Senior Technical Account Manager at EDB | Remote

About EDBAt EDB, we provide an innovative data and AI platform that empowers organizations to leverage the full potential of Postgres for their transactional, analytical, and AI-driven workloads across any cloud environment. With a commitment to helping enterprises manage risks, optimize costs, and scale effectively in a data-driven world, we support over 1,500 customers globally. As a leading contributor to the thriving PostgreSQL community, we cater to major sectors including government, financial services, media, and IT. Our solutions enable firms to modernize legacy systems and dismantle data silos while harnessing the power of enterprise-grade open source technologies. EDB offers unparalleled high availability of up to 99.999%, along with essential features such as security, compliance controls, and observability.Your ImpactAs a Senior Technical Account Manager (Sr. TAM) at EDB, you will play a vital role in nurturing and managing post-sales relationships with our most substantial and intricate clients in North America. These clients typically adopt Postgres across their expansive data centers. You will act as a trusted technical advisor, ensuring successful implementations and fostering positive references as they continue their journey with Postgres technology. Your technical expertise will be indispensable in identifying solutions, designing architecture, troubleshooting issues, and addressing technical inquiries as they arise.As a TAM, your primary focus will be on promoting the adoption and expansion of Postgres within your clients' organizations, functioning in a consultative capacity.

Role overview doppel is hiring a Technical Account Manager to support clients across the US remotely. This role centers on building and maintaining strong client relationships. The Technical Account Manager serves as the primary contact for customer needs, working to ensure satisfaction and smooth adoption of doppel’s solutions. What you will do Act as the main liaison between doppel and assigned clients Guide customers through product setup and ongoing use Share technical insights to help clients get the most from doppel’s offerings Support clients with troubleshooting and answer product-related questions Location This is a remote position open to candidates based in the United States.

Role overview The Senior Technical Account Manager at Azul works remotely within the United States, focusing on direct technical engagement with select key customers. This position emphasizes hands-on involvement with the implementation and optimization of Azul Prime, moving well beyond routine administrative tasks. Building trust with developers, Site Reliability Engineers, and architects is a central part of the job, along with guiding customers through Java Virtual Machine (JVM) performance tuning, troubleshooting, reliability engineering, and architectural decisions. Key responsibilities Serve as the main technical advisor for top-tier accounts using Azul Prime, helping their Java applications achieve high performance, stability, and cost efficiency. Work directly with customer engineering teams to analyze thread dumps, garbage collection logs, and flight recordings, focusing on deep technical problem-solving. Offer architectural guidance and performance tuning tailored to each customer’s environment. Act as a bridge between customers and Azul’s internal engineering teams, providing practical feedback to inform product development. Take responsibility for the technical success of Azul Prime within assigned accounts, from application selection and deployment through ongoing optimization. What sets this role apart Technical depth: Most time is spent on hands-on analysis and troubleshooting, rather than preparing presentations or administrative updates. Direct collaboration: Work closely with Azul’s runtime, garbage collection, JIT compiler, and tooling teams to resolve complex issues. Outcome ownership: Ensure customers achieve and sustain optimal results with Azul Prime.

About AstraAt Astra, we are revolutionizing the landscape of financial technology by developing essential infrastructure that facilitates large-scale money transfers. Our innovative platform handles transactions worth billions annually with an impressive uptime of over 99.9%. We enable real-time payments, bank debits, card disbursements, and intricate financial compliance systems through our robust APIs and automation tools. We empower businesses to manage their financial transactions programmatically while ensuring adherence to strict regulatory standards.The RoleWe are seeking a dedicated Technical Account Manager to serve as the primary technical support resource for our customers. In this role, you will address incoming inquiries, troubleshoot integration challenges, assist with technical client configurations, and deliver clear guidance to both customers and internal teams. You will engage directly in technical environments to identify errors, diagnose issues, and escalate complex problems as needed. This position demands exceptional problem-solving abilities, familiarity with technical systems, and the capability to convert intricate technical concepts into straightforward solutions for our clients.Schedule & Time ZoneThis position requires working hours from 12:00 AM to 9:00 AM Eastern Time (ET), providing overnight support for Astra’s platform and clientele. This schedule is well-suited for candidates in the UK and EU time zones, although North American applicants who can commit to this shift are also encouraged to apply.What You'll DoAct as the primary technical contact by responding to customer inquiries, troubleshooting integration issues, and assisting with payment operations.Collaborate with the Integrations team to facilitate the onboarding of new customers, ensuring their integrations are configured and validated effectively.Enhance Astra’s knowledge base by creating and refining technical documentation, FAQs, and guides to improve customer self-service capabilities.Work alongside the Integrations and Engineering teams on new product solutions, providing insights from customer feedback and assisting in testing and validation processes.Conduct investigations into issues and technical environments, pinpointing root causes and escalating complex problems when necessary.Serve as a liaison between customers and the integration and engineering teams, translating intricate technical details into clear and actionable communications.What We're Looking ForRequired Experience1–3 years of relevant experience in technical support or account management.Proficiency in troubleshooting technical issues and providing effective solutions.Strong communication skills to articulate technical concepts to non-technical audiences.

Join Samsara as a Manager of Technical Account Management and play a pivotal role in enhancing customer experiences through effective technical guidance and support. In this remote position, you will lead a dynamic team dedicated to ensuring our clients achieve their goals with our IoT solutions. You will be responsible for developing strategic relationships, providing expert technical assistance, and driving customer satisfaction.

Rithum connects brands, suppliers, and retailers through a global commerce network. The platform helps partners grow their businesses, manage operations across different channels, expand product lines, and improve margins. More than 40,000 companies use Rithum to support their business activities on multiple channels. The network handles over $50 billion in annual gross merchandise value, providing commerce, marketing, and delivery solutions that help customers shape the entire consumer shopping experience.

Join our team at Clerk as a Senior Technical Account Manager, where you will play a pivotal role in driving customer success and ensuring the effective use of our products. You will be responsible for managing key accounts, providing technical guidance, and collaborating with cross-functional teams to enhance the customer experience.

Join TechBiz Global as a Senior Technical Account Manager, where you will play a pivotal role in delivering exceptional technical solutions to our esteemed clients. We are seeking a motivated individual eager to excel in a dynamic and innovative environment.About Our Client: Our client is a leader in cybersecurity, offering a state-of-the-art SaaS platform designed to safeguard organizations' software supply chains against malicious attacks. Their mission is to empower companies to maintain robust security while accelerating software deployment.The Solution Success team excels in merging technical expertise with substantial business impact, guiding clients from pre-sales conceptualization through successful integration, expansion, and customer advocacy.Role Overview:As a Senior Technical Account Manager, you will serve as a vital technical authority within the Solution Success team, facilitating pre-sales solution architecture and post-sales customer adoption. Collaborating closely with sales, engineering, and product teams, you will ensure clients derive maximum business and security value from our client’s Application Security Posture Management (ASPM) platform. This multifaceted role combines technical advocacy, architectural guidance, and customer success strategy, making it ideal for an individual passionate about crafting solutions, fostering trust, and achieving successful outcomes from the initial demo to long-term partnerships.Key Responsibilities:Pre-Sales Engagement:· Collaborate with Account Executives to create and present customized solutions that meet each client's technical and business requirements.· Conduct impactful demonstrations, workshops, and proofs-of-concept (POCs) showcasing how our solutions integrate seamlessly with client environments (CI/CD, SCM, cloud, etc.).· Transform complex client requirements into clear architectural frameworks that align our capabilities with their workflows and security goals.· Act as the technical representative during sales processes, instilling confidence among security, DevOps, and executive stakeholders.Post-Sales Solution Success:· Spearhead onboarding and technical training for new clients, ensuring swift realization of value from our solutions.

Airtable is seeking a highly skilled and motivated Director of Technical Account Management to lead our team of technical account managers. This is a remote position, allowing you to work flexibly from anywhere in the United States or Canada. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our platform and addressing their technical needs.As the Director, you will oversee a team, guiding them to provide exceptional service to clients while collaborating with cross-functional teams to enhance the overall customer experience. Your leadership will be crucial in driving customer satisfaction and fostering long-term partnerships.

As a Technical Account Manager at Camunda, you will play a pivotal role in fostering strong relationships with our clients. Your expertise will guide them in leveraging our platform effectively, ensuring they achieve their business goals. You will be responsible for providing technical guidance, addressing customer inquiries, and facilitating the successful implementation of our solutions.

Join 1Password—where innovation meets security. We are experiencing unprecedented growth, having surpassed $400M in Annual Recurring Revenue (ARR). Our achievements include being recognized on the Forbes Cloud 100 list for four consecutive years and forming strategic partnerships with esteemed organizations such as Oracle Red Bull Racing and the Utah Mammoth.About 1PasswordAt 1Password, we are committed to laying the groundwork for a secure and productive digital landscape. Our mission is to empower employee productivity while safeguarding security, ensuring every identity remains authentic, every application login is secure, and every device is trusted. As pioneers in the enterprise password management sector and innovators in Extended Access Management, we cater to the modern needs of organizations and AI technologies. With a human-centric approach, we prioritize user experience and product strategy. Over 180,000 businesses, from Fortune 100 companies to cutting-edge AI startups, rely on 1Password to securely navigate their SaaS and AI tool usage.If you are passionate about enhancing the digital safety of millions and thrive in a fast-paced, dynamic environment alongside a team of driven, inquisitive individuals, we would love to hear from you. Join us in shaping a safer, simpler digital future.The Technical Account Management team is dedicated to ensuring our customers achieve long-term value from their investment in 1Password. By merging technical knowledge with customer advocacy, we guide organizations throughout their journey from implementation to adoption, expansion, and renewal. Our team collaborates closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to create a seamless experience for customers post-sale. We are customer-centric, technically savvy, and focused on building deep, trusted partnerships for secure organizational success with 1Password.As a Senior Technical Account Manager, you will take charge of the technical aspects of the post-sale customer lifecycle. You will lead implementations, drive user adoption, and serve as a trusted technical advisor on identity management, access control, device trust, and SaaS security, delivering impactful results for our clients while influencing the evolution of access management. You will manage strategic accounts, mentor colleagues, and play a key role in scaling our customer engagement strategies, processes, and best practices across the organization, always prioritizing customer value and retention.

Join Oscilar, pioneers in AI Risk Decisioning™ Platforms, as we empower banks, fintechs, and digital organizations to tackle fraud, credit, and compliance risks. If you are eager to address intricate challenges and enhance internet safety, you will thrive here.Why Work With Us?Mission-Driven Teams: Collaborate with seasoned professionals from Meta, Uber, Citi, and Confluent, all focused on creating a safer digital landscape.Empowerment and Impact: We value extreme ownership, allowing you to take charge, act swiftly, and make impactful decisions.Innovative Environment: Your contributions will redefine modern finance’s approach to fraud detection and risk management.Role Overview:As a Technical Account Manager (TAM), you will foster robust relationships within designated accounts, ensuring exceptional customer satisfaction and demonstrating ROI that encourages renewals and growth.Your Responsibilities:In this role, you will act as the primary liaison for your customers, guiding them from onboarding through value realization, renewal, and expansion. By blending technical expertise with a strong executive presence, you will ensure clients successfully integrate Oscilar’s solutions, achieve swift ROI, and deepen their partnership with us.This dynamic, cross-functional position requires collaboration with Solutions Architects, Product, Engineering, Account Executives, and Sales Engineers.Customer Engagement:Serve as the primary point of contact for assigned customers, responsible for onboarding, adoption, value realization, renewal, and expansion.Develop trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels.Manage regular engagement activities, including weekly check-ins, executive summaries, adoption strategies, and executive business reviews (EBRs).Collaborate with Account Executives and Sales Engineers on renewals, upsells, and cross-sells.Internally advocate for customer priorities and represent their needs effectively.

About Serve Robotics Serve Robotics builds sidewalk delivery robots that help ease city congestion, improve delivery access, and support local businesses. Our robots are already active in cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago, providing efficient commercial deliveries. Team and Mission The team brings together experienced professionals from technology backgrounds, with expertise in software, hardware, and design. Serve Robotics focuses on solving real-world problems using robotics, machine learning, and computer vision, always prioritizing the user experience. Collaboration and diversity drive the team's approach to complex challenges. Role Overview: Technical Accounting Manager (Remote, USA) The Technical Accounting Manager researches, analyzes, and documents complex accounting issues, ensuring U.S. GAAP is applied consistently across global operations. This position offers broad visibility and the chance to influence key accounting and reporting decisions. What You Will Do Evaluate and document significant transactions, including revenue recognition (ASC 606), lease accounting (ASC 842), debt arrangements (ASC 470), and stock-based compensation Conduct technical assessments such as impairment analyses and segment reporting Develop and maintain formal accounting policies to support consistency and alignment Support SEC reporting and SOX compliance initiatives Help maintain a strong internal control framework and ensure regulatory compliance

Role Overview Flock Safety is hiring a Technical Account Manager to support clients across the United States. This remote role focuses on helping customers achieve their goals with Flock Safety’s solutions. The position combines account management, technical guidance, and hands-on support. What You Will Do Manage assigned client accounts, building strong relationships and understanding their objectives Offer technical advice to help clients get the most from Flock Safety’s products Guide customers through integration and adoption of solutions, ensuring a smooth experience Act as a resource for troubleshooting and resolving technical issues Location This is a remote position open to candidates based in the USA.

Join rain as a Technical Account Manager, where you will play a vital role in managing client relationships and ensuring their success with our innovative solutions. You will be responsible for understanding client needs, providing technical guidance, and acting as a liaison between clients and our engineering team. Your expertise will help enhance client satisfaction and drive retention.

Role Overview Pinterest is hiring a Manager I, Technical Accounting. This position can be based in San Francisco, CA or remote within the US. The manager will oversee technical accounting activities and ensure compliance with both GAAP and IFRS standards. What You Will Do Lead technical accounting projects and manage complex transactions Develop and implement accounting policies Work with cross-functional teams to address accounting issues Deliver financial analysis to support business decisions Help strengthen financial reporting processes and support ongoing accounting operations What We Look For Expertise in GAAP and IFRS standards Experience handling complex accounting transactions Ability to provide clear, strategic accounting insights Strong collaboration and communication skills Leadership experience in technical accounting or related roles

Role Overview SpecterOps is hiring a Technical Account Manager to support clients across the United States in a remote capacity. This role centers on building strong client relationships, guiding organizations through technical decisions, and helping them get the most from SpecterOps solutions. What You Will Do Manage and nurture relationships with assigned clients Offer technical guidance to help clients address complex challenges Support clients through the implementation process Work to ensure clients realize the full value of SpecterOps offerings Location This position is remote within the United States.

At Automattic, we empower individuals across the globe to seize opportunities. Our careers are flexible, challenging, and meaningful, allowing you to make a significant impact, wherever you are. Whether you live on the edge of a jungle, travel nomadically, reside in a bustling city, or in a small town, as long as you have a reliable Wi-Fi connection, you can thrive as an Automattician.We are looking for skilled Technical Account Managers to join our Newspack team—individuals who meld strategic insight with hands-on execution, flourish in complexity, and champion collaborative problem-solving.This role demands an individual who is not only strategic but also self-driven, thriving within a cohesive team environment. You will blend technical problem-solving with relationship management, leveraging broad experiences across various domains rather than focusing on deep knowledge in just one area. Given the expansive and ever-evolving nature of the Newspack platform and its applications, our team’s collaborative approach is crucial for success.This position integrates migration project management with continuous publisher support. You will oversee multiple migration projects while engaging in our collective support efforts, helping publishers optimize their utilization of Newspack post-launch. This dual focus ensures you maintain a connection to both the initial launch experience and long-term publisher relationships, granting you insight into the entire publisher lifecycle.The role necessitates adaptability and superb organizational skills to transition seamlessly between project and support tasks—between independent, focused work and collaborative problem-solving. If you thrive on diversity and can sustain momentum across a variety of tasks, you will find this structure both engaging and rewarding.

Rithum connects brands, suppliers, and retailers through a commerce network designed to simplify collaboration and improve e-commerce outcomes. The platform helps businesses grow faster, manage operations across multiple channels, expand product offerings, and increase profit margins. More than 40,000 businesses use Rithum to manage their operations on a large scale, representing over $50 billion in annual Gross Merchandise Volume. The company’s commerce, marketing, and delivery tools support clients in creating streamlined shopping experiences for consumers from start to finish. Role overview The Technical Account Manager (TAM) provides strategic technical guidance and operational support to enterprise and strategic clients. This role works closely with the Client Success Manager to ensure technical solutions align with business goals, support smooth implementation across channels, and drive ongoing success through platform optimization and scalable technical approaches. What you will do Deliver technical direction and support to clients throughout their engagement with Rithum Collaborate with Client Success Managers to align technical solutions with client business objectives Facilitate the implementation of channels and help optimize the use of Rithum’s platform Build trust with clients and internal technical teams Requirements Strong project management skills Comprehensive knowledge of Rithum’s products Ability to work effectively with both clients and technical teams This is a remote position based in Chicago or open to remote candidates.

About HightouchHightouch is an innovative AI platform designed specifically for marketing and growth teams. Our AI agents revolutionize marketing workflows, empowering marketers to swiftly create content, strategize campaigns, and implement strategies with remarkable efficiency and effectiveness.We operate at the convergence of two significant technological advancements: the evolution of large language models (LLMs) and agentic AI, alongside the rapid emergence and adoption of cloud data warehouses like Snowflake and Databricks. Building on these trends, we have established ourselves as a leader in AI marketing, collaborating with industry giants such as Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our team is dedicated to making a genuine impact for our clients. We tackle challenges with a foundational mindset, prioritizing speed and efficiency while fostering a culture of compassion and kindness. We seek team members who are effective communicators, possess a growth-oriented mindset, and are driven and persistent in achieving our objectives.About The RoleAs a Technical Account Manager, you will serve as the vital link between Hightouch and our premier Fortune 5000 clients. You will manage the complete customer journey, from initial kickoff through onboarding, ongoing customer success, and ultimately driving increased adoption. You will be a product expert, utilizing your insights to ensure our Enterprise clients fully understand and maximize the Hightouch platform.In this role, you will delve deeply into customer needs and challenges, showcasing a natural curiosity to uncover their use cases and guide them toward elegant and efficient solutions. Regardless of your background, your fascination with how companies can leverage data to its maximum potential will shine through. You will use this curiosity and expertise to help customers envision their ideal future state while also contributing to the ongoing innovation of the Hightouch platform.What You’ll DoAs a key member of the Customer Success team, you will drive the retention and growth of our largest Enterprise clients.You will collaborate closely with the Sales team to develop strategies that enhance the adoption of Hightouch within large organizations.Your technical responsibilities will include delivering timely and organized onboarding experiences for customers through effective project management, ensuring clients realize the full value of Hightouch’s offerings, and providing guidance on technical best practices.You will deliver clear, proactive technical advice and expertise across all our products.