Senior Director of Strategic Operations for Experience Team

Role Overview ServiceNow seeks a Senior Director of Strategic Operations to join the Experience Team in Santa Clara. This leader shapes the customer journey and drives operational improvements that touch multiple functions. The position focuses on guiding strategic projects that strengthen user experience and support the company's goals. What You Will Do Lead initiatives that improve how customers interact with ServiceNow products and services Streamline operations by working across teams and departments Develop and implement practices that align with company objectives Collaborate with cross-functional partners to ensure consistency and quality in service delivery Influence the direction of service offerings and support innovation within the Experience Team Impact This role holds significant influence over how ServiceNow delivers value to customers. The Senior Director will help set standards that elevate the customer experience and improve operational efficiency across the organization.

Job Title: Director of Strategic OperationsTeam: People & OperationsLocation: In-Person in Atlanta, GeorgiaEmployment Type: Full-timeFLSA Classification: ExemptStart Date: As soon as possibleAbout BravenBraven is a national nonprofit organization dedicated to empowering promising college students to secure rewarding career opportunities upon graduation through our transformative career-accelerating programs. Collaborating with higher education institutions and employers, we offer an impactful experience that initiates with a semester-long course for college students, followed by ongoing support until graduation. Our mission is to help rebuild the middle class and revitalize the American Dream.To discover more about our impact, please view Braven’s Jobs Report and Impact Report.About the RoleTo realize our goal of serving 80,000 to 100,000 Fellows over the next decade, we are seeking a Director of Strategic Operations. This pivotal role will be the operational backbone of our People & Operations (P&O) team, which encompasses four key verticals: People & Culture, Legal, Finance, and Facilities & Operations. Each vertical is supervised by a subject matter expert, and your leadership will ensure seamless coordination among them, keeping the Chief Finance & Admin Officer (CFAO) and the vertical leads focused on high-impact initiatives.This position is designed for a proactive individual who thrives in a dynamic environment and is comfortable navigating ambiguity. You will play a critical role in operationalizing strategy and ensuring effective execution without oversight. Your keen judgment will be essential as you anticipate team needs, present crucial information at optimal times, and demonstrate ownership of the P&O portfolio.This position is part of the People & Operations team and reports directly to the Chief Finance & Admin Officer.What You’ll DoP&O Department Operations & Coordination (40%)Manage the internal operational rhythm of the P&O team, including planning cycles, goal-setting processes, quarterly alignment, and weekly coordination structures.Maintain a comprehensive overview of the P&O roadmap, tracking key milestones across all four verticals.

Role Overview Coinbase, Inc. is hiring a Senior Manager of Strategic Operations. This remote role (USA) focuses on strengthening operational efficiency and supporting company growth. The position calls for a leader who can shape strategy, work across teams, and bring structure to complex business needs. What You Will Do Lead projects that improve operational processes and company performance Work closely with teams across the organization to coordinate and execute key initiatives Develop strategic frameworks that guide decision-making and support business objectives Implement practices that align day-to-day operations with Coinbase’s broader vision What Sets This Role Apart This position blends strategic planning with hands-on operational work. Success depends on a mix of analytical thinking, clear communication, and the ability to turn strategy into action alongside peers from different disciplines.

Role Overview ServiceNow is hiring a Senior Director of Data & Analytics for Workforce Strategic Operations in Santa Clara. This leadership role shapes data-driven strategies that improve how teams operate and support workforce effectiveness. What You Will Do Lead the development and execution of analytics initiatives focused on workforce and operational performance. Work closely with cross-functional teams to inform decisions through data insights. Use analytics to identify opportunities for greater efficiency and impact across strategic operations.

As a Senior Manager of Strategic Operations at Workwave, you will play a pivotal role in driving our operational excellence and strategic initiatives. You will lead cross-functional teams to implement innovative solutions that enhance our operational efficiency and customer satisfaction.Your strategic vision will guide the organization in optimizing processes and leveraging data-driven insights. You will collaborate with senior leadership to align operational goals with our overall business strategy, ensuring sustainable growth and competitive advantage.

Equip is seeking a dynamic Director of Strategic Operations to spearhead our Care Operations teams, ensuring the delivery of unparalleled patient care at scale. This pivotal role will involve pinpointing operational enhancements, performing in-depth analyses, and leading cross-functional initiatives that elevate efficiency, scalability, and performance across our Care Delivery and Care Experience frameworks. As a key individual contributor, you will collaborate closely with senior leadership and diverse teams, leveraging data-driven insights and meticulous execution to streamline processes and enhance quality as we grow sustainably.

At Ensono, we are driven by our Purpose: to be an unwavering ally, challenging the norm and empowering our clients to achieve greatness! We facilitate crucial business outcomes that redefine operational dynamics in our world. As a leading technology advisor and managed service provider with extensive cross-platform certifications, Ensono equips our clients to navigate constant change and to embrace innovation. Our success stems from our exceptional Associates. The Ensono Core Values unite our diverse talents and are integral to our business approach. These five characteristics are essential to fulfilling our purpose. Honesty – Reliability – Curiosity – Collaboration - Passion About the Role: The Senior Director of Strategic Relationships with IBM is a pivotal global leadership position responsible for managing strategic IBM contracts and spearheading go-to-market initiatives to enhance EBITDA and revenue. This role is accountable for increasing profitability and competitive positioning through strategic oversight of IBM relationships and contracts. This significant role bridges Sales, Operations, Procurement, and Finance to generate client and shareholder value through Ensono’s most crucial business partnership. Reporting directly to the VP – Strategic Partnerships within Ensono’s Product, Technology, & Consulting team, you will: Provide strategic leadership and direction in IBM commercial terms for Ensono, overseeing high-level negotiations while collaborating with Procurement and other teams. Drive substantial business opportunities among Ensono, IBM, and our mutual clients to successful completion, offering internal and external deal leadership in alignment with Sales and Procurement. Engage directly with clients alongside Sales and Client Delivery to advance opportunities and meet their requirements, often interfacing at both executive and technical levels. Influence IBM’s offering strategy for MSP programs across various platforms.

Our mission: to eliminate every barrier to mental health.At Spring Health, we are dedicated to transforming mental healthcare by dismantling every obstacle that hinders individuals from receiving timely assistance. Our clinically validated approach, Precision Mental Healthcare, enables us to provide personalized care—be it therapy, coaching, medication, or more—tailored specifically to individual needs.We proudly collaborate with over 450 organizations, ranging from nimble startups to global Fortune 500 enterprises, as a premier provider of mental health services, supporting the well-being of 10 million individuals. Our esteemed clients include recognizable names such as Microsoft, Target, and Delta Airlines, who trust us to deliver exceptional outcomes for their employees worldwide. Our innovative platform has achieved a net positive ROI for employers, and we are uniquely positioned as the only company in our sector to receive external validation of net savings for our customers.With substantial backing from prominent investors such as Generation Investment, Kinnevik, Tiger Global, Northzone, and RRE Ventures, our recent Series E funding has propelled our valuation to a remarkable $3.3 billion. We’re just beginning—join us in our mission to make mental healthcare accessible to all.As the Associate Director of Strategic Operations, reporting to the Senior Director of Strategic Operations, you will spearhead initiatives to enhance operational efficiency, scalability, and gross margin growth across our organization. This role is embedded within the operations team while forming close partnerships with Finance, Product, Revenue, Clinical, and Customer teams to refine our care delivery processes, ensuring efficiency, sustainability, and scalability.This position is execution-focused. Besides identifying significant efficiency opportunities, you will take ownership of major, cross-functional projects—ensuring teams remain aligned and accountable, driving measurable outcomes. Unlike conventional business strategy roles that prioritize market expansion, this role centers on optimizing core operations: enhancing unit economics and strengthening operational fundamentals.

Join Databricks as the Director of Strategic Alliance Operations, where you will spearhead initiatives to optimize partnerships and drive operational excellence. This leadership role calls for an innovative strategist who can enhance collaboration with key alliance partners and ensure alignment with organizational goals.

Ascend Healthcare is dedicated to providing comprehensive, high-quality psychiatric and behavioral health services with compassion, convenience, and affordability. We collaborate with external partners to deliver services to patients nationwide through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support, and care coordination for seamless patient care. Our belief in a 'no wrong door' treatment model ensures that we seek solutions for all patient referrals, rather than imposing numerous exclusionary criteria typical in other settings. This approach embodies our commitment to enhancing patient and clinician experiences, achieving better outcomes, and reducing costs.The Ascend Story Founded to revolutionize access to mental health care, Ascend Healthcare provides integrated psychiatric and behavioral health solutions, emphasizing equity, compassion, and operational excellence. We forge direct partnerships with health centers to develop fully integrated, sustainable behavioral health programs, leveraging deep clinical expertise, operational support, and long-term stability. Our work environment promotes:Collaboration and teamwork A mission-first, impact-driven mindset Remote work opportunities Career advancement within a rapidly growing, purpose-driven healthcare organizationWhy Ascend? At Ascend, our sales leaders do more than close deals—they play a crucial role in broadening access to behavioral health care throughout the safety net. This position provides the chance to work at the intersection of mission and growth, collaborating with leaders of Federally Qualified Health Centers (FQHC) and Rural Health Clinics (RHC) to tackle real and complex access challenges through thoughtful, long-term solutions.You will be part of a team that values ownership, strategic thinking, and impactful contributions. As Ascend continues its expansion, you will have significant opportunities to advance your career, influence go-to-market strategies, and cultivate a business portfolio that directly benefits underserved communities.

We are seeking a dynamic and experienced Director/Senior Director to lead our team at hasi in Annapolis, MD. In this pivotal role, you will be responsible for overseeing strategic initiatives, driving operational excellence, and fostering a culture of innovation and collaboration. Your leadership will be crucial in shaping our vision and ensuring that we achieve our organizational goals.

Role Overview AbbVie is hiring an Associate Director of Strategic Planning and Operations for its Oncology franchise in Mettawa. This position plays a central part in shaping and executing strategies that advance the oncology portfolio. What You Will Do Lead strategic initiatives that support oncology business objectives. Develop and refine strategic frameworks in partnership with cross-functional teams. Oversee project execution to ensure alignment with AbbVie’s organizational goals. Collaborate with colleagues across departments to drive operational excellence. Impact This role influences the direction of oncology treatments at AbbVie, with the aim of improving patient outcomes and advancing the company’s mission in cancer care.

GFiber, part of Alphabet, brings Google Fiber and Google Fiber Webpass to homes and businesses across the United States. The company is expanding access to high-speed internet and aims to create a better online experience for its customers. As GFiber grows into new locations, teams continue to expand. The application window will remain open until at least May 2nd, 2026. This posting may close earlier or stay open longer as business needs change. This role is not eligible for immigration sponsorship. Role overview The Director of Strategic Initiatives joins the Central Field Technical Operations (CFTO) team. CFTO oversees the national rollout, maintenance, and ongoing operations of GFiber’s fiber network. This position focuses on streamlining complex workflows and standardizing procedures, supporting field leaders in delivering reliable internet service. What you will do Serve as a strategic partner to the Senior Director, driving process improvement and standardization across national field operations. Lead and execute cross-functional projects to strengthen collaboration between Field Operations, Customer Service, and IT/Engineering. Tackle systemic challenges to help shift the organization from reactive problem-solving to a proactive, zero-defect culture. Audit, refine, and implement operational frameworks within CFTO, including modernizing performance management and accountability models that support key field behaviors.

About UsAt Ennoble Care, we are dedicated to transforming healthcare delivery through our mobile primary care, palliative care, and hospice services. Serving patients across New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia, our experienced clinicians provide in-home care, ensuring continuity for individuals with chronic conditions and limited mobility. Our comprehensive programs include remote patient monitoring, behavioral health management, and chronic care management, guaranteeing that our patients receive exceptional care from a trusted team. We are looking for passionate individuals who are eager to make a difference and embody our guiding principle: “To Care is an Honor.” Join us at Ennoble Care and be part of our mission!

At Affirm, we are transforming the credit landscape to be more transparent and user-friendly, allowing consumers the flexibility to buy now and pay later without hidden fees or accumulating interest.We are on the lookout for a highly driven, results-oriented Senior Director of Operations to spearhead our global Operations team. This key leadership position reports directly to the Head of Technical Programs & Operations and encompasses crafting and implementing our worldwide operations strategy while overseeing all essential operational facets. This includes customer and merchant service, fraud operations, vendor management, strategic workforce management, comprehensive training programs, quality assurance, continuous process enhancement, knowledge management systems, and operational risk governance across all activities. The team comprises 10 focus areas with nearly 200 Affirmers and a vendor network of over 4,000 agents.The Senior Director of Operations is responsible for ensuring compliance with established service level agreements (SLAs) and for continuously enhancing operational results to provide outstanding customer experiences. This role also requires a strategic mindset to identify growth opportunities while managing operational costs to maintain efficiency and profitability.Daily, this leader will monitor Affirm’s operations closely and swiftly address any performance issues. They will develop the strategic roadmap for their team, set product servicing expectations, and collaborate with cross-functional partners to integrate these expectations into our overall business strategy, driving results company-wide. To maximize impact, they must leverage their proven experience in leading and scaling teams in a dynamic, fast-paced, and cross-functional operational environment.The ideal candidate is analytical, detail-oriented, collaborative, and business-savvy, capable of quickly synthesizing technical solutions for complex global business challenges. They bring vital experiences as we create and manage a cohesive suite of straightforward consumer products that enhance financial well-being. Exceptional collaboration skills are essential as this role necessitates extensive partnerships with Product, Engineering, Analytics, Finance, Legal, and Compliance teams. A successful candidate must genuinely care about the details and, most importantly, the outcomes. In our fast-paced environment, there is always new information to consider and incorporate into our strategies.

Join Mercury as a Senior Strategic Operations Lead to spearhead the deployment of our Bank Charter initiatives. In this pivotal role, you'll collaborate closely with cross-functional teams to shape operational strategies, ensuring compliance and enhancing efficiency. Your expertise will be vital in navigating the regulatory landscape and driving innovative solutions that support our growth in the financial sector.

Why Join Charlie Health?At Charlie Health, we recognize that millions of individuals face challenges related to mental health, substance use disorders, and eating disorders, often encountering significant barriers to accessing care. Our mission is to dismantle these barriers by providing personalized, virtual behavioral health treatment that fosters connection among clients, clinicians, care teams, and their communities. We aim to enhance access to meaningful care and improve outcomes from the comfort of home.As a rapidly expanding organization, we are dedicated to reaching more communities each day and assembling a team committed to reimagining behavioral health treatment. If you are passionate about making a difference and helping individuals receive the care they deserve, we invite you to apply.About the RoleWe seek a dynamic and passionate individual to join our team, addressing the mental health crisis while developing innovative solutions that will positively impact millions of lives. You will play a pivotal role in shaping our partnerships and driving our mission forward.Key ResponsibilitiesStrategic Channel PrioritizationConduct thorough market research and analyze industry trends to pinpoint strategic opportunities that align with Charlie Health's objectives.Develop and execute partnership strategies targeting both immediate and long-term growth opportunities.Collaborate with Business Development representatives to ensure that strategies are actionable and effectively implemented.Partnership Strategy DevelopmentCreate a data-driven framework for assessing and prioritizing strategic channels such as employers, educational institutions, government agencies, national healthcare providers, and digital health companies.Evaluate and adjust resource allocation based on channel performance and market conditions.Continuously monitor the effectiveness of each channel, providing actionable insights for optimization or reallocation of investments.Cross-Functional Leadership

Role overview Jobgether seeks a Senior Marketing Operations Director to lead its marketing operations team. This remote role is based in Michigan and centers on shaping and executing the company’s marketing approach. Main responsibilities Create and execute marketing strategies that drive business growth Use data-driven methods to boost customer engagement Monitor and refine key marketing performance metrics Coordinate with teams throughout the organization to align marketing with company-wide goals Collaboration Frequent collaboration with other departments is essential to ensure marketing activities reinforce broader company objectives.

Casap is an innovative Series A startup located in San Francisco, founded by seasoned product leaders from renowned companies like Robinhood and Chime. Our mission is to revolutionize banking operations by creating a fully autonomous banking platform from scratch. Currently, we focus on automating dispute and chargeback resolutions, and we are thrilled to see that both our customers and the industry are embracing our product. Supported by notable investors such as Lightspeed Ventures and Primary Ventures, we are well-positioned for rapid growth.We are seeking a dynamic Director of Growth to forge strategic relationships and identify sales opportunities with leaders in banks, credit unions, and fintech companies.Unlike typical high-volume BDR roles, you will collaborate directly with a Senior Account Executive on our team to design tailored outreach strategies for a select group of high-profile accounts. While you will engage in calls and emails, every communication will be personalized rather than generic. Your role will involve attending industry events and even organizing your own to penetrate key accounts.The demand for Casap's innovative solutions is significant, and we aim to educate the market to ensure we remain the go-to choice when clients are ready to evaluate their options.

Location: United States (Remote)About the RoleAt Ocado Group, we are revolutionizing the grocery shopping experience forever. Leveraging our position as the premier grocery eCommerce pureplay and our deep knowledge in supply chains and logistics, we deliver innovative technology solutions to enhance retailers worldwide. We are seeking a Senior Director of Strategic Business Development to steer our growth, especially as we broaden our footprint in the U.S. market.This strategically vital and outward-facing role is designed for a seasoned leader who excels at the crossroads of long-term vision, executive collaboration, and complex deal-making. In this position, you will work closely with our Group CEO, CRO, Regional Presidents, and other top executives to discover, cultivate, and propel significant new business ventures, partnerships, and potential M&A strategies, while nurturing enduring business relationships.The role necessitates extensive travel, approximately 60% of the time.If you have a passion for building relationships from the ground up, navigating high-level discussions, and translating strategic visions into tangible commercial successes, we want you on our team!Key ResponsibilitiesDrive Strategic Origination & Market ExpansionIdentify, assess, and cultivate new enterprise opportunities across the U.S. market.Develop comprehensive prospect strategies based on thorough research, focusing on stakeholder mapping and competitive analysis.Initiate and conduct early-stage executive discussions that outline scope, opportunity, and long-term potential.Represent Ocado at industry events, conferences, and key forums to enhance visibility and build a robust pipeline.Build Executive-Level RelationshipsNurture long-term, trust-based relationships with C-suite stakeholders and influential decision-makers.Manage multi-year engagement strategies from initial introduction through deal execution and beyond.Collaborate internally with sales, product, finance, legal, IR/Comms, and executive leadership to ensure cohesive approach and positioning.Shape Strategic DirectionContribute to enterprise-level strategic planning and long-term positioning.Support discussions on balance sheet and capital allocation, including the identification and evaluation of potential M&A opportunities.Proactively initiate partnerships, ventures, and strategic alliances that align with Ocado’s long-term growth strategy.Lead Insight-Driven Decision MakingDevelop thorough financial models, business cases, and insights that inform strategic initiatives.