About the job
At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.
Introducing Fin, our advanced customer service AI agent, designed to provide seamless, 24/7 support. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, an all-encompassing solution that enhances the handling of complex inquiries requiring human interaction.
Founded in 2011, Intercom is trusted by nearly 30,000 businesses worldwide, setting the benchmark for customer service excellence. We adhere to our core values, pushing the limits, working with urgency, and continuously delivering unparalleled value to our customers.
What’s the opportunity?
We are seeking an Accounts Payable (AP) Manager to spearhead our global AP operations. You will manage and nurture the AP team while driving improvements in systems, policies, and workflows. You will oversee daily operations, monthly and quarterly closing activities, and ensure compliance. Collaborating closely with Procurement, FP&A, Tax, and the wider Accounting team, you will scale a high-integrity, efficient AP function. Additionally, you will lead initiatives to enhance AP tools and processes, improving accuracy, cycle times, and stakeholder experience.
What will I be doing?
- Oversee daily P2P operations, including inbox approvals, holds management, and payment processing, ensuring efficiency and accuracy.
- Ensure quality and timeliness in invoice processing; manage coding, PO application, period alignment, and approver routing; escalate any blockers to guarantee on-time payments.
- Administer travel and expense policies, managing reimbursement processes and corporate card programs, while ensuring employee compliance.
- Oversee banking-related AP workflows, ensuring timely transaction allocations and controls.
- Manage the monthly AP close activities, including reconciliations and variance analysis to support accurate financial reporting.

