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Audit Support Specialist

CollaberaSeattle
On-site Contract

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Experience Level

Entry Level

Qualifications

Experience in a quality process/documentation role within a customer service environment is preferred. Exhibit strong analytical skills to identify patterns, outliers, and opportunities for improvement. Possess excellent verbal and written communication skills. Ability to manage stress associated with deadlines and ambiguity inherent in the role.

About the job

  • Conduct meticulous audit sampling, execute comprehensive audits, and deliver insightful findings to the Operations, Training, and internal partner management teams.
  • Align and calibrate auditing processes between partner and internal teams to ensure consistency and accuracy.
  • Demonstrate the ability to verify, document, and communicate audit results effectively, while developing detailed audit reports and evaluating the effectiveness of corrective actions.
  • Perform audits with professionalism, ethics, and objectivity, while interpreting applicable standards and being mindful of potential legal and financial implications.
  • Exhibit exceptional time-management capabilities and organizational agility, with the ability to effectively juggle multiple projects, tasks, and priorities.
  • Innovate and develop creative strategies for enhancing core metrics based on audit findings.
  • Identify, articulate, and escalate issues effectively, translating them into actionable business requirements.
  • Showcase strong analytical and problem-solving skills, with a keen attention to detail and a focus on process improvement.
  • Demonstrate leadership qualities and the ability to influence the work of others.
  • Tackle special projects as needed and adapt to the evolving requirements of the business landscape.
  • Possess the ability to understand the seller’s perspective and conduct audits with consideration of their overall experience, not just the associates.

About Collabera

Collabera is recognized as one of the top 10 Information Technology (IT) and professional staffing firms in the U. S., boasting over $600 million in sales revenue. With a global presence comprising approximately 14,000+ professionals across North America (U. S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom), we are committed to supporting our clients through a robust recruitment model and a genuine dedication to their success. This commitment is reflected in the fact that more than 75% of our clients rank us among their top three staffing suppliers.

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