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Admissions Call Center Representative

Cotulla EducationVirginia Beach, VA
On-site Full-time $20/hr - $22/hr

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Experience Level

Entry Level

Qualifications

The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to thrive in a high-pressure environment. Previous experience in a call center or customer service role is advantageous but not mandatory. A strong work ethic and a proactive approach to problem-solving are essential.

About the job

Cotulla Education supports students pursuing careers in aviation, healthcare, information technology, and skilled trades. The organization includes the Aviation Institute of Maintenance, Centura College, Tidewater Tech, and American Lineman College. Faculty members share real-world experience and provide personalized support to help students prepare for their chosen fields.

Role overview

The Admissions Call Center Representative joins the corporate admissions team in Virginia Beach, VA. This position focuses on reaching out to prospective students by phone, sharing initial program details, and passing qualified leads to campus admissions staff. Success in this role is measured by call volume, the quality of conversations, and the number of successful lead transfers.

Key responsibilities

  • Connect with prospective students in a high-volume, dialer-driven call center
  • Share accurate and timely information about programs and admissions steps
  • Evaluate interest and eligibility, then transfer qualified inquiries to campus admissions teams
  • Monitor daily goals and track call metrics

Compensation

Hourly pay: $20–$22, based on experience and qualifications

Schedule options

  • Monday to Thursday, 10am–9pm (four ten-hour shifts, with Friday through Sunday off)
  • Monday to Friday, 9am–6pm, with 1–2 Saturdays per month (9am–5pm). When working a Saturday, a day off is provided earlier in the week.

About Cotulla Education

Cotulla Education is dedicated to providing transformative educational experiences that empower students in various fields. We prioritize hands-on learning and career-focused training designed to meet the demands of today's job market. Join a team that believes in making a difference through education.

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