Account Director

Thought MachineUnited Kingdom, London

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Key Responsibilities:Craft and implement annual account plans that align with both Thought Machine's and client strategic priorities, ensuring stakeholder engagement and flexibility to adjust plans as necessary. Build and maintain trusted advisor relationships with key stakeholders across business, technology, and operations within accounts, serving as a vital point of contact between clients and Thought Machine. Work closely with internal teams to guarantee exceptional client satisfaction and seamless project execution. Deliver regular and concise updates on the progress of initiatives to both internal and external stakeholders. Track and evaluate client product usage, anticipate key account metrics, and drive new revenue growth through proactive account management. Collaborate with various teams to ensure client needs are met and exceeded.

About the job

At Thought Machine, we are on a daring mission to eliminate legacy technology from banks worldwide. Our innovative core and payments technology is designed to run natively in the cloud, creating the foundation for modern banking. We understand the challenges ahead, and that's why we need talented individuals working collaboratively to develop exceptional technology.

Having experienced rapid growth, our team now exceeds 550 professionals across global offices in London, New York, Singapore, Sydney, and our newly formed Engineering Hub in Lisbon. With over £500 million in funding, our esteemed investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, and Standard Chartered Ventures.

We take pride in fostering a vibrant culture that empowers our team to produce top-tier work while enjoying the journey. We are frequently recognized for our outstanding workplace culture and have been highlighted by Sifted magazine for having one of the highest Glassdoor ratings among UK fintech companies, alongside offering the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we have also been acknowledged by the Financial Times as one of Europe's fastest-growing companies for two consecutive years and a UK Best Employer for 2026.

We are currently looking for an Account Director to serve as the primary liaison for our clients across the EMEA region. This crucial position involves propelling existing accounts forward, discovering new opportunities within client organizations, and nurturing relationships with executive teams, program management, procurement, legal, and compliance functions.

About Thought Machine

Thought Machine is a pioneering fintech company on a mission to revolutionize banking technology. With a focus on eliminating outdated systems, we provide cutting-edge cloud-native solutions that empower banks to innovate and thrive in a modern financial landscape. Our commitment to fostering an inclusive and dynamic work culture has made us a standout employer within the industry.

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