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B2B SaaS Account Manager

n2jsoftLyon, Auvergne-Rhône-Alpes, France
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will have a background in account management, preferably in the SaaS or fintech sector. Strong communication and interpersonal skills, along with a proven track record of managing client relationships and driving growth, are essential. Familiarity with financial or HR processes and software is a plus.

About the job

Join N2JSoft, a leading B2B SaaS fintech focused on revolutionizing HR and financial processes through digital solutions. With over 20,000 clients and 1 million users across 86 countries, our products, N2F and Keeple, are recognized benchmarks in the French market.
N2F offers a comprehensive expense management solution, covering business expenses, corporate cards, and supplier invoices. Keeple efficiently centralizes everyday HR management tasks like leave, absences, and working hours, all within an intuitive, fully-connected interface (web and mobile app).

Driven by a dedicated team that prioritizes human connection, we have a clear ambition: to become the European leader in professional expense management.

Your Role as an Account Manager at N2JSoft:

You will be responsible for managing a portfolio of B2B clients, primarily consisting of SMEs, along with a few larger accounts. Your mission will be to ensure client satisfaction, identify growth opportunities, and foster long-term relationships.

Key Responsibilities:

  • Client Portfolio Management and Development:
    Monitor and manage an existing client portfolio, mainly SMEs, with a personalized approach tailored to their needs and maturity.
  • Build trust-based relationships with key stakeholders (management, operational teams, etc.) and act as a daily partner.

Strategic Guidance and Consulting:
Conduct needs analysis, provide tailored recommendations, and assist in implementing our solutions.

  • Regularly track performance and define actions to maximize value for each client.

Revenue Development:
Identify and qualify upsell and cross-sell opportunities with a consultative approach.

  • Prepare and negotiate contract renewals.

Collaborative Cross-Department Work:
Coordinate with other departments to ensure seamless service delivery.

About n2jsoft

N2JSoft is a fintech B2B SaaS company committed to transforming HR and financial processes through innovative digital solutions. Our flagship products are trusted by over 20,000 clients globally, reinforcing our position as a leader in the market. We are dedicated to fostering an inclusive environment that prioritizes the human experience, making us a great place to grow your career.

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