2nd Line Support Engineer

About Us At Hitachi Digital Services, we are pioneers in the realm of digital solutions and transformation. Our vision is to unlock the immense potential of our world, and we are driven by a people-centric approach that aims to create positive change. Every day, we innovate to future-proof urban spaces, conserve natural resources, protect vital ecosystems, a…

1st Line Support Engineer – Reading - Exciting Opportunity!Company Overview:Focus IT Recruitment is proud to partner with a highly reputable support organization that has established itself as a leader in the industry. As demand continues to rise, we are looking for a dedicated support engineer to enhance our existing support team.Role Overview:In response to significant industry growth, we invite a self-motivated and enthusiastic individual to join us and expand their skills within the support sector, contributing positively to our existing team.Key Responsibilities:Act as the first point of contact for customers requiring technical assistance via phone or email.Qualify and meticulously document issues reported by customers.Manage support requests related to various technologies including workstations, servers, printers, networks, and vendor-specific hardware and software.Deliver on-site support for client networks and applications throughout the UK.Provide remote and telephone support for client networks and applications.Candidate Profile:The ideal candidate will possess a minimum of two years of experience in the support sector. This position represents a fantastic opportunity for a support engineer seeking to develop their career in a vibrant and rewarding environment.In return, my client offers a clear career progression path alongside a competitive salary and attractive company benefits.Essential Skills:Proficient in Windows 7, 8, & 10 administration and support.Experience with Active Directory administration, including new user setups (User Accounts, O365 Mailboxes).Networking knowledge encompassing ADSL Broadband, Local Area Networks, Switches & VLANs.Understanding of cabling requirements for IT/telephone system installations.Excellent communication and customer service skills.Ability to quickly learn new applications and technologies.Skilled in installing, configuring, upgrading, and relocating PC hardware, software, and print devices.Familiarity with troubleshooting Windows XP, Vista, 7, 8, 10, and Office 2003 - 2016.Experience in PC hardware troubleshooting.Microsoft Office 365 experience is a plus.Basic administration of Exchange Server and mobile email technologies.This role is classified as a 1st /2nd Line Support Engineer and may also be referred to as a Support Analyst, Helpdesk Analyst, Technical Engineer, or IT Support Engineer.

Join Our Team as a 2nd Line Support Engineer!We are seeking a skilled IT Engineer to become part of a dynamic team at a leading IT service provider located in the Thames Valley region.This well-established company, a key player among the largest suppliers in the UK, boasts an excellent reputation and continues to expand year after year. The primary responsibility of this role will be to deliver exceptional first-line support across a range of technologies. You will aim to resolve issues promptly at the first point of contact, and where necessary, escalate to the appropriate technical resolver group.Key Responsibilities:Utilize your technical expertise to resolve tickets remotely.Ensure accurate logging and categorization of tickets within the service desk system.Manage tickets throughout the entire incident management process, ensuring resolutions are achieved within service level agreements and escalating issues when potential breaches arise.Keep customers informed on the progress of their tickets.Oversee the movements and availability of engineers centrally.Assist in the development and analysis of statistical data regarding incident management performance.Essential Technical Skills:Basic support knowledge of Windows Operating SystemsProficiency in Microsoft Office toolsetsExperience with Active Directory Administration, including password resets and account unlockingGeneral troubleshooting capabilitiesPrevious experience in a First-line Support environmentExperience providing support via telephone and emailUnderstanding of network environments, including routing, switching, VLANs, security, and wireless technologiesPersonal Attributes:Ability to work independently and take initiativeStrong communication skillsLogical and analytical thinkerExcellent problem-solving abilitiesPassionate about keeping up with the latest technology trendsAble to meet deadlines and uphold high standards under pressureSalary: £22,000 - £28,000 per annum plus benefits.

Join our dynamic team at Candour Recruitment as a 2nd Line Support Technician, where you will play a crucial role in ensuring the smooth operation of IT services for our clients. You will be responsible for resolving technical issues, providing exceptional customer service, and supporting end-users with your expertise in various technologies.

Join our team as a Dynamic PC Support Specialist where you will play a crucial role in providing exceptional technical support to our clients. You will be responsible for diagnosing and resolving hardware and software issues, ensuring optimal performance of PC systems. Your expertise will help maintain high levels of customer satisfaction while working in a flexible, part-time capacity.

Are you a skilled engineer looking for an opportunity that allows you to exercise your autonomy, build meaningful client relationships, and have a significant impact? If so, we invite you to consider this impactful position.We are in search of a self-assured and technically skilled Field Engineer to provide exemplary support to our key clients across Berkshire and Wiltshire. This role transcends typical reactive support; you will be a critical player in ensuring stable, high-performance environments while serving as a trusted technical partner to our clients.Your role will involve acting as a bridge between client sites and our internal teams, effectively combining strong troubleshooting skills with clear communication and exceptional service delivery.Daily ResponsibilitiesAs part of our collaborative team, you will support our strategic client accounts by:Managing escalated technical support tickets from 1st Line and resolving complex issuesPerforming thorough root cause analysis rather than applying short-term fixesProviding remote support and attending on-site visits as necessaryDelivering clear technical guidance and practical solutions to end usersDocumenting incidents and resolutions accurately within the ticketing systemMonitoring system performance and proactively identifying areas for improvementContributing innovative ideas to enhance processes and overall service deliveryWhy Join T-Tech?We are dedicated to assembling a team that prioritizes quality, ownership, and integrity.At T-Tech, you can expect:To work with clients who value expertise and partnershipTo be entrusted with responsibility without micromanagementTo share ideas that genuinely influence our improvementsTo develop your technical and professional skills within a growing organizationTo be part of a collaborative, high-performing teamWe strive to create an environment that is both challenging and rewarding. At T-Tech, growth is not just about business; it's about the people who drive it.

At Objective, we are committed to developing innovative software solutions that positively impact the community. With a talented team of over 400 professionals and multiple development labs across Australia, New Zealand, the USA, and the UK, we are recognized as a leading provider of SaaS solutions tailored for the government sector.As a Software Support Analyst, you will be instrumental in ensuring our clients derive maximum value from our products. Your key responsibility will involve delivering exceptional remote technical support, guiding customers through their daily technical hurdles with expertise and dedication.This role reports directly to the Engineering Support Team Leader and does not include management responsibilities.

About the RoleWe are excited to announce an opening for a seasoned Director of SAP Support Services at The Birchman Group. This pivotal role comes as a result of retirement and involves leading our SAP Support Centre to deliver outstanding support services to our valued clients. You will play a key role in ensuring the seamless operation of our SAP support function, fostering service excellence, and nurturing trusted relationships with customers.As the head of our SAP Support Centre, you will manage the support team’s performance, guarantee effective resolution of incidents and service requests, and drive continuous improvements in service delivery. Additionally, you will act as the Service Delivery Manager for key clients, establishing robust relationships and ensuring that their SAP systems are fully optimized to meet their business requirements.Key ResponsibilitiesLead and manage a high-performing SAP Support Centre team, including both application and technical specialists.Oversee the delivery of SAP support services across diverse environments, including public cloud, private cloud, and on-premise solutions.Act as the Service Delivery Manager for key accounts, ensuring compliance with Service Level Agreements (SLAs) and initiating proactive service enhancements.Supervise incident, problem, change, and release management processes.Drive continual service improvement through effective monitoring, reporting, and soliciting feedback.Encourage knowledge sharing and skill development within the support team.Collaborate closely with sales, consulting, and project teams to provide a seamless customer experience.

Role Overview Objective Corporation is seeking a Senior Software Support Analyst in Reading. This role focuses on maintaining the quality and performance of our software solutions. The analyst will work closely with multiple teams to review support requests, investigate technical issues, and deliver strong customer service. What You Will Do Analyze incoming support requests for software products Troubleshoot and resolve software issues Collaborate with internal teams to address complex problems Contribute to ongoing improvements in software quality and user experience

The WSH Group is seeking a dedicated and organized Operations and Administrative Support Manager to join our team in Reading. In this pivotal role, you will oversee various operational tasks, ensuring seamless administrative processes and fostering an efficient working environment.As the Operations and Administrative Support Manager, you will be responsible for coordinating daily operations, managing schedules, and providing support to our team. Your exceptional organizational skills and attention to detail will be crucial in streamlining our administrative functions and enhancing team productivity.

Three UK is hiring an Operations Support Senior Specialist in Reading. This position plays a key role in driving operational efficiency and supporting improvements throughout the organization. Key responsibilities Review and analyze operational data to identify trends and suggest workflow enhancements. Contribute to projects that streamline processes and help maintain strong service for customers. Collaborate with colleagues to implement changes that support better team performance. Location This role is based in Reading.

Join our dynamic team at Primark as a Principal Engineer, where you will play a pivotal role in driving innovation and excellence in engineering practices. We are looking for a highly skilled professional with a passion for technology and a commitment to delivering top-notch engineering solutions.

Join thinkahead as an Infrastructure Engineer and play a critical role in enhancing our infrastructure capabilities. You will be responsible for designing, implementing, and maintaining robust infrastructure systems that support our innovative projects. Collaborate with cross-functional teams to ensure seamless integration and performance optimization.

Alten is seeking a Mechanical Design and Test Engineer based in Reading. This position centers on developing and evaluating mechanical systems for a range of engineering projects. Role overview The Mechanical Design and Test Engineer will design mechanical components and systems, then carry out testing to verify quality and performance. The work supports projects that aim to advance current technologies. Key responsibilities Create detailed designs for mechanical systems and components Plan and execute tests to assess system performance Check that designs and test results meet industry standards for quality and reliability Requirements Background in mechanical design and testing Attention to quality and industry benchmarks Interest in working on technology-driven engineering projects

At NewOrbit Space, we are dedicated to revolutionizing global connectivity and insight through the engineering of the world's lowest orbiting satellites. Our innovative propulsion system, AURA, enables satellites to operate at an altitude of just 200 km, significantly lower than traditional satellites, while effectively countering atmospheric drag.Your RoleAs a Satellite AIT Engineer, you will be instrumental in developing and implementing rigorous testing protocols, diagnosing integration issues, and verifying system performance. Your expertise will ensure seamless operation of all satellite subsystems in alignment with mission goals.Key ResponsibilitiesSatellite Assembly: Collaborate on the assembly of satellite components, ensuring precise integration of mechanical, electrical, and electronic subsystems according to design specifications.Integration Management: Oversee the integration of various subsystems, including payloads, propulsion, and communications systems, ensuring their unified functionality.Testing and Validation: Formulate and conduct thorough testing procedures—functional, environmental, thermal, mechanical, and vibration—validating satellite performance under real-world conditions.Test Procedure Development: Design comprehensive test and verification plans for all development phases, including subsystem and full spacecraft assessments.Troubleshooting and Debugging: Methodically identify, diagnose, and resolve issues during integration and testing, ensuring compliance with stringent standards.Documentation: Keep meticulous records of assembly, integration, and testing processes, including test plans, results, and any procedural deviations, documenting lessons learned and ensuring industry standard compliance.Quality Assurance: Enforce and maintain high-quality assurance protocols throughout the AIT process, guaranteeing the satellite meets all performance and safety criteria prior to launch.Spacecraft Operations Support: Assist in spacecraft operations, including the acceptance of spacecraft hardware and participating in service delivery as required.Fundamental RequirementsAn advanced degree (MEng, MSc, or PhD) in Aerospace Engineering, Mechanical Engineering, or a related field, with a strong emphasis on satellite systems.

At NewOrbit Space, we are driven by a mission to revolutionize global connectivity and insight through the engineering of the most advanced low-orbit satellites on Earth. Our pioneering efforts are focused on developing satellites capable of operating at an unprecedented altitude of just 200 km, a third of what traditional satellites manage. Our innovative propulsion system, AURA, effectively mitigates atmospheric drag at these ultra-low altitudes.Your RoleAs an AOCS Engineer, you will play a crucial role in designing and optimizing the architecture, algorithms, and the integration of sensors and actuators to ensure precise orientation of our satellites. Your responsibilities will include the development of cutting-edge control algorithms, system performance modeling, hardware integration, and thorough validation through simulations and testing. Additionally, you will support post-launch operations in orbit, including calibration, maneuver planning, and troubleshooting to guarantee the success of our missions.ResponsibilitiesSystem Architecture and Design: Direct the advancement and refinement of the spacecraft's ADCS architecture, focusing on the design and integration of sensors, actuators, reaction wheels, magnetorquers, and control algorithms to meet mission objectives.Algorithm Development: Craft and deploy sophisticated ADCS algorithms to facilitate various pointing modes and attitude control scenarios, ensuring exact control of satellite orientation and stability.Simulation and Modeling: Conduct comprehensive characterization, modeling, and simulation of sensors and actuators to forecast system performance and fine-tune design. Utilize satellite simulators for system validation.Hardware Integration: Identify, assess, and select ADCS components, such as reaction wheels, magnetorquers, star trackers, IMUs, and sun sensors. Integrate these components into the spacecraft, ensuring seamless functioning with other subsystems.Testing and Validation: Design and implement hardware-in-the-loop (HIL) tests, ground-based simulations, and in-orbit commissioning to verify ADCS performance. Diagnose and resolve challenges during integration and testing phases.On-Orbit Operations: Assist in the calibration, commissioning, and operational support of on-orbit guidance, navigation, and control (GNC) systems, including maneuver planning and fault management.Fundamental RequirementsBachelor's degree in Aerospace Engineering, Mechanical Engineering, or a related field. Advanced degrees are a plus.Relevant experience in spacecraft ADCS development and algorithm design.Proficient in modeling and simulation tools.Strong problem-solving skills and attention to detail.Ability to work collaboratively in a fast-paced environment.

At NewOrbit Space, we are committed to revolutionizing global connectivity and insights through the engineering of the world's lowest orbiting satellites.Currently, we are developing satellites capable of functioning at just 200 km above Earth, which is one-third the altitude of traditional satellites. Our innovative propulsion system, AURA, allows us to effectively counter atmospheric drag at these ultra-low altitudes.Your RoleWe are on the lookout for a Senior/Lead Electronics Engineer who will be responsible for the design, construction, and qualification of electronics for our Very Low Earth Orbit (VLEO) space mission. You will take technical ownership of the electronics development process throughout its entire lifecycle— from initial concept and architecture to design, testing, qualification, and ensuring flight readiness— thereby contributing significantly to the success of our upcoming satellite missions.In this role, you will collaborate closely with systems, mechanical, propulsion, software, and AIT teams, playing a crucial role in establishing technical direction and best practices for electronics development. Experience in leading or mentoring fellow engineers is highly desirable.Key ResponsibilitiesOversee the comprehensive development of space-qualified electronics, encompassing requirements and architecture through to flight hardware.Design, prototype, and review analog, digital, and mixed-signal electronics along with PCB layouts.Lead the schematic capture, component selection, PCB design, and design-for-manufacturing/testing processes.Define and implement test, validation, and qualification plans for space electronics, including functional, environmental, and reliability testing.Ensure designs comply with space requirements, including radiation tolerance, EMI/EMC, reliability, and derating standards.Work collaboratively with systems, mechanical, software, and AIT teams to integrate electronics into satellite subsystems.Provide technical leadership through design reviews and mentorship for junior engineers.Contribute to the enhancement of processes, technical standards, and architectural decisions within the electronics domain.Fundamental RequirementsEducation: Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related discipline.Experience:5+ years of relevant professional experience in developing electronics for challenging environments.Proven experience with space electronics or similar high-reliability systems.

Alten is seeking a Senior Systems Verification & Validation Engineer based in Reading. This position centers on ensuring that complex systems meet reliability and performance expectations. Role overview As a senior member of the team, you will lead verification and validation activities. The role involves developing test plans, coordinating with cross-functional colleagues, and supporting the delivery of high-quality products. What you will do Lead verification and validation processes for advanced systems Create and maintain comprehensive test plans Collaborate with teams across disciplines to uphold product quality Impact Your expertise will contribute to solutions that meet strict standards and support Alten’s commitment to excellence.

Role overview Speechify seeks a Platform Software Engineer based in Reading, United Kingdom. This position focuses on designing, building, and maintaining the core platform behind Speechify’s products. The work has a direct impact on platform scalability and performance, with the goal of enhancing the user experience. What you will do Collaborate with team members to design and implement new platform features Maintain and improve existing systems to ensure reliability and speed Offer input and ideas that help shape the direction and quality of Speechify’s products Team and collaboration This role works alongside an experienced group dedicated to building solutions that matter for users.