Support Operations Manager - User Operations

Are you a detail-oriented leader with a passion for enhancing user experiences? Join Harvey as a Support Operations Manager in our User Operations team. In this pivotal role, you will oversee our support operations, ensuring that our users receive top-notch service while optimizing our processes for efficiency. You will collaborate with cross-functional team…

Join our dynamic team at Harvey as a Support Operations Manager in our User Operations department. This fully remote role offers an exciting opportunity to lead and enhance our customer support processes, ensuring exceptional service delivery and operational excellence. You will collaborate closely with cross-functional teams to drive improvements, implement best practices, and enhance customer satisfaction.

Join Harvey as a Support Operations Manager in User Operations and take charge of enhancing our customer support experience. This pivotal role involves leading a team dedicated to delivering exceptional support to our users. You will be responsible for optimizing operational processes, ensuring team efficiency, and maintaining high-quality service standards.

Novellia gives people fast, secure access to their health data. The platform lets users gather years of health records from different providers in seconds, free of charge. Novellia’s work with global researchers helps turn patient data into insights that support informed health decisions and drive biopharmaceutical innovation. The company’s data has appeared at major scientific conferences, and Novellia continues to grow with support from leading investors. Role overview The User Support & Operations Specialist plays a central role in connecting Novellia’s users with the product team. This position centers on making sure users feel supported and heard, while their feedback helps guide product updates. The role involves managing the full user support process, working side by side with technical teams to resolve issues, and identifying trends that highlight both strengths and areas for improvement. It’s a good fit for someone who enjoys solving problems, engaging directly with users, and working across teams. What you will do Manage the user support process by providing prompt, clear responses to questions and feedback. Coordinate with Product and Engineering to address urgent issues, bugs, and blockers reported by users. Work with the Commercial team to ensure a seamless experience for users in registries or research projects. Identify recurring issues and collaborate with Product to drive improvements based on user feedback. Develop and update support resources and workflows to improve operational efficiency. Location This role is fully remote.

Join the Revolution at HarveyAt Harvey, we are fundamentally changing the landscape of legal and professional services. Our innovative blend of cutting-edge AI technology and an enterprise-level platform, coupled with our profound industry expertise, is setting new standards for how knowledge work is achieved.This is an exceptional opportunity to contribute to a transformative company poised at a pivotal moment in its growth journey. With over 1,000 clients across 60+ countries and strong backing from elite investors, we are rapidly scaling and shaping a new industry segment. The challenges are vast, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of highly skilled, motivated individuals who are dedicated to our mission. We operate at a fast pace, with a strong sense of urgency, and take full ownership of the challenges we face, from initial brainstorming to long-term impact. Our close collaboration with customers—ranging from leadership to engineers—allows us to address real problems with diligence and care. If you thrive in dynamic environments, strive for excellence, and wish to influence the future of work alongside a team that continuously elevates standards, we encourage you to join us.Role OverviewWe are seeking a User Operations Manager to spearhead a dynamic, high-impact support team that is committed to delivering outstanding customer experiences. Reporting directly to the Head of User Operations, you will champion operational excellence, accountability, and ongoing improvement within our global support framework.This position requires a balance of strategic oversight and hands-on execution, ensuring our team provides timely and high-quality support to both enterprise and mid-market customers. Ideal candidates are proactive leaders who are results-driven and deeply engaged in achieving success through their teams.Your influence will be crucial in molding the systems, culture, and processes of our expanding support organization, ensuring that every customer interaction exemplifies Harvey’s dedication to speed, clarity, and excellence.Key ResponsibilitiesLead and mentor a results-oriented team of User Operations Specialists, cultivating a culture of urgency, accountability, and continuous enhancement.Establish clear performance metrics while ensuring team members meet quality and responsiveness objectives.Manage daily support operations, guaranteeing prompt resolution of customer inquiries and compliance with service level agreements (SLAs)....

Join Harvey as a User Operations Manager in the vibrant city of New York. In this pivotal role, you will oversee user operations, ensuring a seamless and satisfying experience for our clients. Your responsibilities will include managing user inquiries, analyzing feedback, and implementing strategies to enhance user engagement and satisfaction. This is an exciting opportunity to make a significant impact on our operations while collaborating with a dynamic team.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just about incremental changes; we aim for a comprehensive transformation. By integrating cutting-edge AI technology with our enterprise-grade platform and extensive domain expertise, we are setting a new standard for how essential knowledge work is performed for generations to come.This is a unique opportunity to contribute to the foundation of a generational company at a pivotal moment. With over 1,000 clients across 60 countries, a strong product-market fit, and exceptional backing from top-tier investors, we are rapidly scaling and creating a new category in real-time. The challenges we face are ambitious, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of intelligent, motivated individuals who are deeply passionate about our mission. We move quickly, operate with intensity, and take genuine ownership of the challenges we address—from early-stage concepts to long-term results. We engage closely with our customers, from leadership to engineering teams, collaborating to solve real issues with urgency and care. If you thrive in dynamic environments, pursue excellence relentlessly, and aspire to shape the future of work alongside like-minded individuals, we invite you to embark on this journey with us.At Harvey, the future of professional services is being crafted today—and we are just beginning.Role OverviewHarvey is on the lookout for a User Operations Manager to spearhead a dynamic and high-performing support team that ensures exceptional customer experiences. Reporting to the Head of User Operations, you will be charged with promoting operational excellence, accountability, and a culture of continuous improvement within our global support organization.You will balance strategic oversight with hands-on execution, ensuring that our team consistently delivers timely, high-quality support to both enterprise and mid-market clients. This role is ideal for a leader who thrives in a fast-paced environment: someone who is proactive, decisive, and driven by achieving results through their team.You will play a vital role in shaping the systems, culture, and processes of a growing support organization, ensuring that every customer interaction embodies Harvey’s dedication to speed, clarity, and excellence.

Join Our Team as an Equipment OperatorAt Turner Mining Group, we are looking for a dedicated and skilled Equipment Operator to join our dynamic team in Soda Springs, ID. The successful candidate will exemplify our core values and uphold a strong commitment to safety and production efficiency.Key Responsibilities:Conduct accurate hazard identification and control in collaboration with team members.Engage with crews and leadership to establish processes aimed at achieving common goals.Assist in MSHA regulatory training and ensure compliance with safety standards.Demonstrate our values through daily decision-making and actions.Participate in training proficiency audits and risk assessment processes.Maintain personal accountability for equipment care and resource management while encouraging the same among peers.Uphold high standards of cleanliness in work areas and machinery.Culture and Communication:Communicate effectively in English; bilingual candidates are preferred.Collaborate with site leaders to identify improvement opportunities.Encourage proactive reporting of near misses.Lead by example and foster a positive team environment.Operational Systems:Perform thorough pre-operation inspections of machinery based on established safety protocols.Document training and compliance requirements accurately.Travel and Site Development:Possess a valid and insurable driver’s license.Be available for travel on short notice to meet production demands.Work Schedule:Flexibility in shift scheduling (days and nights) to support training and operational needs.Self-motivated and eager to contribute to team success.

About Our TeamAt OpenAI, our User Operations team plays a pivotal role in delivering outstanding customer experiences with our cutting-edge products. We tackle intricate issues, offer expert technical support, and empower our customers to fully leverage the benefits of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to ensure a seamless experience for our diverse customer base, ranging from innovative startups to established global enterprises.About the PositionWe are on the lookout for a proactive Strategic Operations Specialist to lead transformative initiatives within OpenAI’s customer support landscape. In this role, you will partner with leaders across User Operations and the broader organization to enhance, mature, and refine our support operations. Your focus will be on strategic projects that elevate the customer journey and optimize operational efficiency, ensuring our support capabilities scale effectively alongside business growth.You will immerse yourself in understanding our organizational goals—where we currently stand and where we aim to be—while driving the execution of a vision that prioritizes exceptional support. This position transcends traditional playbook development; as AI continues to revolutionize customer interactions and operational frameworks, we require a forward-thinking strategist who can anticipate future needs and shape the next era of customer support at OpenAI and beyond.Key ResponsibilitiesCollaborate with User Operations and cross-functional teams to harness AI and LLMs, playing an integral role in our technological advancement.Engage with leadership to identify, assess, and prioritize strategic and operational initiatives, ensuring they align with our company’s objectives and unique needs.Embrace a fast-paced environment, fostering program structures that promote efficiency and execution.Partner with product, engineering, and data teams to uncover and tackle essential operational challenges and scaling opportunities, focusing on automation, process enhancement, and improved self-service capabilities.

Join our dynamic team at Harvey as a User Operations Specialist! In this pivotal role, you will be the backbone of our user experience, ensuring that our clients receive exceptional support and guidance. You will engage directly with users, troubleshoot issues, and provide solutions that enhance their interaction with our platform.

Role Overview ShipBob Inc. is looking for an Operations Support Manager in Fort Worth, Texas. This role focuses on improving how logistics teams work, supporting daily operations, and ensuring strong service for customers. The manager will guide a team, refine processes, and work with other departments to keep raising the bar on efficiency and service quality. What You Will Do Lead and support a team dedicated to logistics operations Identify and implement process improvements to streamline workflows Collaborate with other departments to solve operational challenges Promote best practices that enhance service delivery and customer satisfaction Drive ongoing improvements across logistics support functions

Role Overview Temporal Technologies is hiring a Support and Services Operations Manager for a remote position based in the United States. This role focuses on strengthening customer satisfaction by overseeing support and service operations. What You Will Do Manage day-to-day support and service operations with an eye toward efficiency and quality. Work closely with teams across the company to improve processes and deliver a better customer experience. Drive initiatives that support operational excellence in support and services.

Role Overview ShipBob Inc. is hiring an Operations Support Manager in Bolingbrook, Illinois. This role focuses on improving operational efficiency across the organization. The Operations Support Manager leads a team that works to streamline supply chain processes and maintain a smooth customer experience. What You Will Do Lead and support a team focused on operational improvements Work with other departments to identify and implement process enhancements Drive initiatives that improve supply chain performance Help ensure customers receive reliable, consistent service Use strategic thinking and problem-solving skills to address challenges and support ongoing improvement

Join Our User Operations TeamThe User Operations team at Perplexity AI is at the forefront of enhancing user experiences. We are committed to ensuring our AI-driven search and answer engine provides genuine value to every user, from individual consumers to larger organizations. Our team operates across several support channels, including email, in-app messaging, Slack, and community forums. We work closely with Product, Engineering, Billing, and Growth teams to transform user feedback into actionable product improvements. As a dynamic startup, we require team members who can wear multiple hats and contribute beyond just resolving support tickets.Your RoleAs a User Operations Generalist, you will play a critical role in our fast-paced environment. We are looking for someone who possesses exceptional customer support skills coupled with strong technical knowledge. You will manage a high volume of user inquiries across various channels while investigating product issues, leveraging customer feedback to discover problems, and proposing solutions that enhance the overall user experience.This position is not merely about handling tickets. As new features and products are launched, you will be the first to hear user feedback—what works well, what causes confusion, and what requires fixing. Your interactions will help us gather insights that influence successful launches, identify potential issues early, and communicate clear solutions back to our users. Additionally, you will be responsible for building automations and optimizing workflows to enhance our team's efficiency as we adapt to the rapid pace of product development without compromising quality.We seek an individual who can navigate uncertainty and create solutions where processes are still being established. You will not always have a predefined playbook; instead, we need a proactive individual who can carve out a path forward instead of simply following one.Your Characteristics:You identify gaps: Whether it's a missing Help Center article, a flawed workflow, or recurring user issues, you take the initiative to address these.You are self-driven: You are motivated to take the lead but also recognize when to seek guidance.You communicate effectively: You keep your team informed, raise blockers early, and ensure that nothing slips through the cracks.You thrive in autonomy: We expect you to operate independently without constant supervision.

Role Overview ShipBob Inc. seeks an Operations Support Manager in Moreno Valley, California. This role focuses on maintaining and improving day-to-day operations within the facility. The manager leads a team that works to increase efficiency and support the company’s growth. What You Will Do Lead and develop a team responsible for supporting operational processes Analyze workflows to identify areas for improvement Implement best practices to streamline operations Work closely with other departments to meet organizational goals

Join Base Operations as a Data Engineer!Location: US-based, RemoteAbout Us:At Base Operations, we transform the complex landscape of global threats into actionable insights that empower organizations to safeguard their personnel, assets, and operations. Our innovative solutions allow security teams to proficiently assess risks and make informed decisions using detailed, street-level intelligence.As a pioneer in our field, we are in search of passionate individuals who are driven by the desire to leverage technology to enhance efficiency and precision for our clients. With roots in Harvard and MIT, our award-winning technology is supported by premier venture capitalists. We are proud to serve elite clients within the Fortune 500, tackling challenging problems while fostering transparency, growth in emerging markets, and empowering individuals to explore the world securely. Join our dedicated, innovative, and fun-loving team as we revolutionize the security intelligence industry and cultivate lasting customer loyalty.Position Overview:Base Operations is on a mission to construct the world’s most extensive dataset of global threat patterns and street-level intelligence. We seek a talented Data Engineer who can define, develop, and enhance our data pipelines, models, and warehouse to achieve this goal. The ideal candidate will possess both the technical expertise to influence our architectural strategy and the capability to execute that strategy through tactical planning.

As a vital member of the ShipBob team, you will play a key role in enhancing our operations and ensuring our clients receive exceptional service. This position offers you the opportunity to tackle real challenges, devise effective solutions, and contribute significantly to the success of ShipBob, our merchants, and your own career development.Embrace an Ownership Mindset: We promote a culture of continuous learning and innovation. You will engage in meaningful work that drives results and fosters professional growth.Collaborate with Peers and Leaders: At ShipBob, we believe in open communication and mutual respect. Our leaders are approachable, and we support one another to maintain high standards and achieve collective goals.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services — not in small steps, but through a comprehensive transformation. By leveraging cutting-edge AI, a robust enterprise platform, and extensive domain expertise, we are redefining the future of knowledge work.This is a unique opportunity to contribute to a game-changing company at a pivotal moment. With over 1,000 clients spanning more than 58 countries, a strong product-market alignment, and exceptional backing from renowned investors, we are experiencing rapid growth and actively shaping a new industry category. The challenges are significant, expectations are high, and the potential for personal, professional, and financial advancement is unparalleled.Our team is composed of bright, driven individuals who are passionately aligned with our mission. We operate at a fast pace, with a sense of urgency and accountability, tackling issues from concept through to long-term impact. By staying closely connected to our clients, from executives to engineering, we collaboratively address genuine challenges with diligence and speed. If you excel in uncertain environments, strive for excellence, and want to help design the future of work alongside high-achieving colleagues, we encourage you to join us in this journey.At Harvey, we are writing the future of professional services today — and we are just beginning.Role OverviewAs a User Operations Specialist, you will serve as the essential frontline support within our User Operations team, reporting directly to the Head of User Operations. Your role is vital in delivering compassionate and effective assistance to our customers. We seek an individual who is enthusiastic about problem-solving, skilled in managing diverse priorities, and committed to ensuring a seamless support experience for enterprise clients.Key ResponsibilitiesAct as the primary contact for customer support inquiries, providing empathetic, precise, and timely solutions.Manage multiple priorities and tasks while maintaining high service standards and responsiveness.Collaborate with team members to identify and resolve complex issues, escalating them as necessary.Maintain an in-depth knowledge of our products and services to offer informed support.Document customer interactions and feedback to contribute to ongoing service enhancements.Work closely with other departments to address customer issues and enhance the overall customer experience.Stay updated on new product features and enhancements to provide accurate information to customers.

About Samsara Samsara (NYSE: IOT) operates the Connected Operations Cloud, helping organizations that rely on physical operations use IoT data to improve safety, efficiency, and sustainability. The company serves industries that make up over 40% of global GDP, such as agriculture, construction, field services, transportation, and manufacturing. Samsara focuses on digital transformation at scale, offering solutions like Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a publicly traded company, Samsara combines the resources to support growth with the independence to innovate. Team members contribute to products that shape the future of how physical operations run. Role Overview The Business Operations Manager, Technical Support Operations, acts as a strategic partner within the Technical Support team. This role helps drive operational excellence and supports data-driven decisions. The manager connects strategy with execution, delivering insights, communications, and operational frameworks that support business growth and effective leadership. This position suits someone who thinks analytically and independently, can turn ambiguous problems into structured analysis, and presents clear, actionable recommendations. Strong executive communication, broad perspective, and the ability to influence across teams are important. Familiarity with modern AI tools is expected to help streamline work. This is a remote role open to candidates in the US, except those located in the San Francisco Bay Metro Area, NYC Metro Area, or Washington, D.C. Metro Area. Relocation assistance is not offered. Who Should Apply Those who want to make a direct impact in key industries, helping ensure the reliable delivery of essential goods, lowering emissions, and improving worker safety.

Join Saviynt, a leader in AI-powered identity management, where we safeguard digital assets and enhance operational efficiency for organizations. Our cutting-edge platform governs access to applications, data, and business processes, empowering clients, including Fortune 500 companies and government institutions, to navigate the complexities of identity security. For more details, visit www.saviynt.com.Saviynt Global Support TeamWe are seeking a Senior Manager to lead our Global Support organization. In this role, you will be instrumental in shaping the operational architecture for our multi-tenant, microservices-based SaaS solutions. You will also enhance our incident and problem management processes to maximize customer satisfaction. Ideal candidates will have a strong background in managing large-scale SaaS operations, demonstrate exceptional technical and organizational skills, and possess the ability to influence strategic decisions within the senior leadership team.