Senior Customer Engagement Manager

N-iX is a globally recognized software development service provider that empowers businesses around the world to innovate and deliver next-generation software solutions. Established in 2002, we bring together a diverse team of over 2,400 tech-savvy professionals across more than 40 countries, collaborating on transformative projects for industry leaders and Fortune 500 companies. Our areas of expertise include cloud computing, data analytics, artificial intelligence/machine learning (AI/ML), embedded software, Internet of Things (IoT), and much more, driving digital transformation across sectors such as finance, manufacturing, telecommunications, healthcare, and beyond. Join N-iX and contribute to impactful projects where your ideas can lead to significant change.We are seeking a motivated and experienced Senior Customer Engagement Manager to take ownership of the complete sales lifecycle — from lead qualification through to contract closure — and act as the primary relationship manager during the initial year of client engagement. This role demands a high level of accountability and is perfect for someone who is passionate about driving outcomes rather than merely performing tasks.As the end-to-end owner of your deals, you will lead and coordinate the presales team, develop and implement sales strategies, and be personally responsible for converting qualified opportunities into signed agreements, ensuring strong initial relationships with our clients.

About Payoneer Founded in 2005, Payoneer is a global financial platform focused on making international business transactions simpler. The company connects businesses, especially those that have been underserved, to the global economy. With a team of over 2,500 professionals, Payoneer supports clients and partners in more than 190 countries and territories. Payoneer streamlines financial workflows, including global payments, compliance, multi-currency management, and workforce solutions. The goal: to help businesses operate efficiently worldwide and grow sustainably. What You Will Do Manage a portfolio of client relationships, building long-term partnerships with both top-tier and mid-level clients to identify changing needs and new opportunities. Proactively nurture accounts to improve retention, drive cross-selling and upselling, and increase customer value and revenue through tailored engagement strategies. Reach out to clients, including cold calling, to find new opportunities, activate accounts, and achieve commercial goals. Develop and execute multi-channel engagement strategies to connect with large customer segments at key lifecycle moments, creating and qualifying new opportunities. Champion retention and cross-selling efforts. Spot market opportunities and shape go-to-market strategies based on customer insights and current trends. Prepare success stories, case studies, and business reports to demonstrate impact and keep internal and external stakeholders aligned. Lead educational sessions such as webinars and workshops to keep clients engaged and informed. Oversee the full commercial process, from product demonstrations and proposal creation to negotiations and closing long-term agreements. Location Kyiv, Ukraine

About UsAt Ruby Labs, we are at the forefront of technology, dedicated to crafting and managing innovative consumer products. Our expansive portfolio spans health, education, and entertainment sectors, offering a multitude of opportunities for talented individuals. Our visionary teams are not just shaping the future of consumer-oriented products; they are revolutionizing it. To learn more about our journey, visit: https://rubylabs.com/about-us/About the RoleWe are on the lookout for a Senior Growth Product Manager to spearhead ARPU (Average Revenue Per User) enhancement by enriching product value and amplifying user engagement within our subscription offerings. Your mission will be clear and measurable: to achieve a 15% quarterly increase in ARPU by fostering improvements in retention, engagement, and overall perceived product value.Ideal candidates will be data-driven, innovative product leaders with a proven track record in optimizing retention and engagement metrics. At Ruby Labs, we prioritize results over efforts; success is gauged by the measurable impact you create rather than the hours you commit.If you thrive on delivering outcomes and are eager to make a significant impact on both our products and your professional journey, this is the ideal environment for you to flourish.

KPMG is a prestigious global network of independent professional services firms offering Audit, Tax, and Advisory services. Operating under the KPMG brand, our member firms worldwide are committed to delivering exceptional professional services that help clients navigate complex business challenges.At KPMG Ukraine, we specialize in guiding clients through the intricate landscape of tax and customs regulations, ensuring compliance while aligning strategies with overarching business goals. We are on the lookout for an experienced Manager in Tax & Customs to join our dynamic team and contribute to delivering outstanding value to our clients.Key Responsibilities:Collaborate closely with directors and partners who will support your career development and help you unlock your full potential.Deliver high-quality Indirect Tax advisory services on diverse tax and customs matters to a broad client base.Cultivate and maintain robust relationships with clients to foster trust and satisfaction.Create innovative solutions and identify opportunities that add value to our clients.Support the execution of business development initiatives effectively.Lead and manage substantial client projects, ensuring excellence in delivery.Mentor and develop junior team members, enhancing their technical and commercial skills.Offer guidance on complex technical issues.Advance KPMG's tax and customs practice in Ukraine through strategic initiatives.

We are seeking a dynamic and experienced Senior Treasury Manager to spearhead the establishment of our treasury function from the ground up within a multi-jurisdictional framework. This role is pivotal as we transition our expertise in-house, requiring someone who can not only take charge but also reimagine and construct a comprehensive system that encompasses everything from operations to liquidity management.Initially, the focus of this position will be heavily operational, especially in the realm of payments, but it will have a clear trajectory towards strategic areas including liquidity, banking infrastructure, and process scaling. If you envision yourself as a future Treasury Lead and are eager to embark on this journey with a hands-on approach, we want to hear from you.Join us if you:Desire to manage the financial operations of the entire group and make a tangible impact on the business.Thrive on starting from scratch; there is no perfect system — this is your chance to build one.Are willing to engage in hands-on tasks (payments) while thinking comprehensively about the entire system.Aim to grow into a Treasury Lead role and shape your department.Are interested in working within a multi-jurisdictional structure (EU, US, and other markets).Wish to work directly with the Head of Finance and influence key decisions.Are not intimidated by chaos and see opportunities within it.Key Responsibilities:Organize and oversee all group payment processes with a focus on quality, speed, and accuracy.Manage payment infrastructure: optimize fees, foreign exchange, and processes.Engage with banks: open accounts, provide support, and develop infrastructure.Oversee liquidity management: understand where funds are and plan cash flows.Develop cash flow forecasts (short and mid-term).Audit current treasury processes and create a roadmap for function development.Automate processes (ERP, Excel/Google Sheets, AI tools).What We Expect From You:5+ years of experience in treasury/finance (banks, Big 4, international or IT companies).Practical experience with payments and banking (a must-have).Experience managing liquidity in a multi-entity structure.Understanding of foreign exchange, working capital, and cash flow forecasting.Advanced Excel/Google Sheets skills.English proficiency at B2+ level.Ownership mindset: take initiative and deliver results without waiting for perfect conditions.Structured thinking and the ability to convey complex ideas clearly.

About LegacyLegacy is a user-friendly, non-custodial Web3 wallet designed to safeguard digital assets with beneficiary protection and effortless DeFi access. Users can seamlessly swap assets across different chains, earn yield with a single click, and ensure their wealth is preserved for future generations.Developed by the team at Decentralized Masters, a thriving education and investment ecosystem valued at over $50 million and boasting more than 4,000 affluent investors, Legacy is set to make a significant impact.With our launch complete and demand surging, we are looking for an individual to take charge of the post-acquisition customer experience and transform users into loyal, high-Lifetime Value subscribers.About the Software DivisionWe are expanding our suite of software products within the Decentralized Masters ecosystem, which includes:Legacy Wallet – a non-custodial Web3 wallet equipped with beneficiary protection and smooth DeFi accessTrading Bot – automated cryptocurrency execution tools tailored for serious investorsFuture fintech and investor infrastructure toolsOur current focus is on developing a retention and lifecycle engine designed to drive long-term recurring revenue across all products.About the RoleThis position transcends a conventional Customer Success role.It encompasses a multi-product SaaS lifecycle and revenue operations function.You will be responsible for managing the entire post-acquisition customer journey across:Legacy WalletTrading BotAny future subscription-based software offeringsYour objectives include:Minimizing churnEnhancing activationIncreasing LTVEstablishing scalable retention systems across productsYour role will intersect with:Data analysisProduct managementLifecycle marketingSubscription analyticsCustomer health assessmentsAI-driven workflow optimizationThis position is part of a compact software team of 5–8 members, allowing you to build systems from the ground up.What You Will OwnComplete Multi-Product Customer Lifecycle ManagementYou will oversee the lifecycle across all software products:Onboarding → Activation → Engagement → Retention → Upsell → ReactivationYour responsibilities will include:Crafting product-specific onboarding experiencesConducting onboarding and offboarding sessions for high-value subscribersDeveloping lifecycle email campaigns and automation flows for each productSegmenting users across different product linesCreating proactive frameworks to reduce churnPersonalizing user journeys based on behavioral data and usageThis role is focused on cross-product lifecycle architecture rather than merely ticket handling.2. SaaS Analytics & Revenue Enhancement (Across Products)Proficiency in the following areas is essential:Monthly Recurring Revenue (MRR) tracking (both per product and in aggregate)Churn analysis (both logo and revenue churn)Cohort analysisLTV optimizationTracking activation ratesRetention curvesMetrics for expansion revenueYour tasks will include:Creating dashboards...

Why Choose Valtech?At Valtech, we pride ourselves on being a leader in experience innovation, partnering with some of the most renowned brands globally. We cultivate a culture centered on values, providing our team with opportunities for growth, international career paths, and the chance to influence the future of experiences.The OpportunityJoin us at Valtech, where you'll thrive in an environment that fosters continuous learning and meaningful impact. Whether you're developing innovative digital solutions, pushing boundaries of conventional thought, or creating exceptional customer experiences, your contributions will be pivotal in transforming industries.

Join our dynamic team as a Senior Project Manager, where you will lead and manage critical government projects that drive significant impact. In this role, you will collaborate with various stakeholders, ensuring projects are delivered on time and within budget while meeting the highest standards of quality.As a Senior Project Manager, you will utilize your extensive experience in project management methodologies to oversee the planning, execution, and delivery of projects. Your leadership will guide teams to success, and your strategic thinking will help us navigate complex government regulations and processes.

About UsAt Ruby Labs, we are at the forefront of technology, developing and managing innovative consumer products that enhance lives across health, education, and entertainment sectors. Our team is committed to pushing the boundaries of what's possible, and we are on the lookout for enthusiastic individuals to join us in shaping the future. Discover more about our journey and vision at: https://rubylabs.com/about-us/About the RoleWe are searching for a talented Growth Product Manager who will spearhead ARPU (Average Revenue Per User) optimization initiatives aimed at enhancing product value and fostering deeper user engagement within our subscription offerings. Your primary objective will be to achieve a 15% quarterly increase in ARPU through strategic improvements in user retention, engagement, and perceived product value.We seek a data-driven and innovative product leader with a proven track record in optimizing retention and engagement. Familiarity with AI tools is essential, as they will be integral to your daily operations. At Ruby Labs, we prioritize results over effort; true success is measured by the tangible impact you make, not merely the time spent on tasks.If you are passionate about outcomes and are eager to grow alongside your contributions, this is the ideal environment where your efforts directly influence both the product and your career trajectory.Key ResponsibilitiesARPU Growth: Drive a 15% quarterly increase in ARPU by improving product value and enhancing user retention and engagement across subscription tiers.Retention Strategy: Develop and refine retention and engagement loops to boost user satisfaction and subscription longevity.User Journey Optimization: Analyze user behavior to pinpoint engagement gaps and implement enhancements that elevate perceived user value.Session Analysis: Regularly review user sessions to identify friction points, behavioral drop-offs, and patterns that inform product strategies.Metrics & Reporting: Create and maintain Mixpanel dashboards while providing regular performance reports on key product metrics, delivering actionable insights to the team.AI-Powered Prototyping: Leverage AI tools, including Claude, to independently create functional prototypes and concepts for potential production.Hypothesis-Driven Work: Utilize data, feedback, and research to identify opportunities for product enhancement.

At Restream, we believe that remarkable products arise from an unwavering commitment to quality. Our mission is to empower every individual to share their unique story, making it possible for anyone to become an outstanding video creator with limitless reach. We are dedicated to crafting exceptional tools tailored for video content creators.We are currently seeking a Senior Product Manager to spearhead the development of Studio, our flagship product. This role demands a keen intuition for user experience, a refined aesthetic sense, and a commitment to ownership. Working within a small team, you will be responsible for guiding features from conception through to production.Key ResponsibilitiesLead product strategy, articulate requirements, and guarantee high-quality output.Devise straightforward, elegant solutions to intricate product challenges.Collaborate closely with the founding team.Experiment and prototype concepts using tools like Figma, v0, Cursor, and Claude Code.Contribute directly to production code with full developer access.Deliver swiftly, learn continuously, and iterate based on user feedback.Gather user insights to validate concepts and refine based on feedback.Establish metrics, monitor performance, and leverage data for informed decision-making.Work in tandem with design and engineering teams to develop the product and coordinate with support, marketing, and sales for successful launches.QualificationsMinimum of 5 years of experience in product management or design within a SaaS environment.Demonstrated success in building, launching, and scaling global consumer products.A genuine passion for design coupled with an eye for detail.Ability to work rapidly, shift priorities, and adapt in a fast-paced environment.Highly collaborative and results-driven approach.Bonus: Experience in streaming, video, creator tools, or a background in design.Founded in 2015, Restream emerged in Ukraine with a vision to help creators amplify their voices. As the leading multistreaming solution, we facilitate over 200,000 hours of live content daily. Our diverse team spans 15 countries and 22 nationalities, dedicated to developing tools that shape the future of live video. We believe a small, passionate, and focused team can change millions of lives.What We OfferA vibrant startup atmosphere with opportunities for personal and professional growth.Flexible working hours and remote work options.Competitive salary and benefits package.

We are seeking a skilled Senior Project Manager to oversee and drive government projects at Sigma Software Group. You will be responsible for leading project teams, strategizing project execution, and ensuring compliance with governmental regulations. Your role will involve collaborating with various stakeholders to ensure successful project outcomes and timely delivery.

Howly, part of the SKELAR venture builder, develops products for the global professional services market. In just four years, the team has launched four products and grown to over 200 people. The company aims for the scale of a global business while keeping the flexibility and pace of a startup. Processes are established, but unnecessary bureaucracy is avoided. SKELAR partners with co-founders to build international IT product companies, assembling strong teams and launching businesses for global markets. Howly’s Products Intelligent Document Automation: Simplifies document management by removing repetitive tasks and letting users focus on higher-value work. Career Growth Platform: Offers tools for career development, from resume building to career consultations. AI Job Search and Automated Resume/Cover Letter Creation: Uses AI to speed up job searches and create tailored application materials with one click. New Product Coming Soon: Work is underway on a product for a new niche, with more details to follow. Role overview The Senior Product Manager will help shape products that change how people search for jobs and build their careers. This position is based in Kyiv. What you will do Set the direction and strategy for a product already making an impact in the job search space. Develop product hypotheses and test them through A/B experiments. Oversee the full product development process, from idea to launch and measuring results. Conduct user and market research to identify pain points and new growth opportunities. Requirements At least 2 years of experience in a Product Manager, Product Marketing Manager, or Product Owner position. Experience working in a product-focused B2C company.

Role overview infuse is seeking a Senior Product Manager for a remote contract position. This role centers on guiding product development and steering projects with a strategic mindset. Collaboration with teams throughout the company is essential to set product direction and enhance user experiences. Key responsibilities Oversee product development from initial concept through launch Manage projects and coordinate efforts with cross-functional teams Establish product vision and set priorities Focus on delivering effective user experiences Location This contract position is fully remote. Candidates may reside in Kyiv, Kharkiv, Odesa, Dnipro, Lviv, Chernivtsi, or Uzhhorod.

Join Flosum as a Senior Product Manager and lead the charge in reshaping the Salesforce ecosystem for the world's largest enterprises. This is a unique opportunity to take ownership of the product roadmap for our pioneering 100% Salesforce-native DevSecOps, Data Protection, and Security platform that is trusted by Fortune 100 giants like Hilton, Cargill, and AARP.In this forward-thinking role, you will collaborate closely with the CEO and engineering team to develop and launch products that redefine categories within the Salesforce landscape. With the shift toward AI-driven DevOps, agent-aware governance, and zero-trust security, your visionary leadership is essential in navigating these transformations.At Flosum, we pride ourselves on being the only enterprise-grade DevOps solution built entirely on the Salesforce platform. Our commitment to security and compliance is unparalleled, ensuring zero data exposure and adherence to Salesforce’s stringent security standards. We cater to Fortune 500 companies across regulated sectors, including finance and healthcare, who demand top-tier governance and compliance.As we continue to innovate with the integration of Salesforce Agentforce, we are looking for someone with the foresight to lead the next wave of AI-powered capabilities and set the standard for what’s to come.

Online education is a thriving hub for dynamic startups and investment opportunities, with the global EdTech market exceeding $400 billion.At Laba Group, we have established ourselves as leaders in the EdTech sector in Eastern Europe over the past decade. Since our expansion into the European market in 2020, we have been actively developing projects in Ukraine, Poland, Romania, Hungary, and the Czech Republic.We have successfully launched over 1400 courses in partnership with experts from renowned companies such as Google, Microsoft, Netflix, and Nike.We have also created five prominent online education brands:Laba — a professional development serviceSkvot — an online school focused on popular culturerobot_dreams — an educational platform for growth in ITVocabulaba — an English school for professionalselvtr — a platform for creative and corporate careers in the USA and the UKOur creative team produces approximately 2,000 creative materials each month, along with 80 landing pages and an equal number of A/B tests.We are seeking a visionary individual to lead our internal agency at Laba Group, who can manage it effectively. We want someone who thinks creatively, comprehends the intricacies of the creative process, and possesses the ability to systematize, structure, and drive ideas to fruition.We are looking for a leader who can inspire the team and achieve outstanding results together.Your Responsibilities:Oversee projects for the design and content/copywriting teams from briefing to final delivery.Establish and maintain transparent processes including backlogs, sprints, priorities, and deadlines.Act as the synchronization point among teams, stakeholders, and related departments.Ensure timely and high-quality task execution without micromanagement.Identify issues within processes and propose solutions.Manage project documentation, reporting, and execution tracking.Requirements:Essential:3+ years of experience in project management, preferably within a creative or media environment.Understanding of design processes and content production.Proficient use of tools such as Notion, Jira, Asana, or equivalents.Structured thinking and the ability to prioritize amidst change.Strong communication skills — clear, concise, and to the point.Independence in decision-making and a proactive approach.Ability to inspire the team — be the person who unites people around a common goal and maintains motivation even in challenging times.Desirable:Experience in EdTech or digital product companies.Understanding of brand management or experience with branded campaigns.Knowledge of UX principles or copywriting.Why Join Laba Group:Flexible schedule: full-time with a results-oriented approach, not focused on tracking hours.Hybrid work format: we welcome you to our pet-friendly office, with options for remote work.

At Gypsy Collective, we are passionate about crafting memorable experiences for our users through cutting-edge products. As a Senior Product Manager, you will be instrumental in defining our product strategy and overseeing its execution. You will work collaboratively across teams to create and deliver products that not only meet but exceed user expectations, driving significant business growth.

At Restream, we are dedicated to providing exceptional tools tailored for video content creators. We are seeking a Senior Product Manager to spearhead one of our key products. In this role, you will collaborate within a small, dynamic team to develop high-quality features from initial concept to final production.Your ResponsibilitiesSteer product strategy, define detailed specifications, and ensure top-notch delivery standards.Identify straightforward, elegant solutions to intricate product challenges.Visualize and design product concepts, transforming them from ideas into prototypes.Engage with creators and businesses to gather insights, validate concepts, and refine products based on user feedback.Establish performance metrics, monitor outcomes, and leverage data for informed decision-making.Work closely with design and engineering teams to ensure effective product development, as well as coordinate with support, marketing, and sales for successful product launches.Desired QualificationsMinimum of 5 years of experience in product management or design, particularly within a SaaS environment.Demonstrated success in developing, launching, and scaling global consumer products.A keen eye for design with a passion for detail.Ability to work efficiently in a fast-paced, ever-changing environment.A collaborative mindset with a strong focus on results.Familiarity with live video, streaming, or podcasting is an advantage.Founded in 2015 in Ukraine, Restream is passionate about empowering creators to amplify their voices. As the leading multistreaming platform, we deliver over 200,000 hours of live content daily. Our diverse team, representing 22 nationalities across 15 countries, is dedicated to building the tools that shape the future of live video. We believe that a focused and driven team can create a meaningful impact on millions.What We OfferA vibrant startup culture with a flat organizational structure.Direct collaboration with founders and team members to innovate and enhance our product.An opportunity to significantly influence the product's evolution.The chance to create solutions that positively impact people's lives.

Who We ArePindrop is the Real Human + Right Human® Identity Trust Platform designed for the AI era. As AI-driven fraud and deepfakes increasingly threaten trust in digital communication, Pindrop offers real-time identity verification and deepfake detection across voice, video, and digital engagements.Trusted by enterprises to secure billions of high-risk interactions annually, including major U.S. banks and top insurers and healthcare providers, Pindrop combines cutting-edge technology with over 300 patents to enhance security, reduce fraud, lower operational costs, and elevate customer experience.Celebrated by TIME as one of 2025’s Best Inventions and recognized by Inc. for Best in Business for Innovation, Pindrop is supported by prominent investors such as Andreessen Horowitz, IVP, and CapitalG.What You Will DoJoin Pindrop as a Senior Platform Product Manager, where you will spearhead the strategy and development of the Pindrop Platform—our shared foundation that drives products like Protect, Passport, and Pulse, along with platform capabilities directly available to customers, including Pindrop Intelligence. Your mission will be to ensure that our platform is scalable, reliable, easy to build upon, and delivers exceptional value to both internal product teams and customers utilizing platform features.Market Analysis & Customer InsightStay ahead of competitive trends in platforms, data products, and developer ecosystems while collaborating with Product and GTM teams to assess dependencies of Protect, Passport, Pulse, and other product lines on the Pindrop Platform.Engage with customers and partners using platform capabilities (e.g., Pindrop Intelligence APIs, data services) to identify use cases, workflows, and unmet needs.Manage organizational goals, business metrics, and KPIs for the platform, focusing on adoption, reliability, performance, and developer experience.Facilitate internal and external steering forums to align stakeholders on priorities and investments for the platform.Vision & Roadmap for the Pindrop PlatformEstablish the overarching vision, strategy, and success metrics for the Pindrop Platform as a standalone product.Define the evolution of shared platform capabilities (data, AI/ML services, APIs, integrations, observability, security, entitlements, and configuration) to support Protect, Passport, Pulse, and future offerings.

Skelar is looking for a Senior Operations Manager / Business Associate to join the Duomo team. This role is available in Kyiv, Lviv, or Warsaw. The position focuses on making day-to-day operations more efficient, refining internal processes, and supporting projects that keep the organization running smoothly. Key responsibilities Lead work to streamline workflows and improve productivity across multiple teams and locations Support and carry out strategic projects aimed at strengthening business operations Encourage collaboration and help maintain high standards of performance throughout the organization Location options Kyiv Lviv Warsaw