Customer Support Team Lead at Liven

Hello! We are Liven. We are building a global ecosystem of self-regulation products that help individuals turn off their emotional autopilot and foster better relationships with themselves.Within our ecosystem:Self-discovery Companion — An app chosen by over 2.5 million users. It’s a space for self-exploration through AI coaching, mood trackers, audio practi…

Join our dynamic team at SQUAREdomain as a full-time Helpdesk Support Team Lead. We are partnered with a leading provider of technology services seeking an individual who is passionate about delivering exceptional customer service.Key Responsibilities:Lead and motivate a team of Support Technicians focused on solving customer issues for over 300 clients.Ensure high-quality customer service and effective ticket resolutions that enhance client retention.Utilize platforms and dashboards to manage ticket assignments and track resolution metrics.Conduct regular ticket audits to optimize team performance and identify areas for improvement.Serve as a vital link between customer feedback and the Support Manager to refine our products and services.Essential Skills and Abilities:Proven ability to oversee help desk operations for approximately 80 clients, managing up to 80 tickets daily through strategic delegation and escalation.Strong commitment to customer satisfaction by anticipating needs and working collaboratively with internal teams on complex issues.Actively seek customer insights to inform leadership on opportunities for product and service enhancements.Build and maintain strong relationships with internal staff, customers, and vendor partners based on trust and reliability.Embrace challenges and view setbacks as opportunities for growth.Team Leadership:Establish clear schedules, goals, and expectations for the team.Monitor team performance and report on key metrics.Participate in recruitment processes to identify top talent.Address team feedback and conflicts promptly and effectively.Talent Development:Balance ticket assignments according to team member strengths for optimal learning and growth.Identify training needs and coach team members accordingly.Collaborate with the Support Manager to create and implement training programs.

Be a Part of the Financial Revolution.At Robinhood, our goal is to make finance accessible to everyone. With a projected transfer of $124 trillion in wealth to younger generations by 2048, we are at the forefront of an unprecedented financial shift. If you're eager to play a pivotal role in this historic evolution, we want to hear from you.About the Team and the RoleThe Customer Experience team at Robinhood is integral to our mission of making finance inclusive for all. This team is dedicated to providing exceptional support to our customers, addressing a diverse array of account inquiries with timely, precise, and empathetic service.As a Customer Experience Team Lead, you will oversee a team of customer support representatives, ensuring they deliver high-quality service and resolve customer issues with efficiency. You will focus on coaching team members, enhancing their technical skills, and fostering subject matter expertise. Your role will involve collaborating with the Customer Experience Manager to maintain operational excellence and serving as a key contact for complex customer escalations. By driving performance through coaching, quality assurance, and accountability, you will work closely with operations and compliance teams to continually enhance the customer experience.Schedule & Work EnvironmentThis position is office-based, requiring 100% in-person attendance at our Denver, CO or Westlake, TX locations.The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees typically work either five 8-hour shifts or four 10-hour shifts per week, with specific schedules determined post-hire.At Robinhood, we value the benefits of in-person collaboration to inspire innovation and build community. Our office environment is designed to be dynamic and supportive of high-performing teams.Key ResponsibilitiesGuide the development of customer experience representatives providing direct support to our customersDeliver ongoing coaching and performance evaluations to foster strong customer outcomes and team growthAddress escalated customer issues and resolve complex matters with urgency and professionalismManage daily operations, including queue management and workforce optimization to enhance service delivery

Runna is building a training platform for runners of all levels, offering coaching, training plans, and a supportive community through its app. After closing a $6.5M funding round in November 2023 and being named a global finalist for Apple’s iPhone App of the Year in 2024, Runna joined the Strava family in 2025. The company is growing quickly and aims to become the top global platform for runners. This is a chance to join Runna’s team in Denver during a period of rapid expansion and help shape the future of the customer experience function. Role overview The Customer Experience Team Lead will oversee the US Customer Experience team within General Support. The role focuses on delivering a consistent, high-quality, and scalable customer experience for Runna’s users. What you will do Manage and develop a team of customer experience associates Drive team performance using metrics such as CSAT and NPS Ensure smooth day-to-day operations Balance hands-on leadership with strategic planning to support team growth and operational execution Identify customer trends and suggest process improvements Raise communication standards for the team Collaborate with cross-functional teams to turn customer insights into product and experience enhancements Impact and growth This position offers the opportunity to scale the customer experience team and shape the customer journey for a growing user base. The work directly influences both team development and the quality of the product experience for runners worldwide.

Join Our Team!Promenade, formerly known as BloomNation, is experiencing rapid growth and is on the lookout for a skilled Customer Service Team Lead. In this critical role, you will manage a team of eight offshore representatives, ensuring our customers receive outstanding support while cultivating strong team dynamics. Your responsibilities will include establishing top-tier B2B partnerships, adhering to industry best practices, and promoting unparalleled customer satisfaction. We seek a passionate, empathetic individual who thrives on solving complex challenges with enthusiasm and composure. The ideal candidate will be detail-oriented, able to work efficiently under pressure, and maintain a positive attitude even in challenging situations.

Via Transportation, Inc. is looking for a Rider Support Team Lead in Fort Worth, TX. This position centers on guiding a team that delivers support to riders, helping to shape their experience with the service. Role overview The Rider Support Team Lead manages a group focused on assisting riders and resolving their concerns. The role involves ensuring that support standards are met and that the team operates smoothly. What you will do Lead and motivate a team responsible for rider support Promote a positive work environment that values growth and new ideas Maintain a high level of operational excellence in daily activities Requirements Experience guiding or supporting teams Strong focus on customer service Ability to encourage collaboration and innovation

About UsAt Point One Navigation, we are pioneering the next generation of precise location technologies. Our goal is to create a cohesive location platform that enhances autonomy, safety, and operational efficiency across various sectors, from robotics to transportation. Our dynamic and collaborative team excels at tackling intricate challenges, moving swiftly, and making a significant impact.Role OutcomeAs the Technical Support Team Lead, you will take charge of the quality, efficiency, and scalability of our customer support operations. This position is a player-coach role, where you will manage complex technical support issues while simultaneously developing the systems, processes, and insights necessary to scale our support as we expand.Success in this Role Means:Rapid and effective resolution of customer issues, prioritizing speed and ensuring a positive experience.The organization maintains ongoing visibility into customer challenges, feature requests, and satisfaction levels.Leadership can make data-driven product and prioritization decisions based on real customer feedback rather than anecdotal evidence.Immediate Focus AreasDeliver Exceptional Technical SupportManage a substantial volume of customer support tickets, focusing on speed, accuracy, and customer confidence.Provide consistent, high-quality communication with customers, setting clear expectations and delivering timely updates throughout the support process.Demonstrate best-in-class technical support practices through active participation and leading by example.Collaborate closely with Field Application Engineers (FAEs) and Network Operations to resolve issues efficiently and keep customers informed.Establish a Scalable Support FrameworkCreate and implement a support ticket taxonomy that accurately reflects customer use cases, technical complexity, and urgency.Develop key support metrics (e.g., response time, resolution time, backlog health) and generate simple, actionable reports.Document standard operating procedures, escalation paths, and ownership models to ensure consistency without excessive bureaucracy.

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support function while developing a profound understanding of our platform to enable swift and effective problem resolution in collaboration with diverse teams. This position is perfect for individuals who are passionate about problem-solving, eager to learn intricate systems, and dedicated to providing exceptional support with care and accuracy.At Reevo, we prioritize cultivating a robust in-person culture and are currently in a growth phase. We expect our team members to work from our San Francisco office five days a week, as this is essential to our operational success and scaling efforts.

Join Konecranes as a Warranty Support Team Lead in Springfield, OH! We are seeking an experienced and motivated leader to oversee our warranty support operations. You will be responsible for ensuring customer satisfaction through effective warranty claim management and team leadership.Your role will involve coordinating with various departments, resolving warranty issues, and leading a dedicated team to achieve our service goals. If you have strong problem-solving skills, a customer-focused approach, and the ability to inspire your team, we want to hear from you!

Job Title: Team Lead Deskside Support Representative/DirectorJob ID: #S2LDMNLocation: Los Angeles, CADuration: 1 year (with potential for extension)• The ideal candidate will oversee a team responsible for diagnosing and resolving intricate Microsoft OS-related problem tickets, as well as configuring and installing essential applications.• Proficient in deskside Break/Fix troubleshooting, particularly within larger corporate environments. The support platform primarily includes Microsoft OS, focusing on Windows 7 and piloting Windows 10.• Additional expertise in current MAC OS support is required, including OS troubleshooting, imaging, and builds. Candidates must also be capable of supporting a range of mobile devices (phones and tablets) across multiple platforms such as Apple, Android, and Microsoft.• Solid experience in application support for standard Microsoft Office products, with a focus on Office 365, including Outlook/Exchange support across PC, phone, and tablet devices in a corporate setting.• Exceptional customer service skills are essential, and candidates must possess outstanding verbal and written communication abilities.

codes-health seeks a Customer Support Lead to join the team in the United States. This position centers on guiding a group dedicated to delivering reliable service to clients. Role overview The Customer Support Lead manages daily team activities and helps set the tone for effective client support. Clear communication and a steady approach to shifting priorities are essential in this role. What you will do Guide and support a team responsible for client service Encourage open communication within the team Adjust to changing client needs and business priorities Requirements Experience leading or coordinating a team Strong communication skills Comfort working in an environment where priorities may shift Based in the United States

Join our dynamic team at Cornerstone Building Brands as a Customer Service Team Lead. In this pivotal role, you will oversee customer service operations, ensuring exceptional service delivery while leading a team of dedicated professionals. Your leadership will inspire excellence and drive customer satisfaction as we strive to meet and exceed our clients' expectations. If you are passionate about delivering outstanding service and have a knack for motivating teams, we want to hear from you!

About UsAt Rain, we are pioneering the future of payments on a global scale. Our dynamic team comprises enthusiastic innovators and seasoned entrepreneurs dedicated to transforming financial transactions through the practical application of stablecoins. We facilitate seamless card transactions, international payments, B2B transactions, remittances, and more, in partnership with fintech companies, neobanks, and institutions. Join us at this hypergrowth company backed by prestigious investors in the fintech, crypto, and SaaS sectors, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla. If you are driven by curiosity, boldness, and a passion for creating a borderless financial future, we welcome your interest.Our EthosWe promote an open and inclusive work environment where employees can thrive and develop in roles that align with their aspirations. Every team member has the freedom to share ideas and contribute to the vision and direction of our company.Role OverviewWe are seeking a Customer Experience (CX) Team Lead to enhance and expand our user support services. You will lead a team responsible for managing customer interactions via chat, email, and phone. The ideal candidate is a proactive leader with a blend of empathy and efficiency, committed to operational excellence and collaborative improvement of the customer experience.Revolutionize the usage of stablecoins in everyday financial transactions.Join a purpose-driven team that prioritizes accuracy, transparency, and customer trust.Enjoy a hybrid work model allowing collaboration at our New York office while offering flexibility.Explore opportunities for advancement into CX leadership, operations, or cross-functional roles.Your ResponsibilitiesLead and mentor a team of CX Associates by establishing goals, providing consistent feedback, and nurturing a culture of accountability, empathy, and growth.Manage daily operations to ensure adherence to service level agreements (SLAs), quality assurance standards, and escalation procedures.Analyze key performance indicators (CSAT, QA, first response time, resolution time) and translate findings into actionable strategies for improvement.

Overview Are you ready to leverage your leadership and customer service skills to inspire a team that consistently delivers outstanding experiences? As the Customer Service Team Lead at Esri, you will lead a dynamic group of Customer Service Representatives, cultivating a culture of excellence, accountability, and ongoing improvement. You will collaborate with various departments to enhance operations, tackle challenges, and ensure that every interaction with our customers embodies our dedication to exceptional service. This role provides the chance to lead with intention, develop professionally, and significantly influence how we engage with our customers. Responsibilities Team Leadership & Development - Mentor and coach Customer Service Representatives to meet performance targets and maintain service excellence. Conduct regular feedback sessions, set goals, and perform performance evaluations. Operational Oversight - Supervise daily operations, ensuring prompt resolution of customer inquiries, order requests, and profile issues. Track team performance metrics and implement enhancement plans as required. Escalation Management - Address complex or escalated customer issues with professionalism and efficiency. Act as the primary contact for critical matters. Cross-Functional Collaboration - Work closely with internal teams (such as product, sales, and support) to optimize processes and elevate the customer experience. Process Improvement & Reporting - Examine service metrics, identify trends, and propose enhancements. Generate comprehensive reports for senior management. Requirements 5+ years of relevant experience in a similar role with comparable responsibilities Proven leadership skills with sound judgment and effective decision-making abilities Highly collaborative with a strong commitment to achieving shared goals and fostering collective success A deep focus on customer satisfaction, along with the ability to nurture a customer-centric culture within the team Willingness to adjust work hours to meet business needs, including team coverage, product meetings, testing assignments, and after-hours support Bachelor’s degree in business or a related field Recommended Qualifications Training or experience in leadership to inspire and motivate the team towards their objectives

Join Our Team as a Customer Success Team Lead!At Promenade (previously known as BloomNation), we are experiencing rapid growth and are on the lookout for a dynamic Customer Success Team Lead.In this crucial role, you will be instrumental in providing exceptional value to your dedicated book of business. You will empower our partners to enhance their operations and ensure high customer retention rates, all while managing a team of five offshore representatives under your guidance.We are searching for someone who embodies empathy, is results-driven, and thrives on solving complex challenges with enthusiasm and finesse. Balancing a competitive spirit with a collaborative mindset is essential. The ability to perform effectively under pressure and navigate through ambiguity is crucial in our fast-paced environment, where changes can occur swiftly!While this is not a traditional management position, you will need to be comfortable delegating tasks to the offshore team and monitoring the quality of their work before it reaches our restaurant and floral partners.Candidates should possess a minimum of one year of experience in a Customer Success role, specifically focused on the retention of a dedicated book of business. Being bilingual in Spanish is a significant advantage!

Join Our Team:As a Trade Support Team Lead at DV Trading, you will play a pivotal role in optimizing our trading operations. You will collaborate closely with our Development, Trading, and IT teams to enhance the support we provide to our traders, ensuring their success with efficient and reliable trading systems. This position focuses on continuous improvement, strategic project management, and delivering unparalleled support to our trading professionals.

As a Team Lead in Operations Support at Prosidian Consulting, you will play a pivotal role in managing and guiding our operations team towards excellence. Your leadership will help ensure efficient processes and high-quality service delivery to our clients. You will be responsible for developing strategies to improve operational efficiency, oversee daily team activities, and mentor team members to achieve their professional goals.

About Wealth.com Wealth.com is an advanced planning platform serving a broad range of clients in wealth management. Trusted by major financial institutions, the company blends proprietary AI with deep technical expertise. Recent recognition includes: Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards 2024 Best Technology Provider in the Trust category Top estate planning market share in the 2025 Kitces AdvisorTech Study Wealth.com fosters a collaborative workplace, encourages innovation, and has been certified as a Great Place to Work for 2025. Role Overview: Client Support Team Lead Location: Hybrid (New York City, Tempe, or San Francisco) The Client Support Team Lead will build and guide a high-performing support team at one of the fastest-growing fintech platforms. This position goes beyond day-to-day management. The Team Lead will shape the support experience, develop team members, and redesign support processes using AI, automation, and data. The goal: move from reactive troubleshooting to proactive client success, ensuring support scales efficiently as Wealth.com grows. What You Will Do Design, implement, and manage the support infrastructure. This includes ticketing systems, routing logic, escalation paths, SLAs, and a tiered support structure. Systematize current processes and introduce new solutions as needed. Lead, mentor, and support Client Support Associates. Set clear performance goals, define career paths, and establish specialization tracks as the team grows. Shift the support approach from reactive to proactive. Use product instrumentation, analytics, and client feedback to improve the client experience.

Payabli is a cutting-edge Payments Infrastructure and Monetization Platform specifically designed for vertical software companies. By leveraging a singular, developer-friendly API with low-code embedded payment components, Payabli empowers platforms to effortlessly integrate, monetize, and operationalize payments, transforming payments into an integral element of their platform and business strategy.Our solution unifies payment acceptance, issuance, and advanced operational tools, enabling software companies to manage and move funds through a consolidated infrastructure stack, providing complete control over the payment experience. With compliance to PCI DSS 4.0 and SOC 2 standards, Payabli’s infrastructure ensures enterprise-level reliability and trust, while utilizing AI-driven insights to enhance visibility, optimize operations, and accelerate revenue growth.Supported by top fintech investors such as QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is redefining the benchmark for embedded payments infrastructure, fueling the next wave of vertical SaaS.Position Overview: As the Client Support Team Lead, you will play a pivotal role in establishing and expanding our frontline support operations while adopting a hands-on approach to customer service. You will develop team capabilities, set quality standards, and ensure top-tier service delivery to our 146+ partner platforms and over 100,000 merchants.Location: This is a fully remote position; however, candidates must be located in the Greater Phoenix area.Key Responsibilities:Team Leadership (60-70% of your time)Build and manage a dedicated team of 5-10 Client Support Associates to address tier 1 inquiries from merchants and partners.Design training programs for onboarding new hires and enhancing the skills of existing team members based on developed materials.Conduct quality assurance assessments of ticket responses and customer interactions to uphold service excellence and pinpoint improvement opportunities for agents and the team.Coach and mentor team members through individual meetings, performance evaluations, and skill development initiatives.Track team performance against SLA targets.

Join Robinhood as a Customer Experience Team Lead, where you will play a pivotal role in shaping the customer experience for our users. You will lead a team dedicated to ensuring our customers have the best possible experience with our services. Your leadership will guide the team in effectively resolving customer inquiries and enhancing overall satisfaction.