Qualifications
Required Qualifications:5+ years of professional experience in user interface design. In-depth knowledge of AI conversational voice design and development. Strong capability in gathering and analyzing business and user requirements for IVR applications. Educational background in linguistics, cognitive psychology, behavioral sciences, or a related field. Demonstrated experience in designing speech and DTMF IVR applications. Exceptional communication and collaboration skills. Preferred Qualifications:Technical background in computer science. Experience working with speech scientists or NLP teams. Familiarity with usability testing methodologies for voice interfaces. Experience designing IVR systems in large-scale or enterprise contexts.
About the job
The Senior Voice User Interface (VUI) Designer plays a pivotal role in crafting seamless and user-friendly voice interactions for IVR applications across both speech and DTMF channels. This position is responsible for designing intuitive call flows and conversational interfaces that enhance user satisfaction while aligning with organizational objectives.
This role collaborates extensively with Product Owners, IVR Engineers, Application Architects, and speech scientists, effectively bridging the gap between user experience design and technical execution. You will translate business requirements into actionable call flows, design specifications, and user narratives that guide development and optimization efforts.
Key Responsibilities:
- Develop user-centric IVR designs for both speech and DTMF applications.
- Collect and analyze business and user requirements for IVR applications.
- Design comprehensive call flows for speech and DTMF-based IVR experiences.
- Produce detailed design specifications and documentation for IVR implementations.
- Work closely with Product Owners to enhance and refine voice user experiences.
- Generate user stories for developers and speech scientists to implement designs effectively.
- Assist speech scientists with grammar design and tuning processes.
- Conduct usability testing and interpret results to enhance IVR performance.
- Optimize IVR applications to improve recognition accuracy and overall user experience.
- Articulate design rationale and methodologies to stakeholders.
About Miratech
At Miratech, we empower visionaries to transform the world. As a global IT services and consulting firm, we merge enterprise and startup innovation to support digital transformation for some of the largest companies globally. By collaborating with both large organizations and emerging players, we stay at the forefront of technology and maintain agility as an industry leader, developing technologies that enable our clients to advance their business objectives. Our values-driven culture of Relentless Performance has resulted in over 99% of Miratech's projects meeting or exceeding scope, schedule, and budget objectives since our establishment in 1989. With a presence across five continents and operations in more than 25 countries, Miratech employs nearly 1,000 full-time professionals and continues to grow at an annual rate exceeding 25%.