AI Success Engineer | DACH

OpenAIMunich, Germany

Hybrid Full-time

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Experience Level

Experience

Qualifications

Bachelor's degree in a relevant field or equivalent practical experience. Proven experience in a customer-facing technical role, preferably in AI or software services. Strong problem-solving abilities and analytical skills. Excellent communication and interpersonal skills. Experience with project management methodologies and tools. Familiarity with AI technologies and products is a plus.

About the job

About Our Team

At OpenAI, our AI Success Engineer team collaborates with some of the most forward-thinking organizations globally to transform cutting-edge AI technologies into substantial business outcomes. We support our clients from initial deployment through to comprehensive enterprise adoption. Our work encompasses technical integration, workflow transformation, and ongoing program and product delivery.

Our diverse clientele includes rapidly growing digital native companies, major global enterprises, government agencies, and educational institutions. Each engagement presents a unique chance to influence how AI enhances productivity, innovation, and the future of work. This role is pivotal to our mission.

About the Role

As an AI Success Engineer, you will serve as the primary post-sales contact for OpenAI's key customers. Your responsibilities include driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value through OpenAI’s platform.

This position blends technical leadership, program management, customer advisory, and product influence. You will collaborate closely with customer teams, analyze workflows, lead configuration and enablement efforts, manage deployment strategies, and guide customers towards impactful use cases that highlight the full potential of our platform.

Collaboration with Sales, Solutions Architecture, Product, and Research teams will be crucial to ensuring a seamless and successful customer experience at every interaction. Success in this role will be defined by accelerated adoption, increased customer engagement depth, navigating strategic use cases into production, and assisting customers in demonstrating tangible business impact.

This position is based in our Munich office, utilizing a hybrid work model (3 days/week in the office) and we offer relocation assistance for new hires.

Your Responsibilities:

Cultivate and maintain the technical relationship with post-sale customers, acting as their trusted advisor for deployment, adoption, and value realization.
Manage account health, adoption rates, and ongoing technical success across your portfolio.
Facilitate technical enablement and configuration sessions across our extensive product suite.
Identify and validate use cases by integrating with customer teams to comprehend workflows and challenges.
Lead coordination across multiple workstreams at the account level, including new product activations, change management, and customer readiness.

About OpenAI

OpenAI is at the forefront of artificial intelligence innovation, dedicated to advancing digital intelligence in the way that is most likely to benefit humanity as a whole. We partner with organizations worldwide to empower them with the tools and knowledge to harness the potential of AI. Our mission is to ensure that artificial general intelligence (AGI) benefits all of humanity, and we are committed to driving this vision forward through collaboration and innovation.

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AI Success Engineer | DACH

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Full-time|Hybrid|Munich, Germany

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Jan 27, 2026

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Customer Success Manager, DACH at Anthropic | Munich

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Full-time|On-site|Munich, Germany

About AnthropicAt Anthropic, our mission is to develop AI systems that are not only reliable and interpretable but also steerable, ensuring they are safe and beneficial for both users and society at large. Our rapidly expanding team comprises dedicated researchers, engineers, policy experts, and business leaders committed to building AI systems that truly serve humanity.About the RoleWe invite you to join our Customer Success team as a Customer Success Manager in the EMEA region, where you will play a pivotal role in driving the future of enterprise AI adoption. In this position, you'll act as a strategic partner and trusted advisor to our most demanding customers across EMEA, empowering them to leverage the full spectrum of our Claude capabilities - from API solutions to Claude for Enterprise and Claude Code.Your mission will be to forge authentic partnerships with clients, gaining in-depth insights into their business goals, strategic directions, AI ambitions, and technical requirements. Leveraging your business acumen and technical knowledge, you'll guide them as a strategic consultant throughout their journey with Anthropic.Working closely with our broader account team, you will assist clients in identifying the optimal Claude capabilities tailored to their unique business objectives. Your efforts will include providing best practices and guidance while supporting their evolving usage and consumption patterns.Your focus will be on aiding customers in efficiently scaling their usage, implementing effective change management strategies, optimizing use cases, and maximizing the value of their investment through expanded applications within their organizations. The insights you gather from your clients will directly shape our research priorities, product development, and go-to-market strategies, positioning you as a key contributor in how we create and deliver ongoing value.As one of the early Customer Success Managers in EMEA, you will be at the forefront of establishing regional processes, developing new customer relationships, and representing Anthropic's brand in a high-growth market. This role offers significant autonomy while ensuring strong alignment with global teams, making it ideal for someone who thrives in dynamic environments and can collaborate effectively across time zones.

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Senior Solutions Engineer - DACH Region

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Full-time|Hybrid|Munich

Saviynt's cutting-edge AI-driven identity platform is designed to expertly manage and govern both human and non-human access across an organization’s applications, data, and business processes. Our clients rely on Saviynt to protect their digital assets, enhance operational efficiency, and minimize compliance expenses. In the era of AI, Saviynt is at the forefront, enabling organizations to confidently embrace and utilize AI technologies. As a recognized leader in identity security, Saviynt delivers solutions that empower some of the world's most prestigious brands, including Fortune 500 companies and government entities. For further details, please visit www.saviynt.com.As a Senior Solutions Engineer, you will play a pivotal role within the Saviynt Sales team, collaborating closely with Sales Directors and Regional VPs to promote an integrated suite of Access Governance and Cloud Security solutions to both new and existing clients. This role demands a comprehensive understanding of vendor solutions, industry standards, and technology integration, showcasing your expertise in delivering functional and technical solutions to complex customer engagements.Your responsibilities will extend to sharing expert knowledge with current and prospective clients by conducting thorough technical assessments, responding to Requests for Proposals (RFPs), and delivering Proof of Concepts (POCs). Additionally, you will actively contribute to Product Marketing efforts by assisting in the creation of white papers, solution briefs, webinars, and blog content. The Senior Solutions Engineer will take initiative and work independently across various business facets, ultimately driving opportunities to resolution and influencing revenue growth.Mentorship is also a key aspect of this position, as you will guide and coach other Solutions Engineers on strategic approaches, customer influence, scope management, and executing technical presentations. This position requires your presence in Munich, Frankfurt, or Stuttgart, Germany, with remote work flexibility and travel obligations.

Dec 17, 2025

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Account Manager for DACH Region

Make

Full-time|Hybrid|Munich, Germany

Make is a visual automation platform that helps users design and build workflows and applications without coding. The company is headquartered in Prague and operates internationally, including teams in the USA, UK, Germany, France, Canada, India, and Chile. The EMEA Sales team focuses on customer acquisition and growth across multiple markets. To strengthen its presence in the DACH region, Make is hiring an Account Manager based in Munich to work with mid-market clients. Role overview This hybrid position centers on managing and expanding relationships with companies in the DACH region that have 200–500 employees. The Account Manager will oversee an existing portfolio, drive new business, and support customer adoption and value realization. The role involves working closely with operations, revenue, and IT teams to establish Make as a key platform. Responsibilities Manage a portfolio of mid-market customers in the DACH region (200–500 employees). Increase net revenue retention by expanding, upselling, and cross-selling within accounts. Develop relationships with both business and technical stakeholders. Identify new use cases and departments where Make can be implemented. Encourage broader user adoption and support more complex workflows. Work with customers to scale automation across their organizations. Generate new pipeline opportunities within assigned accounts and territory. Collaborate with BDRs, Marketing, and Partners to find and develop new prospects. Balance efforts between expanding current accounts and acquiring new customers. Ensure customers achieve measurable results with Make’s platform. Proactively address risks and coordinate with Customer Success when needed. Position Make as a strategic solution for clients, not just a tool. Oversee the full commercial process for expansion and mid-market deals.

Apr 29, 2026

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