About the job
Note: This position does not provide visa sponsorship now or in the future.
iCapital Network is seeking a motivated Associate Application Support Engineer to join our expanding Data Support team. This pivotal role focuses on production support, where you will leverage your technical troubleshooting skills, particularly in SQL and site administration, to assist our customer support team. You will also collaborate with our Product Development and Engineering teams to address customer requests and technical issues.
Key Responsibilities
- Conduct root cause analysis of production issues by utilizing SQL to analyze data and collaborate with the Production Support and Engineering teams to resolve technical challenges.
- Act as the primary liaison, working cross-functionally with clients, fund administrators, and business units to manage and rectify data discrepancies.
- Partner with Product Managers to define and implement data projects for existing and new features and workflows.
- Create exception management tools to enhance data quality control and develop metrics and dashboards to guide stakeholders in prioritizing resolutions.
- Draft business and technology requirement documents to assist Engineering teams in developing new features or addressing issues.
- Gain a comprehensive understanding of organizational data flows and their impact on business processes.
- Write test cases and execute User Acceptance Testing (UAT) to ensure issues are effectively identified and resolved.
