Helpdesk Analyst

Join usm2 as a Helpdesk Analyst, where you will be the first point of contact for our customers, providing top-notch technical support and assistance. Your role will involve troubleshooting hardware and software issues, guiding users through step-by-step solutions, and ensuring the smooth operation of our IT systems.

As a Helpdesk Analyst at Collabera, you will play a crucial role in providing exceptional technical support to our clients. You will be responsible for troubleshooting and resolving IT issues, ensuring customer satisfaction through timely and effective solutions. This is an opportunity to work in a dynamic environment and develop your skills in customer service and technical support.

Join our dynamic team at 360IT Professionals as a Helpdesk Analyst. In this role, you will provide exceptional technical support and troubleshooting assistance to our clients, ensuring their IT systems run smoothly. You will be the first point of contact for users experiencing technical issues, helping to resolve their problems efficiently and effectively.

Camunda develops enterprise automation solutions that help organizations streamline complex business processes. More than 700 companies, including Atlassian, ING, and Vodafone, rely on Camunda to speed up project delivery, improve efficiency, and strengthen customer relationships. Camunda has been recognized as a Visionary in the 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. The company operates fully remotely, is featured on GP Bullhound’s 2024 Top 100 Next Unicorn list, and has received recognition for workplace flexibility and culture. Role overview The Helpdesk Analyst provides L1–L2 IT support for Camunda’s remote workforce. This role acts as the first point of contact for employees seeking technical assistance, ensuring their productivity and smooth day-to-day operations. What you will do Respond to IT support requests from employees across the company Troubleshoot technical issues and guide users through solutions Manage support tickets from submission to resolution or escalation Collaborate with Enterprise Technology, InfoSec, and other departments as needed Contribute to ongoing improvements in support processes Requirements Experience providing L1–L2 IT support in a remote or distributed environment Strong troubleshooting skills and a customer-focused approach Clear, empathetic communication when assisting colleagues Ability to manage multiple support requests and prioritize effectively

About Rush Street Interactive Rush Street Interactive (NYSE: RSI) operates leading online gaming brands including BetRivers.com, PlaySugarHouse.com, and RushBet.co. The company connects online, social, and land-based gaming, focusing on keeping players engaged and entertained. Role Overview The Helpdesk Analyst provides first-level IT support for RSI staff, handling technical issues related to computer systems, software, and hardware. As the first point of contact for IT inquiries, this role helps maintain high customer satisfaction and positive relationships with users across the company. This is a 24/7 hybrid position based in New Jersey. What You Will Do Serve as the primary contact for end-user technical support, assessing and resolving issues across hardware, software, and network environments. Diagnose, prioritize, and resolve technical problems, aiming for prompt and effective solutions that support business needs. Advise employees on IT and Information Security best practices, ensuring compliance with company policies. Document and manage support requests in the ticketing system, keeping records accurate and prioritized. Escalate issues when necessary, coordinating with internal teams or external vendors to resolve them. Configure, implement, and maintain end-user systems, applications, and devices for optimal performance. Provide user training, guidance, and documentation to encourage system adoption and reduce repeat issues. Monitor system performance, identify recurring problems, and recommend solutions to improve efficiency and stability. Support IT asset lifecycle management by tracking, maintaining, and optimizing hardware and software resources. Contribute technical expertise and hands-on support to IT projects and initiatives. Stay informed about new technologies relevant to IT support.

Join Our Team as a Helpdesk Support Analyst!About Us: Amazing Care Home Health Services is driven by the commitment of our employees and the well-being of our patients. Established in 2004, we believe that a supportive, empowered workforce leads to exemplary patient care. With over two decades of experience, we prioritize compassion, accountability, and quality as our core values.Our mission is to deliver high-quality in-home care, and we collaborate closely with clinicians and caregivers to provide timely, personalized support. At Amazing Care, we uphold our core values of Accountability, Recognition, Teamwork, Integrity, and Excellence (ARTIE) in everything we do.Your Role: As a Helpdesk Support Analyst, you will be instrumental in ensuring the seamless operation of our IT systems and providing exceptional support to our end-users. You will handle the daily management of hardware, software, and IT systems, ensuring that our technological resources are secure and efficient.

CESO, Inc is hiring a Helpdesk Analyst in Akron, OH. This position plays a key role in supporting daily IT operations and works alongside a team of professionals. Collaboration and service are central to the way CESO approaches both internal teamwork and client relationships. Role overview The Helpdesk Analyst focuses on providing technical support and ensuring smooth IT operations each day. Working with colleagues, the analyst helps address technology needs and contributes to a reliable work environment. Company values CESO emphasizes service, leadership, and collaboration. The company encourages associates to use their skills to make a positive impact, whether supporting coworkers, assisting clients, or engaging with the community. These values shape both daily work and long-term goals at CESO.

Join our dynamic team as a Level 1 Helpdesk Analyst where you will be the first line of support for our clients. You will assist with troubleshooting technical issues, providing exceptional customer service, and ensuring client satisfaction.

We are seeking a Senior Helpdesk Analyst to join our dynamic team. The ideal candidate will have extensive experience with Microsoft Windows Desktop operating systems (Windows 7, 8, 8.1, and 10), as well as proficiency in Active Directory Administration. You will be responsible for troubleshooting desktop, laptop, and tablet hardware issues, and providing remote access support (e.g., LogMeIn).In addition, a strong understanding of CISCO Switches and Windows Server 2008 R2 or later is required. Relevant certifications such as CompTIA A+ or Network+ and Microsoft certifications are highly desirable.The Senior Helpdesk Analyst will assist end users in resolving computer-related issues, including imaging, LAN connectivity, and program malfunctions.This position is based in our Central Office, with travel required. Travel expenses will be reimbursed. A valid driver's license and current vehicle insurance certificates are necessary.Please note that local candidates will be required for in-person interviews in Little Rock.

Veolia Environnement S.A. seeks a Senior Helpdesk Analyst based in Boston. This position centers on supporting the company’s IT infrastructure and ensuring daily operations run without interruption. Key responsibilities Provide technical assistance to staff and stakeholders Troubleshoot and resolve IT issues as they arise Help maintain reliable IT services for the organization Role focus This role emphasizes hands-on problem solving and consistent support for the company’s technology environment. The Senior Helpdesk Analyst plays a key part in keeping systems available and addressing technical challenges promptly.

True Anomaly, Inc. seeks an IT Helpdesk Manager based in Long Beach, CA. This position leads the team providing technical support throughout the company, focusing on both daily operations and ongoing improvements to service quality and efficiency. Key responsibilities Supervise and guide the IT helpdesk team in their daily tasks Oversee the intake and management of support requests Ensure technical issues are resolved quickly and effectively Encourage a collaborative and positive team culture Identify and implement improvements to helpdesk processes and user support Role focus This role centers on coordinating technical assistance, streamlining support workflows, and enhancing the experience for users across the organization. The manager is expected to balance hands-on problem solving with process development and team leadership.

Role overview The IT Helpdesk Administrator at Mach Industries acts as the primary contact for technical support needs throughout the company. Based in Huntington Beach, this position supports both Level 1 and Level 2 issues, covering a range of hardware, software, and network challenges. The administrator helps keep daily IT operations running smoothly, from troubleshooting problems to guiding users through technical questions. What you will do Act as the main point of contact for employees seeking assistance with IT equipment and systems. Diagnose and resolve hardware, software, and network problems at both Level 1 and Level 2. Set up, configure, and maintain workstations, laptops, mobile devices, and related equipment. Perform routine network troubleshooting, such as checking connectivity, resetting devices, and verifying internet access. Manage user accounts and permissions in platforms like Active Directory, Google Suite, Slack, Okta, and other enterprise tools. Install, configure, and update software on workstations, addressing any software-related issues that arise. Provide support for peripheral devices, including printers, scanners, and monitors. Assist with maintaining IT documentation, such as user guides, technical procedures, and asset inventories. Escalate complex or unresolved issues to senior IT staff when necessary. Educate users on best practices for using IT resources effectively.

About The Farmer’s Dog The Farmer’s Dog delivers freshly made, complete, and balanced dog food through a subscription service. With over 1 billion meals shipped nationwide and more than $150M in funding, the company focuses on honest, straightforward pet care. The mission reaches beyond nutrition, aiming to create positive, personalized experiences for dogs and their owners. The team values growth, direct-to-consumer innovation, and a supportive culture. Role Overview: IT Helpdesk Technician The IT Helpdesk Technician supports daily technology operations for The Farmer’s Dog team in Boca Raton, Florida. This role works closely with employees across departments, troubleshooting and resolving a range of IT issues to keep business running smoothly. The position is hands-on and people-focused, making a direct impact on the employee experience. How the Team Works Collaboration: Team members work together across functions, focusing on shared goals rather than job titles. The IT department partners with all areas of the company to solve challenges and improve processes. Open-Mindedness: New ideas are welcomed, and feedback comes from all corners of the organization. The team adapts strategies when better solutions emerge, always seeking the most effective way forward. Customer Focus: Every interaction matters. The IT team aims to create smooth, helpful experiences for both colleagues and customers, supporting the company’s broader mission to earn loyalty and satisfaction. #LongLiveDogs

As the Helpdesk Lead, you will oversee and guide a team of help desk professionals, ensuring they deliver exceptional remote and on-site support to users in the Washington D.C. area. Your responsibilities will include troubleshooting issues across various computer systems, including Windows and macOS platforms, mobile devices like iPhones, and peripherals such as YubiKeys and printers. You will serve as the initial point of contact for resolving hardware and software problems, contributing to a seamless technology experience for all users.

Join our team as a Helpdesk Technician in the vibrant city of Boulder, Colorado! In this role, you will provide exceptional technical support to our clients, ensuring their IT systems run smoothly and efficiently. Your ability to troubleshoot and resolve issues will be key in maintaining high levels of customer satisfaction.

Join Sono Bello as an IT Helpdesk Intern, where you will play a crucial role in supporting our technology infrastructure. As a key member of our IT team, you will assist in troubleshooting technical issues, providing exceptional customer service, and maintaining our systems. This is a fantastic opportunity to gain hands-on experience in IT support while working in a dynamic environment.

About the Role Murgado Automotive is hiring an IT Helpdesk Technician in Chicago, IL. This position serves as the primary contact for staff seeking IT support and troubleshooting help. What You Will Do Respond to staff requests for technical assistance Diagnose and resolve hardware and software issues Manage user accounts Maintain IT equipment Who We’re Looking For Strong interest in technology and customer service Comfort working in a fast-paced setting Solid troubleshooting and communication skills

wjcompany seeks an IT Helpdesk Specialist based in Kokomo. This role is the first point of contact for users needing technical support, ensuring that technology issues are addressed quickly to keep daily operations on track. Key responsibilities Answer user questions and resolve technical issues as they occur. Install and configure hardware and software for staff as needed. Document support requests and track how each issue is resolved. Collaborate with other IT team members to maintain and improve service quality. This position focuses on troubleshooting and providing technical assistance throughout the organization.

Join our dynamic team as a Helpdesk Representative, where you will provide exceptional support and assistance to our clients. In this role, you will troubleshoot technical issues, resolve customer inquiries, and ensure a high level of satisfaction. Your expertise will contribute to creating a seamless experience for users and enhancing our service delivery.

Why Housecall Pro?Join us in creating solutions that enrich lives. At Housecall Pro, we dedicate ourselves each day to making a positive impact on the lives of home service professionals who support America’s 100 million homes. Our focus is on empowering these professionals by helping them optimize their operations, grow their businesses, and—most importantly—save time to spend with their families and enjoy life.Although our headquarters are located in Denver, Colorado, our team is global, with members in Brazil, Poland, the Philippines, Mexico, and beyond. We prioritize our customers and cultivate a culture where our company, our people, and our Pros thrive together, regardless of their locations. Leadership is committed to fostering the career growth of team members as they work towards providing innovative solutions for our Pros.We also provide:A robust benefits package that includes medical, dental, vision, life, disability insurance, and a 401(k) planPaid holidays and flexible, take-it-as-you-need paid time offEquity in a rapidly growing startup supported by leading venture capitalistsMonthly reimbursements for technology expensesA culture that encourages innovation and values ideas from every team memberRole Overview:This position is based in Denver, CO with a hybrid schedule. Remote arrangements may be considered on a case-by-case basis for candidates outside the local area.As a Helpdesk Specialist, you will deliver technical support and assistance to internal teams, ensuring their technology needs are met in a timely and efficient manner. You will troubleshoot hardware, software, and network issues, resolving problems to minimize downtime and ensure smooth operations. Your ability to quickly identify and resolve technical issues, coupled with your commitment to excellent customer service, will be crucial in maintaining the company’s IT infrastructure and optimizing performance.Our team is passionate, empathetic, dedicated, and focused on enhancing the lives of our service professionals (our Pros). Their success is our success.Daily Responsibilities:Provide first-level technical support to end users for hardware, software, and network-related issues