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Associate Case Processing Manager - Team Lead Role

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Candidates should possess a degree in Life Sciences, Pharmacy, Nursing, or a related healthcare qualification, along with relevant experience in pharmacovigilance. Extensive experience in pharmacovigilance is required, particularly in a line management capacity. Exceptional written and verbal communication skills. Strong organizational abilities, including attention to detail and effective multitasking. Proficient in delegation and team management. Excellent planning and time management skills. Technical proficiency related to pharmacovigilance processes. A proven ability to work collaboratively within a team.

About the job

  • Lead a dedicated team responsible for managing Individual Case Safety Reports (ICSR) for specific projects as the Team Leader.

  • Ensure the effective distribution of tasks among project teams and supervise the workflow to guarantee operational efficiency.

  • Facilitate strong collaboration with clients in the realm of ICSR Management.

  • Support various project activities undertaken for both the client and the company.

  • Directly manage the assigned ICSR staff, providing guidance and oversight.

  • Develop and maintain key performance indicators (KPIs) tailored to contracted ICSR activities, focusing on optimizing procedures and training to enhance team productivity.

  • Recommend process improvements to the ICSR Operational Lead.

  • Handle ICSR deviations with the support of the ICSR Operational Lead.

  • Review trackers and timesheet data to ensure precision and accuracy.

  • Engage in ICSR processing and conduct second quality control (QC) of cases, acting as the subject matter expert (SME) and providing support to other SMEs.

About PrimeVigilance

PrimeVigilance, a part of Ergomed Group, is a specialized pharmacovigilance service provider founded in 2008. We have demonstrated consistent global growth, with a workforce across Europe, North America, and Asia, offering comprehensive services in Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance. We are committed to providing exceptional support to our pharmaceutical and biotechnology partners, fostering long-lasting relationships, and establishing ourselves as a global leader in our industry. Our expertise spans all therapeutic areas, including medical devices. We prioritize investing in our employees through excellent training and development opportunities. We value the well-being and mental health of our staff, acknowledging that a healthy work-life balance is crucial for employee satisfaction and enhances our ability to deliver high-quality client services.

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