Customer Reliability Engineer

About SupabaseSupabase is a cutting-edge development platform built on Postgres, designed specifically by developers for developers. We offer a comprehensive backend solution that includes Database, Auth, Storage, Edge Functions, Realtime capabilities, and Vector Search. All our services are intricately integrated and optimized for growth.Position OverviewWe are looking for a proactive and partnership-focused Customer Reliability Engineer (CRE) to enhance reliability, performance, and customer satisfaction for our key strategic customers. As a CRE at Supabase, you will be instrumental in guiding the customer journey for our most valuable users.Key ResponsibilitiesImplement SRE principles within Customer Success to empower customers and team members in monitoring and supporting our top-tier customers.Identify and troubleshoot common platform issues, collaborating with teams to prioritize resolutions effectively.Proactively seek enhancements in the platform and devise implementation strategies to facilitate customer success.Engage customers to leverage features that may not yet be available on the platform or in our roadmap.Tackle escalations and complex technical cases that arise from Support Engineers and Customer Solution Architects.Collaboration and EngineeringPartner with Engineering and Infrastructure teams to deliver impactful features, including those that may not be on the immediate roadmap but provide significant benefits to strategic clients.Assist in the successful delivery of critical features through testing, documentation, and adherence to release processes.Guide teams in functionality planning and implementation, utilizing your expertise to ensure optimal execution and transparency regarding implementation costs.Help prioritize internal team feedback based on insights from the Customer Success team, championing new requests and facilitating larger projects.Customer Success FocusThe successful candidate will earn trust by advocating for features that remove barriers for customers and internal teams. Join us in supporting Supabase Team and Enterprise customers, where you will lead and innovate in these critical areas.

Join our dynamic team as a Customer Reliability Engineer at Collabera Inc. in Lisle, Illinois. In this pivotal role, you will be responsible for ensuring the reliability and performance of customer-facing systems. By collaborating with cross-functional teams, you will help optimize processes and deliver exceptional service to our clients. Your expertise in troubleshooting and ability to drive improvements will be key to enhancing customer satisfaction.

At Reliable Robotics, we are pioneering safety-enhancing technologies for aviation, committed to transforming air transportation into a safer and more efficient means of moving goods and people around the globe. Our dedicated team of engineers, experienced in aerospace, robotics, and autonomous vehicles, is driving this innovative future.As a Senior Quality Assurance and Reliability Engineer within our Production organization, you will take on a crucial role in ensuring product safety and reliability. Your expertise will guide investigations, implement corrective actions, and foster continuous improvements. Join our dynamic team, where your contributions will help us enhance the quality of our products and services efficiently and effectively. You will spearhead the strategy and execution of our quality management system, focus on risk mitigation and prevention, and ensure the reliability of our designs, hardware, and flight systems. As we scale, you will play a key role in optimizing processes and developing automation that will drive our business forward. Your work will be foundational to the future of automated aviation systems, which are transitioning from prototype to production in a hands-on environment.Key ResponsibilitiesCollaborate with design, manufacturing, testing, and flight teams to produce reliable products, ensuring compliance while driving continuous improvement within the organization. Engage directly with flight hardware in both factory and airborne environments, conduct investigations on safety-critical products, and witness the development of the first certifiable autonomous aircraft.Partner with cross-functional teams throughout product development, from acceptance testing to quality checkouts, to create reliable hardware verification for flight components and systems. This includes identifying key operating characteristics and managing prototype development testing for functionality and manufacturability.Develop and oversee the quality management system to ensure compliance with processes, work instructions, certifications, and regulatory standards.Investigate manufacturing, supply chain, testing, and flight anomalies, identifying root causes and implementing effective resolutions.

Join our dynamic team as a Customer Reliability Engineer / Applications Engineer, where you will play a crucial role in ensuring customer satisfaction and reliability of our applications. In this position, you will leverage your technical expertise to troubleshoot and resolve complex issues while collaborating with cross-functional teams to deliver top-notch solutions.

Reliable Robotics is hiring a Software Engineer in Mountain View, CA. This position plays a key part in advancing autonomous technology for robotic systems. The work centers on building and improving the software that powers these platforms. Role overview This role involves designing, developing, and implementing software for robotic systems. Collaboration is essential, as projects often require input from teams across the company. What you will do Work closely with engineers and specialists to create software for autonomous robotics Design, build, and implement software solutions for robotic platforms

Join our team at LanceSoft Inc. as a Customer Reliability Engineer / Applications Engineer. In this pivotal role, you will work closely with our clients to ensure the reliability and performance of our applications, providing expert guidance and support. Your responsibilities will include troubleshooting application issues, optimizing performance, and collaborating with cross-functional teams to enhance customer satisfaction.

At Reliable Robotics, we are pioneering technology that enhances safety in aviation, ultimately saving lives. Our automated aviation systems are designed to create a future where air transportation is not only safer but also more efficient and transformative for the movement of goods and people across the globe. Our passionate team comprises engineers with diverse expertise in aerospace, robotics, and autonomous vehicles, all working together to turn this vision into reality.As a Mechanical Engineer, you will join a dedicated team focused on designing, testing, and flying advanced mechanical systems. Our tight-knit group prides itself on taking ownership of projects from conception to completion, engaging in hands-on building, testing, and integrating our innovative designs. You will work on high-reliability, safety-critical mechanisms and collaborate extensively with cross-functional teams, including Systems, Avionics, GNC, Software, Manufacturing, and Flight Test. This role will be based at our Mountain View, California facility and will report to the Mechanical Engineering Manager.

At Reliable Robotics, we are pioneering safety-enhancing technologies for aviation, aiming to save lives and reshape air transportation. Our automated aviation systems promise a future where air travel is safer, more convenient, and fundamentally transformative for the movement of goods and eventually people worldwide. Our passionate team of engineers brings expertise from aerospace, robotics, and self-driving vehicles to turn this vision into reality.As a member of the Avionics Hardware team, you will join an elite group of engineers focused on developing the essential compute, actuation, sensing, and power electronics that are at the core of our automation systems. We pride ourselves on end-to-end hardware ownership and enjoy hands-on testing, iteration, and deployment of our designs. In your role as an Avionics Hardware Engineer, you will lead the development of electrical components and subsystems across our airborne and testing platforms, working from circuit-board levels through to integrated systems.

At Reliable Robotics, we are pioneering innovative technology that enhances safety in aviation, ultimately saving lives. Our automated aviation systems are set to revolutionize air transportation, making it safer, more efficient, and fundamentally transformative for the movement of goods and people globally. Our mission-driven team comprises engineers with diverse expertise in aerospace, robotics, and autonomous vehicles, all dedicated to turning this vision into reality.As an Electrical Test Engineer, you will play a crucial role within our avionics engineering team. Our focus is on developing a wide array of computing, sensing, actuation, power, and communication systems integral to our automation solutions. We seek a versatile engineer who can leverage their electrical engineering and software automation expertise to establish robust testing methodologies for complex hardware within a safety-critical environment. This is a unique opportunity to help elevate our foundational test operations into a state-of-the-art production-ready framework.

At Reliable Robotics, we are pioneering innovative technology designed to enhance safety in aviation, ultimately saving lives. Our automated aviation systems aim to create a future where air transportation is not only safer but also more convenient, fundamentally changing how goods and eventually people traverse the globe. Our team comprises mission-driven engineers with diverse expertise spanning aerospace, robotics, and self-driving vehicles, all working diligently to turn this vision into reality.As a Hardware Test Engineer, you will play a pivotal role within our Hardware Test team, a compact group of experienced engineers dedicated to ensuring all produced hardware adheres to the rigorous standards of aviation. You will serve as a vital link between design, production, and flight test teams, facing a variety of technical challenges.Your responsibilities will include developing automated test stands to simulate extreme flight conditions for our hardware and mechanisms, which are crucial for our qualification testing. You will assist in identifying failure modes in our development hardware, contributing valuable insights to guide redesign efforts. Additionally, you will be responsible for writing the software and constructing hardware platforms necessary for command, control, and data collection systems that uphold stringent aerospace testing standards.

At Reliable Robotics, we are pioneering technology that enhances safety in aviation, aiming to save lives and transform the future of air transportation. Our automated aviation systems will facilitate a safer and more convenient way for goods—and eventually people—to traverse the globe. Our team is composed of dedicated engineers with diverse expertise in aerospace, robotics, and self-driving vehicles, all working together to bring this vision to life.As a Client Platform Engineer, you will play a pivotal role in our IT and Security team, contributing significantly to the evolution of Reliable Robotics' internal infrastructure and processes. Your responsibilities will involve building, deploying, and managing tools that enhance our operations. You will focus on automating existing systems to support standardization efforts, particularly concerning end-user facing endpoints.Key ResponsibilitiesIn this role, you will design and implement tools that cater to our internal business needs and uphold our standards. You will be engaged in creating and enhancing tools and their supporting infrastructures to elevate the daily experience of our users across the organization. This includes overseeing SaaS services, managing physical and cloud infrastructure to meet the requirements of various teams at Reliable Robotics. Additionally, you will identify opportunities for standardization and user experience improvement while training different teams, including IT/Security teams, to ensure redundancy when new tools are adopted.

Role overview smithsgroup2 is seeking a Customer Reliability Engineer / Technical Specialist based in Tyler. This role centers on keeping company services and systems reliable and efficient. Day-to-day work is hands-on, focusing on troubleshooting and resolving technical issues as they arise. Technical expertise is essential for addressing challenges and maintaining smooth operations. Main responsibilities Troubleshoot and resolve technical issues reported by customers Collaborate with development teams to improve product performance Support the reliability and efficiency of deployed systems and services Collaboration Frequent communication is required with customers and internal development teams. The role involves identifying problems and working together to implement solutions that improve overall product quality.

At Reliable Robotics, we are pioneering advanced safety technologies for aviation, striving to create a future where air transportation is not only safer but also revolutionizes the movement of goods and people worldwide. Our dedicated team consists of engineers with extensive backgrounds in aerospace, robotics, and autonomous vehicles, all working collaboratively to turn this vision into reality.As a GNC Modeling and Simulation Engineer, your role will be critical in developing physics-based models that facilitate quick iterations and rigorous validation of our GNC software. You will conduct simulation analyses and validate these models against real-world data to ensure their accuracy and reliability.

At Reliable Robotics, we are pioneering cutting-edge technology in aviation aimed at enhancing safety and saving lives. Our automated aviation systems are set to revolutionize air transportation, making it safer, more efficient, and transformative for the global movement of goods and people. Our dedicated team consists of passionate engineers skilled in aerospace, robotics, and autonomous vehicles, all striving to turn this vision into reality.As a System Integration Engineer, you'll collaborate closely with a talented group of mechanical, electrical, and software engineers, reporting directly to the System Integration Engineering Manager. This small, dynamic team is focused on designing, testing, and deploying advanced automated systems, ensuring the seamless integration of mechanical and electrical hardware for safe and rapid aircraft implementation.

At Reliable Robotics, we are pioneering transformative technology that enhances safety in aviation, ultimately saving lives. Our automated aviation systems are designed to create a future where air travel is not only safer but also remarkably more efficient, revolutionizing the movement of goods and eventually people across the globe. Our team comprises dedicated engineers with rich backgrounds in aerospace, robotics, and autonomous vehicles, all working collaboratively to turn this vision into reality.As an Electrical Systems Engineer, you will contribute to our Vehicle Design and Integration team, where your expertise will play a crucial role in synchronizing mechanical, electrical, navigation, control, and safety requirements to develop sophisticated electrical systems essential for successful aviation automation. You will engage with various teams to shape system architecture and integrate requirements across both hardware and software spectrums.

Join us in advancing aviation safety through innovative technology that has the potential to save lives. Our mission is to create automated aviation systems that will transform air transport, making it safer and more convenient for the movement of goods and people around the globe. We are a dedicated team of engineers with diverse expertise in aerospace, robotics, and autonomous vehicles, striving to turn this vision into reality.As a Radar Hardware Design Engineer within our Radar Engineering team, you will play a crucial role in designing, building, and testing state-of-the-art phased array radar systems from initial concept to certified product. Our collaborative culture fosters knowledge sharing and teamwork, ensuring that this advanced technology becomes accessible for a wide range of commercial uses, particularly in Detect and Avoid applications. Your focus will be on developing new advanced operational modes that enhance aviation safety.

At Reliable Robotics, we are pioneering innovative technology that enhances safety in aviation, aiming to save lives. Our automated aviation systems are set to revolutionize air transportation, making it safer and more convenient. Our dedicated team consists of engineers with extensive experience in aerospace, robotics, and autonomous vehicles, all working together to turn this vision into a reality.As part of a close-knit mechanical engineering team, you will actively participate in the design, testing, and implementation of advanced mechanical systems. We take pride in our ownership of hardware throughout its lifecycle, from conception to flight testing and certification. In your role as a Senior Mechanical Engineer, you will play a critical role in guiding engineering practices and ensuring product excellence. Our focus is on creating high-reliability safety-critical mechanisms and structures, collaborating closely with Systems, Avionics, GNC, Software, Manufacturing, and Flight Test teams.

At Reliable Robotics, we are pioneering groundbreaking technology that enhances safety in aviation, ultimately saving lives. Our innovative automated aviation systems are set to revolutionize air transportation, making it safer, more convenient, and transforming the way goods and people are transported globally. Join our dynamic team of engineers with expertise in aerospace, robotics, and autonomous vehicles, dedicated to realizing this vision.As a Mission Systems Engineer, you will play a crucial role within our Systems team, reporting directly to the Systems & Safety Manager. This team is integral in architecting systems that support advanced safety-critical functions, developing methodologies for new technologies, and ensuring compliance with federal regulations.In this collaborative and experienced multi-disciplinary environment, your contributions will help expand the mission and functional capabilities of our aircraft. Your background as a pilot, combined with your engineering expertise in design and development, will greatly enhance our ability to meet the high standards of stakeholders and certification authorities. You will work alongside colleagues from various departments to create innovative solutions for unmanned aircraft operations.

At Reliable Robotics, we are pioneering cutting-edge technology to enhance safety in aviation, ultimately saving lives. Our automated aviation systems are set to transform the future of air transportation, making it not only safer but also more accessible. We are a dynamic team of engineers with backgrounds spanning aerospace, robotics, and autonomous vehicles, committed to bringing this vision to life.As a Senior Flight Test Engineer, you will join our Flight Test and Integration team, which plays a crucial role in our installation and testing initiatives. This team ensures the optimal performance of mechanical, electrical, and flight control systems on our aircraft and oversees all ground and flight test operations. Our team comprises skilled professionals experienced in developing both experimental and certification products.Key ResponsibilitiesIn this role, you will validate the functionality and performance of modified flight control systems within a remotely operated autoflight system. You will oversee the complete development process, from lab testing to vehicle implementation, ensuring compliance with all test requirements. Collaborating with various teams, you will gain a comprehensive understanding of the vehicle's capabilities and often serve as the lead engineer and test director during flight campaigns.

Join us at Reliable Robotics, where we are pioneering safety-enhancing technology for the aviation industry. Our automated systems are designed to revolutionize air transportation, making it safer and more efficient for both goods and passengers. Our dedicated team comprises experienced engineers from aerospace, robotics, and self-driving car industries, all working towards a transformative future.As the Manufacturing Engineering Manager, you will lead a talented team responsible for optimizing manufacturing capacity and throughput, developing factory layouts, and refining processes to adhere to design, regulatory, and business standards, with a strong emphasis on safety, quality, cost efficiency, and timely delivery. You will oversee the manufacturing output of a diverse range of products, including mechanical, electromechanical, and electrical/avionics assemblies.Your role will involve guiding hiring initiatives, managing manufacturing layouts, maintaining equipment, and enhancing manufacturing workflows. Collaboration with engineering teams on design for excellence (DFx) will be crucial, as will workforce development, production scheduling, risk management, and performance monitoring to achieve production goals. You will set the operational standards for your team and play a key role in transitioning the organization from startup to a structured manufacturing environment. This is a unique opportunity to work in a safety-critical setting, taking automated aviation systems from concept to production in a hands-on capacity.