Commercial Renewal and Expansion Specialist (LATAM, Remote)

About Whippy Whippy builds AI-powered communication tools for some of the largest staffing and workforce companies in the U.S. Our platform helps these organizations automate voice, SMS, chat, and other workflows, replacing manual processes with intelligent agents. With $6M in annual recurring revenue, Whippy is a bootstrapped company growing quickly. Important Note Before Applying This is not a billing administrator, call center, or paperwork processing role. The Commercial Renewal and Expansion Specialist manages all commercial conversations with established customers. Expect to join daily live Zoom calls to discuss pricing, overages, upgrades, and contract terms. Comfort with proration math during these discussions is essential. Candidates looking for a purely administrative or behind-the-scenes position will not find this role a fit. Role Overview The Commercial Renewal and Expansion Specialist leads commercial conversations with Whippy’s current customers. This includes handling renewals, upgrades, downgrades, expansions, proration math, contract creation, Stripe billing issues, and MSA paperwork. When a Customer Success Manager identifies an account needing a commercial discussion, this specialist steps in. The role also involves surfacing cross-sell opportunities during renewal talks and providing warm leads to the sales team. This is not a new business development or post-sale paperwork job. The specialist runs the call, handles calculations in real time, proposes contract structures, and secures signatures. Success requires strong commercial judgment, a solid grasp of contracts, calm under pressure, and the ability to work through numbers on the spot. Those who struggle with frustrated customers, contract math during calls, or tend to escalate rather than resolve issues will find this role challenging. Key Responsibilities Lead commercial calls with existing customers, covering renewals, upgrades, downgrades, expansions, and billing topics. Work through contract math live on customer calls: proration, package comparisons, overage calculations, and credit reconciliations. Prepare and send contracts for current customers, including amendments, renewals, and supersession agreements with prorated credits. Resolve Stripe billing issues for existing customers. Location This is a remote position open to candidates based in Latin America.

About Us SharkNinja is a leading global product design and technology firm, renowned for its diverse portfolio of award-winning lifestyle solutions that significantly enhance everyday living. With two esteemed global brands, Shark and Ninja, we have a solid history of delivering innovative products that disrupt the market and cater to a variety of consumer needs. Our headquarters are located in Needham, Massachusetts, and we proudly employ over 4,100 associates. Our products are distributed through major retailers and online platforms worldwide. We are currently in search of an exceptional Director of Pure Players – LATAM Expansion to take charge of and expand our Amazon and Mercado Libre operations across the LATAM region (excluding Mexico). This pivotal role encompasses complete commercial and operational responsibility for Pure Player performance in the market, focusing on revenue growth, profitability, operational excellence, and partnership development. The Director will serve as the single-threaded owner of the Pure Player strategy in LATAM Expansion markets, adapting SharkNinja’s Global Amazon COE playbook into actionable local strategies for both Amazon and Mercado Libre. This leader will oversee in-market performance teams, collaborate with cross-functional partners, and drive strategic initiatives to ensure sustained growth.

SharkNinja Operating LLC is known for its innovative product design and technology, offering a wide range of lifestyle solutions under the Shark and Ninja brands. With a global presence and headquarters in Needham, Massachusetts, the company reaches consumers through major retailers, online channels, and distributors. SharkNinja employs over 4,100 people worldwide. The Associate Program Manager - Geo Expansion - LATAM will help drive the growth and expansion of key product programs. This position focuses on supporting the ongoing success of existing portfolios and coordinating new market and product launches to meet the needs of global consumers and retail partners. Role overview This role involves becoming well-versed in SharkNinja’s product lines and collaborating with teams to deliver on expansion initiatives. The work supports both product and market growth, ensuring that programs remain successful and profitable as they reach new audiences. What you will do Support project management activities related to product enhancements, optimizations, and line extensions. Requirements Strong project management skills. Ability to work effectively in a collaborative team environment.

Versaterm is looking for a Renewals Specialist I to join the team in a fully remote role open to candidates based anywhere in the U.S. This position plays a key part in supporting client renewals and contributing to positive, ongoing customer relationships. Key responsibilities Track renewal timelines and keep client records current Prepare, organize, and manage renewal documentation Collaborate with colleagues across departments to address client questions and requests Support customer satisfaction and retention throughout each renewal cycle What helps in this role Strong attention to detail and the ability to spot important details others might miss Clear communication skills for working with both clients and internal teams A commitment to providing reliable, helpful customer service

About Integrated Specialty CoveragesIntegrated Specialty Coverages, LLC (ISC) is an innovative and rapidly growing technology-focused Managing General Agent (MGA) and insurance wholesaler, transforming the landscape of commercial insurance. Our organization is powered by one of the top private equity firms, Onex Partners, and led by a visionary management team dedicated to intertwining insurance and technology, marking our presence as a leading Insurtech innovator.We pride ourselves on being the preferred online distributor of insurance solutions across diverse industries while serving the needs of “Main Street USA.” To fuel our mission of unparalleled growth, we are assembling a digitally adept team that comprehensively understands the convergence of user experience, data analytics, and artificial intelligence/machine learning (AI/ML) to enhance our engagement with clients and partners.Job SummaryThe Senior Renewal Specialist plays a pivotal role within the renewal department, focusing on the management of general liability and bond renewals, driving client retention, and providing support for operational initiatives as necessary. This role has evolved from the traditional Compliance Supervisor structure, shifting responsibilities across various departments. No longer supervisory, this position emphasizes renewal production, retention, and technical acumen within contractor insurance programs. As a knowledgeable resource within the team, the Senior Renewal Specialist will leverage their product expertise and industry insights to facilitate the renewal process, navigate complex scenarios, and propose operational enhancements as applicable. The main objective of this role is ensuring successful general liability renewal production and retention.Position ResponsibilitiesGeneral Liability Renewal ProductionOversee and execute general liability renewals with a strong emphasis on client retention and premium growth.Generate and manage the monthly general liability renewal list.Underwrite and process renewal accounts while collaborating with carriers to meet underwriting criteria.Conduct proactive outreach to clients prior to renewal to secure continued coverage.Examine policies for accuracy in coverage and endorsement requirements to minimize errors and omissions exposure.Identify and implement strategies to enhance retention and mitigate the risks of lapses or cancellations.

Who You Are You are a driven professional with exceptional communication and project management abilities. You thrive on collaborating with both internal and external stakeholders to formulate strategies and processes that enhance renewal opportunities. You seek an engaging role where you can apply your diverse expertise in sales, analytics, and renewal processes. With a comprehensive understanding of various vendors’ renewal processes and programs, you will contribute to systematizing and defining workflows that strengthen Myriad360’s sales capabilities. About The Role As a Senior Renewal Specialist, you will be crucial to the success of Myriad360’s expanding renewals business. You will oversee a wide array of renewal contracts from top manufacturers including Cisco Systems, Juniper Networks, and Palo Alto Networks. Collaborating with our experienced channel operations team, you will create, manage, and drive a data-centric renewal forecast, equipping Myriad’s sales team with vital insights on upcoming renewal opportunities. Candidates must be based in the United States and be available to work West Coast hours. Key Responsibilities: Develop and maintain precise pipeline reports and forecasts for upcoming renewals. Foster strong relationships with manufacturers and renewal peers from OEMs and ISVs. Collaborate with sales and channel operations to prepare quotes 30, 60, and 90 days prior to contract expirations. Engage with customers to both transact and consolidate upcoming renewals. Maximize eligibility and achievement of key manufacturer renewal incentives.

Dremio is hiring a Commercial Account Executive to focus on the LATAM and Brazil markets. This role is based in the United States and centers on selling Dremio Cloud (SaaS) to commercial customers with fewer than 3,000 employees. Role overview The Commercial Account Executive manages the full sales cycle for assigned accounts in the LATAM/Brazil region. Success depends on proactive pipeline creation, outbound prospecting, and disciplined execution. While inbound leads and marketing support are available, self-driven opportunity generation is crucial. Ownership, urgency, and a structured approach are expected throughout the sales process. What you will do Meet or exceed quarterly and annual sales quotas by developing tailored sales plans for the territory and prospect list. Drive pipeline generation through outbound prospecting, targeted outreach, partner collaboration, and marketing campaigns. Create and manage detailed account plans for assigned customers. Act as a trusted advisor by understanding customers’ IT strategies and aligning Dremio’s solutions to their needs. Use AI-powered sales tools to enhance prospecting and engagement. Qualify prospects and develop new sales opportunities to build sustainable revenue. Organize and lead discussions and events with executives and C-level stakeholders. Oversee the sales process and close opportunities using Salesforce.com and Clari. Maintain ongoing account management to support customer satisfaction and identify new revenue streams. Apply solution-based selling skills, manage complex sales cycles, and deliver impactful presentations.

As a Renewals Representative focused on the Commercial Segment at Sophos, you will play a vital role in maintaining and growing our customer relationships. Your primary responsibility will be to manage the renewals process, ensuring that our clients continue to receive the security solutions they need. You'll work closely with customers, understanding their requirements and assisting them in navigating our offerings. Your proactive approach will help maximize revenue while enhancing customer satisfaction.

About UsAt Tradeify.co, we are not just another proprietary trading firm; we are a pioneering entity specializing in multi-asset trading through innovative, data-driven strategies and state-of-the-art technology. Partnering with leading platforms such as NinjaTrader and Tradovate, we deliver an unparalleled trading experience to our clients. Our mission is to empower exceptional traders by providing substantial capital, cutting-edge technology, and unwavering support to navigate the complexities of global financial markets.Our culture is deeply rooted in quantitative analysis, rigorous risk management, and continuous learning.In line with our ambitious growth plans, we are on the lookout for skilled Trader Support Specialists to assist our proprietary traders operating in the LATAM time zones.The OpportunityAct as the primary liaison for Tradeify.co traders and customers, managing interactions from initiation to resolution across all support channels such as live chat, email, and Discord.Effectively identify, assess, and resolve a diverse array of inquiries, ranging from general account questions to more intricate technical and operational issues related to trading platforms, data feeds, and order execution.Leverage technical proficiency to master trading platforms and proprietary systems, ensuring comprehensive product knowledge through continuous education.Skillfully troubleshoot incoming inquiries, evaluate their urgency, and escalate to relevant internal teams, including Compliance, Operations, and Technology, when necessary, to ensure timely resolution and thorough follow-up.Enhance every trader interaction by combining empathy with expertise to deliver exceptional service.Contribute to the improvement of Tradeify.co’s trader-focused Learning Center and internal knowledge bases, promoting self-service options for traders.Support team objectives by focusing on customer satisfaction (CSAT), Quality Assurance, and response times.

Join Tailscale as a Solutions Engineer focused on Commercial Expansion Sales! In this fully remote role, you will play a pivotal part in driving our growth by collaborating with customers to understand their needs and demonstrating how our solutions can address their challenges. As a Solutions Engineer, you will leverage your technical expertise and communication skills to create compelling presentations and assist the sales team in closing deals.

Role Overview Arista Networks is looking for a Service Renewal Specialist to help manage contract renewals and support ongoing customer relationships. This remote role focuses on keeping clients satisfied by ensuring their service agreements remain current and aligned with their needs. What You Will Do Coordinate with customers to guide them through the contract renewal process Listen to client needs and provide clear, helpful information about renewal options Support the company's commitment to strong customer service and reliable networking solutions Location This position is fully remote.

Join the dynamic team at Kalshi as an International Expansion Specialist. In this role, you will play a pivotal part in driving our global growth strategy, identifying new markets, and spearheading the expansion initiatives that will position Kalshi as a leading player in the international landscape. You will collaborate with cross-functional teams to ensure seamless market entry and navigate the complexities of international regulations.

Role overview Datadog is hiring a Commercial Account Executive to focus on the LATAM region from Denver. The position involves building new customer relationships and growing business with small to midsize companies across Latin America. Fluency in Portuguese is essential for this role. What you will do Identify and connect with new customers throughout the LATAM market Collaborate with internal teams to understand and address customer requirements Use Datadog's sales methodology during each stage of the sales process Communicate the value of Datadog's products clearly to potential clients Work environment Datadog supports in-person collaboration and values a lively office culture. The team follows a hybrid work model, offering both office and flexible work options to support work-life balance.

Role Overview Transmit Security is hiring a Renewals Specialist in Boston, Massachusetts. This role focuses on managing client renewals and supporting ongoing customer satisfaction. The Renewals Specialist works with both sales and customer success teams to keep the renewal process smooth and responsive. What You Will Do Coordinate client renewals from start to finish Work with internal teams to ensure clients receive timely, accurate information Communicate clearly with clients to address questions or concerns during the renewal process Maintain accurate records and track renewal status Support revenue growth by helping retain existing customers What We Look For Strong communication skills Attention to detail Ability to build and maintain client relationships Experience working with cross-functional teams is a plus

Role Overview PDI Technologies is hiring a Renewals Specialist in Alpharetta, GA. This position focuses on supporting customer retention and satisfaction by managing contract renewals and maintaining ongoing client relationships. What You Will Do Oversee the renewals process for existing customers Communicate directly with clients to understand their needs and timelines Offer solutions that fit each customer’s situation Help maintain strong, long-term relationships with clients Contribute to revenue growth by supporting customer retention

Join our dynamic team at Veolia Environnement SA as a Lifecycle Leader specializing in scope expansions, renewals, and recompetes. This pivotal role will allow you to leverage your expertise in sales and project management to drive strategic growth and enhance our service offerings.In this exciting position, you will be responsible for managing the lifecycle of projects from conception to execution, ensuring that all expansions and renewals meet our high standards of quality and efficiency. Your leadership will guide cross-functional teams to achieve operational excellence and foster strong client relationships.

Join our dynamic team at Prosidian Consulting as a Renewable Energy Specialist. In this pivotal role, you will leverage your expertise in renewable energy systems to drive innovative solutions and support our clients in transitioning to sustainable energy sources. You will collaborate with cross-functional teams and contribute to project development, implementation, and analysis in various renewable energy sectors.

Join Everbridge as a Contracts Manager specializing in Public Sector and Commercial Renewals. In this pivotal role, you will be responsible for managing contract negotiations, ensuring compliance, and fostering strong relationships with our clients in the public sector. Your expertise will drive our commitment to delivering exceptional service and value.As a Contracts Manager, you will collaborate with cross-functional teams to support business objectives, mitigate risks, and enhance operational efficiency. Your strategic oversight will contribute to the overall success of our organization.

Join Our TeamAt Tradeify, we redefine the proprietary trading landscape with our vibrant and innovative approach. Our expertise lies in multi-asset trading, driven by sophisticated, data-informed strategies and advanced technology. Collaborating with industry leaders such as NinjaTrader and Tradovate, we are committed to providing our traders with an unparalleled trading experience. Our mission is to empower talented traders by offering considerable capital, cutting-edge technology, and steadfast support, allowing them to excel in the intricate global financial markets.Rooted in a culture of quantitative analysis, strict risk management, and continuous learning, we are on an ambitious growth path. We are looking for skilled Trader Support Specialists to assist our proprietary traders within the LATAM (Latin America) time zones.

Are you ready to join Hack The Box on an exciting journey?Your adventure begins here, where you will play a crucial role in transforming cybersecurity expertise. Become a valued member of Hack The Box, where our mission is to redefine the landscape of cybersecurity. Key Responsibilities of the Senior Renewals Specialist:As the Federal Sr. Renewals Specialist, you will contribute to our rapidly expanding Federal client base. Your primary responsibility will be to renew, up-sell, and enhance license subscription contracts for the US federal government. You will ensure seamless contract continuations by negotiating beneficial terms that comply with government regulations and align with our corporate objectives. Building strong relationships with budget holders, contracting officers, and resellers will be essential as you become their trusted advisor for all contract inquiries.In this role, you will manage the renewal process for a designated set of accounts. You will analyze HTB platform usage trends and other vital data gathered from customer interactions, enabling you to craft proposals that bring real value to our clients upon renewal of their annual subscriptions. Join Our Fellowship:Reporting directly to the Head of Renewals, you will be integrated into the Customer Success department, specifically within the Renewals team. This position allows for collaboration with various internal teams (Customer Success Managers, Account Executives, Solution Engineers, Business Operations, Sales Ops, Legal, Finance) to improve workflows and manage your own schedule. Success in this role requires effective communication, exceptional organizational skills, strong teamwork, and a background in general administration. Tools You'll Utilize:Hubspot, ChurnZero, Pandadoc, Jira, Slack Resources to Explore:Customer StoriesA lookback at HTB 2025 Revenue Kickoff eventHumans of HTB: Anna’s journey into HTB customer success scaling team Your Future Awaits: Join us in pioneering the future of cybersecurity!