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Senior Level Manager
ServiceNow is hiring an Associate Vice President for the EMEA North region within the Customer Excellence Group. This leadership position focuses on improving customer experience and delivering value to clients throughout EMEA North.
Amsterdam
ServiceNow is a leading digital workflow company that is transforming the way people work. With a commitment to making work, work better for people, we empower organizations with the tools they need to streamline processes and enhance productivity. Join our team and contribute to our mission of creating a better work experience for everyone.
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Lightspeed Commerce
Hello! We appreciate your visit! 👋 Are you on the lookout for an exciting new challenge? Or merely exploring your options in the job market? You're in the right spot! We are in search of a Customer Adoption and Success Manager to become an integral part of our Launch team in London. In this role, you will architect and lead a dynamic Adoption function that …
Lightspeed Commerce Inc.
Hello and welcome! We appreciate your visit Are you on the lookout for an exciting new role? Whether you are actively searching or just exploring options, you may have found the perfect opportunity!We are seeking a Customer Adoption and Success Manager to join our dynamic Launch team in London. In this pivotal role, you will architect and spearhead a high-performing Adoption function that effectively connects Product Innovation with Customer Value. You will be tasked with developing a
Join Amdax as a Customer Success Manager, where your primary responsibility will be to ensure our clients achieve their goals and maximize the value of our products. You will act as a trusted advisor, guiding clients through their journey and addressing any challenges they may face.In this role, you will collaborate closely with cross-functional teams to deliver exceptional service and drive customer satisfaction. Your expertise will be vital in identifying opportunities for growth and improvement.
At Trustpilot, we are embarking on an extraordinary journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the world's largest independent consumer review platform, we've achieved remarkable milestones, yet there remains much thrilling work ahead. Join us at the forefront of fostering trust!As the Enterprise Customer Success Manager, you will serve as the primary value driver and strategic partner for Trustpilot’s most complex, high-tier accounts within the Benelux market. Transitioning from tactical management to a trusted advisor role, you will ensure Trustpilot's integration into the long-term business strategies and digital ecosystems of our customers.Your objective is to architect success across your portfolio—from onboarding and adoption to measurable outcomes and advocacy—by converting intricate business challenges into quantifiable product value. You will be pivotal in promoting high-impact adoption and securing long-lasting retention through executive-level partnerships and a profound understanding of the digital landscape.Key Responsibilities:Lead critical post-sale alignment and executive onboarding for high-tier accounts, ensuring a seamless transition from New Business and establishing a strong foundation for adoption, while creating a multi-level relationship map to secure strategic buy-in from the outset.Proactively translate technical usage data into persuasive ROI narratives, showcasing how Trustpilot impacts every stage of the digital marketing funnel—from driving top-of-funnel traffic to enhancing bottom-of-funnel conversion and long-term brand advocacy.Achieve a high Gross Renewal Rate (GRR) by monitoring customer health and addressing potential risks proactively.Maintain the holistic health of your portfolio, designing tailored success plans to mitigate complex churn risks and uncover strategic growth opportunities.Drive customer satisfaction and advocacy, achieving impressive Net Promoter Score (NPS) results across your portfolio.Act as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s leadership, diagnosing complex product value or onboarding issues while strategically triaging commercial matters to Account Managers for a seamless partnership.Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves in alignment with the most sophisticated market players.
CyberArk Software Ltd.
As an Enterprise Customer Success Manager at CyberArk, you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes while using our cutting-edge security solutions. You will collaborate with cross-functional teams to drive customer satisfaction, retention, and growth, leveraging your expertise in customer success and technology.Your responsibilities will include proactively managing customer relationships, conducting regular check-ins, and identifying opportunities for upselling and cross-selling our solutions. You will analyze customer feedback to inform product development and enhance the overall customer experience.
Wil jij bijdragen aan de revolutie in de afvalwereld?Bij Seenons, een trotse Bcorp, hebben we een heldere missie: een wereld zonder bedrijfsafval. Als een snelgroeiende tech-scaleup zijn we actief in vier landen, met een sterke focus op het verbeteren van de Nederlandse afvalmarkt.Ons innovatieve platform verenigt alle betrokken partijen in de afvalketen voor circulair beheer. We ondersteunen grote organisaties in hun streven om afval te verminderen en waardevolle grondstoffen te behouden, bij te dragen aan een circulaire economie. Voor ons team in Amsterdam zijn we op zoek naar een Customer Success Manager die onze grote klanten helpt bij het verduurzamen van hun afvalbeheer.Wat je kunt verwachten van deze rolJe fungeert als het primaire aanspreekpunt voor onze klanten en begeleidt hen in het optimaliseren en verduurzamen van hun afvalbeheer.Je bent verantwoordelijk voor de onboarding van nieuwe klanten en zorgt voor een zorgvuldige interne afstemming.Regelmatig bezoek je klanten op locatie om hun behoeften te begrijpen en ervoor te zorgen dat verbeteringen, zoals containerherinrichting en duurzame afvaloplossingen, succesvol worden geïmplementeerd.Je helpt klanten om het meeste uit het Seenons-platform te halen en gezamenlijke doelstellingen te bereiken.Met onze dashboards analyseer je de prestaties van klantlocaties en kom je proactief met verbeteringen. Jij identificeert kansen en weet wat er verbeterd kan worden voordat de klant daarom vraagt.Je signaleert mogelijkheden om onze impact bij bestaande klanten te vergroten en breidt onze dienstverlening succesvol uit door middel van upselling.Je bent een sparringpartner voor de klant en biedt deskundig advies over afvalbeheer en verduurzaming.Je bent de ideale kandidaat als jeMinimaal 2 jaar ervaring hebt in een Customer Success of Account Management rol, met ervaring in het beheren van een complexe en diverse klantenportefeuille.De afvalmarkt goed begrijpt, of een sterke ambitie hebt om onze wereld duurzamer te maken.
Transform Employee Feedback into Actionable Insights!At Effectory, we believe that employee listening is the cornerstone of creating a world-class workplace. Our mission is to enhance organizational development by empowering employees to voice their opinions and ensuring their feedback leads to meaningful change.As a Junior Customer Success Manager, you will be an integral part of our team focused on the governmental and higher education sectors. Your role will involve cultivating long-lasting relationships with clients, ensuring they receive maximum value from our products and services. You will guide our customers to become advocates for Effectory, sharing their success stories and experiences.You will collaborate closely with both our clients and internal teams to understand customer needs, drive satisfaction, and ultimately boost retention. Are you ready to take on this exciting challenge and help us shape the future of employee engagement?Your Key Responsibilities:Develop and maintain strong, long-term relationships with customers in your portfolio to drive satisfaction, adoption, and retention.Understand and connect your customers' goals and needs to our products and services.Identify opportunities to leverage successful customer stories for case studies and events.Continuously share insights on customer demands and challenges with relevant internal teams (product, marketing, etc.).
Faciliteer groei en waardecreatie voor onze grootste klantenAls expert in leren geloof je dat onderwijs pas echt impact heeft als het bijdraagt aan de doelstellingen van de organisatie.In de rol van Senior Enterprise Customer Success Manager ben jij verantwoordelijk voor het waarborgen van continue waardecreatie voor onze enterprise-klanten met Studytube. Je fungeert als strategische partner voor directie- en HR/L&D-belanghebbenden, leidt adoptie- en veranderprocessen en verzekert succes gedurende de gehele samenwerking: van onboarding en waardecreatie tot aan verlenging en uitbreiding.Jouw verantwoordelijkhedenJe geeft sturing, creëert momentum en maakt resultaten zichtbaar — zowel bij klanten als intern.Als Senior Enterprise Customer Success Manager ben jij de schakel die impact creëert bij jouw klanten en binnen Studytube. Je bent de expert en adviseur voor jouw klanten: je brengt focus aan in doelstellingen, vertaalt ambities naar concrete plannen en toont de behaalde resultaten aan. Binnen Studytube vertaal je klantfeedback naar productverbeteringen en coach je andere Customer Success Managers. Je werkt nauw samen met diverse teams, zoals het implementatieteam, onze service agents, product owners en de marketing- en salesafdelingen. Concreet omvat dit:Strategisch accountbeheer: bouw en onderhoud complexe relaties (HR/L&D, IT, Finance, MT). Ontwikkel gezamenlijke succesplannen met duidelijke doelstellingen en meetpunten, en bied op gezette momenten inzichten en advies over optimalisatie van het platformgebruik.Adoptie & verandermanagement: Je schakelt moeiteloos tussen strategie en uitvoering — jouw ervaring met Customer Success, projectmanagement of software-implementaties helpt je om klantprojecten succesvol te implementeren.Waardecreatie: vertaal L&D-ambities naar KPI’s en resultaten (adoptie, vaardighedenontwikkeling, efficiëntie, compliance). Onderbouw ROI met data en klantcases.Business reviews: voer kwartaal- en jaarlijkse reviews uit met duidelijke voortgang op doelstellingen, risico’s, kansen en vervolgstappen; stuur proactief bij met experimenten en pilots.Klanten gezondheid beheer: monitor gebruik en gezondheidssignalen, escaleer tijdig, activeer playbooks en betrek de juiste interne specialisten.Commerciële groei: identificeer uitbreidingsmogelijkheden op basis van bewezen waarde (use cases, modules, licenties). Werk nauw samen met het Account Management voor verlengings- en uitbreidingsstrategieën.Klantenstem: vertaal klantinzichten naar product- en procesverbeteringen; prioriteer samen met Product, Implementatie, Technische Ondersteuning en Marketing.Kennisdeling: documenteer en schaal best practices via playbooks, onze klantcommunity en coach andere CSM’s binnen ons team.Succes in deze rol betekentVersnelde time-to-value voor nieuwe klanten/gebruikers.Verhoogde klanttevredenheid en retentie.Continue verbetering van klantrelaties en platformgebruik.
Cato Networks
Join the forefront of cloud networking and security!Cato Networks revolutionizes enterprise networking and security by integrating them into a unified global cloud service. Founded by industry visionary Shlomo Kramer, Cato has pioneered a new product category known as SASE, as recognized by Gartner, with an expected market growth to $28.5 billion by 2028. This is your chance to be part of a trailblazing company that is rapidly ascending to global leadership in enterprise network and secure cloud solutions.As a Customer Success Manager for the Benelux region, you will act as a trusted partner to our top-tier clients from the deployment phase through their renewal process. Your role will focus on fostering customer engagement, promoting product adoption, and leveraging your technical expertise to guide our clients towards achieving their objectives.Key Attributes:Curiosity: A genuine interest in understanding our customers' business needs.Creativity: Ability to facilitate innovative solutions that lead to positive outcomes.Empathy: Establishing authentic connections with clients through a caring approach.Core Responsibilities:Oversee the health and satisfaction of assigned accounts, ensuring that customers derive maximum value from their investment in our technology.Build and nurture relationships with key stakeholders both within the customer’s organization and across Cato’s internal teams (Sales, Customer Success, R&D, and Support Engineering).Lead Cato’s post-sales initiatives, including conducting Quarterly Business Reviews (QBRs), product adoption assessments, and managing renewals and upselling opportunities.
Seenons, a certified B Corp based in Amsterdam, connects organizations across the waste management industry to promote circular solutions and help reduce waste. The company’s platform focuses on recovering valuable materials and supporting large organizations in their sustainability efforts. This internship in Customer Success Management & Operations is aimed at students seeking more than a routine placement. Interns at Seenons quickly become involved in real projects, learning on the job and contributing to a more sustainable future. The Customer Success team is searching for an enthusiastic, entrepreneurial intern to join their mission. What you will do Assist the Customer Success Management team with daily client-focused activities. Prepare for meetings and analyze customer cases using data and desk research. Help improve internal communication and knowledge sharing related to clients. What to expect Experience the full customer journey: See every stage, from initial contact to ongoing client satisfaction. Collaborative team environment: Work with colleagues who value authenticity and share a commitment to sustainability goals. Guidance and support: Begin with a structured onboarding, receive regular check-ins, and benefit from a dedicated mentor. Hands-on learning: Take initiative, learn by doing, and handle real responsibilities from the start. Meaningful projects: Contribute to assignments that make a visible impact for customers, partners, and the company’s mission. Location Amsterdam, Noord-Holland, Nederland
Role overview Treatwell seeks a Customer Success Manager based in Amsterdam to support the Dutch-speaking market. This position centers on helping salon partners transition their businesses online using Treatwell’s platform. By guiding partners through onboarding and ongoing support, the role plays a key part in Treatwell’s mission to deliver excellent hair and beauty experiences. The focus is on helping salons take full advantage of Treatwell’s digital tools, boost their online bookings, and encourage customer loyalty. What you will do Onboard new partners: Introduce salons to Treatwell’s software, explain its benefits, and ensure each partner is well prepared to use the platform. Train and support: Offer ongoing training, share updates about new features, and help partners get the most from the system. Enhance salon performance: Proactively work with each location to improve results and streamline operations. Deliver responsive service: Respond promptly to partner questions and concerns by email or phone. Drive B2B revenue: Upsell additional features and services to existing partners. Foster retention: Build strong relationships to keep partners engaged and satisfied with Treatwell. Requirements Fluency in Dutch is required for this market-facing role. Enjoys inspiring, training, and supporting others. Skilled at building business relationships and motivated to help salons succeed in a digital environment.
Unframe
Location: EMEA (Remote). Offices in Amsterdam, Berlin, Brussels, and Stockholm. About Unframe Unframe builds AI-driven products for enterprises, helping organizations launch LLM-powered applications in days, not months. Our platform is LLM-agnostic, integrates with any data source, and delivers custom AI solutions using a Blueprint-led approach, no fine-tuning or data sharing required. Pricing is based on value delivered. Backed by $50M in Series A funding from Bessemer, Craft, and TLV Partners, Unframe operates with the momentum of a seasoned founder and a clear vision: accelerate the future of AI infrastructure for real business impact. More about us: www.unframe.ai Role Overview: Channel Manager - EMEA The Channel Manager will shape and expand Unframe’s partner network across the EMEA region. This role focuses on building relationships with value-added resellers (VARs), global system integrators (GSIs), managed service providers (MSPs), and technology partners. The goal: drive sourced and influenced revenue, and ensure partners are ready to position and sell Unframe’s solutions effectively. Collaboration is key. The Channel Manager works closely with Sales, Marketing, Product, and Customer Success to create a partner engagement model that scales. Main Responsibilities Partner Strategy & Recruitment Design and execute the channel strategy in line with revenue goals. Identify, recruit, and onboard high-value channel partners. Develop joint business plans with key partners. Establish clear partner segmentation and coverage plans. Enablement & Activation Build and deliver partner enablement programs, including sales training, technical onboarding, and certifications. Equip partners with effective positioning, messaging, and competitive differentiation. Support partners in pipeline generation and deal execution. Lead joint marketing campaigns and co-selling initiatives. Revenue & Performance Management Oversee partner-sourced and partner-influenced revenue targets. Forecast channel pipeline and performance metrics. Set KPIs and reporting dashboards to monitor results.
Billups
Billups brings together technology, data, and a global team to help brands reach audiences in the Out-of-Home (OOH) media landscape. With a presence in more than 20 countries and a culture that encourages innovation and growth, Billups values independent thinking and collaboration. Role overview The Finance Manager - EMEA will manage financial operations and reporting for all EMEA entities. This position supports business growth by providing strategic financial planning and operational improvements. Working closely with leadership, the manager will deliver financial insights, ensure compliance, and refine processes. Experience in OOH media or advertising is especially helpful, as the role involves industry-specific revenue models, asset management, and campaign accounting. Maintaining ethical standards, accuracy, and transparency in financial matters is central to this role. The manager will also drive initiatives to improve efficiency and strengthen financial controls. Key responsibilities Direct daily finance operations, including oversight of the Shared Service Center in India, accounts payable and receivable, payroll, and month-end close. Lead, mentor, and support the finance team. Prepare detailed financial reports, forecasts, and budgets for senior management and stakeholders. Location This position is based in Amsterdam.
Effectory stands out as Europe's premier employee feedback solution. Our innovative platform empowers HR and management to gather invaluable employee feedback throughout their journey. This feedback is translated into insightful people analytics that drive strategies aimed at enhancing productivity, engagement, and retention. With 25 years of expertise, our dedicated team of 200 professionals located in Amsterdam and Munich supports over 800 organizations across more than 70 countries. In today's landscape, HR plays a crucial role in shaping business strategy, which is why our feedback solution is meticulously designed to support strategic HR initiatives.Our mission is clear: to enhance the workplace experience by amplifying employee voices and ensuring their feedback leads to meaningful change.Role OverviewAs the Senior Customer Success Manager for Enterprise accounts, you will serve as the primary value driver and strategic partner for Effectory's most intricate and high-value clients. Your role transcends traditional account management, positioning you as a trusted advisor and ensuring that our solutions are deeply integrated into each client's long-term business strategy and digital landscape.Your objective is to architect success for your portfolio, facilitating adoption, measurable outcomes, and client advocacy. You will adeptly bridge complex business challenges with quantifiable product value, driving high-impact adoption and fostering long-term retention through robust partnerships and an in-depth understanding of HR and people analytics.
Trusted Shops
Groei met een doel. Groei met Trusted Shops. Bij Trusted Shops werken we samen aan de #1 Community of Trust in de e-commerce sector. In de rol van Customer Success Manager maak je deel uit van een gedreven team dat bedrijven ondersteunt met innovatieve SaaS-oplossingen. Jouw missie is duidelijk: zorg ervoor dat onze klanten optimaal profiteren van onze diensten.Na een uitgebreide onboarding begeleid je webshops in hun gebruik van onze producten en zorg je ervoor dat zij het maximale uit onze oplossingen halen. Jij bent de vertrouwde partner die producten omzet in concrete resultaten, waarmee je sterke en langdurige relaties opbouwt.
About GreenFluxAt GreenFlux, we specialize in delivering innovative electric vehicle charging solutions. Our cloud-based Charge Point Management System (CPMS) empowers Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs) to efficiently manage their operations and expand their businesses. Join us as we lead the charge in the electric vehicle market and support the renewable energy revolution.As a part of the DKV Mobility Group, a prominent European mobility company, we are committed to fostering sustainable mobility for our customers and partners.Your RoleAs a Customer Success Manager, you will play a vital role in nurturing our international client relationships. You will guide clients through the GreenFlux journey—from pre-contract negotiations to onboarding and ongoing growth. You will serve as the primary point of contact for both clients and internal teams, coordinating onboarding processes, delivering training, and ensuring a seamless transition to our support services.Your responsibilities include managing client timelines, streamlining invoicing, and identifying upsell opportunities to enhance your customer portfolio. Your mission is to empower clients to leverage our platform effectively, positioning them as leading CPOs and eMSPs.This position offers a dynamic blend of project and account management, ensuring that no two days are alike as you embark on an exciting journey with our clients!
Role Overview ServiceNow is hiring an Associate Vice President for the EMEA North region within the Customer Excellence Group. This leadership position focuses on improving customer experience and delivering value to clients throughout EMEA North. What You Will Do Lead efforts to strengthen customer satisfaction and loyalty in the region Work closely with cross-functional teams to put effective practices in place Develop and implement strategies that support customer success Location Amsterdam
Plaud Inc.
About Plaud Inc.Plaud is at the forefront of developing the world's most reliable AI-powered work companion, designed to enhance productivity and efficiency through innovative note-taking solutions. Since our inception in 2023, we have garnered a dedicated user base of over 1,500,000 professionals globally. Our mission is to elevate human intelligence by creating next-generation infrastructure and interfaces that effectively capture, extract, and leverage information from what individuals say, hear, see, and think.Headquartered in San Francisco and incorporated in Delaware, Plaud Inc. is pioneering advancements in human-AI intelligence by integrating hardware and software solutions. We uphold rigorous data security and privacy standards, maintaining compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031.To discover more about Plaud, visit our website and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.
At Commify, we are more than just a company; we are a globally interconnected team of innovators dedicated to our mission. As a leader in the Communication Platform as a Service (CPaaS) sector, we boast 25 years of pioneering experience, facilitating over 5 billion customer interactions annually. Our innovative solutions empower businesses worldwide to engage with their audiences through advanced channels such as SMS, RCS, and intricate mobile journeys.Our culture is our greatest asset. With operations spanning the UK, EMEA, the USA, and Australia, we have cultivated a genuinely diverse and connected environment, consistently earning a culture score of 4 out of 5 in our employee engagement surveys. Join our dynamic team where your unique experiences contribute to a significant global impact every day.We are on the lookout for talented individuals to help us expand our global reach, ensuring that every team member feels a sense of belonging and purpose as we collectively shape the digital future.About The Role:Our Netherlands hub, Spryng, is seeking a Customer Success Intern. This role is ideal for someone eager to gain practical experience in an international company that prioritizes customer satisfaction. We are looking for a motivated individual who is ready to make a meaningful impact in customer support and marketing. You should be comfortable making mistakes, as we believe that’s how real learning occurs! If you are tech-savvy or willing to learn, and are prepared to bring positive energy to our passionate Customer Experience (CEX) team, we would love to have you on board to elevate our Customer Support & Experience to new heights.If you are enthusiastic about personal growth and contributing to maintaining our exceptional customer experience ratings, we would be thrilled to welcome you!
Software Improvement Group
Join Our Team as a Senior Customer Success Manager!At Software Improvement Group (SIG), we are dedicated to empowering organizations to enhance their software quality through in-depth source code analysis and customized strategic advice.Our innovative software assurance platform, Sigrid, combined with our team of expert IT consultants, allows our clients to take full control of their software environments, ensuring that technology acts as a catalyst for success rather than a source of risk.We are on an ambitious growth trajectory and are in search of passionate individuals to help us achieve our goals.Your RoleAs a Senior Customer Success Manager, you will oversee all aspects of customer engagement related to Sigrid. You will work closely with account executives and consultants to support our clients' needs, ensuring exceptional service delivery across strategic and partner accounts. Your responsibilities will include managing operational and technical matters, maintaining regular communication with clients, and guiding them towards maximizing their use of the Sigrid platform. You will develop and nurture relationships at various levels within client organizations, collaborating with consultants and account executives to identify commercial opportunities. This role is pivotal within our Amsterdam-based team, servicing clients globally.How We OperateAs a Senior Customer Success Manager, you will be the crucial link between SIG and our clients, ensuring successful long-term partnerships. Additionally, you will contribute to the professional development of fellow Customer Success Managers and enhance the overall Customer Success function at SIG. Your goal will be to create impactful narratives that align our advice with our clients' business objectives while proactively initiating strategies to cultivate long-lasting customer relationships and improve overall organizational performance.
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