About the job
Join our dynamic team as a Remote Online Customer Service Representative at ADF Medical Services Inc., where we prioritize the well-being of our patients and clients through exceptional digital support. If you are a proactive communicator with a knack for online engagement and a commitment to providing outstanding service, we want you on our team!
Key Responsibilities:
- Respond promptly to patient and client inquiries via email, chat, and other online support channels.
- Deliver accurate information regarding our services, scheduling, billing, and general support inquiries.
- Address customer concerns and complaints with empathy and professionalism.
- Accurately document all interactions within our CRM and support systems.
- Conduct follow-ups with patients and clients to ensure complete resolution and satisfaction.
- Escalate complex or sensitive issues to the appropriate department in a timely manner.
- Uphold patient confidentiality in alignment with HIPAA regulations.
- Aim to meet and exceed customer satisfaction targets and service quality standards.
