Collect feedback from clients and share insights to help improve Jobgether’s offerings Requirements Proactive and organized approach, with a commitment to customer satisfaction Genuine interest in the defence and intelligence industries Experience in customer success or a similar client-facing position is considered an advantage

Jobgether is seeking a Customer Success Manager with a background in advertising technology to join the team in Romania. This position centers on building strong relationships with clients and supporting their use of jobgether’s solutions. Role overview The Customer Success Manager serves as the main point of contact between clients and internal teams. The focus is on understanding client objectives, addressing their challenges, and ensuring that the company’s services align with their needs. Success in this role means helping clients achieve their goals and encouraging lasting partnerships. What you will do Act as a liaison between clients and jobgether’s team Ensure solutions are tailored to client requirements Support client satisfaction and long-term engagement Requirements Experience in the advertising technology sector Strong communication and relationship-building skills Ability to understand and address client goals and challenges

Role overview Jobgether is hiring a Director of Customer Success based in Romania. This position leads the customer success team with a focus on satisfaction and long-term client retention. The Director will play a key role in shaping how clients experience Jobgether’s services. What you will do Create and carry out strategies to enhance the customer experience Lead, manage, and mentor a group of Customer Success Managers Strengthen relationships with important clients and maintain regular communication Gather and review customer feedback, analyzing relevant metrics to improve services Monitor evolving client needs to ensure Jobgether’s solutions remain effective and relevant

jobgether seeks a Customer Success Specialist to join the team in Romania. This position follows a morning schedule. The core goal is to help customers get the most value from jobgether’s products and services. The role centers on guiding clients, answering questions, and ensuring a smooth experience throughout their journey. Key Responsibilities Engage with customers to understand their needs and objectives Support clients and resolve questions about jobgether’s offerings Assist users in making the most of available features and tools Collaborate with team members to enhance the overall customer experience What We’re Looking For Enjoys working directly with customers Communicates clearly and solves problems effectively Ready to work as part of a collaborative team Motivated to help others and create a positive impact Why jobgether? Join a growing company that values new ideas and teamwork Supportive environment focused on high standards Morning schedule supports work-life balance

Role Overview Veeam Software is hiring a Customer Success Representative in Bucharest to support French-speaking clients. This position focuses on helping customers get the most from Veeam solutions and building strong, lasting relationships. What You Will Do Engage with French-speaking clients to understand their needs and answer questions Provide support and guidance to ensure customers succeed with Veeam products Work closely with teams across the company to share customer feedback and help improve products and services Help clients address challenges and reach their goals using Veeam solutions What Helps You Succeed Strong communication skills in both French and English Experience or interest in customer service Ability to work well with different teams and departments This role offers the chance to make a real impact on customer satisfaction and product improvement at Veeam Software.

Your Role:Transform Challenges into Opportunities: When customers hesitate to accept our offerings, you will proactively engage with them via phone to comprehend their concerns, address objections, and win them back to our services.Guide the Customer Journey: You will expertly navigate customers through our processes, ensuring a seamless experience while successfully arranging their final evaluations at one of our numerous branches across Germany and Austria.Boost Sales: Your mission will be to convert customer interest into actionable outcomes, driving sales and enhancing customer satisfaction.Build Lasting Trust: As the initial point of contact, you will go above and beyond to ensure our clients' expectations are not only met but consistently exceeded, turning leads into loyal customers.

Your Role:Transform Declines into Opportunities: Reach out to customers who have hesitated on our offer, understanding their concerns, addressing objections, and working to win them back.Manage the Customer Experience: Guide customers through our process and assist in scheduling a final evaluation at one of our 70 branches across France.Boost Sales: Convert customer interest into actionable steps, driving successful outcomes.Build Trust: As the first point of contact, your role will be pivotal in exceeding client expectations and transforming leads into loyal customers.

Veeam Software supports over 550,000 organizations worldwide with solutions for data protection, resilience, and security management. The company works with leading brands and continues to expand its global reach, focusing on building trust in data and AI. Role overview The Senior Customer Success Representative for Named Accounts manages renewals for customer maintenance contracts within a dedicated territory. This position emphasizes delivering a positive customer experience, retaining accounts, and identifying chances to upsell premium services and add-ons. Performance in this role is measured by revenue bookings and the ability to exceed set quotas. Key responsibilities Achieve or exceed quotas for renewals and expansion within assigned territory. Maintain a strong annual pipeline by reaching out to customers at least nine months before support expiration, performing technical health checks, and providing proactive support to drive product adoption. Engage customers to introduce new features, recommend additional products, align solutions with business goals, and facilitate renewals and account growth through upgrades and new licenses. Identify and build relationships with key stakeholders at both customer and partner organizations, tailoring approaches to their needs. Reconnect with customers whose support has lapsed to encourage service reactivation. Collaborate with Deal Desk, Legal, Sales, and other teams to prepare enterprise renewal agreements and handle special terms. Communicate and negotiate complex offers with executive-level contacts. Provide accurate forecasting and business analysis, sharing insights to inform strategic decisions. Location This position is based in Bucharest, Romania. Language requirements Bilingual proficiency in Russian and English is required.

Your Role:Transform objections into opportunities: Engage with customers who decline our offer by calling them to uncover their concerns, addressing objections, and successfully winning them back.Guide the customer experience: Facilitate the customer journey by assisting them through the process and ensuring they can schedule a final evaluation at one of our 60 branches located in Spain.Boost Sales: Convert customer interest into actionable commitments.Build Trust: As the initial point of contact, you will play a crucial role in exceeding our clients’ expectations and fostering loyalty.

Veeam, recognized as the top global leader in data resilience, empowers businesses to maintain control over their data anytime and anywhere. Our robust solutions include data backup, recovery, portability, security, and intelligence. Operating from Seattle, we serve over 550,000 clients worldwide who rely on Veeam to ensure their operations remain uninterrupted. Join us in our mission to grow, learn, and drive meaningful change for some of the world's most prominent brands. Step into the future of data resilience with confidence alongside us.About the RoleWe are looking for a naturally collaborative and articulate individual who is exceptionally organized, possesses a solid technical understanding of Veeam products, and is driven by enhancing customer success and outcomes. This role requires a blend of soft skills and strong technical knowledge. As a Customer Success Specialist, you will work within a pooled Success model to provide broad coverage for customers without a Named Customer Success Engineer (CSE). Your responsibilities will include responding to usage, churn, and expansion triggers from the customer health dashboard to promote adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings within the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

Role overview Veeam Software is looking for a Customer Success Representative to join the Velocity team in Bucharest. This position works with German-speaking clients, helping them get the most value from Veeam's software. Building strong relationships and supporting customers as they use Veeam products are central to this role. What you will do Serve as the main contact for customers who speak German Guide new clients through onboarding and help them start using Veeam solutions smoothly Offer ongoing support, answering questions and resolving concerns Identify chances to suggest additional services that match customer needs Collaborate with internal teams to solve issues and ensure a positive experience for each client Requirements Fluent in both German and English Clear and effective communication skills Strong attention to detail and ability to solve problems Proactive mindset in supporting customers Interest in technology and customer success Location This position is based in Bucharest, Romania.

Join Veeam, the world leader in data resilience, where we empower businesses to take full control of their data anytime, anywhere. Our comprehensive solutions for data backup, recovery, portability, security, and intelligence safeguard over 550,000 customers globally. As we continue to innovate and grow, we invite you to be part of a team that makes a significant impact for some of the biggest brands in the world. Embrace the future of data resilience with us, and move forward confidently.About the RoleWe are seeking a collaborative and articulate Security Success Engineer with strong organizational skills and a robust technical understanding of Veeam products. This role is all about maximizing customer success through both soft and technical skills. You will work closely with Customer Success Engineers (CSEs) and Account Executives (AEs) to ensure optimal outcomes for our security-related products and use cases within the Veeam Data Platform (VDP). Your responsibilities will include leading readiness checks, data modeling, and risk discussions with CISO/CIO stakeholders, as well as monitoring telemetry and maturity against the Veeam Data Resilience Maturity Model (DRMM) to enhance posture and identify growth opportunities.What You’ll DoEngage with customers on security-related architectures and risk topics within the Veeam Data Platform (VDP).Conduct readiness checks and lead data modeling efforts to validate solution designs and facilitate quicker decision-making.Monitor attack surfaces and vulnerabilities, track telemetry, identify trends, and capture health check opportunities.Validate architectural designs to mitigate risks and expedite time-to-value for our customers.Identify and communicate expansion opportunities; analyze consumption trends and organize checkpoint reviews in collaboration with AEs.Collaborate with CISO/CIO stakeholders for risk assessments and opportunity discussions, synthesizing inputs from account health and CSE-led QBRs.Support AEs in security and AI-driven expansion initiatives; influence roadmap priorities alongside CSE counterparts.Operate as a pooled resource across Enterprise accounts.

Join Veeam, the leading global provider of data resilience solutions, as we empower businesses to take full control of their data, anytime and anywhere. With over 550,000 customers worldwide, Veeam specializes in data backup, recovery, portability, security, and intelligence. We are headquartered in Seattle, and we invite you to be part of our journey as we continue to grow and innovate, impacting the world's largest brands. The future of data resilience is bright—move forward fearlessly with us!About the RoleWe are seeking a highly collaborative and organized Customer Success Engineer with a strong technical background in Veeam products. You will play a crucial role in driving long-term customer success by leading onboarding, adoption, and optimization initiatives. Your expertise will help us proactively identify churn risks, manage migrations, and uncover upsell opportunities through in-depth disaster recovery and resilience (DR&R) assessments, recovery simulations, and quarterly resilience reporting.

At DigitalGenius (DG), we are dedicated to transforming the online shopping experience through innovative conversational AI and seamless integrations. Unlike typical chatbots that often frustrate users, our advanced e-commerce chatbot effectively resolves customer inquiries from start to finish. It identifies carrier issues, conducts investigations, generates return labels, processes refunds, and handles replacements proactively, often before customers even realize there’s a problem.We proudly serve a range of clients, including notable names like On, Holland & Barrett, Cozey, Caraway, MyTheresa, Clarins, Air Up, Universal Music Group, and Huda Beauty, all of whom share our vision.Our team is composed of passionate, like-minded individuals who believe in the product and the mission we are building. Each member operates with autonomy and responsibility, but true synergy occurs when we collaborate, weaving our individual contributions into a cohesive whole.DigitalGenius is an ideal place for the passionate, curious, and driven individuals who thrive on exceeding expectations—not out of obligation, but because we genuinely care.As a Solutions Engineer at DigitalGenius, you will engage in post-sales activities, working closely with Product teams and Customer Success Managers (CSMs) to design, implement, and enhance AI-driven customer service solutions for our clients. You will take on the role of the technical owner for customer implementations, ensuring that solutions are scalable, secure, and aligned with both the business objectives and product capabilities.

At Veeam, the premier global leader in data resilience, we empower businesses to manage their data seamlessly—anytime, anywhere. With our innovative solutions in data backup, recovery, portability, security, and intelligence, we serve over 550,000 customers worldwide, ensuring they can maintain continuous operations. Join us in our mission to revolutionize data resilience and make a significant impact for some of the world’s most renowned brands. Together, let's venture boldly into the future of data management.Role OverviewThe Customer Success Representative (Inside Accounts) plays a crucial role in ensuring the timely renewal of customer maintenance contracts within the designated territory. This fast-paced position focuses on high-volume renewals, where you will prepare and deliver quotes directly to customers and their partners. Your primary goal will be to foster customer retention and satisfaction, making customer success your utmost priority. Additionally, you will reactivate lapsed accounts, identify upsell and cross-sell opportunities, and uphold exceptional operational standards.Your responsibilities will include:Managing contract renewals effectively within your assigned territory to safeguard and enhance Veeam’s maintenance revenue.Prioritizing customer success by striving to maximize retention and satisfaction levels.Proactively monitoring expiring agreements, initiating actions 4+ months prior to expiration to secure contract continuance.Engaging with customers with expired maintenance to explore reinstatement opportunities, including cold calling.Delivering accurate and timely proposals and quotes aligned with customer or partner agreements.Collaborating with internal teams (Deal Desk, Sales, Operations) for special pricing requests and non-standard quotes.Addressing inquiries from customers and partners regarding quotes, pricing, co-terming, upselling, and maintenance contract reinstatement.Supporting license transfer requests and guiding customers and partners in utilizing the appropriate support channels.Maintaining high standards of Salesforce (SFDC) hygiene.

Veeam, recognized as the leading global innovator in data resilience, empowers businesses to maintain full control over their data anytime and anywhere. With a focus on data backup, recovery, portability, security, and intelligence, Veeam serves over 550,000 clients globally, ensuring their operations run smoothly. Join us in our mission to innovate and create a significant impact for some of the world’s most prominent brands. Step into the future of data resilience with confidence.About the RoleThe Customer Success Representative (Commercial Accounts) plays a vital role in renewing customer maintenance contracts within their designated territory. This position involves delivering quotes directly to customers and/or channel partners while ensuring an exceptional customer experience and high retention rates. The primary objective is customer success, alongside upselling premium services and identifying additional sales opportunities for Veeam products. This role emphasizes driving revenue growth and surpassing quotas through customer retention.What You’ll DoExceed quota objectives related to renewal and expansion goals within your territory.Manage the annual pipeline effectively by engaging with customers well in advance of support expiration to assess customer experiences and conduct health checks.Identify key stakeholders at both customer and partner sites, understanding their priorities and working backward from their needs.Proactively reach out to customers with lapsed support to reactivate their services.Collaborate across departments to enhance customer outcomes.