German-Speaking Support Specialist

Welcome to Lightspeed! 👋Are you in search of an exciting new role or simply exploring your options? You’ve come to the right place!As a vital member of Lightspeed’s Support team, you will serve as the primary point of contact for our customers seeking assistance. You will address a diverse array of inquiries ranging from general education to hardware and so…

Join our innovative team at Synthesia as a German-Speaking Technical Support Specialist. In this role, you will provide exceptional technical assistance to our clients, ensuring their experience with our AI video generation platform is seamless and effective. You will be the first point of contact for troubleshooting and resolving technical issues, collaborating with cross-functional teams to enhance customer satisfaction.

Greetings! We're thrilled to have you here Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure! Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting. Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.

Hello and welcome! Are you on the lookout for an exciting new role? Or simply exploring your options? If so, you may have just found the perfect opportunity!As a key member of Lightspeed’s Support team, you will serve as the primary point of contact for our customers seeking assistance. Your role will encompass a range of responsibilities from general inquiries to in-depth troubleshooting of hardware and software issues.Collaborating with various global teams at Lightspeed, you will investigate, troubleshoot, test, and resolve challenges faced by our hospitality clients during their service operations.Your Responsibilities:Collaborate with a diverse, multilingual team available 24/7 across APAC, EMEA, and NOAM regions.Demonstrate flexibility in working hours and shifts, including weekends.Engage positively and knowledgeably with our hospitality customers, partners, and team members, upholding Lightspeed's Gold Class support standards via phone, chat, and email.Employ effective troubleshooting techniques to swiftly identify customer issues and deliver prompt, suitable solutions.Utilize customer support platforms to document, track, and resolve customer interactions.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring follow-through to resolution with all stakeholders.Advocate for enhancements to our products and services.Work within a scheduled roster to guarantee high availability of support for our clients (in collaboration with your manager).Your Qualifications:Prior experience in customer service and/or technical support, with a strong focus on delivering an outstanding customer experience.Exceptional verbal and written communication skills in German and English.Basic familiarity with popular online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications (not required):Experience engaging with customers via phone, email, and ticketing systems.

At Brandwatch, we are committed to empowering individuals to create a meaningful impact. We value your voice, ideas, and unique perspectives that drive our collective success. As a member of our global team, you will flourish in an environment that encourages curiosity, collaboration, and innovation, all while contributing significantly to the brands we elevate.Join us in redefining the future of communication and building authentic connections that matter. Whether you are tackling complex challenges or spearheading innovative solutions, your growth is our success, and together, we will shape the conversations of tomorrow.Empower your impact at Brandwatch. Be seen, be understood, be you.The RoleWe are seeking a German-speaking Customer Support Specialist to provide exceptional support to our customers. In this role, you will address customer inquiries and support requests, troubleshoot issues, and ensure timely and accurate resolutions.You will engage across various communication channels, maintain records of customer interactions, and collaborate with internal teams as necessary. This position is an excellent opportunity for someone who enjoys problem-solving, thrives in a structured environment, and is dedicated to delivering a top-notch customer experience.Duties and ResponsibilitiesThe responsibilities of this role include, but are not limited to:Responding to customer inquiries through phone, email, chat, or ticketing systems in accordance with service standards.Logging, categorizing, and managing customer interactions using our internal systems.Investigating and replicating reported issues where possible, documenting findings clearly.Escalating cases to relevant internal teams based on their impact and urgency.Keeping customers informed about progress, next steps, and resolutions.Staying current with product features, updates, and known issues.Contributing to internal knowledge bases by identifying gaps or opportunities for improvement.Effectively managing workload to meet service level expectations.Handling customer data in accordance with privacy and security policies.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a premier global financial services firm headquartered in Greenwich, CT, USA, with a presence in over 15 countries. For over 40 years, we have been leading the charge in financial innovation, recognized for our advanced technology and unwavering commitment to our clients.Our affiliates offer round-the-clock electronic brokerage services across stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We cater to both individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. With our cutting-edge technology, competitive pricing, and comprehensive global market access, we empower our clients to maximize their investment potential.Interactive Brokers has been named the #1 online broker by Barron’s for six consecutive years. Join our vibrant, multinational team and contribute to a company that is dedicated to simplifying and enhancing financial opportunities through state-of-the-art technology.Interactive Brokers (U.K.) Limited, located in London and part of the global IBKR financial brokerage services, is seeking a motivated individual to join our Client Technical Support Team. Proficiency in German or French is required. In this role, you will assist clients with inquiries regarding our extensive trading offerings and serve as a vital link between internal teams and clients to ensure timely and effective resolutions to technical issues. The ideal candidate will possess strong analytical skills and a passion for problem-solving, with the ability to identify, investigate, and escalate client-reported issues related to our platforms. If you are driven, proactive, and methodical, we offer a rewarding position that challenges you while being part of a team that builds one of the world’s leading brokerage brands.

Join our dynamic team at Lightspeed Commerce as a German Speaking Support Specialist! In this role, you will be the frontline support for our esteemed clients, utilizing your language proficiency to resolve issues and enhance user experiences. You will engage with customers via various channels, ensuring their queries are addressed promptly and effectively.

Join our dynamic team as a Customer Support Specialist with a focus on providing exceptional service to our German-speaking clients. In this role, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This is a maternity cover position, offering an opportunity to work remotely within the UK.

Role Overview releaf-uk is looking for a German Speaking Patient Support and Marketing Executive to join the team remotely in the United Kingdom. This position focuses on supporting German-speaking patients and helping to shape marketing efforts for our health solutions. What You Will Do Provide responsive, empathetic support to German-speaking patients. Help improve patient experiences through clear communication and attentive service. Assist with marketing activities aimed at raising awareness of releaf-uk’s health offerings. Work closely with colleagues to ensure patients receive accurate information and care. What We Look For Fluency in German and English. Strong communication skills and a professional, patient-focused approach. Experience in patient support, customer service, or marketing is helpful. Comfort working remotely within the United Kingdom.

About UsAt Sierra, we are revolutionizing the way businesses engage with their customers through innovative AI solutions. Our headquarters are located in San Francisco, and we are expanding globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are fundamental to our culture and guide every aspect of our work. We are dedicated to fostering an environment that embodies these principles.Founded by industry leaders Bret Taylor and Clay Bavor, our team has a wealth of experience from top tech companies, including Google and Salesforce. Our leadership is committed to pushing the boundaries of AI technology.Your RoleGTM Technical Expert: Utilize your expertise to design and demonstrate Sierra's outstanding Agent product, providing tailored technical solutions to meet our customers' unique needs while addressing their inquiries.Cross-Functional Collaboration: Partner closely with our Sales, Product, and Engineering teams to enhance our go-to-market strategies and continuously refine our AI Agents based on customer feedback.Customer Leadership: Engage proactively with prospective clients as a technical leader, identifying their needs and ensuring the ongoing excellence of our AI solutions.What We SeekA minimum of 5 to 7 years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales roles.Outstanding verbal and written communication skills with professional fluency in both German and English.Demonstrated experience in creating and presenting product demonstrations, along with a strong background in customer engagement within GTM contexts.Proven ability to build relationships with potential customers, including executives and technical decision-makers.

Join Getty Images as a Product Specialist specializing in Media & Production, where your proficiency in German will be instrumental in enhancing our customer experience. In this role, you will work alongside a dynamic team to deliver exceptional support and insights that cater to our diverse client base. Your responsibilities will include managing product inquiries, providing expert guidance on our media offerings, and collaborating with production teams to ensure our products meet the highest standards of quality and relevance. This is a fantastic opportunity for individuals passionate about media and customer service.

Join our dynamic team at recruitme1 as a French Speaking Technical Support Advisor! We are seeking a motivated individual who is passionate about providing exceptional technical assistance and customer support. In this role, you will leverage your language skills to communicate effectively with our French-speaking clients, ensuring their technical issues are resolved promptly and professionally.

JOB TITLE: Customer Care ExecutiveLOCATION: Aylesford, KentWORKING HOURS: 8am - 4.30pm, office basedAbout the Role:Join us as a Customer Care Executive, where you will play a vital role in managing the entire order lifecycle with precision and enthusiasm. You will work hand-in-hand with both internal teams and our valued customers to ensure seamless and efficient operations.This position requires fluency in German, as you will be delivering exceptional service to our German-speaking clientele, addressing their inquiries with professionalism and care.Key Responsibilities:Efficiently create and process customer orders within our system, confirming stock availability and coordinating delivery dates to meet lead times.Proactively reach out to clients and the sales team to gather any outstanding information essential for expediting order processing.Manage and fulfill sample orders as needed.Conduct stock checks for customer orders and internal requests.Initiate new part requests and complete order entries following the arrival of goods.Issue Sales Acknowledgements for all confirmed orders.Regularly contact customers to confirm readiness for delivery, collaborating with the workshop and delivery team as necessary.Maintain ongoing communication with German-speaking customers to provide updates, resolve questions, and uphold a high standard of customer care.Work closely with the Purchasing team to update and manage product lead times.Coordinate with the Workshop and Delivery teams to ensure production and dispatch schedules are adhered to, addressing any changes or delays.Assist in setting up new customer accounts, collaborating with the Finance department to establish credit limits.Ensure that all order-related documentation and system records are accurate and up to date.Resolve customer issues by identifying problems and implementing effective solutions.Provide additional support during peak periods or to cover team holidays.Contribute to process improvement initiatives by identifying inefficiencies and proposing enhancements.Handle incoming calls, take messages, and provide occasional reception support, including managing mail and welcoming visitors.Address client inquiries directly or refer them to appropriate internal or external stakeholders.Perform various administrative tasks to support the Sales Team and other departments.Execute any other ad-hoc duties as required by the business.

Join Whatnot as a Sales Manager and leverage your German language skills to drive sales and foster relationships with clients. In this pivotal role, you will lead a team of sales professionals, strategizing and executing sales plans to meet and exceed revenue goals. We are looking for an enthusiastic leader who is passionate about sales and has a proven track record in building lasting partnerships.

About SierraSierra is at the forefront of revolutionizing customer interactions through innovative AI technology. With our headquarters in San Francisco and expanding offices in cities like London, Atlanta, New York, Paris, Singapore, and Tokyo, we are committed to enhancing the way businesses connect with their customers.Our company culture is built around core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These guiding principles shape our work ethic and foster a collaborative environment where each team member can thrive.Founded by industry visionaries Bret Taylor and Clay Bavor, Sierra leverages decades of expertise from leading tech giants to deliver cutting-edge AI solutions. Bret's background includes roles as co-CEO of Salesforce and CTO of Facebook, while Clay's experience spans 18 years at Google, leading groundbreaking projects in AR/VR and AI.Your RoleArchitect and implement high-performance AI agents: You will design and deploy robust, intuitive AI agents that are critical to Sierra's success, significantly impacting revenue and customer satisfaction across various sectors, including finance, healthcare, and retail.Lead the Agent Development Life Cycle: You will take full ownership of the process from initial pilot projects through to deployment and ongoing enhancement, setting the industry standard for best practices in AI agent development.Collaborate with industry leaders: You will engage with top executives from major corporations and innovative startups to address complex business challenges, creating AI solutions that transform operations at scale.

Join Third Bridge as a Compliance Associate, where you will play a vital role in ensuring our operations adhere to regulatory standards. In this position, your fluency in German will be essential as you collaborate with various teams to maintain compliance across our international operations. You will be responsible for monitoring compliance processes, conducting audits, and supporting the development of compliance policies.

Position: Sales Development Representative (German Speaking) Location: London (Hybrid, in-office 2 days a week) At OpenTable, we connect millions of diners with over 60,000 restaurant partners, backed by 25 years of industry expertise. As a leading force in the dining landscape, we are committed to empowering restaurants through innovative technology that allows them to focus on their guests and their success. Join us in our mission to revolutionize the dining experience! Be a part of a dynamic global team where every member's contribution is valued. Our culture is rooted in hospitality, emphasizing care and community—perfect for those who thrive in collaborative environments. The Role: As a Sales Development Representative, you will be integral to our Restaurant Sales & Services teams, working towards maximizing revenue potential for our restaurant partners by leveraging premier front-of-house management and online reservation technologies. We are looking for a proactive, strategic, and driven individual to enhance our team. You will collaborate with a group of dedicated sales professionals focused on ensuring the success of our restaurant clients and the satisfaction of our diners. Your Responsibilities: Generate and qualify sales leads; assist with telephonic prospecting to set appointments for Account Executives. Implement lead generation initiatives as designed by the Restaurant Marketing team. Develop and distribute compelling sales messages to restaurant prospects through targeted email marketing and traditional mail. Provide comprehensive sales support to the team; ensure seamless lead transitions to Account Executives and respond to inquiries for further product information. Keep management informed of all activities, including the timely preparation of reports. Some travel required for training, market research, and sales initiatives, along with the organization and attendance at regional trade shows.

Join our dynamic Community team at 1000heads as a Freelance Community Manager specializing in the German language. While this is not an immediate opening, we are eager to create a talent pool for future projects.At 1000heads, we are a passionate collective of social media enthusiasts dedicated to producing outstanding conversational content and campaigns for some of the world's leading brands. You will collaborate closely with experts across various fields, including Insights, Design, and Strategy, to deliver transformative social-first work for our clients. Your role will encompass everything from fostering engaging online discussions through quality-led moderation to developing and executing a compelling editorial vision for our clients. We believe that a brand's fans, united as a community, can become an unstoppable force.If you're a true specialist in social platforms, a curious and creative copywriter, and enjoy direct client interaction, this position is tailored for you. If you are driven by the opportunity to make a significant impact, gain insights into the broader workings of a social media agency, and influence strategy within a collaborative team, we would love to hear from you!

Join GoCardless as a Sales Development Representative, where you will play a pivotal role in driving our sales efforts across the German-speaking market. You will engage with prospective clients, understand their needs, and showcase how our innovative payment solutions can simplify their operations. If you are a motivated individual with a passion for sales and speak German fluently, we want to hear from you!

Join Universally Speaking, where you don’t just play games—you perfect them! We are on the hunt for dedicated linguistic experts who prioritize accuracy and are passionate about enhancing gaming experiences. Dive into immersive worlds, identify linguistic inconsistencies, and ensure that every word, phrase, and message resonates perfectly. This role is dynamic and fast-paced, focusing on delivering the ultimate gaming experience for players worldwide.Your Key Responsibilities• Collaborate closely with a talented team of testers, translators, and developers to report and rectify issues with clarity and determination. Your attention to detail and passion for gaming will be crucial in shaping player experiences.• Act as the language custodian for every game you engage with, ensuring that all text, menus, and in-game communications feel natural, precise, and culturally appropriate.• Employ Universally Speaking's established LQA methodologies to test games rigorously, adhering to industry standards for linguistic quality. Your meticulous nature will help ensure that no detail is overlooked.• Your contributions will be vital: utilize professional bug tracking tools to articulate linguistic issues, monitor progress, and confirm that resolutions meet expectations.• Progress from a tester to a reputable LQA specialist, navigating both indie titles and AAA hits, taking ownership of your projects and mastering the entire testing lifecycle.• Create and refine test cases, document your findings, and set benchmarks for best practices in linguistic quality assurance.• Engage with developers and fellow testers from the onset, influencing the testing and improvement processes for game localization.• Continuously seek innovative and efficient methods to enhance workflows, share insights, and elevate standards across the team.