About the job
At NiCE, we embrace challenges without limits, striving to push our boundaries continually. We are ambitious innovators, committed to excellence, and we play to win. If you share our passion for excellence, we present an extraordinary career opportunity that will ignite your enthusiasm.
What does the role involve?
As an AI Data Engineer at NiCE, your primary responsibility will be to enhance the utilization of the NiCE Interaction Analytics (NIA) product suite to validate business use cases through Proofs of Concepts (POCs). This role is essential in supporting our sales efforts by showcasing the value of the NIA product suite. You will collaborate with our sales team to gather unstructured Customer Experience (CX) interactions (such as audio, chats, emails, and social media) from clients and convert them into a format suitable for processing by the NIA product suite.
In this capacity, you will serve as a subject matter expert in Interaction Analytics data, understanding the critical data development and the downstream implications of utilizing unstructured interactions. You will work closely with our Customer Engagement Analytics (CEA) Research, Product, and Services teams, integrating your data expertise with cutting-edge technological advancements and client insights to achieve the team's objectives.
AI Data Engineers are specialists in the insights derived from unstructured CX interactions. This expertise, combined with technical proficiency, empowers our Business Consulting team to create scalable, out-of-the-box data structures that unveil operational efficiencies and measurable outcomes. Your responsibilities will include developing the foundational data structures while being responsive to evolving client requests for enhancements, translating those needs into effective build and execution plans for each POC.
The ideal candidate will possess a curious intellect, strong communication, organizational, analytical, and technical skills. As a self-motivated individual, you will not hesitate to immerse yourself in learning and validating new tools while maintaining a clear focus on our overarching goals for data solutions. As you gain and retain expertise in systems and data, this role will expand to include direct client interactions, feedback collection, and planning.
How will you make an impact?
- Act as the central point for managing the delivery of CX interactions and associated metadata using various data delivery methods.
- Function as the key developer for the data structures...
