Application Support Analyst Associate

About Us:Air-tek is an innovative Canadian software company that boasts a robust suite of unique products, capturing a significant share of a vast global market. Our exceptional product-market fit has led to a growing demand, with customers eagerly awaiting our offerings. During this exciting growth phase, we choose to operate in stealth mode to maximize our impact. Our diverse team is united by a common passion for tackling complex challenges, driven by innovation and a mission to revolutionize the passenger-centric travel industry. Based in Toronto, we foster an inclusive culture grounded in trust, collaboration, and a commitment to delivering outstanding products while encouraging continuous personal development. We take pride in our work and support one another in achieving our goals.Overview:We are on the lookout for a seasoned Senior Application Support Analyst, equipped with substantial customer-facing experience, to join our team. In this pivotal role, you will oversee critical customer inquiries related to our airline SaaS solution that automates essential airline operations. You will be responsible for ensuring timely responses to high-impact inquiries across our organization and delivering exceptional service to our leading airline clients. Your technical troubleshooting skills, strong communication abilities, and capacity to thrive in high-pressure situations will be vital for your success in this role.

Primary Skills: Production Support / Application Support, SQL, UnixWe are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.Key Responsibilities:Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.Take ownership of incidents and ensure follow-up until resolution is achieved.Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.Plan and coordinate application promotions during parallel testing and user acceptance testing phases.Be prepared to work shifts and provide extended support for emergencies.

About the Role:We are seeking a dynamic Technical Support Analyst to join our team at ION, specializing in providing first and second-level support for Fidessa applications. In this fast-paced and innovative environment, you will engage in hands-on technical support within a production setting, utilizing your in-depth technical expertise and creative problem-solving skills to address complex issues. Ideal candidates will exhibit a strong technical foundation and a keen interest in the financial sector, particularly in equities and futures & options asset classes. This position is an excellent fit for recent graduates or individuals with up to three years of relevant experience. We pride ourselves on fostering internal growth, and this role offers a clear career trajectory for those interested in technology, financial products, trading, client support, product management, or technical account management.Fidessa, a proud member of the ION Group, delivers cutting-edge trading, investment, and information solutions to the global financial community. In a world where new technologies, regulations, and challenges emerge rapidly, our ability to identify trends and adapt swiftly transforms change into opportunity. This is why 85% of the world’s leading financial institutions rely on Fidessa for their multi-asset trading and investment infrastructure, market data, analysis, and decision-making technology. With $10 trillion in transactions facilitated through our global network each year, we offer unparalleled access to the largest and most influential trading community, including global institutions, investment banks, boutique brokers, and niche hedge funds.The Americas Technical Support team plays a pivotal role in providing technical application support to our equities and derivatives clients and is integral to ION Markets' global support team. Our responsibilities include technical investigations, customer updates, and reporting software defects to development teams. Additionally, we lead service restoration during software or hardware failures, engage in capacity planning, and conduct Business Continuity testing for our hosted environment. Our fast-paced team stays ahead of regulatory changes and technological advancements.

Join our dynamic team at System Canada Technologies as a Windows and Application Support Specialist. In this role, you will be responsible for providing exceptional support for Windows operating systems and various applications. Your expertise will help ensure smooth operations and user satisfaction across our client base.Key responsibilities include troubleshooting technical issues, assisting users with application functionality, and collaborating with other IT professionals to enhance system performance. We are looking for someone who is passionate about technology and dedicated to delivering top-notch service.

Join our dynamic team at System Canada Technologies as a Business Analyst specializing in HYPERION Applications. In this role, you will leverage your analytical skills to enhance our application processes, ensuring efficient operations and strategic insights. Collaborate with cross-functional teams to identify business needs, analyze requirements, and implement solutions that drive success.

Join our innovative team as a Support Analyst in Toronto, Canada! Please note that this is a testing position within Lever's demo environment, and applications for this job will not be accepted.At Lever, we are dedicated to revolutionizing the talent acquisition landscape. Founded a decade ago, we empower leading companies such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to recruit and hire the best talent with our cutting-edge hiring software. As industry leaders, we’ve reimagined how organizations approach hiring and are proud to foster a culture that values our team members, also known as “Leveroos.” We’ve been recognized as the #1 workplace in San Francisco and among the top employers in the United States. Join us as we continue to scale and innovate!

Join our dynamic Technical Support Team as a Technical Support Analyst, where you will provide exceptional technical support before and after client implementations. The ideal candidate will be responsible for deploying and updating client builds as needed while conducting remote software installations. Proficiency in English and French is a plus.To excel in this role, you will need to understand all ASL HR applications thoroughly, enabling you to investigate and diagnose client-reported issues accurately. You will reproduce issues, collaborate with the development team to identify solutions, test those solutions, and deploy them to clients. Evaluating and testing all software applications is a vital part of your responsibilities. You will also ensure that all escalated client concerns are addressed promptly, acting as a liaison between clients, technical teams, and management. Occasionally, you will prepare client communications with support from the Implementation Lead.Strong management and organizational skills are essential, as you will be responsible for managing the internal bug tracking system and meeting deadlines independently and collaboratively.You will utilize JitBit Help Desk tools to research similar past issues to provide effective resolutions. Effective communication with both internal and external clients at all levels is crucial, with English and French skills being advantageous.We are looking for innovative thinkers who can bring new ideas and suggestions for future development that will benefit our clients. If you are a team player with a passion for learning and problem-solving, and you want to impact technology positively in the lives of individuals, we encourage you to apply!We offer a flexible work schedule, opportunities for continuous learning, and a professional work environment. Our office is conveniently located on a TTC route, eliminating the need for a personal vehicle.

Join Warner Music Group, a dynamic hub of music enthusiasts, technology visionaries, and creative innovators. We are dedicated to transforming aspirations into reality and building a devoted fanbase. Our operations are anchored by three fundamental values that guide our diverse enterprises: • Curiosity: Our finest work emerges from a deep engagement with culture and the courage to challenge limits. This spirit of inquiry drives creativity, fosters innovation, and shapes our future.• Collaboration: The journey of making music and sharing it globally thrives on originality and teamwork. Great ideas, like exceptional songs, resonate across the world, connecting a vibrant community of artists, songwriters, partners, and fans.• Commitment: We strive for excellence for our artists and our team. Every musical endeavor begins with a leap into the unknown, and we dedicate ourselves to integrity, faith, and fulfilling our commitments.Technology is pivotal to our success. From onboarding new artists to providing essential data to platforms like Spotify and YouTube, and empowering artists with cutting-edge AI tools and data-driven insights, technology is integral to our operations. Our engineering team at Warner Music Group makes this vision a reality.We proudly represent a diverse array of artists, musicians, and songwriters who drive our success. Therefore, we are committed to fostering a work environment that values, respects, and appreciates everyone. We welcome applications from individuals with diverse backgrounds and experiences.Consider joining WMG for an opportunity to thrive in an innovative global music company that retains the creative essence of a nimble independent.Position OverviewAs a Senior Application Engineer, you will be instrumental in maintaining, upgrading, and supporting the technical systems that drive Warner Music Group's global operations. This hybrid role merges Software Engineering with Site Reliability Engineering (SRE) and operational support, requiring adaptability, technical proficiency, and a strong customer focus.

Miratech is looking for a Senior Java IVR Application Developer in Toronto. This position centers on designing, building, and deploying advanced Interactive Voice Response (IVR) applications with Java technologies. Role overview The Senior Java IVR Application Developer will take on responsibilities that include creating and improving IVR systems. The work directly supports Miratech’s telecommunications solutions, with a focus on delivering reliable and effective voice-driven applications. What you will do Design and develop IVR applications using Java Implement new features and maintain existing IVR systems Contribute to ongoing enhancements for telecommunications products Requirements Extensive experience in Java development Background working with IVR systems

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in the heart of Toronto's thriving tech scene. As we continue to grow rapidly, we offer a leading platform designed to enhance safety, security, compliance, and operational efficiency across vital facility touchpoints. Our dedicated team is passionate about innovation and committed to setting new standards in our industry.At FacilityOS, we foster a collaborative and innovative work culture, valuing each individual's contributions. We prioritize employee engagement and encourage open communication, idea sharing, and active participation.This is a hybrid position, requiring in-office attendance at least two days a week, with the flexibility to work from home the remaining days.About the RoleWe are on the lookout for a Customer Support Analyst to join our vibrant and expanding team. In this pivotal role, you will ensure a smooth customer experience by delivering timely and effective support. The perfect candidate will possess strong problem-solving abilities, outstanding communication skills, and a customer-focused attitude.The ideal candidate is a self-motivated individual with keen attention to detail, technical curiosity, and the ability to juggle multiple tasks while upholding high service standards. If you excel in a fast-paced environment and enjoy solving technical challenges, we want to hear from you!Key ResponsibilitiesCustomer Assistance: Proactively address customer inquiries and resolve issues effectively through various channels, including email, live chat, phone, and video meetings.Diagnose customer concerns accurately and provide positive and timely recommendations for resolution.Technical Support Expertise: Serve as a subject matter expert in technical support, troubleshooting issues related to FacilityOS products, hardware (such as iPads, printers, and internet connectivity), mobile applications, and external software integrations.Deliver clear and actionable guidance to both customers and internal teams.Cross-Functional Collaboration: Work closely with other departments to ensure a seamless customer experience and share insights for continuous improvement.

Role Overview enable is hiring a Senior IT Support Specialist in Toronto, ON. This role focuses on delivering technical support and keeping IT operations running smoothly. As a key team member, expect to handle troubleshooting, resolve a range of IT issues, and contribute to improvements across our technology infrastructure. What You Will Do Serve as the main contact for technical support requests Troubleshoot and resolve hardware, software, and network issues Work to maintain and enhance IT systems and processes Support users and help ensure minimal downtime What We Look For Strong technical background and hands-on IT support experience Solid problem-solving skills Commitment to high-quality user support Interest in improving technology infrastructure

We are seeking a highly skilled Senior IT Business Analyst to join our dynamic team at EntireHire in Toronto. The ideal candidate will play a crucial role in bridging the gap between IT and business objectives, ensuring that technology solutions align with strategic goals.Key Responsibilities:Lead the analysis, specification, and validation of business requirements.Collaborate with stakeholders to identify opportunities for technology-driven enhancements.Facilitate Joint Application Development (JAD) sessions to gather requirements effectively.Work with development teams to ensure solutions meet business needs and expectations.Utilize knowledge of UML and SDLC methodologies to document and design processes.Join us to make a significant impact in the Financial Industry, where your expertise will help shape innovative solutions!

Join our dynamic team at Lightspeed Commerce Inc. as a Senior Benefits Analyst. This is an exciting opportunity for a professional who is passionate about employee benefits and wants to make a significant impact within our organization. You will play a critical role in the development and administration of our benefits programs, ensuring they meet the needs of our diverse workforce.Your responsibilities will include analyzing current benefits offerings, researching market trends, and recommending enhancements to improve employee satisfaction and retention. You will collaborate closely with HR and finance teams to ensure compliance and budget management. This is a chance to leverage your expertise in benefits analysis and contribute to a culture of excellence at Lightspeed.

Join our dynamic team at oliverusa as a Senior Analyst, where you will play a pivotal role in driving insightful data analysis to inform strategic decision-making. Your expertise will help shape impactful solutions for our clients.

Join a pioneering team that is reshaping the future of mobility and contributing to breakthrough technologies. At indie, we are at the forefront of developing revolutionary semiconductors, photonics, and radar systems designed for the automotive and related industries. Our advancements are integral to sophisticated intelligent sensing and user experience applications, expanding the horizons of innovation.If you are driven by a passion for transformative technology and aspire to make a significant impact in a dynamic, creative, and collaborative environment, we invite you to be part of our journey!The Senior Firmware Applications Engineer will play a key role in designing and developing cutting-edge camera, vision, and imaging applications leveraging indie’s advanced Camera Video Processor product lines. In this position, you will cultivate in-depth technical knowledge of our camera video processor offerings and collaborate closely with clients to create application-specific solutions that facilitate the development of groundbreaking automotive products.

At Range Group, we champion the importance of professional travel advisors, managing over $4.5 billion in annual travel sales. Our investments are rooted in the belief that travel advisors greatly enhance the travel experience when paired with cutting-edge technology and 24/7 support. Additionally, through the Range Foundation, we allocate 10% of our group profits towards meaningful social impact initiatives, including exploration grants, educational access, and cultural infrastructure projects aimed at building a brighter future for all.About the RoleJoin TripArc Inc. as a Platform Support Analyst I, a pivotal member of our support team. You will play a crucial role in ensuring the seamless operation of our Azure cloud-based proprietary applications while delivering exceptional support to over 1600 travel experts.What You'll DoUser Support: Take ownership of addressing user inquiries, issues, and requests related to platform applications.Manage Escalations: Escalate tickets to the development team, ensuring comprehensive resolutions for users.Documentation: Create and maintain detailed documentation, including knowledge base articles to assist users and support colleagues.Communication: Effectively liaise with cross-functional teams, developers, and stakeholders to report and escalate issues as necessary.

We are seeking a highly skilled Senior Application Performance Tester to join our dynamic team at System Canada Technologies. In this role, you will be responsible for assessing application performance across various platforms, identifying bottlenecks, and providing actionable insights to enhance overall system efficiency. You will collaborate closely with developers and project managers to ensure high-quality deliverables.

Join our dynamic team at cmg-marketing as a Junior Data Support Analyst, where you will play a crucial role in delivering high-quality data services that our clients depend on. This position is tailored for individuals eager to expand their skill set and gain invaluable experience in data analysis and management.We are seeking candidates proficient in advanced Excel and MS Access, with a strong ability to analyze and manipulate data sets. This role requires you to be present in our Don Mills office, conveniently located with easy access to TTC.As a key member of our small team, you will have the opportunity to work on various projects, enhancing your professional growth and contributing to a wide range of deliverables.Important Note: This is a junior-level position designed for individuals seeking to build their experience. Please review the skill requirements carefully before applying.In this role, you will support various marketing and membership programs, helping us to bolster our capabilities in information management and analysis. You will also have the chance to refine existing processes and reports, and potentially be involved in CRM development.Key Responsibilities:Assist with business analysis, records management, and data operations through queries, report design, and application maintenance using MS products such as Excel, MS Access, SQL Server, C#, and VBA.Generate and maintain monthly reports.Create, modify, and preserve all process documentation.Develop and test routines, queries, and macros.Enhance data quality and integrity within MS Access and SQL Server.Collaborate with team members to provide updates on reports, identify anomalies, and improve processes.Contribute to improving marketing automation processes.

Join our dynamic team at System Canada Technologies as a Senior Technical Business Analyst. In this pivotal role, you will leverage your analytical skills to drive business solutions and enhance operational efficiencies. Collaborate closely with cross-functional teams to gather requirements, analyze data, and implement innovative solutions that align with our strategic goals.Your expertise will be instrumental in understanding complex business challenges and translating them into actionable insights. If you are passionate about technology and business processes, we encourage you to apply!

Role overview FanDuel is seeking a Senior Data Analyst based in Toronto. The position centers on translating large and complex datasets into insights that guide business decisions and enhance the user experience. This work supports strategic planning and helps shape how teams across the company operate. What you will do Collaborate with multiple departments to identify and clarify their data requirements Develop and refine data models to highlight important trends and patterns Apply advanced analytical tools to examine sizable and diverse datasets Communicate insights and recommendations to stakeholders in a clear, practical manner About FanDuel FanDuel Inc. operates in the sports entertainment sector, using data-driven approaches to inform decisions and create stronger experiences for its users.