Senior Client Services Project Manager - Customer Experience

At NiCE, we embrace challenges and push our limits. Our ambition drives us to be game changers, and we play to win by setting the highest standards in everything we do. If you're driven by the same passion, we have an exceptional career opportunity waiting for you.We are looking for a dedicated and collaborative Senior Client Services Project Manager to over…

The OpportunityAt Project Expedition, we are seeking an innovative and technology-savvy Director of Client Experience to enhance our already stellar reputation for outstanding service while maintaining the personal touch our clients cherish.This role is tailor-made for a visionary leader who seamlessly integrates top-notch support operations with a strong command of technology and AI. We are not about automating customer service; instead, we empower our team with enhanced tools, streamlined systems, and intelligent workflows to consistently deliver exceptional experiences more effectively.You will take charge of the daily operations of Client Experience, overseeing the systems, coaching, and strategies that transform support into a measurable competitive advantage through operational excellence, strategic leadership, and cutting-edge tools.

Are you an experienced project leader excited by the opportunity to modernize legacy processes in the investment management sector? Do you excel at uniting cross-functional teams towards ambitious objectives and successfully guiding complex enterprise software implementations to fruition? If you are an organized, strategic communicator who thrives at the intersection of customer engagement, operational excellence, and technical execution, we want you on our innovative team. As the Senior Project Lead for Customer Experience at Ridgeline, you will spearhead transformative initiatives in investment management technology. You will oversee comprehensive implementations of our enterprise cloud platform, collaborating with both internal teams and customer stakeholders to define project scope, strategize execution, and guarantee seamless delivery. Your consultative approach, strong presence, and exceptional organizational skills will be crucial in managing timelines, budgets, and quality while fostering trusted relationships. In our dynamic and fast-paced environment, you will leverage state-of-the-art technologies—including AI tools like ChatGPT—to deliver outstanding results and enhance the client experience. At Ridgeline, our work ethic is as important as what we create. Ridgeliners take ownership, prioritize growth over comfort, and communicate with clarity. We operate with positive intent, lean towards action, and focus on solutions rather than problems. We celebrate achievements, learn from challenges, and flourish in a resilient, collaborative, and high-performing culture. If this resonates with you, we would love to connect! You must be authorized to work in the United States without the need for employer sponsorship.

Are you an accomplished project leader inspired by the opportunity to reshape outdated processes within the investment management sector? Do you excel at uniting cross-functional teams around ambitious objectives and successfully guiding complex enterprise software implementations to a triumphant launch? If you identify as an organized, strategic communicator who flourishes at the intersection of customer engagement and operational excellence, we would love for you to join our dynamic team.As a Senior Staff Project Lead for Customer Experience at Ridgeline, you will be pivotal in transforming investment management technology. You will spearhead comprehensive implementations of our enterprise cloud software, actively collaborating with internal teams and customer stakeholders to define project scope, strategize execution, and guarantee seamless delivery. Your consultative approach, presence, and rigorous organizational skills will be essential in managing timelines, budgets, and quality—all while nurturing trusted relationships. In a fast-paced and innovative environment, you will leverage advanced technologies, including AI tools like ChatGPT, to achieve outstanding results and enhance the client experience.At Ridgeline, our work ethos is just as crucial as our products. Ridgeliners embody ownership, prioritize growth over comfort, and engage in open communication. We operate with positive intent, favor action, and contribute solutions rather than merely presenting problems. We celebrate achievements, learn from challenges, and thrive in a resilient, collaborative, and high-performing culture. If this resonates with you, we eagerly await your application!You must be authorized to work in the United States without the need for employer sponsorship.

Overview:The Client Service team at Guidepoint is dedicated to connecting our clients with industry experts who provide insights to inform critical business decisions. Our team prioritizes understanding each client's specific research needs and strives to deliver the most relevant experts, often within a matter of hours.Join us in driving Guidepoint's success.In the role of Project Manager on the Client Service team, you will oversee key client accounts while leading a team of Associates to ensure our clients are paired with the ideal Advisors for their individual projects.

Jobgether is looking for a Remote Client Experience Manager based in Virginia. This role centers on building strong client relationships and making sure each client receives attentive service and support. Role overview The Client Experience Manager will handle day-to-day client interactions, aiming to improve satisfaction and address client needs. Collaboration with various internal teams is a key part of the job, as it helps deliver solutions that match what clients are looking for. What you will do Manage and nurture ongoing client relationships Ensure clients receive timely and effective support Work with cross-functional teams to address client feedback and requirements Contribute to service improvements based on client input Who we’re looking for Experience in client service or account management Strong communication and problem-solving skills Comfort working remotely and collaborating with different teams Enthusiasm for helping clients succeed

Are you a seasoned professional skilled in leading transformative enterprise software implementations from inception to successful launch? Do you thrive on converting intricate requirements into organized delivery strategies that unite teams and clients? If you are passionate about empowering investment managers to revolutionize their operations through cutting-edge cloud technology while providing outstanding implementation experiences, we would love to welcome you to our dynamic team.As a Project Manager in the Customer Experience division at Ridgeline, you will oversee comprehensive implementations of our enterprise cloud platform tailored for investment management firms. You will collaborate closely with internal teams and customer stakeholders to outline project scope, drive timely delivery, and guarantee successful launches across complex enterprise initiatives. Your role will involve shaping implementation strategies, orchestrating cross-functional execution, and utilizing modern technologies—such as AI-driven tools like ChatGPT—to enhance project planning, documentation, communication, and overall delivery efficiency.At Ridgeline, our approach to work is as significant as the products we develop. Our team members act with ownership, prefer growth over complacency, and communicate with openness. We assume positive intent, favor proactive solutions, and celebrate our achievements while learning from our challenges. We flourish in a resilient, collaborative, and high-performance culture. If this resonates with you, we are excited to meet you!You must be authorized to work in the United States without the need for employer sponsorship. Domestic travel is expected 25–50% of the time.

We are seeking a dedicated and passionate Customer Experience Account Manager to join our team at Enviricorporation. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and they receive exceptional service. You will play a pivotal role in enhancing the customer journey and driving satisfaction through effective communication and problem-solving.

The Client Experience Operations Manager at RxVantage plays a central role in shaping the systems that support every client interaction. This US-based remote position focuses on building and maintaining the operational foundation for Customer Experience, with a strong emphasis on Salesforce Service Cloud, Zoom Contact Center, and related CX platforms. The aim is to make each client engagement seamless and effective. This role bridges technology, process, and service. Collaboration with Service, Account Management, and client stakeholders is essential to create scalable workflows that help teams resolve issues efficiently, communicate clearly, and deliver proactive support throughout the client journey. Success means turning business needs and client feedback into systems that reduce friction, improve transparency, and elevate the overall client experience. Main Responsibilities Manage and enhance Salesforce Service Cloud, focusing on case management, automation, routing, entitlements, SLAs, and reporting. Oversee the configuration and administration of Zoom Contact Center to support high-quality voice and digital interactions. Design and maintain CX workflows that are user-friendly for both clients and internal teams. Collaborate with Service and Account Management to align systems with real-world service processes and client needs. Introduce and support AI-powered features such as case routing, agent assistance, automation, and knowledge recommendations. Ensure accurate data capture and reporting on service and interactions to drive performance management and ongoing improvement. Identify and address friction points in client-facing workflows, recommending improvements to systems and processes. Support the rollout of new service tools, features, and integrations across the CX technology stack. Partner with Revenue Operations and Data teams to connect service metrics with broader go-to-market insights. Document CX processes, system configurations, and best practices to support scalability and consistency. Act as a reliable operational partner for client-facing teams and strategic accounts.

Role overview InfoTrack US is hiring a Client Experience Specialist to support clients across the United States. This remote position centers on delivering responsive service and building strong relationships with our users. What you will do Serve as the first point of contact for client questions and requests Manage and resolve client inquiries quickly and professionally Collect and relay client feedback to help improve InfoTrack US services What we look for Strong commitment to customer service Comfort working with clients by phone, email, or chat Ability to handle multiple requests and adjust to changing priorities Location This is a fully remote role open to candidates based in the United States.

Alpha Insight Inc. seeks a Client Experience Coordinator in Boston to support client relationships and ensure prompt, attentive service. This role centers on serving as the main point of contact for clients, handling their questions and requests, and keeping projects moving smoothly by partnering with internal teams. Key responsibilities Act as the primary contact for all client inquiries and requests Coordinate communication between clients and Alpha Insight Inc. teams Work with colleagues to address client needs and keep collaboration on track Maintain high service standards through careful attention to detail and a proactive mindset Role focus This position emphasizes clear communication, reliability, and a client-first approach. Success in this role means anticipating client needs and working closely with both clients and teammates to deliver consistent, high-quality service.

At NiCE Systems, we embrace challenges and continuously strive to exceed our limits. We are visionaries, innovators, and champions in our field. If you share our passion for excellence and desire to propel your career to new heights, we invite you to explore this remarkable opportunity.Job SummaryWe are looking for a dynamic Project Manager to become a key player in our Global Business Operations team. This role focuses on refining and overseeing post-sales processes across our Services, Support, and Business Partner divisions. You will spearhead cross-functional projects from initial discovery and requirements gathering to implementation and deployment, enhancing operational efficiency and scalable process optimization in a global software environment. This position demands a robust background in business analysis and process enhancement, coupled with the capability to utilize data, business intelligence tools, and cutting-edge technologies like AI to derive insights and propose actionable solutions. Collaborating with business stakeholders and IT teams, you will tackle operational hurdles, establish best practices, and ensure effective adoption through workshops, user acceptance testing (UAT), and training sessions. The ideal candidate is exceptionally organized, analytical, and collaborative, adept at managing multiple initiatives concurrently while influencing stakeholders to achieve impactful outcomes.

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

Join Western Digital as a Project Manager specializing in Digital Customer Experience. In this pivotal role, you will spearhead initiatives that significantly enhance our consumer support services, utilizing cutting-edge contact center technologies and telecommunications infrastructure. Your leadership will drive the deployment of AI-enhanced customer engagement solutions and optimize call center operations, ensuring we deliver an exceptional support experience.Key Responsibilities:Lead and manage comprehensive Contact Center as a Service (CCaaS) enhancement projects from inception to completion.Oversee the integration and optimization of AI-driven chatbots and Interactive Voice Response (IVR) systems.Direct initiatives to upgrade telecommunications infrastructure within the call center.Create detailed project plans, timelines, budgets, and resource allocation strategies.Coordinate efforts across various teams including IT, Operations, Vendor Management, and Customer Support.Monitor technology implementation to improve first-contact resolution rates and overall customer satisfaction.Ensure effective integration of new technologies with existing systems.Track and report on performance metrics and return on investment for implemented technologies.Collaborate with Call Center Operations to identify business needs and challenges.Work closely with IT and Security teams to uphold compliance with company standards.Manage relationships with vendors providing CCaaS and telecom services.Communicate project progress, risks, and strategic recommendations to management.Facilitate training and change management for new technology implementations.

At Match Group Shared Care and Moderation Services, we provide vital operational support for a diverse array of brands including Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, and BLK, among others. Our department excels in moderation and customer service operations, strategic policy support, knowledge management, and analytics, all while focusing on key Trust and Safety and Customer Care KPIs. We pride ourselves on our agility and commitment to building sustainable solutions that can accommodate our rapidly growing business.We are in search of a seasoned customer experience expert to lead and refine our strategy for delivering exceptional customer service. As the chief architect of the customer journey, you will oversee the entire process from the moment a user seeks assistance to the resolution of their issue and beyond.Your extensive background in customer support, voice of the customer initiatives, content development, and knowledge management will be essential in this role. You will be responsible for establishing and upholding high standards for customer experience across the organization. If you possess a customer-first mentality, outstanding communication skills, strong strategic acumen, and a passion for driving impactful change, we want to hear from you!

Overview: The Client Service team at Guidepoint plays a crucial role in connecting our clients with industry experts to enhance their decision-making processes. We prioritize understanding each client's unique research requirements, ensuring they receive expert insights tailored to their specific topics, often within hours. Your Role: As a Project Manager on the Client Service team, you will manage key client accounts and lead a team of Associates, ensuring optimal matches between our clients and the right Advisors for their projects. This position is critical to Guidepoint's ongoing success. Work Environment: This is a hybrid position that allows for a blend of in-office and remote work.

As a Client Experience Coordinator at Alpha Insight Inc., you will play a crucial role in enhancing the overall client journey. Your primary responsibilities will include engaging with clients, addressing their inquiries, and ensuring their satisfaction with our services. You will collaborate closely with various departments to deliver tailored solutions that meet client needs.

Are you an experienced project leader excited by the opportunity to innovate and enhance traditional processes within the investment management sector? Do you excel at rallying diverse teams around ambitious initiatives and guiding intricate enterprise software projects to successful completion? If you are a strategic communicator with a knack for customer engagement, operational excellence, and technical execution, we would love to have you join our dynamic team.As a Senior Staff Project Lead for Customer Experience at Ridgeline, you will spearhead transformative implementations of our enterprise cloud solutions. Your role will involve collaborating closely with both internal teams and client stakeholders to define project scope, develop execution strategies, and ensure smooth delivery. Your consultative mindset, professional demeanor, and exceptional organizational skills will be vital in managing timelines, budgets, and quality. In this fast-paced environment, you will utilize leading-edge technologies, including AI tools like ChatGPT, to achieve outstanding results and enhance client satisfaction.At Ridgeline, our work culture is just as important as the products we create. We foster an ownership mentality, prioritize growth over comfort, and value transparent communication. We believe in positive intent, act decisively, and focus on providing solutions rather than just identifying problems. Celebrating victories and learning from challenges are integral to our resilient, collaborative, and high-achieving culture. If this resonates with you, we are eager to connect!You must be authorized to work in the United States without the need for employer sponsorship.

Are you an accomplished project leader excited by the opportunity to transform traditional processes in the investment management industry? Do you excel at mobilizing cross-functional teams toward ambitious objectives and successfully guiding complex enterprise software projects through to a seamless go-live? If you are an organized, strategic communicator who thrives at the intersection of customer engagement, operational excellence, and technical execution, we encourage you to join our innovative team.As a Senior Staff Project Lead for Customer Experience at Ridgeline, you will play a pivotal role in revolutionizing investment management technology. You will oversee comprehensive implementations of our enterprise cloud software, collaborating closely with both internal teams and customer stakeholders to define project scope, strategize execution, and ensure flawless delivery. Your consultative approach, presence, and exceptional organizational skills will be crucial in managing timelines, budgets, and quality, while fostering trusted relationships. In a dynamic and fast-paced environment, you will utilize cutting-edge technologies—including AI tools like ChatGPT—to achieve outstanding results and enhance the client experience.At Ridgeline, our work culture is as essential as the solutions we create. Ridgeliners act like owners, prioritize growth over comfort, and engage in transparent communication. We embrace positive intent, favor action, and bring solutions to the table. We celebrate successes, learn from challenges, and thrive within a resilient, collaborative, and high-performing culture. If this resonates with you, we would love to meet you!Note: You must be authorized to work in the United States without the need for employer sponsorship.

As a Senior Client Service Representative at Prosidian Consulting, you will play a crucial role in ensuring exceptional client satisfaction. You will be responsible for managing client inquiries, resolving issues, and providing tailored solutions to meet their needs. Your expertise will be pivotal in maintaining long-term relationships with our clients, and you will be a key contributor to our team’s success.