About the job
About Tarro
At Tarro, we are dedicated to revolutionizing the hospitality industry by empowering small brick-and-mortar restaurants. Our mission is to alleviate the operational challenges these businesses face by offering a seamless connection to their customers through our innovative multi-product ecosystem. This includes AI-driven order processing, delivery solutions, payment systems, and point-of-sale software. By integrating technology with the human touch, we tackle real-world issues that small business owners encounter.
We prioritize our customers' success, believing that when they thrive, we thrive. The U. S. restaurant market is over $1 trillion, yet technology solutions remain out of reach for many small establishments. Unlike larger chains that can afford premium tech solutions, we strive to provide accessible and affordable technology for small restaurant owners.
Having achieved profitability for almost a decade and a remarkable 5x revenue growth in the past four years, Tarro was valued at $450 million during our last funding round in mid-2022. We have experienced significant growth in customer acquisition, product innovation, and workforce expansion. With thousands of loyal restaurants relying on us, we are proud to have supported nearly 20 million customers. In 2023, we were recognized as one of Built In’s top companies to work for.
To learn more about our vibrant culture and values, and how you can contribute to the success of local restaurants, please visit us here.
About the Role
The Associate Manager of Enablement and Strategy is pivotal in fortifying and expanding Tarro’s training and enablement framework. Reporting directly to the Transformation & Enablement Manager, you will spearhead the training, upskilling, and empowerment of our teams, beginning with the field sales (Account Executives) team and extending across functions in Kuala Lumpur such as Client Operations Support, Client Tech, Client Success, and Sales Development.
This role encompasses the entire training lifecycle: crafting educational programs, managing the Learning Management System (LMS), overseeing the knowledge base, and ensuring that every new hire and current team member is equipped to excel in their roles. You will be both a builder and a strategist, adept at executing hands-on training programs while establishing scalable systems and frameworks that adapt as Tarro grows.
