At HHAeXchange, we are pioneering the future of home and community-based care. Established in 2008, our mission is to provide a comprehensive, end-to-end homecare solution that empowers individuals with disabilities and the elderly to flourish within their communities. Our dedicated team is committed to revolutionizing healthcare by creating a connected ecosystem that integrates patients, personal care providers, managed care organizations, and state agencies.We are on the lookout for a Production Support Engineer who will take charge of ensuring the reliability and operational health of our Ruby on Rails platform. This position is perfect for an early-career software engineer who is enthusiastic about understanding large production systems, enjoys resolving real-world issues, and aspires to evolve into a full software engineering role over time. This is a hands-on engineering role focused on production troubleshooting, incident response, and tooling rather than a call-center or ticket-routing position. You will collaborate closely with senior engineers, DevOps, and product teams to diagnose issues, inspect data, execute scripts, and develop internal tools that expedite the detection and resolution of production problems.As production load permits, this role will also engage in application code and internal tooling, with a clear pathway for growth into a broader Software Engineer role.To thrive in this role, candidates must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation. We are committed to making reasonable accommodations for individuals with disabilities to facilitate the performance of essential functions.

Join Skydio as a Product Support Engineer, where you will play a vital role in ensuring customer satisfaction by providing exceptional technical support for our innovative drone solutions. As part of our team, you will troubleshoot issues, assist customers with product inquiries, and collaborate with cross-functional teams to enhance product performance and reliability.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

Join TechBiz Global, a leading recruitment service provider, as we partner with top-tier clients to fulfill their hiring needs. We are on the lookout for a dynamic and detail-oriented Software Support Engineer to become a vital member of one of our client's teams. This role offers an exceptional opportunity to advance your career in a cutting-edge environment where innovation thrives.Key Responsibilities:Deliver excellent customer support via phone, email, or chat, helping clients troubleshoot and resolve technical issues related to Spintly's hardware and software products.Utilize Spintly’s diagnostic tools to effectively analyze and address problems.Execute Python scripts and leverage automation tools to enhance the debugging and testing workflow.Document technical processes and maintain up-to-date manuals, guides, and FAQs for both hardware and software products.Collaborate closely with cross-functional teams, including product design and software engineering, to tackle complex technical challenges.Develop a comprehensive understanding of product functionalities to facilitate effective issue resolution.Stay informed about the latest trends in hardware and software technologies.Occasionally travel to customer sites for training or to gather requirements.

Join our dynamic team as a Product Support Engineer at Artech Information Systems LLC. In this role, you will be instrumental in ensuring exceptional customer satisfaction through effective product support and technical assistance. You will troubleshoot issues, provide solutions, and work closely with our development team to enhance product features. Your expertise will help optimize user experience and streamline processes.

Why Choose Numeric?Accounting is the backbone of every business. Unfortunately, many software solutions in this field were designed in the early 2000s — cumbersome, slow, and outdated in terms of AI capabilities. Today, accountants are grappling with an escalating, unresolved data challenge stemming from complexity, data overload, and fragmented systems — leaving them without adequate tools for resolution. These challenges are significant, complex, and increasingly urgent. But they are solvable.Welcome to Numeric — the future of accounting and finance. We are developing a platform that embodies the vision of real-time, comprehensive, and reliable data and insights for organizations to enhance their decision-making and execution.Our mission addresses the foundational issues necessary for automating data ingestion, transformation, matching, projection, and reporting, creating a seamless graph of financial data. By integrating data, automation, workflows, and AI-driven experiences, we empower accounting teams to maintain a continuous view of their company’s financial health and activities.With strong product-market fit and a growing customer base that includes leaders such as Anthropic, Brex, OpenAI, Plaid, and Wealthfront, we are backed by top-tier investors including IVP, Menlo Ventures, Founders Fund, and 8VC, alongside founders and executives from Ramp, Segment, and other pioneering firms.About the RoleAs a Product Software Engineer at Numeric, you will take charge of the entire product lifecycle, directly influencing our product strategy and direction. We seek innovative, dynamic builders with robust foundational skills and a commitment to enhancing user experiences and addressing key challenges.Potential ResponsibilitiesYou may work on our advanced data platform, which includes:Ingestion processes, metadata management, lineage tracking, and transformation for thorough analysis and insights while ensuring source traceability.Our reporting tools, enabling end-users to create flexible, highly-structured financial projections that can be saved as reports and seamlessly integrated into their workflows. These reports are both traceable and composable, allowing users to delve into transaction-level details and beyond.Monitoring systems, empowering clients to identify and rectify data issues at the source and prevent errors...

We are seeking a skilled and motivated Production Support Engineer II to join our dynamic team at mqreferrals. In this role, you will be responsible for providing support and ensuring the smooth operation of our production systems. You will work closely with development teams to troubleshoot issues and implement solutions that enhance system reliability and performance.

beyondfinance is looking for a Production Support Engineer in Chicago, IL to help maintain the reliability of its financial technology systems. This role focuses on keeping production services running smoothly and addressing technical issues as they arise. Role overview As part of the technical team, the Production Support Engineer monitors system performance, troubleshoots incidents, and resolves production issues. The work supports the ongoing stability and performance of core financial services. Key responsibilities Monitor production systems to detect and respond to issues quickly Troubleshoot technical problems affecting service reliability Resolve incidents to maintain smooth operations Impact This position helps ensure that clients receive consistent, high-quality financial solutions by supporting the day-to-day operation of critical technology platforms.

Role overview The Production Support Engineer at NBCUniversal plays a key role in maintaining the stability and efficiency of production systems. The position requires strong collaboration with teams from different departments and a hands-on approach to technical problem-solving. Keeping systems running smoothly is a central focus. What you will do Work closely with various teams to address and resolve issues affecting production systems Identify, troubleshoot, and resolve technical problems as they occur Implement solutions that enhance system performance and reliability Location This role is based in Miami.

At Netic, we are pioneering the AI revenue engine that powers essential services, forming the backbone of the American economy.With a robust $43 million in funding from prominent investors such as Founders Fund, Greylock, Hanabi, and Dylan Field, who led our Series B, we have empowered our clients to secure hundreds of thousands of jobs across various service industries throughout North America. Today, numerous companies are operating entirely through an AI-first approach on the Netic platform.Joining our team means collaborating with passionate builders from renowned organizations such as Scale, Databricks, HRT, Meta, and prominent academic institutions like MIT, Stanford, and Harvard. Together, we are advancing frontier AI technologies within the physical economy, where challenges are complex, data is intricate, and the impact is both immediate and significant.As a Software Engineer on our Product team, you will develop innovative features that seamlessly integrate AI into real-world business applications. This role emphasizes technical excellence and a deep understanding of customer needs, enabling us to create products that simplify complex AI technologies and deliver immediate value to essential service industries.

Note: This is a remote position; candidates must reside in the United States and be legally authorized to work in the U.S. at the time of application.About the Role:Join our dynamic team at Accela as a Backline Software Support Engineer, where you will play a crucial role in resolving complex software issues and ensuring the optimal performance of our products. Your expertise will not only help us troubleshoot but will also guide and mentor our Frontline Engineers, fostering a culture of continuous improvement.Specific Responsibilities:Act as the primary escalation point for unresolved cases from the Frontline team.Reproduce intricate issues within sandbox or test environments to identify root causes.Perform in-depth log analysis, API tracing, and SQL-level data validation.Detect software defects and collaborate closely with Product Management and Engineering teams for debugging, verification, and validation of fixes.Work alongside CloudOps to diagnose infrastructure, performance, or integration challenges.Provide mentorship and technical guidance to Frontline Engineers.Contribute to the creation of internal documentation, technical training, and troubleshooting guides.Engage in post-mortems and defect triage meetings.Identify recurring patterns and escalate systemic product or process issues.

Join our dynamic team as a Senior Product Support Engineer, where you will play a critical role in diagnosing and resolving customer issues related to aircraft systems and components. Your expertise will ensure the timely support and configuration of In-Flight Entertainment (IFE) equipment across various aircraft models. You will spearhead support initiatives and modification plans, aligning their execution with customer and program deadlines. As the primary point of contact for IFE, you will provide assistance via telephone, email, and face-to-face interactions. Collaborating with partners, vendors, and internal teams, you will effectively address field concerns while maintaining the seamless operation of our aircraft systems and ensuring high levels of customer satisfaction.Team Overview:The Product Support team, a vital part of the Customer Management organization, is dedicated to ensuring optimal performance and customer satisfaction for our RAVE-centric and connectivity IFE systems. We provide expert support, manage escalations, and facilitate software updates. Our team collaborates closely with third-party providers to deliver both onsite and remote support, overseeing RIM content management and RAVE analytics. Through clear documentation and critical technical assistance to the program management team, we guarantee successful project execution and extraordinary customer experiences.Key Responsibilities:Act as the primary liaison for high-level customer interactions, addressing configuration, documentation, maintenance, regulatory requirements, and general supportLead troubleshooting efforts for systems, line replaceable units (LRUs), cabling, and other components to resolve reported issuesGuide cross-functional teams in overcoming complex technical challenges and customer escalations, utilizing a broad network of internal and external resources to achieve timely and effective solutionsManage customer-related issues and concerns to ensure product maintenance and reliabilityServe as a subject matter expert in developing product documentation, training materials, and support resources, ensuring compliance with industry standards and best practicesConduct training for customers on system usage and maintenancePerform detailed analysis of logs and reports to identify issues and provide recommendations for fixes to managementFoster a supportive environment for the effective operation of IFE equipmentMentor junior team members by sharing insights and best practices derived from extensive field experienceQualifications:Bachelor’s Degree in Engineering or equivalent experience in a related field6-10 years of experience in a similar roleProven experience in customer support or related technical fields

Join Airwallex as a Staff Software Engineer focused on enhancing productivity and driving innovation within our engineering teams. You will be responsible for developing high-quality software solutions that streamline processes and improve user experience. Collaborate with cross-functional teams to identify areas for improvement and implement effective solutions.

Role Overview Anduril Industries is hiring a Senior Production Software Engineer in Lexington, Massachusetts. This position focuses on building and delivering software for defense and security applications. The work involves designing, developing, and deploying software that solves difficult technical problems in the field. What You Will Do Work closely with a skilled engineering team to create production-ready software Contribute to the design and implementation of solutions for complex technical challenges Support the deployment and ongoing improvement of Anduril’s products Impact Senior engineers at Anduril play a key role in shaping both the technology and the success of the company’s defense and security products. This is a hands-on role with direct influence over product quality and performance.

About CartesiaAt Cartesia, our vision is to create the future of AI—an intelligent, interactive system that seamlessly integrates into your daily life. Today, even the most advanced models struggle to process and analyze vast streams of audio, video, and text data—1 billion text tokens, 10 billion audio tokens, and 1 trillion video tokens—especially on-device.We are at the forefront of developing the model architectures that will make these capabilities a reality. Our founding team, who met as PhD candidates at the Stanford AI Lab, pioneered State Space Models (SSMs), a novel approach for training efficient, large-scale foundational models. Our diverse team combines deep expertise in model innovation and systems engineering with a design-oriented product engineering team to create and deliver cutting-edge models and experiences.With support from leading investors such as Index Ventures, Lightspeed Venture Partners, Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks, and others, along with guidance from an exceptional group of advisors and over 90 angel investors across various industries, we are well-positioned to redefine the AI landscape.About the RoleWe are seeking a passionate Product Software Engineer to join our team, focusing on building and scaling the platform infrastructure that supports Cartesia's voice AI products. In this role, you will develop composable platform components that enhance feature delivery across our API and conversational AI systems.Your ImpactDevelop and scale product platform components to facilitate Cartesia's growth.Take ownership of critical product infrastructure end-to-end, including real-time systems.Collaborate with product teams to identify common needs and create platform primitives that enhance their development speed.What You BringA minimum of 3 years of experience as a backend or platform engineer with a focus on building scalable systems.A customer-centric mindset that prioritizes outcomes over technical specifications.A proactive approach to owning your work, tackling ambiguous challenges, and achieving results.Strong decision-making skills regarding when to expedite development and when to invest in scalability.Familiarity with our technology stack: TypeScript for frontend, Python and Go for backend. Expertise in all three is not required, but a willingness to learn is essential.Nice-to-HavesExperience with AI or machine learning systems.Background in working with real-time data processing.

Join ekimetrics, a leader in data analytics and marketing solutions, as a Product Support Engineer. In this role, you will be the bridge between our innovative product offerings and our valued clients. You will leverage your technical expertise to troubleshoot issues, provide timely solutions, and ensure customer satisfaction with our products. Your ability to communicate effectively and work collaboratively with cross-functional teams will be vital in driving impactful results.

Since the inception of aviation, pilots have continuously grappled with the challenges of air resistance, similar to sailors dealing with the friction of water. In this ongoing struggle, the trim tab stands out as a remarkable yet often overlooked innovation. Just as the wheel revolutionized land transportation, the trim tab simplifies flight, facilitating smoother navigation through the skies. This piece of engineering exemplifies the beauty of simplicity, transforming the demanding task of controlling an aircraft into a more graceful and manageable endeavor. At Mercury, we are dedicated to creating an exceptional banking experience tailored for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers. We are expanding our product engineering group and are on the lookout for backend and full-stack engineers. We are a pragmatic, product-minded team driven by the desire to develop delightful products that liberate our customers from cumbersome, costly legacy tools. In this role, you will: Embrace a strong sense of product ownership and actively seek responsibility; we often self-organize on small to medium projects, and we want someone eager to help shape and build Mercury’s future. Thrive in an autonomous environment within a close-knit team, reminiscent of a “startup within a startup.” Collaborate closely with designers and product leaders to deliver delightful experiences, transcending the status quo in banking and fintech software. Many of our customers, primarily startups, appreciate our sleek and innovative designs. Join a small yet dynamic team of experienced product engineers within one of our Mercury product groups (Banking, Everyday Experiences, Expansion, Risk). The ideal candidate will have: 1-4 years of backend or full-stack development experience, with knowledge of or eagerness to learn Haskell, React, TypeScript, and Redux. A passion for product development, with experience in building and launching new products. The ability to empathize with users and translate their perspectives into lovable products. A knack for balancing tradeoffs and devising creative solutions to achieve objectives. Strong communication and collaboration skills to work effectively with peers and cross-functional teams. If this opportunity excites you, we invite you to explore our public demo at demo.mercury.com.

Join Marqeta as a Production Support Engineer II and be a key player in enhancing customer satisfaction and ensuring our products and services run smoothly. In this role, you will be the primary point of contact for our customers, expertly managing and resolving intricate technical challenges while simplifying complex technical concepts into understandable terms. Your extensive knowledge across diverse technologies will be crucial in tackling a variety of issues. Additionally, you will work closely with our Engineering teams on software updates and bug resolutions. As you immerse yourself in all aspects of Marqeta's products and services, your expertise will empower our customers to maximize the potential of our offerings. Acting as a customer advocate, you will ensure that their needs and feedback are incorporated into our product development and service processes. At Marqeta, we recognize the vital contributions of our Production Support Engineers to our service delivery, and we eagerly await your addition to our team. We embrace a Flexible First approach, allowing this role to be performed remotely within the United States, specifically in the Pacific Time zone.

Role Overview Miratech is hiring an Amazon Connect Production Support Engineer. This role focuses on keeping Amazon Connect systems running smoothly. The engineer provides technical support and resolves issues to help maintain strong system performance and positive user experiences.