Bilingual Support Engineer (English & Mandarin)

Join our dynamic global team as an Application Support Duty Engineer at Zeal Group, where you will play a pivotal role in delivering exceptional support for ZEAL products. Your expertise will be critical in ensuring seamless assistance across various departments including Customer Service, Product, Engineering, and IT.Key Responsibilities:Develop comprehensive knowledge of ZEAL products and their functionalities, collaborating with cross-functional teams to enhance understanding.Manage end-to-end incident and problem resolution processes.Address inquiries through Jira support queues and provide Teams assistance for critical issues.Work both independently and collaboratively to resolve user-reported issues in close consultation with engineering teams.Ensure system availability and performance meet SLAs, assist with server-level upgrades, and participate in disaster recovery exercises.Contribute insights, document knowledge, and analyze trends in user-reported issues to improve global team effectiveness.

Role overview Fuku needs an IT Applications Support Specialist based in Kuala Lumpur. The focus is on keeping business software reliable and effective. Daily work involves technical support, troubleshooting, and cross-team collaboration to improve application performance. What you will do Deliver technical support for company software applications Diagnose and resolve issues affecting application stability Work with colleagues from various departments to improve features and overall application performance Location This position is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join our team as an Applications Engineer Intern and embark on a journey to enhance your technical skills while supporting critical business applications across the organization. Gain valuable hands-on experience with systems such as Power BI, Business Central, LS Retail, E-Commerce, and other essential platforms. This role allows you to understand how enterprise applications are effectively managed within a dynamic business environment.Collaborating closely with the Applications and Operations team, you will assist with daily operations, engage in project activities, and participate in testing initiatives, while contributing to documentation and process enhancements.Your key responsibilities will include:Providing Level 2 support through the service desk to resolve technical issues.Assisting in the maintenance and improvement of business applications and reporting solutions.Managing daily backend maintenance and job monitoring tasks.Facilitating User Acceptance Testing (UAT) and preparing test documentation.Supporting application setup for end-users and ensuring a smooth handover process.Creating and updating technical documentation, process guides, and training materials.

Role Overview Mufg Investor Services is hiring a Senior Associate, IT Application Support Analyst with a focus on Flexcube. This position is based in Kuala Lumpur. What You Will Do Support and maintain Flexcube and related applications to ensure reliable performance. Troubleshoot issues, responding to user needs and minimizing downtime. Work closely with internal teams and clients to resolve application problems and improve user experience. Contribute to ongoing enhancements and stability of key IT systems. What We’re Looking For Strong experience with Flexcube application support. Ability to manage and improve critical IT applications. Skilled at collaborating with both technical teams and end users.

Join Accion Labs as an Application Software Engineer and be part of a dynamic team dedicated to delivering innovative software solutions. In this role, you will work closely with cross-functional teams to design, develop, and implement high-quality software applications that meet the needs of our clients.

Overview We are on the lookout for enthusiastic and personable individuals who possess outstanding communication skills, a strong desire to learn and adopt new technologies, and a proven history of delivering exceptional customer service. Join us to explore diverse and dynamic IT environments that will accelerate your IT and communication skills development. What Will You Be Doing? As a Support Engineer, you will deliver Level 1 and Level 2 support to our valued clients, acting as the primary point of contact to identify, troubleshoot, and resolve reported issues. You will collaborate closely with the R&D Team by conducting initial investigations, such as reproducing reported issues, and effectively communicating your findings to the support software engineers and quality assurance engineers to aid in bug resolution. Your Responsibilities Will Include: Acting as a representative for project-specific customer inquiries and issues, taking ownership to ensure they are resolved. Ensuring customer satisfaction through project support and maintenance. Gathering information and conducting in-depth analysis, diagnosis, and troubleshooting. Committing to SLAs for response and resolution, troubleshooting, and performing root cause analysis of technical issues. Communicating effectively with customers and the internal R&D team regarding necessary bug fixes. Managing the status of reported issues and ensuring timely resolution. Continuously evaluating existing processes to streamline and enhance customer support activities.

Join proxymity as an IT Support Engineer and play a pivotal role in ensuring seamless technology operations within our organization. You will be responsible for troubleshooting complex technical issues, providing support to end-users, and maintaining IT infrastructure. This is an excellent opportunity for individuals passionate about technology and eager to grow within a dynamic team.

Join Adventus as a Desktop Support Engineer, where you'll play a vital role in ensuring optimal performance of our IT systems. In this dynamic position, you will be responsible for troubleshooting hardware and software issues, assisting users with technical problems, and maintaining network components. Your expertise will be essential in providing first-line support to enhance user experience and productivity.

AvePoint seeks a Support Engineer with a focus on SharePoint to join its Kuala Lumpur team. This position involves providing technical support and real-world solutions for clients who rely on SharePoint in their daily operations. Key responsibilities Troubleshoot SharePoint-related issues and respond to client inquiries Work to enhance user experience and resolve technical problems Support the stable and reliable operation of client SharePoint environments Location The role is based in Kuala Lumpur, Malaysia.

Blue Wireless is a prominent global provider of innovative Wireless Network Solutions tailored for enterprises. With extensive coverage across more than 80 countries, we are revolutionizing how LTE/5G and Starlink technologies are utilized to connect branches, remote locations, and vessels through advanced wireless solutions. Our headquarters are located in Singapore, with operational branches in Australia, Malaysia, the Netherlands, the UK, and the United States. At Blue Wireless, we simplify project rollouts, ensuring a seamless and predictable process. However, our true strength lies in our people: their creativity, proactive mindset, and commitment to exceeding customer expectations drive our growth. We are continuously seeking dynamic individuals to join us on this exciting journey. The Role: Delivering in-life support for Blue Wireless services is essential to enhancing the customer experience and the overall success of our organization. As our global customer base expands, we are looking to strengthen our Global Customer Support (GSC) team in Malaysia with additional Network Support Engineers, who will collaborate closely with our Global Head of Customer Support. Your Responsibilities: Offer technical expertise in installations, troubleshooting, deployment, and configuration of routers and wireless network equipment. Develop and maintain comprehensive documentation for implemented networks. Manage technical testing and provide global support through various messaging platforms based on client locations. Act as the first point of contact for our global enterprise customers via calls, emails, and support tickets. Take ownership of incident resolution for network support issues, adhering to our SLA from start to finish. Troubleshoot network connectivity issues and effectively communicate solutions to our enterprise customers via email. Provide on-demand technical assistance remotely and participate in troubleshooting conference calls as needed. Collaborate with fellow network support engineers across different time zones to resolve network malfunctions.

Role Overview AvePoint is hiring a Support Engineer based in Kuala Lumpur. This position suits individuals who enjoy working with technology, communicate clearly, and have a strong record of helping customers. The role offers exposure to a range of IT environments and the chance to expand technical and interpersonal skills quickly. Main Responsibilities Deliver Level 1 and Level 2 support as the first point of contact for clients, handling reported issues from start to finish. Work with the R&D team to replicate customer issues, document findings, and support software engineers and QA in resolving bugs. Represent project-specific questions and concerns, taking responsibility for seeing them through to resolution. Maintain customer satisfaction throughout project support and maintenance phases. Collect information, analyze problems, and perform thorough troubleshooting and diagnosis. Meet SLA targets for response and resolution times, and conduct root cause analysis for technical problems. Communicate clearly with customers and internal teams about required bug fixes and progress updates. Track the status of reported issues and ensure solutions are delivered efficiently. Review and improve existing support processes to strengthen customer service. Location This role is based in Kuala Lumpur, Malaysia.

About the Role Fuku is looking for an Infrastructure Support Engineer in Kuala Lumpur. This position focuses on maintaining and improving IT infrastructure to support reliable, efficient operations. The role involves hands-on troubleshooting, system monitoring, and working with other teams to resolve issues quickly. What You Will Do Monitor and maintain IT systems to ensure uptime and high availability Diagnose and resolve infrastructure issues as they arise Work with colleagues across departments to implement technical solutions Look for ways to optimize system performance and reliability Location This position is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join Our Innovative Team!Are you ready to kickstart your career in technology? As an Application Maintenance Engineer Intern specializing in Java, you'll have the opportunity to work with a leading tech firm known for its innovative solutions. Your role will involve assisting in the maintenance and support of Java-based applications, troubleshooting issues, and collaborating with cross-functional teams to implement enhancements that improve user experience.Your Responsibilities:- Support the maintenance and operation of Java applications.- Diagnose and resolve application performance issues.- Collaborate with diverse teams to identify opportunities for improvement.- Document technical solutions and communicate them effectively with stakeholders.- Participate in meetings to provide updates on application performance.- Assist the development team in testing and deploying new features.Your Qualifications:- Currently enrolled in a degree program in Computer Science, Information Technology, or a related field.- Previous internship experience of at least 1 year is preferred.- Fundamental understanding of Java programming and application development.- Strong analytical skills and attention to detail.- Excellent verbal and written communication abilities.- Ability to work collaboratively in a team setting.- A strong desire to learn and adapt to new technologies.

Join our dynamic team at Accion Labs as a Level 1 Desktop Support Engineer. In this role, you will be the first point of contact for technical support, addressing hardware and software issues, and ensuring seamless operations for end-users. Your expertise will be crucial in maintaining system functionality, resolving inquiries, and providing exceptional customer service.

InvestorFlow seeks a Senior Product Support Engineer based in Kuala Lumpur. This position centers on assisting clients who use the company's financial products, with a focus on resolving issues and helping users work through complex features. The goal is to create a smooth experience for customers and address their technical needs. Role overview This role involves direct interaction with clients, troubleshooting both technical and product-related questions. The Senior Product Support Engineer helps customers understand advanced functionalities and works to maintain strong client satisfaction. What you will do Troubleshoot technical and product-related issues for clients Guide customers through advanced product features Work to maintain high levels of customer satisfaction Requirements Experience supporting financial software or similar products Strong problem-solving skills Clear communication and a customer-focused approach

About Appspace Appspace helps organizations improve work experiences worldwide. The company supports flexible work arrangements so employees can perform at their best. Appspace values well-being, encourages strong connections, and invests in professional development. Role Overview: Senior Web Application Penetration Tester This position leads internal penetration testing and works closely with application developers to find and address security vulnerabilities, especially those highlighted in the OWASP Top 10. The role also partners with cross-functional teams to strengthen secure Software Development Life Cycle (SDLC) practices. What You Will Do Perform penetration testing on web applications, cloud setups, and mobile apps using black-box testing tools, dynamic and static analysis (DAST & SAST), and a range of penetration test techniques. Apply black box, gray box, and white box testing methods. Red teaming skills are important for this role. Understand application architectures and business goals. Help establish secure coding standards by staying current with security trends and sharing knowledge with the team. Use both manual and automated approaches to test platforms such as network equipment, servers, web applications, APIs, wireless, mobile, and databases. Run vulnerability assessments for issues like injection flaws, privilege escalation, fuzzing, buffer overflows, and more. Show a strong record of finding web application security issues defined by OWASP, including input validation, broken access controls, session management, cross-site scripting, SQL injection, and server misconfigurations. Programming skills in Python, Perl, Java, or Shell Scripting are a plus. Work with tools such as web proxies, port scanners, vulnerability scanners, and exploit frameworks (for example, Burp, Nessus, Nmap, Metasploit). Advise development teams on effective ways to resolve security vulnerabilities. Location Kuala Lumpur, Malaysia

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative amalgamation of proprietary infrastructure and sophisticated software equips over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to oversee business accounts, payments, spend management, treasury, and embedded finance seamlessly on a global scale.Founded in vibrant Melbourne, our dynamic team of over 2,000 talented professionals innovates across 26 global offices. Valued at US$8 billion and supported by prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the future of global payments and financial services. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.

As a Technical Support Analyst specializing in Product Support at AvePoint, you will play a crucial role in ensuring customer satisfaction by providing top-tier technical assistance. You will troubleshoot technical issues, guide customers through solutions, and collaborate with product teams to enhance our offerings.

Join Accion Labs as an Oracle E-Business Suite Application Administrator, where you will play a crucial role in managing and optimizing our enterprise applications. You will be responsible for ensuring the smooth operation of the Oracle E-Business Suite, providing technical support, and implementing system enhancements to improve efficiency.